Diamond Blaque HR Solutions

Are you an experienced Customer Service Advisor, Call Centre Advisor, Contact Centre Agent, Call Handler or Customer Support Advisor looking for a new opportunity in Enfield or North London? We are recruiting confident, resilient and service-driven professionals with high-volume inbound call experience to join a busy local authority customer services team. As the first point of contact for residents, you will handle telephone enquiries and provide accurate, customer-focused support across a range of council services. The role uses your communication, active listening, complaint handling, de-escalation, problem-solving, and first-contact resolution skills in a fast-paced public-sector contact centre. What You'll Be Doing Handling high-volume inbound calls and delivering professional telephone-based customer service. Resolving council-wide enquiries at first contact and signposting residents to the right service when needed. Managing complaints, vulnerable-customer enquiries and challenging conversations with empathy and professionalism. Using active listening, effective questioning and clear communication to identify customer needs. Updating CRM and case-management systems with accurate customer records and call notes. Working towards service-level agreements, quality assurance measures, productivity targets and customer satisfaction standards. What We're Looking For Recent experience as a Customer Service Advisor, Call Centre Advisor, Contact Centre Agent, Call Handler, Customer Support Advisor or Inbound Customer Service Agent. Experience handling high-volume inbound calls in a busy, target-driven call centre or contact centre. Excellent telephone manner, active listening, questioning, empathy, de-escalation and complaint-resolution skills. A proven ability to achieve first-contact resolution and deliver a positive customer experience. Confidence using CRM, customer relationship management, case-management, Microsoft Office and data-entry systems while speaking with customers. Strong administration, record-keeping, keyboard and attention-to-detail skills. Public-sector, local government, local authority, housing, benefits or council customer service experience would be advantageous. Training and Hybrid Working You will complete a two-week training programme that combines classroom learning with supported call shadowing. The role follows a flexible working arrangement, with a minimum of two office days each week. You may be required to attend the office during training or to meet service needs. Why Apply? Competitive hourly pay of £18.55 Umbrella. Structured training and support. Hybrid working after training, subject to service requirements. Gain valuable experience in a busy public-sector contact centre. The opportunity to make a positive difference to residents every day. Apply Today If you are an experienced inbound Customer Service Advisor, Call Centre Advisor, Contact Centre Agent or Call Handler seeking a temporary hybrid role in Enfield, apply now with your up-to-date CV for immediate consideration. Closing date: 21 October 2026 at 5:00 pm. Appointment is subject to satisfactory compliance checks, including three years of references. DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Ready to take the lead on high-profile financial reporting and audit delivery? Our local council client is looking for an accomplished, fully qualified finance professional to become its go-to technical expert for financial accounting, year-end closure and external audit. This is your opportunity to shape robust financial practice and make an impact across a major London borough. The Role Step into a pivotal leadership role where your technical expertise will influence the quality, accuracy and credibility of the Council s financial reporting. You will lead the technical financial accounting function, drive the timely delivery of single-entity and group accounts, and ensure full compliance with the CIPFA Code of Practice. Working closely with external auditors and finance colleagues, you will strengthen controls, improve audit readiness and turn complex accounting requirements into clear, effective action. Key Responsibilities Take ownership of the Council s annual single-entity and group accounts from planning through to completion. Lead current and prior-year external audits, resolving issues and driving them to a successful conclusion. Be the trusted technical authority on financial accounting regulations and the CIPFA Code. Strengthen financial control through rigorous, risk-based monthly, quarterly and annual reconciliations. Deliver complete, accurate and audit-ready working papers within demanding deadlines. Build productive, solutions-focused relationships with external auditors and HMRC. Oversee VAT and indirect tax arrangements while supporting wider tax compliance. Lead and develop the VAT and Technical Accountant, sharing expertise across the finance team. Turn audit recommendations and lessons learned into lasting process improvements. About You You are a fully qualified CCAB or CIMA accountant with substantial post-qualification experience. You bring strong knowledge of local government financial accounting, regulations and year-end closure. You have hands-on experience of company accounting, group accounts and complex technical accounting. You know how to lead external audits and produce clear, high-quality working papers. You combine sharp numerical analysis with practical problem-solving. You are an advanced Excel user with strong Word and PowerPoint skills. You communicate with confidence and can influence senior officers, councillors and external partners. You are an effective leader who can manage projects, priorities and competing deadlines. You understand VAT and indirect tax and can apply that knowledge in practice. Desirable Experience using the CIPFA Asset Manager system. Knowledge of SDLT, VAT and Corporation Tax. Why Apply? Bring your expertise to a senior role where your judgement will be valued and your work will have genuine visibility. Alongside a salary of £62,688 £82,851, you will have the opportunity to strengthen financial governance, lead critical audit delivery and shape lasting service improvements across a major London borough. Apply Now Ready to put your technical expertise at the heart of a high-profile finance function? Take the next step and apply today. Submit your CV before 08:00 on 26 October 2026, quoting reference VAC-(phone number removed)-RQ(phone number removed). DBHRSolutions is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Use your Council Tax and Housing Benefit expertise to help residents resolve complex enquiries. Our Council clients are seeking a Senior Customer Service Advisor to support their Revenues and Benefits contact centre via telephone and webchat. The role Resolve Council Tax billing, collection and recovery enquiries. Explain Housing Benefit and Council Tax Support awards, entitlement and decisions. Set up payment plans and help customers understand payment arrangements. Support residents facing financial difficulties and handle sensitive information confidentially. Encourage online self-service and aim to resolve enquiries at first contact. Provide specialist technical advice and deputise for the Team Manager when required. Support service improvements, user acceptance testing (UAT) and cross-service training. What you'll bring Specialist knowledge of Council Tax, Council Tax Support and Housing Benefit enquiries, regulations and policies. Local government customer service experience in a busy, multi-service contact centre. Experience providing subject matter expertise in Council Tax, Council Tax Support and/or Housing Benefit. Ability to navigate Civica Open Revenues and D360 systems. Confidence interpreting account information and analytics to support accurate payment plans. Clear spoken and written English, accurate record-keeping and a courteous approach. Ability to manage complex calls, support vulnerable customers and escalate appropriately. Desirable: Webchat experience and the ability to communicate in another language. Hybrid working Work from home and attend the office twice a week. Additional office days may be required to meet service needs. Apply now Apply through CV-Library with your up-to-date CV, highlighting your local authority Revenues and Benefits experience and knowledge of Civica Open Revenues and D360. Please include your availability for the proposed start date of 23 November 2026. Apply before 9 am on 4 November 2026. DBHRSolutions is acting as the employing business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Confident handling customer enquiries and keeping cases on track? Join the Council's Street Environment Services as an Admin Assistant / Waste Adviser, helping residents and businesses resolve waste and recycling queries. This customer-facing role combines administration, complaints handling, casework and community engagement, with site visits across the borough. What you'll do Manage resident and business complaints from first contact to resolution. Investigate missed collections and other waste enquiries with operational teams. Maintain accurate records using iCasework and customer relationship management (CRM) systems. Write clear responses, correspondence and case notes. Respond to councillor enquiries and support draft responses to MP correspondence. Advise on recycling, waste presentation and contamination. Support community events, estate visits and recycling campaigns. What you'll bring Experience in customer service, resident engagement or community work. Strong organisation skills and experience managing competing deadlines. Clear written and verbal communication, including handling challenging enquiries. Accurate administration, data entry and record-keeping skills. Understanding of waste management, recycling and environmental sustainability. Knowledge of communities, complaints procedures and data protection requirements. Confidence in learning IT systems and working independently and within a team. Desirable: Experience in complaints handling, casework management, or customer-facing investigation. Please note: The role includes outdoor work, borough-wide site visits and occasional work outside normal office hours, including evening meetings. Apply now Submit your CV through CV-Library, quoting VAC-02-11-26-OR(phone number removed). Highlight your customer service, administration, and any complaints-handling or waste and recycling experience, and confirm your availability for the target start date. DBHRSolutions is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Are you an experienced Minute Taker or Business Support Officer with strong administration skills and experience in formal or safeguarding meetings? Our local authority client is recruiting a Business Support Minute Taker to support Children s Services teams in Bootle, Merseyside. This temporary local government administration role is ideal for a confident administrator who can produce accurate, clear and timely minutes while handling sensitive child protection information professionally and confidentially. Key Responsibilities Attend strategy meetings, professional meetings and other formal meetings as required. Take accurate, clear and concise minutes, recording decisions and actions. Prepare and distribute minutes within agreed deadlines. Provide administrative support to the Cared For Teams and Young Persons Team. Collate, organise and file reports, case records, registers and related documents. Prioritise a varied workload and respond effectively to changing demands. Maintain confidentiality when handling sensitive safeguarding and child protection information. Essential Skills and Experience Proven experience taking minutes in a formal meeting environment. Ability to capture complex discussions and produce accurate, concise minutes. Strong clerical, business support or local authority administration experience. Fast and accurate typing skills, with an expected standard of 65 words per minute at 95% accuracy. Advanced Microsoft Word skills and confidence using Excel, Outlook, CRM systems and digital tools. Excellent organisation, communication and workload prioritisation skills. Ability to work under pressure, meet deadlines and contribute effectively within a team. A flexible, professional and discreet approach to sensitive information. Qualifications and Compliance GCSEs or equivalent in English Language and Mathematics. OCR/RSA II, NVQ or an equivalent administration or word-processing qualification, or relevant experience. Enhanced DBS clearance is required. Two years of satisfactory references are required. Pre-engagement screening is mandatory. Candidates should be prepared to complete a minute-taking assessment during the interview process. Why Apply? Gain valuable experience supporting a local authority Children s Services team. Secure a 21-week temporary contract with full-time hours. Use your minute-taking and administrative expertise in a varied, responsible role. Apply Today If you are an experienced Minute Taker, Business Support Officer, Administrator or Committee Support Officer with formal meeting experience, apply now with your up-to-date CV. Early applications are encouraged. DBHR Solutions is acting as an employment business for this temporary vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.

Put your administration and application-processing experience to work in private sector housing. We're recruiting two Licensing Support Officers to support property licensing, help applicants and keep housing records accurate. What you'll do Process and manage property licence applications. Guide applicants through the property licensing process. Maintain accurate housing databases and application records. Liaise with internal teams and external stakeholders. Support Environmental Health Officers during inspections. Help streamline licensing processes and improve the service. What you'll bring Proven experience in a similar administration or process-based role. The ability to get up to speed quickly in a busy regulatory environment. Strong organisation, attention to detail and communication skills. Confidence working independently and alongside colleagues. A proactive approach to improving processes. Apply now Interested? Apply through CV-Library with your latest CV. Highlight your relevant administration, application-processing or property licensing experience and let us know your availability for the target interview date of 03 Nov 2026 (online) and target start date of 16 November 2026. DBHRSolutions is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Are you a CCAB-qualified finance professional with strong local authority closedown and statutory accounts experience? We are recruiting a Financial Reporting Manager to help protect the integrity of two councils' financial ledgers, strengthen financial control and deliver accurate, timely reporting across a shared finance service. The opportunity Permanent role with a salary of £60,393 per annum Hybrid working up to three days from home and two office days each week Manage two direct reports within a collaborative shared finance service Target start date: 2 December 2026 What you'll do Lead and support the closure of accounts and production of local authority statements of accounts Provide expert advice, assurance and constructive challenge on financial accounting, controls and governance Maintain the integrity of the council s financial ledgers, bank accounts and statutory reporting Liaise confidently with internal and external auditors Lead service improvements, digital innovation and finance change projects Manage, coach and develop finance staff while delivering corporate priorities Support robust stewardship of public money and value-for-money outcomes About you CCAB qualified, or equivalent Proven experience closing financial accounts for a large UK local authority Experience producing or contributing to local authority statutory accounts Strong knowledge of local government financial reporting, governance and financial controls Experience working with internal and external audit teams Strong analytical, stakeholder-management and team-leadership skills Able to interpret complex legislation, policy and strategy and explain the financial impact clearly Desirable experience Group accounts, Collection Fund accounting or local authority taxation, including VAT Financial reporting for council-owned companies or alternative delivery models Business World (Agresso) or a similar financial management system Leading change programmes, business improvement or digital transformation Apply now If you are an experienced local government accountant ready to lead high-quality financial reporting and strengthen public-sector financial control, apply today with your up-to-date CV. Early applications are encouraged. DBHRSolutions is acting as the employment Business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Do you have current experience conducting pre-employment checks and managing DBS renewals? Join the Council as a temporary HR Administrator, supporting recruitment administration, HR transactions and payroll-related processes. What you'll do Conduct pre-employment checks and manage DBS renewal processes. Process recruitment, HR administration and payroll-related transactions promptly and accurately. Respond to HR queries from managers and staff across the Council. Support ongoing employment monitoring and workforce safeguards. Work with Resource Officers, Payroll, HR Business Partners and directorates to meet workforce needs. What you'll need Current, hands-on experience conducting pre-employment checks. Current experience managing DBS renewals. Availability to attend Colindale and the Depot office 2 3 days per week. Apply now Apply through CV-Library with your latest CV, highlighting your pre-employment screening and DBS renewal experience. Please include your availability and confirm that you can meet the office attendance requirement. DBHRSolutions is acting as the employment Business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

We are recruiting a reliable Kitchen Assistant to support a busy day-service catering team in Derby, DE22. This part-time, term-time role is ideal for someone with catering, school kitchen, care home, canteen or food-service experience who takes pride in excellent hygiene, safe food preparation and friendly customer service. What You'll Do Prepare vegetables, snacks, and other simple food items according to menus and instructions. Serve meals in suitable portions and help ensure food is presented to a high standard. Wash pans, utensils, crockery and cutlery. Clean kitchen equipment, work surfaces, and storage areas according to cleaning schedules. Set up and take down tables and chairs for daily meal service. Support dining-room duties and provide a helpful service to customers. Report equipment faults and assist with stock ordering when required. What We're Looking For Previous experience in catering, hospitality, a commercial kitchen or food service. Knowledge of food hygiene, safe food storage and stock rotation. Level 2 Food Hygiene qualification or another relevant catering qualification. COSHH and risk-assessment awareness relating to kitchen chemicals and equipment. Ability to work effectively both independently and as part of a team. Good communication skills and a respectful, customer-focused approach. High standards of personal hygiene, reliability and attention to detail. Basic Microsoft skills are desirable. Compliance Requirements Enhanced DBS check, with child barring list checks. Three years of references, including your current or most recent employer. Right to work in the UK. Willingness to complete the mandatory pre-screening and registration process. Willingness to wear appropriate protective clothing, headwear and footwear. Why Apply? Part-time daytime hours that fit around other commitments. Term-time working schedule. Opportunity to support a valued local day service. Competitive hourly PAYE rate. Apply Today If you are an experienced Kitchen Assistant, Catering Assistant, School Kitchen Assistant, Canteen Assistant, Food Service Assistant or Kitchen Porter looking for part-time work in Derby, apply today with your up-to-date CV. Job reference: VAC-(phone number removed)-RQ(phone number removed) DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Ready to lead youth work that helps young people build skills, confidence and stronger community connections? This part-time Senior Youth Worker opportunity combines hands-on youth club delivery with team leadership, early intervention and youth participation. The role Based at the Youth Club, you will lead inclusive youth services for young people aged 8 21, extending to 25 for those with special educational needs and/or disabilities (SEND). You will support young carers and young people with complex needs through informal education and the Young-Thrive model. Lead youth club sessions, youth centre activities and adventure playground provision. Supervise Youth Workers, Assistant Youth Workers and volunteers. Co-produce youth programmes that promote youth voice, participation and social action. Deliver detached youth work, digital youth work and targeted support. Apply safeguarding procedures, manage risks and contribute to assessments and support plans. Work with statutory and voluntary sector partners to support joined-up services. Record sessions on Group Work and use outcome data to improve delivery. Support staff, budget and resource management. What you ll bring A relevant professional qualification, such as a JNC-recognised Youth Work qualification, Social Work, Probation or equivalent. Experience working with young people aged in informal or non-formal settings. Experience leading youth-focused services, supervising staff and supporting quality improvement. Safeguarding leadership experience and confidence managing complex cases and professional boundaries. Strong risk assessment, communication and partnership-working skills. An inclusive, creative approach that puts young people at the centre of service planning. Evidence of ongoing development in leadership, safeguarding and youth practice. Working arrangements The brief specifies 22 hours per week (0.6 FTE), with two days on-site and the remaining time remote or at other Youth Service units. Current working days are Monday and Friday, including unsociable hours. Flexibility is required for evenings, weekends, short-notice youth club call-outs, and travel between service locations. The full weekly timetable is to be confirmed. Apply now Apply through CV-Library with your up-to-date CV, highlighting your youth work leadership, safeguarding and staff supervision experience. Please include your availability and quote VAC-(phone number removed)-OR(phone number removed). DBHRSolutions is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates