Specsavers

About Specsavers Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store. Role Overview To assist in the operation of the store in order to achieve sales targets and profitability through effective dispensing of hearing aids to members of the general public (who have an identifiable hearing difficulty) to optimise store potential. To deliver excellent customer service and to be a valuable part of a successful retail team. You must be registered with the Health Professions Council as an Hearing Aid Dispenser. You must possess a passion for fantastic customer service. Some of the key tasks are as follows - To work under the control and direction of your line manager/store director to the standards required, noting that the Company's disciplinary or capability procedure will be used to record significant events or actions. To also observe the supervisory rules laid down by the Company in line with HPC requirements. To liaise with, organise and encourage store staff to book initial hearing awareness checks from store footfall, existing clients and external and internal promotions. To liaise with store managers and directors regarding the motivation and training of store staff to book hearing awareness checks and deal with existing clients. To keep daily contact with all of your designated stores and ensure that battery stocks, leaflets and displays are kept up to date and in plentiful supply, and that all relevant information communicated by the Group is observed and passed on. To ensure that sufficient existing clients and new enquiries are seen to meet agreed personal performance standards. Understand and apply NHS practices and procedures as appropriate Work to Specsavers Customer Service Standards Actively seek to improve your own skills and product knowledge Role: Audiologist/Hearing Aid Dispenser Location: Specsavers Portadown Hearcare We are offering: Salary competitive Bonus scheme Full time, 37.5 hours contract 33 days annual leave (including bank holidays) Professional fees paid Must be able to drive Specsavers Perks Progression opportunities: wax removal course, clinical lead and pathway Your Objectives To generate business as appropriate. To meet HPC and company agreed standards in conduct and performance. To meet all HPC requirements in regard to maintaining full registration with the council as well as the attainment of CPD points as set out within the HPC/BSHAA legislation. To work to Company clinical and commercial standards. To maintain the effective hygienic condition of all Company issued equipment to agreed HPC and Company standards. To use audiometric and otoscopic test equipment to agreed HPC and Company standards, ensuring current calibration requirements are met. To select and demonstrate hearing aids whenever and wherever appropriate to agreed standards and carry out the fitting of hearing aids. To complete service appointments and rehabilitation appointments and re fitting of hearing aids as necessary and on time. To take aural impressions for the manufacture of hearing aids to agreed standards. To follow accurately and on time all Company administrative procedures. To maintain in each store an accurate and up to date client record practising the security standards as laid down by HPC and Company procedure. To work politely and effectively with store staff and support office staff. To always observe local store rules. To promote the interests of the Company. To be professionally dressed and groomed. To follow the ethics and working practices as determined by the Company and the HPC. To ensure that any correspondence between HPC and employee is disclosed in a timely manner to your line manager. To become familiarised with all the laws and regulations as may from time to time govern the duties of an HAD in particular the HAC Act of 1968 and the HAC COP Follow NHS guidelines at all times Effectively inform customers about all Specsavers products and offers Meet and exceed all personal and team goals Be an ambassador for the Specsavers brand at all times For further information and to submit your application, click the apply icon.

Trainee Optical Assistant Location: Derry / Londonderry, NIR, GB, BT48 6JA Company: Specsavers So, you're a proactive people person, passionate about retail and offering the best customer service? Sounds like you'd be a great fit here. So, if you've ever considered a career in optics, this Trainee Optical Assistant role could be perfect for you. As a Trainee Optical Assistant, you don't need to have previous experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores. We aren't looking for people with years of experience and heaps of qualifications, just passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors. And once you've found your feet as a Trainee Optical Assistant, you don't just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So, whatever you want your career to look like, you can bring it to life at Specsavers. What's on Offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: 29 days annual leave (Includes Bank Holidays) Full time 40 hours Specsavers Perks - our discounted benefits scheme Annual subscription to the "Headspace" app WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Trainee Optical Assistant. These include: Passion for providing excellent customer service and making customers' lives easier Great teamwork A good initiative Confidence in using IT systems Excellent communication and listening skills Prepared to step out of your comfort zone and try something new Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless). Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes Previous experience in a fast-paced customer service environment Checked all the boxes? Now's the perfect time to apply!