F.J. WILSON

Head of Member Experience Can you take a member value proposition back to first principles, design it around what members actually need, and build the commercial case to back it? Are you equally comfortable setting the strategic direction and rolling up your sleeves to make it happen in a lean, fast-moving organisation? Can you turn deep member insight and segmentation into clear, engaging propositions that genuinely change behaviour and drive participation? If so, this could be the perfect opportunity for you! Our client We are working with a professional body that is agile in the truest sense. Decision-making moves quickly. The culture is collegiate and genuinely non-hierarchical. The role This s an opportunity to step into a newly created, high impact role at a national professional membership organisation that is actively reshaping its future. The organisation serves a large, diverse professional community, with multiple routes, needs and expectations. As Head of Member Experience, you will shape the future direction of the member offer. You will lead a full review of the member value proposition, grounded in member insight, segmentation and need. You will define what membership should mean today and in the future, how different member groups are best served, and how engagement can be rebuilt in ways that are credible, relevant and commercially sound. You will work closely with the leadership team, bringing the member voice directly into commercial and strategic decision making. Over your first 6-12 months, success will look like: A clear, compelling member value proposition that is understood internally and meaningful externally Well defined member segments, with a differentiated approach to engagement and value A credible, deliverable strategy for member experience and engagement, aligned to the organisation's wider transformation Foundations in place to rebuild sentiment, trust and long term participation This is a senior role with real visibility, influence and scope to grow. You will have direct exposure to the executive team and elected leadership and will play a central part in shaping the organisation's next phase. Key facts Salary: £65,000 p.a. Full-time, permanent role Location: home-based with occasional travel to the office for team meetings and member engagement activities. Ideally, the successful candidate will have easy access to London. About you You are someone who understands that membership value is both emotional and commercial, and you know how to design for both. You will likely be someone who: Has demonstrable experience leading member-focused functions, with accountability for experience and outcomes Has a strong record of shaping and embedding member experience strategies that operate across an organisation, not just within a single team Is confident at driving initiatives that cut across functions, with the credibility to influence senior leaders and align stakeholders Is commercially minded and strategically astute, able to connect member experience activity to wider business goals such as retention, growth and long term value Communicates clearly and persuasively, comfortable translating complex ideas into compelling narratives for a range of audiences Is highly collaborative, with a natural ability to build trusted relationships and networks across teams, partners and professional communities Is comfortable working with digital platforms and CRM systems, with the judgement to identify and adopt new digital approaches that improve service quality, efficiency and member support This role will suit someone who can handle complexity, wants real influence, and is motivated by creating an offer that is genuinely valuable for members. Interested? Apply with your CV and covering letter by 09:00 am on Wednesday 22 nd April 2026. For a confidential conversation before applying, with FJWilson Talent, please contact us on , or email us at Our privacy policy is available on our website: FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy. FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Senior Account Manager - Healthcare Salary: £65,000 + car allowance Location: Field-based with regular UK travel Contract: Full-time, permanent We are looking for an experienced Senior Account Manager to lead and grow a portfolio of strategic Health & Care accounts across the NHS, wider healthcare sector, and associated public sector organisations. This is a commercially focused role with responsibility for developing senior stakeholder relationships, driving revenue growth, and positioning the organisation as a trusted partner in digital skills, workforce development, professional learning, and accreditation. Key Responsibilities Own and develop a portfolio of NHS, healthcare, and public sector accounts. Build and maintain relationships with senior stakeholders including CIOs, CDIOs, CCIOs, Digital Transformation Leads, Workforce Leaders, Learning & Development teams, and Procurement professionals. Develop and execute strategic account plans aligned to customer priorities and organisational objectives. Drive revenue growth through renewals, account expansion, cross-selling, and new business opportunities. Manage complex sales cycles, commercial negotiations, and framework-based procurement opportunities. Monitor customer satisfaction, retention, and account performance, identifying and mitigating commercial risks. Maintain accurate pipeline management, forecasting, and reporting through CRM systems. Represent the organisation at industry events, conferences, and sector forums, building market presence and identifying new opportunities. Work collaboratively with internal teams to deliver exceptional customer outcomes and shape future products and services. About You Essential Experience Significant experience in a Senior Key Account Manager, Strategic Account Manager, or similar in a B2B environment Proven success managing and growing high-value accounts within the NHS or wider UK public sector. Strong track record of delivering and exceeding revenue targets across complex account portfolios. Experience engaging and influencing senior NHS stakeholders, including CIOs, CDIOs, Digital Leaders, Workforce Leads, and Procurement teams. Demonstrable experience navigating public sector procurement frameworks and tender processes. Ability to manage long and complex sales cycles involving multiple stakeholders and decision-makers. Experience developing strategic account plans and delivering measurable account growth. Strong commercial, negotiation, and relationship management skills. Proficiency with Salesforce or equivalent CRM platforms and Microsoft 365. Desirable Experience within digital skills, workforce development, professional learning, certification, training, or technology sectors. Understanding of NHS digital transformation, workforce strategy, and healthcare technology environments. Existing network of contacts within NHS trusts, integrated care systems, or related healthcare organisations. This is an excellent opportunity for a commercially driven account manager with strong healthcare sector experience to take ownership of a strategically important portfolio and play a key role in the organisation's continued growth. Interested? To arrange a confidential conversation with FJWilson Talent before applying, you can email us at resourcingteam at fjwilson com Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your CV as early as possible. Our email address is resourcingteam at fjwilson com Our privacy policy is available on our website. The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for role advertised.

Salesforce Technical Lead - 12-month FTC About the opportunity We are seeking an experienced Salesforce Technical Lead to join a collaborative Transformation & Technology team during an exciting period of digital change. This role offers the opportunity to take a leading role in shaping, delivering and improving Salesforce solutions that support business growth, operational efficiency and exceptional customer experiences. You will provide technical leadership across the Salesforce platform, combining hands-on development expertise with the ability to understand business challenges, translate requirements into effective solutions and communicate technical concepts clearly to non-technical stakeholders. Key facts: Contract: 12-month fixed term Salary: circa £55,000 per annum Location: Hybrid - home working with approximately 4 days per month in the Buckinghamshire office The role As Salesforce Technical Lead, you will be responsible for the technical design, development and ongoing optimisation of Salesforce solutions across CRM, Sales Cloud, Service Cloud and Marketing Cloud. You will work closely with product owners, business analysts, internal teams and external partners to understand business needs, define technical approaches and deliver scalable, secure and maintainable solutions. This is a hands-on technical leadership role where you will be expected to design and deliver solutions end-to-end, from understanding requirements through to development, testing, deployment and continuous improvement. Key responsibilities will include: Designing and delivering Salesforce solutions from initial concept through to implementation Providing technical leadership across Salesforce CRM, Sales Cloud, Service Cloud and Marketing Cloud Developing and configuring Salesforce functionality using: Apex Lightning Web Components (LWC) Salesforce Flows Marketing Cloud automations, journeys and data extensions Translating business requirements into practical Salesforce solutions, explaining technical considerations clearly to non-technical stakeholders Working collaboratively with product owners, business teams and technology colleagues to understand needs and deliver value Designing and supporting Salesforce integrations using APIs and middleware solutions Ensuring solutions follow Salesforce best practices around architecture, security, data quality and maintainability Supporting release management, testing, deployment and CI/CD processes Conducting code reviews and ensuring high-quality development standards Troubleshooting issues, supporting incident resolution and identifying opportunities for improvement Maintaining clear technical documentation, including solution designs, configuration notes and integration details About you You will be an experienced Salesforce professional who can demonstrate strong technical capability alongside excellent communication skills. You will ideally be able to talk through a Salesforce solution you have designed and delivered end-to-end - explaining the business challenge, your technical approach, the implementation and the outcome. You will bring: Strong hands-on Salesforce development experience Proven experience designing and delivering Salesforce solutions Strong Apex development skills, including writing clean, maintainable code and supporting testing Experience building solutions using Salesforce Flow and Lightning Web Components (LWC) Experience across Salesforce Sales Cloud and Service Cloud Ideally, experience with Salesforce Marketing Cloud Experience integrating Salesforce with external platforms through APIs The ability to understand business requirements and translate them into effective technical solutions Confidence communicating with both technical teams and non-technical stakeholders Experience working in Agile delivery environments What's on offer You'll join an organisation that values innovation, collaboration and delivering meaningful digital improvements. This is an opportunity to make a real impact on a key Salesforce platform while working alongside talented colleagues across technology and the wider organisation. Interested? To arrange a confidential conversation with FJWilson Talent before applying, you can email us at resourcingteam at fjwilson com Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your CV as early as possible. Our email address is resourcingteam at fjwilson com Our privacy policy is available on our website: fjwilson com/notices/ The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for role advertised

Case Presenter (solicitor advocate or barrister) Are you an experienced barrister or solicitor advocate with a background in working within a regulatory environment? Do you thrive on the challenge of presenting complex cases, managing competing priorities, and delivering high-quality legal advocacy in a fast-paced environment? Are you passionate about advocacy and have excellent people skills? Key facts: Full-time, permanent role The team works primarily remotely, with occasional team days in London. You should be broadly commutable to London and able to attend the office when required. Hearings are conducted remotely apart from exceptional circumstances. Salary: London (within M25): up to c. £60,000 per annum Elsewhere in the UK: up to c. £55,000 per annum The role This is a fantastic opportunity to work within a collaborative, values-driven team. You will be joining at an exciting time as the function continues to grow and develop. This role has become available because one of the team members is being promoted. As a Case Presenter, your primary responsibility is to present our client's disciplinary and regulatory cases before its committees. You will take ownership of a case from the point it meets the referral threshold, reviewing investigation papers and bundles, ensuring the evidence is sufficient to support the allegations, and presenting the case before the relevant committee. You will be advising and providing guidance to our client with regard to the investigation of complaints against students, affiliates, members and firms. This also includes advising senior / executive management on an ad hoc basis to ensure that decisions made comply with regulatory law practice and judicial authority. Day-to-day, you can expect: Presenting approximately two hearings per week, conducted remotely in the majority of cases Reviewing investigation reports ahead of referral to the Independent Assessor, typically managing 5-6 pre-reviews at any one time Advising teams on case strategy, evidential matters, and regulatory requirements, both on live cases and on wider legal and policy questions Handling post-hearing work, including reviewing committee decisions and managing appeal applications Contributing to a culture of shared learning and continuous improvement across the team About You We are looking for a qualified Barrister or Solicitor Advocate with a current practising certificate and a background in advocacy, can be from criminal, civil, or regulatory tribunal settings. You will also bring: Significant advocacy experience, including persuasive oral advocacy and witness handling through cross examination. Strong understanding of the public interest within a regulatory framework. Strong knowledge of regulatory law and practice, including rules of evidence and procedure. Good understanding of data protection law, practice, and procedure. Knowledge or ability to develop expertise in relation to Judicial Review. Experience of working within a Regulatory environment. Interested? Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Our email address is Our privacy policy is available on our website: The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for the role advertised.