Context and Background At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. Over 90 percent of the NSPCC's income comes from voluntary donations, so we reply on the incredible generosity and commitment of all our supporters, large and small. You'll work as part of one of many teams, which focus on engaging our supporters and ensuring they continue to give their support. You will do this by supporting on high value fundraising events and activities . The varied role sits within the Volunteer Board Fundraising team which leads income generation through regional and national volunteer boards, volunteer-led fundraising initiatives and delivery of special events through our high value event committees. These activities play a vital role in maximising sustainable income, engaging senior volunteers, and supporting long -term supporter relationships. Job purpose • To contribute towards achieving the team's objectives by providing event logistics, finance and admin support to the team. • To support the team in delivering the agreed departmental strategy, goals and fundraising budget. • To work effectively with other departments in fundraising and other functions within the NSPCC to maximise income for children.Key relationships - Internal • A member of the Special Events team, reporting to a Team Manager • Works closely with other colleagues in the team, the Partnerships Department and the wider Income Generation Department to develop and progress key relationships and events • Proactively engages with staff in other NSPCC Directorates Key relationships - External • Provides professional customer service to NSPCC supporters and potential supporters, such as event committee members • Builds relationships with NSPCC supporters and external contacts • Builds relationships, negotiates and liaises with NSPCC event suppliers. Main duties and responsibilities • To support Senior E vent Managers with the development and delivery of their events, by attending committee meetings, carrying out tasks such as securing prizes, recruiting volunteers, managing small suppliers and completing admin tasks to agreed standards and deadlines. • To support the Senior E vent Managers by building effective relationships with senior volunteers by attending committee meetings, typing up meeting minutes • To carry out research for the development of events, such as researching new venues and prize partners. • To draft and produce written correspondence such as letters, impact reports and other documents as required, using word processing, databases and spreadsheets to required standards. • To undertake and lead specific fundraising projects as required to support the department's fundraising. • To organise and co -ordinate logistics for internal and external meetings on behalf of the team. • To maintain an efficient record keeping system for the team, including current and archived files, using appropriate manual and electronic systems such as Raisers Edge. • To provide financial administrative assistance to budget holders, including processing invoices, placing orders, undertaking financial analysis, cash handling and banking in line with NSPCC policies and procedures. • To undertake the sourcing and compilation of mailing lists as well as the selection and processing of mailings in an effective, efficient and timely way. Responsibilities for all Staff within the Income Generation / Engagement and Fundraising • A commitment to safeguard and promote the welfare of children and young people • To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures. • To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities. • To adhere to all the NSPCC's service standards, policies and procedures. • To evidence an understanding of and commitment to the demonstration of the NSPCC's values. • To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations. • To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. • To work in a manner that facilitates and encourages inclusion. • To be pro-active in identifying ways to improve personal and team performance • To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health and Safety policy and procedures. • A commitment to safeguard and promote the welfare of children , young people and adults at risk . • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news. Person specification 1. Experience of successfully working in a customer focussed environment and confidently liaising both across teams internally and with senior contacts externally to support departmental activities. 2. To deliver a high standard of relationship management to Senior Volunteers by thoroughly preparing and following up from meetings, accurately recording income and keeping accurate records of supporter and event activity. 3. Experience of building effective relationships through face to face interactions with internal and external stakeholders. 4. Well developed written and verbal communication skills to deliver fundraising pitches, ideas and event updates to a range of audiences in a clear, inspiring and confident way. 5. Ability to organise and plan own work, juggle competing demands, manage projects and establish clear timelines and priorities in order to meet agreed objectives. 6. Ability to work collaboratively; demonstrating an understanding of other team member's goals and priorities. Works well with others as part of a team, giving support, and recognising and drawing from expertise in others. 7. Ability to collect data from various sources, analyse findings and present them clearly and accurately in a way that meets desired outcomes. 8. Good numeracy skills in entering and recording financial data and interpreting, analysing and presenting financial data in clear and accurate formats. 9. Proficiency in using Windows based software packages including word processing, spreadsheets, email and the internet. Experience of Raisers Edge or a comparable fundraising CRM package is desirable but not essential; training provided. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance . Our principles: • Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to therole and the organisation . • Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self -declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. • We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. • Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. • As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Jul 07, 2026
Full time
Context and Background At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. Over 90 percent of the NSPCC's income comes from voluntary donations, so we reply on the incredible generosity and commitment of all our supporters, large and small. You'll work as part of one of many teams, which focus on engaging our supporters and ensuring they continue to give their support. You will do this by supporting on high value fundraising events and activities . The varied role sits within the Volunteer Board Fundraising team which leads income generation through regional and national volunteer boards, volunteer-led fundraising initiatives and delivery of special events through our high value event committees. These activities play a vital role in maximising sustainable income, engaging senior volunteers, and supporting long -term supporter relationships. Job purpose • To contribute towards achieving the team's objectives by providing event logistics, finance and admin support to the team. • To support the team in delivering the agreed departmental strategy, goals and fundraising budget. • To work effectively with other departments in fundraising and other functions within the NSPCC to maximise income for children.Key relationships - Internal • A member of the Special Events team, reporting to a Team Manager • Works closely with other colleagues in the team, the Partnerships Department and the wider Income Generation Department to develop and progress key relationships and events • Proactively engages with staff in other NSPCC Directorates Key relationships - External • Provides professional customer service to NSPCC supporters and potential supporters, such as event committee members • Builds relationships with NSPCC supporters and external contacts • Builds relationships, negotiates and liaises with NSPCC event suppliers. Main duties and responsibilities • To support Senior E vent Managers with the development and delivery of their events, by attending committee meetings, carrying out tasks such as securing prizes, recruiting volunteers, managing small suppliers and completing admin tasks to agreed standards and deadlines. • To support the Senior E vent Managers by building effective relationships with senior volunteers by attending committee meetings, typing up meeting minutes • To carry out research for the development of events, such as researching new venues and prize partners. • To draft and produce written correspondence such as letters, impact reports and other documents as required, using word processing, databases and spreadsheets to required standards. • To undertake and lead specific fundraising projects as required to support the department's fundraising. • To organise and co -ordinate logistics for internal and external meetings on behalf of the team. • To maintain an efficient record keeping system for the team, including current and archived files, using appropriate manual and electronic systems such as Raisers Edge. • To provide financial administrative assistance to budget holders, including processing invoices, placing orders, undertaking financial analysis, cash handling and banking in line with NSPCC policies and procedures. • To undertake the sourcing and compilation of mailing lists as well as the selection and processing of mailings in an effective, efficient and timely way. Responsibilities for all Staff within the Income Generation / Engagement and Fundraising • A commitment to safeguard and promote the welfare of children and young people • To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures. • To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities. • To adhere to all the NSPCC's service standards, policies and procedures. • To evidence an understanding of and commitment to the demonstration of the NSPCC's values. • To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations. • To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. • To work in a manner that facilitates and encourages inclusion. • To be pro-active in identifying ways to improve personal and team performance • To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health and Safety policy and procedures. • A commitment to safeguard and promote the welfare of children , young people and adults at risk . • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news. Person specification 1. Experience of successfully working in a customer focussed environment and confidently liaising both across teams internally and with senior contacts externally to support departmental activities. 2. To deliver a high standard of relationship management to Senior Volunteers by thoroughly preparing and following up from meetings, accurately recording income and keeping accurate records of supporter and event activity. 3. Experience of building effective relationships through face to face interactions with internal and external stakeholders. 4. Well developed written and verbal communication skills to deliver fundraising pitches, ideas and event updates to a range of audiences in a clear, inspiring and confident way. 5. Ability to organise and plan own work, juggle competing demands, manage projects and establish clear timelines and priorities in order to meet agreed objectives. 6. Ability to work collaboratively; demonstrating an understanding of other team member's goals and priorities. Works well with others as part of a team, giving support, and recognising and drawing from expertise in others. 7. Ability to collect data from various sources, analyse findings and present them clearly and accurately in a way that meets desired outcomes. 8. Good numeracy skills in entering and recording financial data and interpreting, analysing and presenting financial data in clear and accurate formats. 9. Proficiency in using Windows based software packages including word processing, spreadsheets, email and the internet. Experience of Raisers Edge or a comparable fundraising CRM package is desirable but not essential; training provided. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance . Our principles: • Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to therole and the organisation . • Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self -declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. • We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. • Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. • As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Context and Background The NSPCC's mission is to end cruelty to children by fighting for every childhood. To carry out its charitable work the NSPCC relies on the fundraising support of people across the UK for 90% of it's income. Within fundraising our aim is to provide maximum resources for the NSPCC. We aim to provide the best possible supporter experience, building long-term relationships to create an experience which is different, better and more rewarding than that of supporting any other charity. The Associate Head of Mass Participation Fundraising is a member of the Supporter Led Fundraising Leadership Team and the Philanthropy & Partnerships Department. The role contributes to the overall leadership and management of the team and department as well as implementing the fundraising plans and strategies for the Engagement & Fundraising Directorate. Mass Participation Fundraising is an important component in the NSPCC's Engagement and Fundraising strategy. The post holder will lead and develop a first-class team to develop our portfolio, engaging and deepening the relationship with participants into long-term supporters and optimising the fundraising income they generate. A key element of the role is to provide leadership across a diverse team, which includes Third Party Events, DIY fundraising and Schools Fundraising. The role will work collaboratively across all departments to build the best possible supporter relationships to generate income and promote key organisational messages to external audiences. Job purpose To deliver effective fundraising activities from a mass participation portfolio of diverse products, events and opportunities. To manage relationships with suppliers and agencies, while providing leadership and management to fundraising staff within the Mass Participation Fundraising team. Continually refreshing, improving and growing the portfolio, facilitating increased income generation across all teams. • To have accountability and responsibility for the budgetary performance of three core Mass Participation income generation streams (Third Party Events, DIY Fundraising, and Schools Fundraising) • To form and deliver the strategy of acquisition, stewardship and retention of mass participants • To identify synergies and best practice across similar operations within and beyond Engagement & Fundraising, applying principles of Supporter Centricity across participants and their connected supporters • To take a lead role in working effectively with other teams and departments to maximise the recruitment of supporters and their fundraising to deliver income for children • To lead, manage and develop the Mass Participation Fundraising team in line with our values and behaviours Key relationships - Internal • Reports to the Head of Supporter Led Fundraising • A member of the Supporter Led Fundraising Leadership Team • Line manages team leaders of Third Party Events, DIY Fundraising and Schools Fundraising teams and the Senior Marketing Officer • Works closely with other teams within the Engagement & Fundraising Directorate operating nationally and locally to develop supporters, potential supporters and business projects • Works closely with colleagues in other directorates to inform, support and manage fundraising activity and use relevant management information to maximise the impact of fundraising activities - such as Data, Tech and communications. Key relationships - External • Peers within the local and national fundraising sector • Professionals/trade bodies/organisations that are the forefront of mass participation and supporter acquisition • Marketing agencies and creative suppliers Main duties and responsibilities • To work with Head of Supporter Led Fundraising to develop ambitious strategies and business plans to optimise and grow income • To guide and direct the implementation of agreed strategies including influencing the plans and activities across other fundraising audience streams • To develop, deliver and be accountable for teams' annual budgets through monitoring, managing and reforecasting financial performance, ensuring that contingency plans are in place as required • To guide and direct efficient acquisition strategies across Third Party Events, DIY Fundraising and Schools Fundraising and ensure all supporters are onboarded to the organisation appropriately, supporting retention. • To seek and commission insight of sector-wide fundraising opportunities through a range of markets and/or supporter groups, to inform the team strategies • To be accountable for the management of agency relationships and core suppliers that are key to the delivery of income growth and supporter satisfaction • Within the Supporter Centricity framework, promote and prioritise lead sharing across fundraising, ensuring supporters follow the best supporter journey, establishing Mass Participation as a core route for new supporter acquisition • To work with other functions, such as Children's Services, Technology and Communications to optimise compelling propositions, messaging within effectively delivered supporter journeys • To foster an innovative culture within the team to generate increased income though incremental changes in pre-existing products or new product development. • To recruit, train, develop and manage staff in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development • To participate in Engagement & Fundraising or cross-directorate projects as required Responsibilities for all Staff within the Income Generation Directorate • A commitment to safeguard and promote the welfare of children, young people and adults at risk. • To be responsible for updating databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up-to-date and accurate. • To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC's development of fundraising activities. • To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health and Safety policy and procedures. • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news and also ensuring that the fundraising teams do likewise. Person specification 1. Experience of leadership to successfully drive income growth from event participation, DIY or schools fundraising either in the commercial or charity sector 2. Skilled in strategic planning and development to find new ways to drive growth in an established market 3. Strong written and verbal communication skills to effectively share complex information, propositions and business cases 4. Substantial experience of budgetary management and financial planning 5. Understanding of acquisition marketing strategies and integrated marketing planning approach. 6. Leadership and management experience of a diverse and geographically dispersed team to deliver results, with a commitment to Equality, Diversity and Inclusion 7. An ability to influence, empower, support and develop those who work with and for them 8. Experience in managing strategic relationships with suppliers, such as creative agency providers including the management of SLA's and performance measures, ensuring sustained high level of performance 9. Experience of presenting to and influencing senior stakeholders and external audiences 10. Willingness to work flexibly to changing deadlines and demands and the ability to travel to support the delivery of our event portfolio. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. Our principles: • Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. • Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. • We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. . click apply for full job details
Jul 07, 2026
Full time
Context and Background The NSPCC's mission is to end cruelty to children by fighting for every childhood. To carry out its charitable work the NSPCC relies on the fundraising support of people across the UK for 90% of it's income. Within fundraising our aim is to provide maximum resources for the NSPCC. We aim to provide the best possible supporter experience, building long-term relationships to create an experience which is different, better and more rewarding than that of supporting any other charity. The Associate Head of Mass Participation Fundraising is a member of the Supporter Led Fundraising Leadership Team and the Philanthropy & Partnerships Department. The role contributes to the overall leadership and management of the team and department as well as implementing the fundraising plans and strategies for the Engagement & Fundraising Directorate. Mass Participation Fundraising is an important component in the NSPCC's Engagement and Fundraising strategy. The post holder will lead and develop a first-class team to develop our portfolio, engaging and deepening the relationship with participants into long-term supporters and optimising the fundraising income they generate. A key element of the role is to provide leadership across a diverse team, which includes Third Party Events, DIY fundraising and Schools Fundraising. The role will work collaboratively across all departments to build the best possible supporter relationships to generate income and promote key organisational messages to external audiences. Job purpose To deliver effective fundraising activities from a mass participation portfolio of diverse products, events and opportunities. To manage relationships with suppliers and agencies, while providing leadership and management to fundraising staff within the Mass Participation Fundraising team. Continually refreshing, improving and growing the portfolio, facilitating increased income generation across all teams. • To have accountability and responsibility for the budgetary performance of three core Mass Participation income generation streams (Third Party Events, DIY Fundraising, and Schools Fundraising) • To form and deliver the strategy of acquisition, stewardship and retention of mass participants • To identify synergies and best practice across similar operations within and beyond Engagement & Fundraising, applying principles of Supporter Centricity across participants and their connected supporters • To take a lead role in working effectively with other teams and departments to maximise the recruitment of supporters and their fundraising to deliver income for children • To lead, manage and develop the Mass Participation Fundraising team in line with our values and behaviours Key relationships - Internal • Reports to the Head of Supporter Led Fundraising • A member of the Supporter Led Fundraising Leadership Team • Line manages team leaders of Third Party Events, DIY Fundraising and Schools Fundraising teams and the Senior Marketing Officer • Works closely with other teams within the Engagement & Fundraising Directorate operating nationally and locally to develop supporters, potential supporters and business projects • Works closely with colleagues in other directorates to inform, support and manage fundraising activity and use relevant management information to maximise the impact of fundraising activities - such as Data, Tech and communications. Key relationships - External • Peers within the local and national fundraising sector • Professionals/trade bodies/organisations that are the forefront of mass participation and supporter acquisition • Marketing agencies and creative suppliers Main duties and responsibilities • To work with Head of Supporter Led Fundraising to develop ambitious strategies and business plans to optimise and grow income • To guide and direct the implementation of agreed strategies including influencing the plans and activities across other fundraising audience streams • To develop, deliver and be accountable for teams' annual budgets through monitoring, managing and reforecasting financial performance, ensuring that contingency plans are in place as required • To guide and direct efficient acquisition strategies across Third Party Events, DIY Fundraising and Schools Fundraising and ensure all supporters are onboarded to the organisation appropriately, supporting retention. • To seek and commission insight of sector-wide fundraising opportunities through a range of markets and/or supporter groups, to inform the team strategies • To be accountable for the management of agency relationships and core suppliers that are key to the delivery of income growth and supporter satisfaction • Within the Supporter Centricity framework, promote and prioritise lead sharing across fundraising, ensuring supporters follow the best supporter journey, establishing Mass Participation as a core route for new supporter acquisition • To work with other functions, such as Children's Services, Technology and Communications to optimise compelling propositions, messaging within effectively delivered supporter journeys • To foster an innovative culture within the team to generate increased income though incremental changes in pre-existing products or new product development. • To recruit, train, develop and manage staff in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development • To participate in Engagement & Fundraising or cross-directorate projects as required Responsibilities for all Staff within the Income Generation Directorate • A commitment to safeguard and promote the welfare of children, young people and adults at risk. • To be responsible for updating databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up-to-date and accurate. • To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC's development of fundraising activities. • To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health and Safety policy and procedures. • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news and also ensuring that the fundraising teams do likewise. Person specification 1. Experience of leadership to successfully drive income growth from event participation, DIY or schools fundraising either in the commercial or charity sector 2. Skilled in strategic planning and development to find new ways to drive growth in an established market 3. Strong written and verbal communication skills to effectively share complex information, propositions and business cases 4. Substantial experience of budgetary management and financial planning 5. Understanding of acquisition marketing strategies and integrated marketing planning approach. 6. Leadership and management experience of a diverse and geographically dispersed team to deliver results, with a commitment to Equality, Diversity and Inclusion 7. An ability to influence, empower, support and develop those who work with and for them 8. Experience in managing strategic relationships with suppliers, such as creative agency providers including the management of SLA's and performance measures, ensuring sustained high level of performance 9. Experience of presenting to and influencing senior stakeholders and external audiences 10. Willingness to work flexibly to changing deadlines and demands and the ability to travel to support the delivery of our event portfolio. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. Our principles: • Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. • Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. • We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. . click apply for full job details
Context and Background The NSPCC s mission is to end cruelty to children. Today, the NSPCC lobbies government on child welfare issues, leads national campaigns and offers front line services support for thousands of vulnerable children. We do this directly and through schools, local safeguarding children s boards and others, offering support, advice and training. Since 2006, we have run Childline, the telephone helpline and counselling service. With a core staff and thousands of volunteers, the NSPCC remains a central organisation in the fabric of British society, with the welfare, protection and prosperity of children at the centre of everything we do. Over the next ten years the NSPCC is focusing on three impact goals we believe will make the biggest difference to children s lives: 1. Everyone plays their part to prevent child abuse 2. Every child is safe online 3. Children feel safe, listened to and understood Our strategy has teamwork at its heart. Everyone has a role to play, and we want many more people to play a part in protecting children. The Data and Analytics Hub have developed a new ambitious data and analytics strategy to transform the NSPCC into a leading data-driven organisation at the forefront of preventing child abuse and neglect through the collective insights of our data. The Supporter Data Operations team is a team of 15 sitting within the Data and Analytics Hub that process all the fundraising data coming into the society from numerous and diverse sources and maintains and trains staff on our supporter data systems Our Supporter Centricity programme aims to transform our relationship with our supporters and as part of this programme we are bringing together all of our key data systems and processes. This role will bring extra capacity to the busy Database Training, Support, and Governance team. Straddling BAU and project work, the postholder will maintain a high standard of support for users of our existing systems as well as supporting the delivery of our ambitious transformation programme. Job purpose The key aspects of the role are: User support Provide a high level of support for all Raiser s Edge users Translate business needs into technical deliverables Work with stakeholders to understand their needs and deliver supporting work to contribute to technical solutions that meet business needs. Process Development & Documentation Ensure that new business database processes are documented and end-to-end impacts are understood. Support on the production of training resources Migration support Complete data cleansing, analysis, and manipulation as required Key relationships - Internal Reports to the Database Training and Support Manager Works closely with the Supporter Data Operations, Income Generation and Supporter Centricity teams Builds and maintains working relationships with other teams across the Society as necessary Key relationships - External Works with our implementation partner on implementation of Salesforce Main duties and responsibilities Act as a first line of support for Raiser s Edge users with BAU queries on a day-to-day basis. Provide clear communication and support, adjusting communication style based on the needs of the user Proactively take steps to improve business support and information systems that affect fundraising activities and staff through understanding how information and business processes are used, evaluating their effectiveness and efficiency on an on-going basis and making recommendations for and implementing improvements. Support the transformation and migration of all sources of supporter data and systems that will form part of the new platform solution, working with our subject matter experts and suppliers. Carry out testing of deployed solutions in the new Salesforce environment as part of User Acceptance Testing Develop effective internal relationships. Understand business challenges and opportunities, translating business needs into technical articulations Keep up to date on best practice and developments within the charity sector generally and particularly changes to fundraising regulations and codes of practice. Work flexibly between BAU and project work, shifting focus according to the needs of the organisation Responsibilities for all Staff within the Technology & Data Directorate A commitment to safeguard and promote the welfare of children, young people and adults at risk. Actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC s Technology & Data activities Maintain an awareness of own and others health and safety and comply with the NSPCC s Health and Safety policy and procedures Take personal responsibility for keeping up to date with NSPCC s work to end cruelty to children, including securing updates on project and service developments and general NSPCC news Keep up to date with emerging technologies and evaluate whether they could be deployed to the benefit of the Society Person specification 1. Excellent communication skills, able to understand interpret and present complex information in a clear way for a wide range of audiences. Skilled at translating technical information for a non-technical audience 2. Successful experience of providing high levels of user support in a busy environment for Raisers Edge 3. Excellent interpersonal skills with the proven ability to work well within a cross functional team. Has a proven track record of leading, working with and through other teams and departments to achieve results 4. Excellent decision making skills; objective, data-driven, user-focussed and balanced to best meet many competing demands 5. Ability to identify and devise creative solutions and opportunities and to research and evaluate their viability in order to achieve desired outcomes 6. An ability to organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives. 7. Knowledge of Salesforce in a non-profit environment is desirable Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. Our principles: Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. As an organisation committed to safeguarding, we will ensure all under 18 s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate. All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Oct 04, 2025
Full time
Context and Background The NSPCC s mission is to end cruelty to children. Today, the NSPCC lobbies government on child welfare issues, leads national campaigns and offers front line services support for thousands of vulnerable children. We do this directly and through schools, local safeguarding children s boards and others, offering support, advice and training. Since 2006, we have run Childline, the telephone helpline and counselling service. With a core staff and thousands of volunteers, the NSPCC remains a central organisation in the fabric of British society, with the welfare, protection and prosperity of children at the centre of everything we do. Over the next ten years the NSPCC is focusing on three impact goals we believe will make the biggest difference to children s lives: 1. Everyone plays their part to prevent child abuse 2. Every child is safe online 3. Children feel safe, listened to and understood Our strategy has teamwork at its heart. Everyone has a role to play, and we want many more people to play a part in protecting children. The Data and Analytics Hub have developed a new ambitious data and analytics strategy to transform the NSPCC into a leading data-driven organisation at the forefront of preventing child abuse and neglect through the collective insights of our data. The Supporter Data Operations team is a team of 15 sitting within the Data and Analytics Hub that process all the fundraising data coming into the society from numerous and diverse sources and maintains and trains staff on our supporter data systems Our Supporter Centricity programme aims to transform our relationship with our supporters and as part of this programme we are bringing together all of our key data systems and processes. This role will bring extra capacity to the busy Database Training, Support, and Governance team. Straddling BAU and project work, the postholder will maintain a high standard of support for users of our existing systems as well as supporting the delivery of our ambitious transformation programme. Job purpose The key aspects of the role are: User support Provide a high level of support for all Raiser s Edge users Translate business needs into technical deliverables Work with stakeholders to understand their needs and deliver supporting work to contribute to technical solutions that meet business needs. Process Development & Documentation Ensure that new business database processes are documented and end-to-end impacts are understood. Support on the production of training resources Migration support Complete data cleansing, analysis, and manipulation as required Key relationships - Internal Reports to the Database Training and Support Manager Works closely with the Supporter Data Operations, Income Generation and Supporter Centricity teams Builds and maintains working relationships with other teams across the Society as necessary Key relationships - External Works with our implementation partner on implementation of Salesforce Main duties and responsibilities Act as a first line of support for Raiser s Edge users with BAU queries on a day-to-day basis. Provide clear communication and support, adjusting communication style based on the needs of the user Proactively take steps to improve business support and information systems that affect fundraising activities and staff through understanding how information and business processes are used, evaluating their effectiveness and efficiency on an on-going basis and making recommendations for and implementing improvements. Support the transformation and migration of all sources of supporter data and systems that will form part of the new platform solution, working with our subject matter experts and suppliers. Carry out testing of deployed solutions in the new Salesforce environment as part of User Acceptance Testing Develop effective internal relationships. Understand business challenges and opportunities, translating business needs into technical articulations Keep up to date on best practice and developments within the charity sector generally and particularly changes to fundraising regulations and codes of practice. Work flexibly between BAU and project work, shifting focus according to the needs of the organisation Responsibilities for all Staff within the Technology & Data Directorate A commitment to safeguard and promote the welfare of children, young people and adults at risk. Actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC s Technology & Data activities Maintain an awareness of own and others health and safety and comply with the NSPCC s Health and Safety policy and procedures Take personal responsibility for keeping up to date with NSPCC s work to end cruelty to children, including securing updates on project and service developments and general NSPCC news Keep up to date with emerging technologies and evaluate whether they could be deployed to the benefit of the Society Person specification 1. Excellent communication skills, able to understand interpret and present complex information in a clear way for a wide range of audiences. Skilled at translating technical information for a non-technical audience 2. Successful experience of providing high levels of user support in a busy environment for Raisers Edge 3. Excellent interpersonal skills with the proven ability to work well within a cross functional team. Has a proven track record of leading, working with and through other teams and departments to achieve results 4. Excellent decision making skills; objective, data-driven, user-focussed and balanced to best meet many competing demands 5. Ability to identify and devise creative solutions and opportunities and to research and evaluate their viability in order to achieve desired outcomes 6. An ability to organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives. 7. Knowledge of Salesforce in a non-profit environment is desirable Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. Our principles: Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. As an organisation committed to safeguarding, we will ensure all under 18 s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate. All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
