Job Description We're looking for an Operational Resource Planner for a local government client in Nottinghamshire. To support the delivery of a comprehensive and efficient repair service. In this fast-paced role, you'll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are managed effectively and key performance indicators are met. You'll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we'd love to hear from you. Responsibilities To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximise efficiency of resources to meet defined key performance indicators. Knowledge & Experience Requirements Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment. Administration experience, including maintaining accurate records. Experience working with computerised and manual office systems. Experience communicating directly with members of the public. Experience working to tight deadlines and performance targets. Strong numeracy and literacy skills (verbal and written). Ability to work on your own initiative and as part of a team. Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings). Proficient in Microsoft Office (Word, Excel, Outlook). Ability to use IT systems to input, manage and analyse data. High levels of professionalism, integrity and commitment to equality and diversity. Understanding of service delivery within a multicultural community. Awareness of housing or repair services. Experience working in an environment focused on value for money. Advanced organisational and prioritisation skills across manual and electronic diary systems. Typical working hours for this role are 8 am-4 pm, Monday-Friday, with occasional late shifts from 9.30 am-5.30 pm. - Applicants must be available to do these hours. Qualification Essential GCSES or equivalent to include Maths and English NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media. Essential Compliance Requirements 3 Years of References Enhanced Adults DBS Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
May 07, 2026
Contractor
Job Description We're looking for an Operational Resource Planner for a local government client in Nottinghamshire. To support the delivery of a comprehensive and efficient repair service. In this fast-paced role, you'll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are managed effectively and key performance indicators are met. You'll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we'd love to hear from you. Responsibilities To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximise efficiency of resources to meet defined key performance indicators. Knowledge & Experience Requirements Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment. Administration experience, including maintaining accurate records. Experience working with computerised and manual office systems. Experience communicating directly with members of the public. Experience working to tight deadlines and performance targets. Strong numeracy and literacy skills (verbal and written). Ability to work on your own initiative and as part of a team. Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings). Proficient in Microsoft Office (Word, Excel, Outlook). Ability to use IT systems to input, manage and analyse data. High levels of professionalism, integrity and commitment to equality and diversity. Understanding of service delivery within a multicultural community. Awareness of housing or repair services. Experience working in an environment focused on value for money. Advanced organisational and prioritisation skills across manual and electronic diary systems. Typical working hours for this role are 8 am-4 pm, Monday-Friday, with occasional late shifts from 9.30 am-5.30 pm. - Applicants must be available to do these hours. Qualification Essential GCSES or equivalent to include Maths and English NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media. Essential Compliance Requirements 3 Years of References Enhanced Adults DBS Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Job Description We're looking for a Mobile Responder - Adult Services for a local government client in Cardiff, South Glamorgan. To receive and respond to issues reported to the contact centre, including emergency and priority calls from vulnerable and elderly customers. Working hours: 24 hr service; 8 hr shifts; must be prepared to work shifts. Responsibilities The Mobile Responder is responsible for attending to residents' properties when they require assistance. The duties include lifting residents who have fallen, administering first aid, as required, and escalating to the ambulance service. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction. To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions. To deal with sensitive and emergency situations effectively and efficiently, liaising with other customers, next of kin, care agencies, and emergency services. To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit. Knowledge & Experience Requirements Demonstrates the ability to work under pressure with confidence and initiative, always committed to the provision of a quality service for customers. Experience in delivering customer-focused information. Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone, in person and in writing. The ability to speak other languages, in particular Welsh and Community Languages, would be an advantage. Proficient in the use of technology, being comfortable in the use of I.T systems, programmes, and apps. Demonstrates the ability to work as part of a team, showing a willingness to assist others and a commitment to meeting the objectives of the team. Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets. Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change. A caring attitude with a clear desire to achieve the best possible result for the customer The ability to work unsocial hours, including evenings, weekends and bank holidays. The ability to work overtime when service provision is available. Qualification Essential Educated to GCSE standard or equivalent, five GSCE s grade C and above. Two of these GCSEs must include Mathematics and English. Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media. Essential Compliance Requirements 3 Years of References Enhanced Adults DBS Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace
May 06, 2026
Contractor
Job Description We're looking for a Mobile Responder - Adult Services for a local government client in Cardiff, South Glamorgan. To receive and respond to issues reported to the contact centre, including emergency and priority calls from vulnerable and elderly customers. Working hours: 24 hr service; 8 hr shifts; must be prepared to work shifts. Responsibilities The Mobile Responder is responsible for attending to residents' properties when they require assistance. The duties include lifting residents who have fallen, administering first aid, as required, and escalating to the ambulance service. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction. To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions. To deal with sensitive and emergency situations effectively and efficiently, liaising with other customers, next of kin, care agencies, and emergency services. To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit. Knowledge & Experience Requirements Demonstrates the ability to work under pressure with confidence and initiative, always committed to the provision of a quality service for customers. Experience in delivering customer-focused information. Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone, in person and in writing. The ability to speak other languages, in particular Welsh and Community Languages, would be an advantage. Proficient in the use of technology, being comfortable in the use of I.T systems, programmes, and apps. Demonstrates the ability to work as part of a team, showing a willingness to assist others and a commitment to meeting the objectives of the team. Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets. Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change. A caring attitude with a clear desire to achieve the best possible result for the customer The ability to work unsocial hours, including evenings, weekends and bank holidays. The ability to work overtime when service provision is available. Qualification Essential Educated to GCSE standard or equivalent, five GSCE s grade C and above. Two of these GCSEs must include Mathematics and English. Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media. Essential Compliance Requirements 3 Years of References Enhanced Adults DBS Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace
Job Description We're looking for an Assistant Network Coordinator for a local government client in Leatherhead, Surrey. To assist in the assessment of incoming Streetworks permit applications, review the potential impact and coordinate the works, to minimise disruption and reduce congestion on the public highway in accordance with the legislative requirements of the New Roads and Street Works Act 1991 (NRSWA), as amended by the Traffic Management Act 2004 (TMA), in association with the requirements of the South East Permit Scheme. Responsibilities Required to assist in the assessment of incoming street works permit applications, supporting prompt and effective coordination of activities across the road network, to policies and National Streetworks Legislation and Guidance documents, advising on appropriate traffic management requirements for worksites, considering the need for operative and public safety, and maintaining the expeditious movement of traffic. Knowledge & Experience Requirements Knowledge of relevant technical area, including, where appropriate, relevant practical skills. For some roles, a relevant degree may be required. Good IT skills, including MS Office and database management systems. Good written and oral communication skills with the ability to build sound relationships with customers and explain technical issues to non-technical people. Ability to prepare and present reports in a logical and digestible format. High-level administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically, previous work experience in a relevant environment. Some experience of operational and administrative NRSWA & TMA activities, including specialised computer systems. Technical knowledge of NRSWA and TMA, and the application of the legislation in coordinating and ensuring compliance with work on the highway, including an awareness of the principles of a Permit scheme. Able, on occasion, to attend meetings on site and at other stakeholders' offices. Knowledge and practice of current site safety procedures and guidance, as well as temporary traffic management, is desirable. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Educated to A level, HNC or equivalent, or able to evidence ability at an equivalent level, or relevant vocational qualification (level 3/4 QCF). New Roads and Street Works Act (NRSWA) Supervisor accreditation is desirable. A full, valid driving licence Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Essential Compliance Requirements 3 years' reference, including current employment A full, valid driving licence Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
May 06, 2026
Contractor
Job Description We're looking for an Assistant Network Coordinator for a local government client in Leatherhead, Surrey. To assist in the assessment of incoming Streetworks permit applications, review the potential impact and coordinate the works, to minimise disruption and reduce congestion on the public highway in accordance with the legislative requirements of the New Roads and Street Works Act 1991 (NRSWA), as amended by the Traffic Management Act 2004 (TMA), in association with the requirements of the South East Permit Scheme. Responsibilities Required to assist in the assessment of incoming street works permit applications, supporting prompt and effective coordination of activities across the road network, to policies and National Streetworks Legislation and Guidance documents, advising on appropriate traffic management requirements for worksites, considering the need for operative and public safety, and maintaining the expeditious movement of traffic. Knowledge & Experience Requirements Knowledge of relevant technical area, including, where appropriate, relevant practical skills. For some roles, a relevant degree may be required. Good IT skills, including MS Office and database management systems. Good written and oral communication skills with the ability to build sound relationships with customers and explain technical issues to non-technical people. Ability to prepare and present reports in a logical and digestible format. High-level administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically, previous work experience in a relevant environment. Some experience of operational and administrative NRSWA & TMA activities, including specialised computer systems. Technical knowledge of NRSWA and TMA, and the application of the legislation in coordinating and ensuring compliance with work on the highway, including an awareness of the principles of a Permit scheme. Able, on occasion, to attend meetings on site and at other stakeholders' offices. Knowledge and practice of current site safety procedures and guidance, as well as temporary traffic management, is desirable. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Educated to A level, HNC or equivalent, or able to evidence ability at an equivalent level, or relevant vocational qualification (level 3/4 QCF). New Roads and Street Works Act (NRSWA) Supervisor accreditation is desirable. A full, valid driving licence Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Essential Compliance Requirements 3 years' reference, including current employment A full, valid driving licence Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Job Description We are seeking an Interim Resourcing Admin Manager for a local government client in Dudley, West Midlands. To provide advice and support to hiring managers, customers, and employees on recruitment activity, redirecting and escalating as appropriate. Manage and lead the processing of all School/Academy vacancies (schools/academies contracted via a Traded Service agreement) in line with approval clearance processes within stipulated deadlines. Hybrid working, with current on-site attendance every Wednesday and on an ad-hoc basis for team and personal development events. Responsibilities Line management of 8 Resourcing Team members (1 x resourcing administrator, 4 x resourcing administrators, 4 resourcing assistants) in the absence of the Resourcing Coordinator. Coordinate and allocate the Resourcing Team's daily mailbox activities in the Resourcing Coordinator's absence. Lead on the development and improvements of the application tracking system, currently Tribepad. Knowledge & Experience Requirements Knowledge of and experience in sourcing and implementing applicant tracking systems (ATS). Knowledge of Tribepad is advantageous but not essential. Monitor and report on KPIs, including time-to-hire, EDI monitoring, cost-per-hire, etc. Up-to-date knowledge and Understanding of human resources best practice and a thorough Understanding of the practical application of employment law. Knowledge and Understanding of key human resources processes such as payroll and pensions, human resources information systems and recruitment. Successful experience delivering human resources support in a public sector environment, including interpreting and applying terms and conditions of service and contracts of employment. Sound experience of managing and bringing to a successful conclusion complex and contentious human resources casework, including discipline, grievance, capability and harassment. Ability to work collaboratively to review, develop and implement effective human resources policies and procedures. Ability to analyse and interpret complex information and prepare and deliver briefings and or presentations. Demonstrate successful experience promoting and implementing equality and diversity considerations in all aspects of Human Resources Management, including organisation development. Successful experience working collaboratively on change management initiatives and projects. Effective communication, influencing and persuasion skills Ability to engender trust and confidence and demonstrate probity and integrity in the provision of advice and support on complex human resources issues. Demonstrate ability to manage conflicting priorities and a demanding workload. Qualification Essential GCSES or equivalent to include Maths and English Degree or equivalent managerial-level qualification Graduate membership of the CIPD environment Advanced user Microsoft Office, Word, Excel, PowerPoint, Outlook, social media. Essential Compliance Requirements 3 Years of References Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
May 05, 2026
Contractor
Job Description We are seeking an Interim Resourcing Admin Manager for a local government client in Dudley, West Midlands. To provide advice and support to hiring managers, customers, and employees on recruitment activity, redirecting and escalating as appropriate. Manage and lead the processing of all School/Academy vacancies (schools/academies contracted via a Traded Service agreement) in line with approval clearance processes within stipulated deadlines. Hybrid working, with current on-site attendance every Wednesday and on an ad-hoc basis for team and personal development events. Responsibilities Line management of 8 Resourcing Team members (1 x resourcing administrator, 4 x resourcing administrators, 4 resourcing assistants) in the absence of the Resourcing Coordinator. Coordinate and allocate the Resourcing Team's daily mailbox activities in the Resourcing Coordinator's absence. Lead on the development and improvements of the application tracking system, currently Tribepad. Knowledge & Experience Requirements Knowledge of and experience in sourcing and implementing applicant tracking systems (ATS). Knowledge of Tribepad is advantageous but not essential. Monitor and report on KPIs, including time-to-hire, EDI monitoring, cost-per-hire, etc. Up-to-date knowledge and Understanding of human resources best practice and a thorough Understanding of the practical application of employment law. Knowledge and Understanding of key human resources processes such as payroll and pensions, human resources information systems and recruitment. Successful experience delivering human resources support in a public sector environment, including interpreting and applying terms and conditions of service and contracts of employment. Sound experience of managing and bringing to a successful conclusion complex and contentious human resources casework, including discipline, grievance, capability and harassment. Ability to work collaboratively to review, develop and implement effective human resources policies and procedures. Ability to analyse and interpret complex information and prepare and deliver briefings and or presentations. Demonstrate successful experience promoting and implementing equality and diversity considerations in all aspects of Human Resources Management, including organisation development. Successful experience working collaboratively on change management initiatives and projects. Effective communication, influencing and persuasion skills Ability to engender trust and confidence and demonstrate probity and integrity in the provision of advice and support on complex human resources issues. Demonstrate ability to manage conflicting priorities and a demanding workload. Qualification Essential GCSES or equivalent to include Maths and English Degree or equivalent managerial-level qualification Graduate membership of the CIPD environment Advanced user Microsoft Office, Word, Excel, PowerPoint, Outlook, social media. Essential Compliance Requirements 3 Years of References Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Oct 02, 2025
Contractor
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
