Brabers

Title: Senior ServiceNow Architect/Lead - ITSM, ITBM, ITAM, ITOM Location: Remote (Netherlands) | Travel as needed Role type: Permanent employment Role Summary: We are seeking a seasoned Senior ServiceNow Architect/Lead to guide and deliver end-to-end ServiceNow implementations and enhancements across ITSM, ITBM, ITAM, ITOM, HRSD, CSM, SPM, FSM, and scoped applications. You will lead a team of ServiceNow professionals, architect technical solutions, ensure adherence to platform best practices, and collaborate with business analysts, platform owners, and stakeholders in an Agile/Scrum environment. Key Responsibilities: Lead and mentor a team of ServiceNow resources across Implementation, Integration, Data Transfer, Support, and Development, including enhancement requests. Develop and administer technically robust ServiceNow solutions that meet IT department and broader business needs. Apply best-practice web programming techniques (JavaScript, AJAX, HTML, CSS) to design, configure, and optimize solutions on the ServiceNow platform. Translate business requirements into technical specifications; provide options, risk assessments, and ITIL-aligned process impacts. Manage development life cycle tasks, monitor outstanding needs, and deliver timely status updates to project management. Communicate complex technical issues and solutions to both technical and non-technical stakeholders. Act as an L3 ServiceNow expert for platform incidents, defects, and major issues; drive root-cause analysis and resolution. Plan, design, and architect ServiceNow integrations; establish platform roadmap with Platform Owner and stakeholders. Define and enforce platform best practices, standards, and governance; drive platform upgrades and release planning. Provide technical direction, hands-on development, and training to the Platform team. Collaborate with process owners, business analysts, and product owners to align architecture with ITIL processes and business objectives. Support global delivery with a focus on quality, efficiency, and customer satisfaction. Required Qualifications: 8-12 years of ITSM administration/implementation/configuration in medium to large organizations. 5-8 years of hands-on ServiceNow administration/implementation/configuration across ITSM, ITBM, ITAM, ITOM, HRSD, CSM, SPM, FSM, and scoped applications. Proven experience leading multiple ServiceNow implementations and end-to-end life cycle delivery (including at least one complete implementation life cycle). Strong background in ServiceNow custom application design and development; experience with scoped apps is a plus. Experience with Discovery configuration and Run Book Automation (preferred). Solid knowledge of web technologies: JavaScript, Ajax, HTML, CSS. ITIL knowledge and/or ITIL certification is desirable. Excellent written and verbal communication; strong customer service orientation. Ability to translate requirements into technical solutions and to communicate effectively to both technical and non-technical audiences. Ability to manage multiple priorities in a dynamic, global delivery environment. Preferred Qualifications: Experience with integration design/architecture, data migration, and enterprise-scale ITSM transformations. Prior exposure to other leading ITSM tools and platforms. Ability to work in an Agile/Scrum environment; comfortable with backlog grooming, sprint planning, and status reporting. What We Offer: Permanent, remote-first role with global client exposure. Flexible work environment with opportunities for travel as required. Competitive compensation and benefits package. Professional growth: exposure to diverse industries, large-scale implementations, and leadership development. Collaborative, inclusive culture with a focus on delivering impact for clients. Location and Travel: Global remote position with occasional travel to client sites or internal events as needed. How to Apply: If you're a strategic technologist who can architect robust ServiceNow solutions, lead high-performing teams, and drive successful, scalable deployments in a global consulting context, we want to hear from you. Please submit your resume and a brief note outlining your relevant Experience and a few examples of your past ServiceNow implementations. Equal Opportunity: We are an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.