IRIS Recruitment

Gloucester (Flexible Hybrid Working - 3 Days in the Office or Gloucester / 2 Days Remote) Full-Time, Permanent (37 Hours Per Week) About Us At Gloucester City Homes (GCH) , our vision is simple: we create homes and communities where people can thrive. We are a progressive, flexible, and family-friendly organisation. We believe everyone deserves a safe, high-quality place to live. If you want a role where your technical skills directly improve people's lives, you belong with us. The Role We are looking for aSurveyorto support our Planned Programme You will lead large-scale, multi-year projects to upgrade and improve our housing stock (Operating as our in-house property expert, you will oversee contract delivery, manage budgets, and make sure our homes meet all regulatory requirements-including the Decent Homes Standard Key Responsibilities Contract Management: Act as the Client Representative on major partnering contracts, overseeing component replacements and large improvements Financial Control :Manage capital and service budgets (£1m+), providing cash flow forecasting, financial accounts, and monthly variation reports Quality Assurance :Inspect on-site works completed by contractors to ensure excellent quality, statutory compliance, and strong Value for Money Health & Safety : Maintain zero-compromise safety standards across our properties, ensuring partners strictly adhere to Landlord Health and Safety legislation Data Integrity :Keep our asset database completely up to date to help map out long-term investment strategies What We Are Looking For Experience Strong knowledge of asset management, planned maintenance and capital investment programmes within a housing environment. Good understanding of building construction, building pathology and surveying practices. Sound knowledge of contract administration, contractor management and public procurement principles. Working knowledge of landlord health and safety responsibilities, housing compliance requirements and Decent Homes standards. Technical Qualifications You will ideally hold a professional qualification in Building Surveying, Construction, Asset Management, Housing or a related discipline or extensive relevant experience You will ideally be a member of, or working towards, a recognised professional body such as CIOB, RICS or CIH Skills Strong project management skills, with the ability to deliver complex programmes safely, on time and within budget. Effective contract management skills, including monitoring contractor performance, managing risk and driving service improvements. Excellent analytical and problem-solving skills, with the ability to interpret property and performance information and identify practical solutions. Strong communication and stakeholder engagement skills, with the ability to explain technical information clearly and build effective relationships with customers, contractors and colleagues. What's In It for You? (Our Benefits Package) We know the market is competitive, so we look after our team with a comprehensive, modern rewards package designed around your health, wealth, and work-life balance: Work-Life Balance & Flexibility Flexible Hybrid Working: Enjoy the perfect blend of home and office life with a 3-day office/in Gloucester, 3-day remote split. Generous Holiday: 30 days of annual leave per year (pro rata) plus all standard bank holidays. Buy & Sell Holiday: Need more time off or want a cash boost? Flex your holiday balance to suit your lifestyle. Life Event Leave: Fully paid time off for major life moments (e.g., moving house, getting married, becoming a grandparent, or taking your driving test). Volunteering Days: 2 paid days per year to support a charity or community cause close to your heart. Financial Well-being & Security Default Salary Sacrifice Pension: A highly competitive defined contribution pension scheme paid automatically through salary sacrifice to help your money grow efficiently. Financially Well Employee Loan Scheme: Access to affordable, safe employee loans when unexpected costs arise. Death in Service Cover: Peace of mind for your loved ones with a supportive life insurance policy. Refer a Friend Scheme: Cash rewards for helping us bring other brilliant talent into the GCH family. Health, Wellness & Discounts 100% Funded Cashback Medical Scheme: We cover the full cost of your Health Shield healthcare plan, giving you money back on dental, optical, and physical therapies (taxable benefit). Health Shield Perks Portal: Exclusive access to deep discounts, savings, and deals on high street purchases, gym memberships, and cinema tickets. Blue Light Card: Access to thousands of amazing discounts across the UK for housing sector professionals. Cycle to Work Scheme: Save money on a brand-new bike and accessories through our salary sacrifice scheme. Employee Assistance Programme (EAP) & Occupational Health: Free, confidential 24/7 mental health support, counselling, and expert occupational medical guidance whenever you need it. Closing Date: 20th November 2026 GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Domestic Abuse Manager Amber Valley, Derbyshire Dales, Erewash and South Derbyshire £33,149 - £38,206 per annum This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants. Are you an experienced Domestic Abuse or Victim Services Manager? Do you want to join a growing, passionate team dedicated to helping survivors of domestic abuse live safer, healthier lives? We have an exciting opportunity for an experienced and resilient Manager to join us, leading and supporting teams that provide vital refuge and community-based services to adults and children affected by domestic abuse. Who We Are Our charity provides Ofsted Regulated refuge and community based (outreach) care and support to adults and children who are experiencing domestic abuse. We're part of the wider organisation and we offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse. About the role As a Manager, you will play a key role in ensuring our services remain safe, effective and responsive to the needs of those we support. We are looking for a strong and knowledgeable leader who leads by example, works collaboratively with others and is passionate about achieving positive outcomes for survivors. You will provide leadership and direction to frontline teams, supporting colleagues to deliver high-quality services while working closely with the wider management team to drive continuous improvement across the organisation. What you'll be doing Leading, developing and line managing Refuge, Outreach and Children & Young People's (CYP) teams Managing performance, wellbeing, training and professional development needs Overseeing the day-to-day operation and business continuity of refuge services Building and maintaining positive relationships with external partners and stakeholders Ensuring compliance with safeguarding, health and safety and operational requirements Supporting recruitment, induction and workforce planning activities About you We are looking for someone who: Has strong leadership skills and can motivate, support and develop teams Has a sound knowledge and understanding of domestic abuse and victim support services Is resilient, flexible and able to remain calm under pressure Leads by example and is committed to high standards of service delivery Is a team player who can build strong working relationships with colleagues and external partners Has experience supporting survivors of domestic abuse Has experience managing frontline support staff within a social support, housing or victim services environment You will need experience in Domestic Abuse and case management. And completed / working towards a minimum of NVQ level 3 or new QCF Diploma level 3 in Management or Leadership, Health and Social Care, Housing or another relevant qualification or experience at Level 3. A Full UK driving licence and access to a vehicle is essential to the role, unless a disability precludes this. This is a full-time role working 37 hours per week, primarily Monday to Friday. Some evening and weekend working may be required to meet the needs of the service. If you are a compassionate, resilient person looking to make a meaningful difference to the lives of adults and children affected by domestic abuse, we'd love to hear from you. This role requires an Enhanced with Adult and Child's barred list DBS check, which will be arranged and funded by the company. Successful applicants will also be required to undergo a DVLA licence check as part of pre-employment screening process.

Neighbourhood / Housing Officer Long Stratton, Norfolk £38,000 per annum Full-time: 37 hours per week - 1x Permanent / 2x Fixed-term (6 months) We're looking for a proactive Neighbourhood Officer to join our team and help make a positive impact across our neighbourhoods. In this varied and rewarding role, you'll work closely with tenants, partner agencies, and colleagues to support vulnerable individuals, safeguard communities, and resolve complex tenancy issues and anti-social behaviour. No two days are the same, and you'll play a key role in improving the lives of those who live in our homes. What you'll be doing: Managing tenancy, neighbourhood and anti-social behaviour (ASB) cases. Building strong relationships with tenants and community stakeholders. Working collaboratively with partner agencies to resolve complex issues. Supporting vulnerable tenants and promoting tenancy sustainment. Taking action to create safer, stronger communities. What will you bring: You'll have experience and confidence in: Working with multiple agencies, including Police, Social Services and Mental Health Services. Managing ASB cases, including evidence gathering and enforcement action. Managing safeguarding concerns and cases, including assessing risk and making appropriate referrals. Supporting and managing cases involving vulnerable tenants with complex needs. Managing challenging and high-risk situations, using professional judgement and appropriate escalation. Carrying a complex caseload, prioritising competing demands and progressing cases to resolution. Undertaking home visits and community-based casework, including situations where there may be conflict or risk. Maintaining accurate, professional case records and documenting decisions, actions and outcomes. You'll be part of a supportive team that values compassion, accountability and community impact. In return, you'll have the opportunity to develop your skills, take ownership of your work and help create places where tenants are proud to live. Please note this role is subject to a basic DBS check

Resident Insight and Improvement Officer York £19,994.52 per annum Permanent, Part Time (21 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role We are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience. Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful improvement actions. The role will lead Customer Satisfaction (CSAT) and insight meetings with operational teams, helping to understand feedback, monitor satisfaction levels and ensure learning is acted upon. The role is central to the organisation's approach to improving resident experience, ensuring that resident insight is not only captured and understood but actively used to inform decision making, shape service delivery and drive continuous improvement. About you We are looking for someone with experience of analysing resident feedback to identify trends, themes and opportunities for improvement, alongside a good understanding of resident satisfaction measures such as TSMs, CSAT and similar performance indicators. You will be able to translate insight and feedback into practical service improvement actions and demonstrate strong analytical and problem-solving skills, with the ability to interpret both qualitative and quantitative feedback. You will be confident in building effective working relationships with colleagues across different service areas and committed to promoting the resident voice and improving the overall resident experience. You will have the ability to facilitate discussions or workshops with service teams to review feedback, identify learning and identify improvements. An understanding of complaints learning and how feedback can be used to improve services is essential, as is experience of preparing clear reports and summaries that communicate insight and highlight improvement opportunities. You will also have good IT and data-handling skills, including experience of using spreadsheets or reporting tools to review and interpret performance information. Strong organisational skills are important, with the ability to coordinate actions and monitor progress. Our core priority We strive to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 10th November 2026 Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We're at our best when we're continually building on trust, showing we care and making a difference - and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Whilst most non-resident facing roles may be able to spend some time working remotely, there is an expectation that colleagues will attend the office regularly. Our commitment to Equality, Diversity and Inclusion We believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.