Description Our local government clients in Enfield, Greater London, are seeking a Safe & Connected/Out of Hours Customer Service Manager to provide strategic and operational leadership for a complex, high-risk 24/7 service that delivers critical support to residents outside core working hours. The role provides clear accountability for service performance, safeguarding decision-making, escalation pathways and statutory compliance across Safe & Connected and OOH customer services, ensuring that responses are timely, proportionate and consistently high quality. A key requirement of the role is strong analytical capability, using performance data, demand trends, and risk information to inform operational decisions, service planning, and continuous improvement. At the same time, ensuring resources are aligned with areas of greatest need. Responsibilities Responsibility for effective financial management, including budget oversight, forecasting, monitoring expenditure and identifying efficiencies, ensuring that services deliver value for money while maintaining safety and quality. The role also requires the ability to produce clear, high-level written reports for senior leaders, directors and members, translating complex operational, financial and performance information into concise, evidence-based briefings and recommendations. Through strong analytical insight, sound financial management and high-quality reporting, the Manager plays a critical role in supporting strategic decision-making, strengthening governance and ensuring the resilience and sustainability of this essential 24/7 service. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Qualifications & Professional registration criteria Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Proven experience in leadership and management. Proven experience in budget management and other resources. Understanding of positive risk taking, risk assessment/ management and safeguarding adults and an ability to apply this to real-life situations In-depth knowledge of assistive technology and telecare, and its contribution to delivering strengths-based outcomes for customers. Knowledge of the role and organisation of partner agencies such as health, housing, and the voluntary and community sector and ability to build relationships with them. Demonstrated ability to develop, implement, and manage crisis response protocols for out-of-hours operations. Knowledge of Social care and health legislation, policies, procedures and best practice guidance and how they impact on customers, including evidence of their implementation and application. Proven experience of working in an environment assessing risks when responding to emergency requests from the elderly and /or vulnerable persons in the community. Ability to work in a demanding environment and under sustained pressure, responding to emergency calls in times of crisis and assessing the best course of action in a situation where customers are unable to respond directly Ability to work alone or as part of a team. Knowledge of the TSA (Telecare Services Association) standards and alternative Telecare Accreditation programmes. Compliance Requirements 5 Years References Enhanced DBS & barred list check (Adults) Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 18, 2026
Contractor
Description Our local government clients in Enfield, Greater London, are seeking a Safe & Connected/Out of Hours Customer Service Manager to provide strategic and operational leadership for a complex, high-risk 24/7 service that delivers critical support to residents outside core working hours. The role provides clear accountability for service performance, safeguarding decision-making, escalation pathways and statutory compliance across Safe & Connected and OOH customer services, ensuring that responses are timely, proportionate and consistently high quality. A key requirement of the role is strong analytical capability, using performance data, demand trends, and risk information to inform operational decisions, service planning, and continuous improvement. At the same time, ensuring resources are aligned with areas of greatest need. Responsibilities Responsibility for effective financial management, including budget oversight, forecasting, monitoring expenditure and identifying efficiencies, ensuring that services deliver value for money while maintaining safety and quality. The role also requires the ability to produce clear, high-level written reports for senior leaders, directors and members, translating complex operational, financial and performance information into concise, evidence-based briefings and recommendations. Through strong analytical insight, sound financial management and high-quality reporting, the Manager plays a critical role in supporting strategic decision-making, strengthening governance and ensuring the resilience and sustainability of this essential 24/7 service. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Qualifications & Professional registration criteria Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Proven experience in leadership and management. Proven experience in budget management and other resources. Understanding of positive risk taking, risk assessment/ management and safeguarding adults and an ability to apply this to real-life situations In-depth knowledge of assistive technology and telecare, and its contribution to delivering strengths-based outcomes for customers. Knowledge of the role and organisation of partner agencies such as health, housing, and the voluntary and community sector and ability to build relationships with them. Demonstrated ability to develop, implement, and manage crisis response protocols for out-of-hours operations. Knowledge of Social care and health legislation, policies, procedures and best practice guidance and how they impact on customers, including evidence of their implementation and application. Proven experience of working in an environment assessing risks when responding to emergency requests from the elderly and /or vulnerable persons in the community. Ability to work in a demanding environment and under sustained pressure, responding to emergency calls in times of crisis and assessing the best course of action in a situation where customers are unable to respond directly Ability to work alone or as part of a team. Knowledge of the TSA (Telecare Services Association) standards and alternative Telecare Accreditation programmes. Compliance Requirements 5 Years References Enhanced DBS & barred list check (Adults) Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Diamond Blaque HR Solutions
West Bridgford, Nottinghamshire
Description Our local government clients in Nottinghamshire are seeking an Administrative Housing Officer to provide high-quality housing advice and support to customers, including tenancy and estate management. This is a varied, office-based, administrative and customer-facing role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes. The post is focused on office-based, strictly administrative, and customer-facing. A minimum of three days per week in the office and up to two days working from home. Mandatory office attendance on Mondays and Wednesdays. Responsibilities Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies. Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes. Process tenancy amendments in accordance with legislation, including ending tenancies, succession and key movements, with specific responsibility for the first stage of the void process. Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services. Assist with garage management, including applications, waiting lists, allocations and site visits (administrative coordination only). Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically. Liaise with internal teams and external partners to resolve customer issues effectively. Manage keys for empty properties and garages and arrange appropriate property security. Deliver comprehensive administrative support, including reports, invoices, payments and maintaining accurate records. Promote digital access, self-service options and tenant involvement within local communities. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience or a strong interest in housing services and customer support. Strong foundational Understanding of social housing, including tenancy management and relevant legislation. Proven administrative experience, with the ability to manage high volumes of work accurately and efficiently. Experience of making tenancy amendments in line with legislation, including ending tenancies, succession and key movements, particularly within the early stages of the void process. Experience using the NEC Housing Management System. Willingness to work primarily in the office, as this is a customer-focused role. Strong communication, organisation and problem-solving skills. Ability to work calmly under pressure and manage competing priorities. A proactive, accurate and customer-focused approach. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 18, 2026
Contractor
Description Our local government clients in Nottinghamshire are seeking an Administrative Housing Officer to provide high-quality housing advice and support to customers, including tenancy and estate management. This is a varied, office-based, administrative and customer-facing role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes. The post is focused on office-based, strictly administrative, and customer-facing. A minimum of three days per week in the office and up to two days working from home. Mandatory office attendance on Mondays and Wednesdays. Responsibilities Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies. Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes. Process tenancy amendments in accordance with legislation, including ending tenancies, succession and key movements, with specific responsibility for the first stage of the void process. Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services. Assist with garage management, including applications, waiting lists, allocations and site visits (administrative coordination only). Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically. Liaise with internal teams and external partners to resolve customer issues effectively. Manage keys for empty properties and garages and arrange appropriate property security. Deliver comprehensive administrative support, including reports, invoices, payments and maintaining accurate records. Promote digital access, self-service options and tenant involvement within local communities. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience or a strong interest in housing services and customer support. Strong foundational Understanding of social housing, including tenancy management and relevant legislation. Proven administrative experience, with the ability to manage high volumes of work accurately and efficiently. Experience of making tenancy amendments in line with legislation, including ending tenancies, succession and key movements, particularly within the early stages of the void process. Experience using the NEC Housing Management System. Willingness to work primarily in the office, as this is a customer-focused role. Strong communication, organisation and problem-solving skills. Ability to work calmly under pressure and manage competing priorities. A proactive, accurate and customer-focused approach. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Job Description Our local government clients in Thamesmead, Greater London, are seeking a Technical Administration Officer to provide technical clerical, administrative, and IT support for the housing asset management service. This role is essential for facilitating effective service delivery to residents and corporate clients. Responsibilities - Perform a variety of general office administrative support tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking accurate, technical minutes as directed. - Collate relevant documentation, ensure timely production and distribution, and follow up on actions where necessary. Qualifications Essential - GCSE (or equivalent) in English Language and Mathematics. - NVQ Level 4 qualification or equivalent experience. - Advanced skills in Microsoft Office, including Word, Excel, Outlook, Social Media, and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: - Experience in collecting technical data and performance indicators, ensuring records are accurate and up-to-date. - Recent experience in accurately inputting, interrogating, updating, and monitoring data for administrative and IT systems. - Ability to handle technical service inquiries from the public, contractors, consultants, other departments, external bodies, and stakeholders, ensuring the right information is forwarded to the relevant officer when necessary. - Experience in recording complaints, closely monitoring them, and taking action to ensure the service meets response criteria. - Familiarity with the preparation and administration of all aspects of tender documentation, including packaging, sending, and receiving tenders in accordance with established orders and procedures. - Experience in recording and managing the receipt and issuance of keys and fobs, ordering keys as needed, and assisting with property access. - Ability to actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required. - Commitment to customer care and excellent service delivery. - Carry out all duties with consideration for health and safety regulations and legislation, equal opportunities, customer care policies, and the new technology agreement. - Willingness to undertake additional work related to the level and nature of the post holder's responsibilities to ensure the continued efficient operation of the service. Compliance Requirements - 3 Years of References - Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment business for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 17, 2026
Contractor
Job Description Our local government clients in Thamesmead, Greater London, are seeking a Technical Administration Officer to provide technical clerical, administrative, and IT support for the housing asset management service. This role is essential for facilitating effective service delivery to residents and corporate clients. Responsibilities - Perform a variety of general office administrative support tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking accurate, technical minutes as directed. - Collate relevant documentation, ensure timely production and distribution, and follow up on actions where necessary. Qualifications Essential - GCSE (or equivalent) in English Language and Mathematics. - NVQ Level 4 qualification or equivalent experience. - Advanced skills in Microsoft Office, including Word, Excel, Outlook, Social Media, and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: - Experience in collecting technical data and performance indicators, ensuring records are accurate and up-to-date. - Recent experience in accurately inputting, interrogating, updating, and monitoring data for administrative and IT systems. - Ability to handle technical service inquiries from the public, contractors, consultants, other departments, external bodies, and stakeholders, ensuring the right information is forwarded to the relevant officer when necessary. - Experience in recording complaints, closely monitoring them, and taking action to ensure the service meets response criteria. - Familiarity with the preparation and administration of all aspects of tender documentation, including packaging, sending, and receiving tenders in accordance with established orders and procedures. - Experience in recording and managing the receipt and issuance of keys and fobs, ordering keys as needed, and assisting with property access. - Ability to actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required. - Commitment to customer care and excellent service delivery. - Carry out all duties with consideration for health and safety regulations and legislation, equal opportunities, customer care policies, and the new technology agreement. - Willingness to undertake additional work related to the level and nature of the post holder's responsibilities to ensure the continued efficient operation of the service. Compliance Requirements - 3 Years of References - Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment business for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Job Description We are seeking a highly motivated Business Support Assistant Admin & Receptionist to join our local government client in Wrexham, North Wales. The ideal candidate will be confident, organised, and able to cover the reception desk as the first point of contact for visitors. Responsibilities include greeting visitors, answering phone calls, and handling inquiries for the Business Team. The role also involves supporting room bookings, arranging room layouts as needed, and organising refreshments for events. This position is suitable for someone who is comfortable interacting with the public and can work both independently and as part of a team to provide professional, high-quality customer service at the front desk. You should anticipate customer needs, ensure staff safety and customer comfort, and continuously work to maintain and improve customer standards. Responsibilities - Be a visible and approachable presence in the front desk reception area, assisting and guiding customers as needed. - Ensure that visitors and customers are welcomed appropriately, adhering to corporate guidelines, and provide information about available services. Qualifications Essential - GCSE (or equivalent) in English Language and Mathematics. - NVQ or level 2/3 equivalent, or relevant experience. - Advanced skills in Microsoft Office, including Word, Excel, Outlook, as well as social media and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: - Experience delivering face-to-face front-line reception services. - Excellent customer service skills, particularly in face-to-face interactions. - Strong oral communication skills, with the ability to communicate clearly and succinctly. - Well-developed knowledge of office systems, including MS Word, Excel, MS Outlook, and databases. - Ability to process inquiries and respond in a concise and timely manner. - Capability to establish positive working relationships and work well within a team. - Proficient use of effective listening and questioning techniques to understand the needs of customers and colleagues. - Willingness to embrace change and implement new working methods. - Good organisational skills, with the ability to meet agreed deadlines while remaining motivated and focused. - Commitment to the principles and practice of equality and diversity in employment and service delivery. - Availability for a shift pattern of 9:30 AM - 5:30 PM, Monday to Friday. Compliance Requirements - Three years of references required. - Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 17, 2026
Contractor
Job Description We are seeking a highly motivated Business Support Assistant Admin & Receptionist to join our local government client in Wrexham, North Wales. The ideal candidate will be confident, organised, and able to cover the reception desk as the first point of contact for visitors. Responsibilities include greeting visitors, answering phone calls, and handling inquiries for the Business Team. The role also involves supporting room bookings, arranging room layouts as needed, and organising refreshments for events. This position is suitable for someone who is comfortable interacting with the public and can work both independently and as part of a team to provide professional, high-quality customer service at the front desk. You should anticipate customer needs, ensure staff safety and customer comfort, and continuously work to maintain and improve customer standards. Responsibilities - Be a visible and approachable presence in the front desk reception area, assisting and guiding customers as needed. - Ensure that visitors and customers are welcomed appropriately, adhering to corporate guidelines, and provide information about available services. Qualifications Essential - GCSE (or equivalent) in English Language and Mathematics. - NVQ or level 2/3 equivalent, or relevant experience. - Advanced skills in Microsoft Office, including Word, Excel, Outlook, as well as social media and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: - Experience delivering face-to-face front-line reception services. - Excellent customer service skills, particularly in face-to-face interactions. - Strong oral communication skills, with the ability to communicate clearly and succinctly. - Well-developed knowledge of office systems, including MS Word, Excel, MS Outlook, and databases. - Ability to process inquiries and respond in a concise and timely manner. - Capability to establish positive working relationships and work well within a team. - Proficient use of effective listening and questioning techniques to understand the needs of customers and colleagues. - Willingness to embrace change and implement new working methods. - Good organisational skills, with the ability to meet agreed deadlines while remaining motivated and focused. - Commitment to the principles and practice of equality and diversity in employment and service delivery. - Availability for a shift pattern of 9:30 AM - 5:30 PM, Monday to Friday. Compliance Requirements - Three years of references required. - Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Job Description We are seeking a School Admissions Officer to join our local government client in Wrexham, North East Wales. To support the management and administration of its school places in accordance with Welsh Government legislation and existing Local Authority Admissions Policy, procedures and criteria. To contribute to the management of the LA's Admissions Service to 44 community primary schools, 7 community secondary schools and 1 nursery school, and Early Entitlement settings under the direction of the Senior Admissions Officer. To ensure the effective operation and maintenance of the school admissions and transfers system (Capita ONE Admissions and Transfers module) in liaison with the Admissions Manager. Responsibilities The daily use of the Capita ONE Admissions and Transfers database ensures the accuracy of the data held, which is validated through the process and further investigated by other agencies, whilst adhering to the Data Protection Act. To verify the pupil information provided on submitted applications and to investigate suspicions of fraudulent information, arrange face-to-face meetings with applicants. To offer advice for parents who wish to appeal against a decision to refuse a child a place at their preferred school. To provide senior officers with accurate and timely information regarding appeals. To be responsible for processing applications for pupils to transfer mid-year between schools, sensitively and within a reasonable timescale, adhering to the School Admissions Code and liaising with senior officers for difficult requests for hard-to-place children under the Transfer Protocol. Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. NVQ 2 in Administration or equivalent, or working towards NVQ in Information Technology or equivalent RSA, CLAIT or Typing/Word Processing Stage 1 or equivalent Advanced skills in Microsoft Office, including Word, Excel, Outlook, as well as social media and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience of working in a customer-focused environment, e.g. headteachers and members of the general public, council officers and members. Ability to provide advice to headteachers, parents, members of the public and other members regarding matters relating to school admissions. Good Understanding of policies and procedures. Experience with the Capita ONE Admissions and Transfers module. Knowledge of school admissions processes. Good Understanding of Welsh Government School Admissions Code and Appeals Code. Knowledge of the Common Transfer System S2S, a web-based, secure system for transferring and holding pupil data. Good communication skills, both verbal and written. Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Access. Knowledge of using e-mail and the Internet. Good organisational skills. Ability to work in a team. Experience of dealing with the public via a variety of mediums (i.e. face-to-face or over the telephone). Experience working in an office environment. Compliance Requirements DBS required for this role- including Children's Barred List Check. Three years of references required. Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 17, 2026
Contractor
Job Description We are seeking a School Admissions Officer to join our local government client in Wrexham, North East Wales. To support the management and administration of its school places in accordance with Welsh Government legislation and existing Local Authority Admissions Policy, procedures and criteria. To contribute to the management of the LA's Admissions Service to 44 community primary schools, 7 community secondary schools and 1 nursery school, and Early Entitlement settings under the direction of the Senior Admissions Officer. To ensure the effective operation and maintenance of the school admissions and transfers system (Capita ONE Admissions and Transfers module) in liaison with the Admissions Manager. Responsibilities The daily use of the Capita ONE Admissions and Transfers database ensures the accuracy of the data held, which is validated through the process and further investigated by other agencies, whilst adhering to the Data Protection Act. To verify the pupil information provided on submitted applications and to investigate suspicions of fraudulent information, arrange face-to-face meetings with applicants. To offer advice for parents who wish to appeal against a decision to refuse a child a place at their preferred school. To provide senior officers with accurate and timely information regarding appeals. To be responsible for processing applications for pupils to transfer mid-year between schools, sensitively and within a reasonable timescale, adhering to the School Admissions Code and liaising with senior officers for difficult requests for hard-to-place children under the Transfer Protocol. Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. NVQ 2 in Administration or equivalent, or working towards NVQ in Information Technology or equivalent RSA, CLAIT or Typing/Word Processing Stage 1 or equivalent Advanced skills in Microsoft Office, including Word, Excel, Outlook, as well as social media and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience of working in a customer-focused environment, e.g. headteachers and members of the general public, council officers and members. Ability to provide advice to headteachers, parents, members of the public and other members regarding matters relating to school admissions. Good Understanding of policies and procedures. Experience with the Capita ONE Admissions and Transfers module. Knowledge of school admissions processes. Good Understanding of Welsh Government School Admissions Code and Appeals Code. Knowledge of the Common Transfer System S2S, a web-based, secure system for transferring and holding pupil data. Good communication skills, both verbal and written. Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Access. Knowledge of using e-mail and the Internet. Good organisational skills. Ability to work in a team. Experience of dealing with the public via a variety of mediums (i.e. face-to-face or over the telephone). Experience working in an office environment. Compliance Requirements DBS required for this role- including Children's Barred List Check. Three years of references required. Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Job Description We are seeking highly motivated Gardeners to join our local government client in Hackney, London. Passionate about green spaces and making a visible difference in your community. Dedicated to joining our Housing Grounds Maintenance team. This is a hands-on role where you'll help maintain and enhance the outdoor areas of our estates, ensuring they remain safe, attractive, and environmentally friendly for residents Responsibilities Maintain communal green spaces through grass cutting, shrub pruning, and seasonal planting. Operate and maintain horticultural machinery, including mowers, strimmers, hedge trimmers, and chainsaws. Apply pesticides and herbicides safely, following National Proficiency Test guidance. Support biodiversity by incorporating features like meadows, orchards, and bulb planting. Ensure health and safety compliance, including PPE use and COSHH regulations. Interact courteously with residents and report any hazards or incidents. Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. NVQ Level 2 in horticulture (or willingness to work towards it). A full UK driving licence is desirable. Basic IT knowledge, including Mobile phone and handheld tablet (PDA) Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in horticultural services and using mechanical equipment. Ability to maintain and identify faults in gardening tools and machinery. Willingness to work outdoors in all weather conditions. Knowledge of issues relating to parks and open spaces. Knowledge of First Aid Knowledge of Health & Safety about parks and open spaces, and the safe use of Pesticides. Working knowledge of plants, bedding schemes and maintenance. Experience of working in a front-line ground maintenance service Working experience in maintaining green spaces to a high standard Experience of working alone and as a member of a team Experience in the use of appropriate grounds maintenance tools and machinery Able to operate and carry out routine maintenance of horticultural machinery, tools, and equipment in designated parks and green spaces to a high standard of appearance The ability to work outside, on-site To complete tasks within the agreed timescale and standards Well-developed communication skills for dealing with the public, community groups and colleagues. The ability to undertake any training relevant to the delivery of the service Compliance Requirements Three years of references required. DBS Disclosure Required Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 17, 2026
Contractor
Job Description We are seeking highly motivated Gardeners to join our local government client in Hackney, London. Passionate about green spaces and making a visible difference in your community. Dedicated to joining our Housing Grounds Maintenance team. This is a hands-on role where you'll help maintain and enhance the outdoor areas of our estates, ensuring they remain safe, attractive, and environmentally friendly for residents Responsibilities Maintain communal green spaces through grass cutting, shrub pruning, and seasonal planting. Operate and maintain horticultural machinery, including mowers, strimmers, hedge trimmers, and chainsaws. Apply pesticides and herbicides safely, following National Proficiency Test guidance. Support biodiversity by incorporating features like meadows, orchards, and bulb planting. Ensure health and safety compliance, including PPE use and COSHH regulations. Interact courteously with residents and report any hazards or incidents. Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. NVQ Level 2 in horticulture (or willingness to work towards it). A full UK driving licence is desirable. Basic IT knowledge, including Mobile phone and handheld tablet (PDA) Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in horticultural services and using mechanical equipment. Ability to maintain and identify faults in gardening tools and machinery. Willingness to work outdoors in all weather conditions. Knowledge of issues relating to parks and open spaces. Knowledge of First Aid Knowledge of Health & Safety about parks and open spaces, and the safe use of Pesticides. Working knowledge of plants, bedding schemes and maintenance. Experience of working in a front-line ground maintenance service Working experience in maintaining green spaces to a high standard Experience of working alone and as a member of a team Experience in the use of appropriate grounds maintenance tools and machinery Able to operate and carry out routine maintenance of horticultural machinery, tools, and equipment in designated parks and green spaces to a high standard of appearance The ability to work outside, on-site To complete tasks within the agreed timescale and standards Well-developed communication skills for dealing with the public, community groups and colleagues. The ability to undertake any training relevant to the delivery of the service Compliance Requirements Three years of references required. DBS Disclosure Required Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Diamond Blaque HR Solutions
West Bridgford, Nottinghamshire
Description Our local government clients in Nottinghamshire are seeking a Public Realm Operative. We are looking for candidates who meet the following criteria: Educated to at least GCSE Grade (or equivalent) in English Language and Mathematics. Good IT skills and familiarity with using handheld computers. Physically fit, capable of performing manual tasks (lifting, pushing, pulling), and able to walk long distances in all weather conditions. Holder of a valid driving license and able to operate vehicles weighing up to 7.5 tonnes. Ability to safely and effectively use hand and powered tools. Basic mechanical awareness, including the ability to perform vehicle checks. A team player who can also work independently and use their initiative. Good communication skills for interacting with colleagues and the public. Flexible with working hours, including evenings, weekends, and public holidays. Willingness to undertake training and induction and adhere to our Standard Operating Procedures (SOPs) and Risk Assessments (RAs). Ability to use electronic devices to report completed work. Available for induction on March 2nd, 3rd, and 4th. Available to be paired with a buddy for the 6:30 AM to 2 PM shift for several weeks. Willing to transition to the 2 PM to 10 PM shift. Must have a valid driving license. Must provide references for the past three years.
Mar 15, 2026
Contractor
Description Our local government clients in Nottinghamshire are seeking a Public Realm Operative. We are looking for candidates who meet the following criteria: Educated to at least GCSE Grade (or equivalent) in English Language and Mathematics. Good IT skills and familiarity with using handheld computers. Physically fit, capable of performing manual tasks (lifting, pushing, pulling), and able to walk long distances in all weather conditions. Holder of a valid driving license and able to operate vehicles weighing up to 7.5 tonnes. Ability to safely and effectively use hand and powered tools. Basic mechanical awareness, including the ability to perform vehicle checks. A team player who can also work independently and use their initiative. Good communication skills for interacting with colleagues and the public. Flexible with working hours, including evenings, weekends, and public holidays. Willingness to undertake training and induction and adhere to our Standard Operating Procedures (SOPs) and Risk Assessments (RAs). Ability to use electronic devices to report completed work. Available for induction on March 2nd, 3rd, and 4th. Available to be paired with a buddy for the 6:30 AM to 2 PM shift for several weeks. Willing to transition to the 2 PM to 10 PM shift. Must have a valid driving license. Must provide references for the past three years.
Description Our local government clients in Addlestone, Surrey, are seeking a Housing Allocations Administrative Officer to play a key role in supporting the implementation of a new IT system within the Allocations Team. The primary focus of this temporary role is to ensure that existing records, documents, and applicant information are accurately downloaded, saved, organised, and migrated in preparation for the new system. Alongside this, the postholder will provide general administrative support to maintain smooth day-to-day operations during the transition period. 2 days remote, 3 days in the office. Responsibilities Document Handling & Data Preparation (Primary Focus) Download, save, and catalogue large volumes of documents from multiple sources (shared inboxes, portals, legacy systems). Create, organise, and maintain structured digital folders to support the migration to the new IT system. Ensure all applicant records are complete, up to date, and stored in the correct format for transfer. Identify missing or inconsistent information and flag this to Allocations Officers for follow-up. Support the cleansing of existing data to ensure accuracy, consistency, and compliance with data protection requirements. Assist with mapping existing records to new system fields or categories (training provided). Work closely with the project team to ensure documents are ready for upload or migration according to agreed timelines. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong administrative background with proven experience managing large volumes of documents and digital files. Experience working in housing, local authority, or a customer-focused environment. Familiarity with housing allocations processes or case management systems. High level of accuracy and attention to detail, particularly when saving, organising, and checking records. Confident using IT systems, including document management tools, shared drives, and Microsoft Office applications. Ability to follow structured processes and work methodically, especially during data cleansing and preparation tasks. Experience working with confidential or sensitive information and an Understanding of data protection requirements. Strong organisational skills with the ability to prioritise workload during a period of system change. Experience supporting system changes, data migration, or digital transformation projects. Reliable, proactive, and able to work independently with minimal supervision. Calm and adaptable, particularly when working to deadlines or during periods of transition. Strong communicator, able to request missing information and liaise professionally with colleagues and applicants. Committed to maintaining accuracy, confidentiality, and high standards of record keeping. Any other tasks required within Housing Solutions to assist in the delivery of service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 13, 2026
Contractor
Description Our local government clients in Addlestone, Surrey, are seeking a Housing Allocations Administrative Officer to play a key role in supporting the implementation of a new IT system within the Allocations Team. The primary focus of this temporary role is to ensure that existing records, documents, and applicant information are accurately downloaded, saved, organised, and migrated in preparation for the new system. Alongside this, the postholder will provide general administrative support to maintain smooth day-to-day operations during the transition period. 2 days remote, 3 days in the office. Responsibilities Document Handling & Data Preparation (Primary Focus) Download, save, and catalogue large volumes of documents from multiple sources (shared inboxes, portals, legacy systems). Create, organise, and maintain structured digital folders to support the migration to the new IT system. Ensure all applicant records are complete, up to date, and stored in the correct format for transfer. Identify missing or inconsistent information and flag this to Allocations Officers for follow-up. Support the cleansing of existing data to ensure accuracy, consistency, and compliance with data protection requirements. Assist with mapping existing records to new system fields or categories (training provided). Work closely with the project team to ensure documents are ready for upload or migration according to agreed timelines. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong administrative background with proven experience managing large volumes of documents and digital files. Experience working in housing, local authority, or a customer-focused environment. Familiarity with housing allocations processes or case management systems. High level of accuracy and attention to detail, particularly when saving, organising, and checking records. Confident using IT systems, including document management tools, shared drives, and Microsoft Office applications. Ability to follow structured processes and work methodically, especially during data cleansing and preparation tasks. Experience working with confidential or sensitive information and an Understanding of data protection requirements. Strong organisational skills with the ability to prioritise workload during a period of system change. Experience supporting system changes, data migration, or digital transformation projects. Reliable, proactive, and able to work independently with minimal supervision. Calm and adaptable, particularly when working to deadlines or during periods of transition. Strong communicator, able to request missing information and liaise professionally with colleagues and applicants. Committed to maintaining accuracy, confidentiality, and high standards of record keeping. Any other tasks required within Housing Solutions to assist in the delivery of service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new cases and ongoing cases. Allocating cases. Deals with customer queries and supports customers with accessibility requirements as appropriate. Highlights any high-risk or safeguarding concerns identified during contact. Attends regular contact tracing meetings. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level Customer Service qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in a fast-paced environment with unpredictable demand Ability to listen sensitively and give appropriate advice, referring customers to other services as necessary Excellent and proven customer service skills with the ability to build and manage effective relationships with a range of businesses, partner organisations and key stakeholders. Experience working with members of the public in a customer service environment Experience in managing one's own workload Experience with telephone systems, TEAMS, Outlook and the Internet Demonstrated strong interpersonal skills ability to communicate clearly and sensitively Must be able to show empathy, patience and encouragement Demonstrated ability to work quickly, under pressure and flexibly providing support across different roles where necessary Strong attention to detail and communication skills Ability to understand technical information Must be able to thrive in a fast-paced environment, working remotely or office-based Commitment to high levels of customer service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 13, 2026
Contractor
Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new cases and ongoing cases. Allocating cases. Deals with customer queries and supports customers with accessibility requirements as appropriate. Highlights any high-risk or safeguarding concerns identified during contact. Attends regular contact tracing meetings. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level Customer Service qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in a fast-paced environment with unpredictable demand Ability to listen sensitively and give appropriate advice, referring customers to other services as necessary Excellent and proven customer service skills with the ability to build and manage effective relationships with a range of businesses, partner organisations and key stakeholders. Experience working with members of the public in a customer service environment Experience in managing one's own workload Experience with telephone systems, TEAMS, Outlook and the Internet Demonstrated strong interpersonal skills ability to communicate clearly and sensitively Must be able to show empathy, patience and encouragement Demonstrated ability to work quickly, under pressure and flexibly providing support across different roles where necessary Strong attention to detail and communication skills Ability to understand technical information Must be able to thrive in a fast-paced environment, working remotely or office-based Commitment to high levels of customer service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Description Our local government clients in Haringey, Greater London, are seeking a Customer Service Officer to provide excellent customer service to residents, resolving queries efficiently and professionally. Work as part of a supportive team in a dynamic, high-volume contact centre environment. Shifts vary between 8 am 4 pm, 9 am 5 pm, or 10 am 6 pm, depending on daily demand and staff availability. Adapt quickly to changing priorities and maintain a positive attitude under pressure. Responsibilities To provide a front-line service to residents via several contact channels, including in-person (face-to-face), telephony, digital, email, social media and other methods provided by the service. To effectively and efficiently handle a wide range of services to a high level of proficiency, with minimal supervision. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong communication and problem-solving skills. Flexibility to work different shift patterns as required. Proven experience of working to targets, timescales and standards Strong experience in organising multiple tasks and workload Experience of dealing with customer queries either face-to-face, by telephone or electronically. Ability to remain calm and professional during difficult situations and de-escalate matters, whilst resolving the problem. Able to deal assertively and effectively with irate and demanding customers Proven track record of taking customer enquiries in a pressurised public service environment Ability to use a wide range of software packages, including Google packages, Word, Excel, PowerPoint, databases and similar business systems. A genuine desire to help others and deliver outstanding service. Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 13, 2026
Contractor
Description Our local government clients in Haringey, Greater London, are seeking a Customer Service Officer to provide excellent customer service to residents, resolving queries efficiently and professionally. Work as part of a supportive team in a dynamic, high-volume contact centre environment. Shifts vary between 8 am 4 pm, 9 am 5 pm, or 10 am 6 pm, depending on daily demand and staff availability. Adapt quickly to changing priorities and maintain a positive attitude under pressure. Responsibilities To provide a front-line service to residents via several contact channels, including in-person (face-to-face), telephony, digital, email, social media and other methods provided by the service. To effectively and efficiently handle a wide range of services to a high level of proficiency, with minimal supervision. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong communication and problem-solving skills. Flexibility to work different shift patterns as required. Proven experience of working to targets, timescales and standards Strong experience in organising multiple tasks and workload Experience of dealing with customer queries either face-to-face, by telephone or electronically. Ability to remain calm and professional during difficult situations and de-escalate matters, whilst resolving the problem. Able to deal assertively and effectively with irate and demanding customers Proven track record of taking customer enquiries in a pressurised public service environment Ability to use a wide range of software packages, including Google packages, Word, Excel, PowerPoint, databases and similar business systems. A genuine desire to help others and deliver outstanding service. Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Diamond Blaque HR Solutions
City Of Westminster, London
Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage all customer information confidentially and in line with data protection requirements Ensure all correspondence is correctly allocated to the relevant Local Authority and operational team for investigation and response Log and process Member Enquiries to ensure responses are provided within the required five-day timeframe Maintain the Freedom of Information (FOI) log for the Adult Social Care Department, ensuring requests are tracked, information is collated, and deadlines are met. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Level 4 qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong written and verbal communication skills Excellent customer service and interpersonal skills Proficient user of Microsoft Office (Excel, Word, Outlook, Teams) Proven ability to maintain accurate information systems for logging and retrieving records Able to handle sensitive and confidential information securely and professionally Strong attention to detail and commitment to delivering high-quality work Able to build effective working relationships at all levels and demonstrate confidence when influencing stakeholders Outcomes-focused and solution-oriented approach Experience using Netcall, Mosaic or iCasework Understanding of Adult Social Care Awareness of statutory complaints legislation Demonstrates excellent customer care skills Works with accuracy, diligence and a high level of attention to detail Can engage confidently and build trust with colleagues and service users Is proactive, adaptable and committed to improving the customer experience Can manage competing priorities while maintaining high standards Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 12, 2026
Contractor
Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage all customer information confidentially and in line with data protection requirements Ensure all correspondence is correctly allocated to the relevant Local Authority and operational team for investigation and response Log and process Member Enquiries to ensure responses are provided within the required five-day timeframe Maintain the Freedom of Information (FOI) log for the Adult Social Care Department, ensuring requests are tracked, information is collated, and deadlines are met. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Level 4 qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong written and verbal communication skills Excellent customer service and interpersonal skills Proficient user of Microsoft Office (Excel, Word, Outlook, Teams) Proven ability to maintain accurate information systems for logging and retrieving records Able to handle sensitive and confidential information securely and professionally Strong attention to detail and commitment to delivering high-quality work Able to build effective working relationships at all levels and demonstrate confidence when influencing stakeholders Outcomes-focused and solution-oriented approach Experience using Netcall, Mosaic or iCasework Understanding of Adult Social Care Awareness of statutory complaints legislation Demonstrates excellent customer care skills Works with accuracy, diligence and a high level of attention to detail Can engage confidently and build trust with colleagues and service users Is proactive, adaptable and committed to improving the customer experience Can manage competing priorities while maintaining high standards Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Description Our local government clients in Haringey, Greater London, are seeking a Civil Enforcement Officer to ensure the effective enforcement of parking regulations within the borough's Special Parking Areas and Controlled Parking Zones. To be an ambassador for promoting good relations with all members of the public and to ensure that the borough is represented professionally and positively. Responsibilities To enforce parking and footway restrictions as required. To patrol a specified beat/area, the required number of times per shift, as instructed by the parking team leader. To operate a handheld computer to issue Penalty Charge Notices (PCN) to all vehicles contravening parking regulations. To advise and assist members of the public in relation to the Parking Enforcement policy and primary objectives, ensuring excellent standards of customer care. To authorise vehicles for removal in accordance with the removal criteria. To report faulty or missing street furniture, defects to parking lines and signs, and abandoned vehicles. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. The City & Guilds 1950 Parking Enforcement or NVQ level 2 in controlling parking areas (desirable). A full driving license (desirable). Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: 12 months' experience of working face-to-face with the public (essential). 12 months' experience working as a Civil Enforcement Officer (essential). Communicating clearly and tactfully when dealing with the public (essential). Dealing with customers who may be upset, angry or aggressive (essential). The ability to write clearly and legibly when making manual records (essential). Be able to use handheld computers to input, check and update information (essential). Basic numeracy (essential). Be physically fit and able to patrol on foot in all weather conditions, and to work weekends and evenings (essential) Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 12, 2026
Contractor
Description Our local government clients in Haringey, Greater London, are seeking a Civil Enforcement Officer to ensure the effective enforcement of parking regulations within the borough's Special Parking Areas and Controlled Parking Zones. To be an ambassador for promoting good relations with all members of the public and to ensure that the borough is represented professionally and positively. Responsibilities To enforce parking and footway restrictions as required. To patrol a specified beat/area, the required number of times per shift, as instructed by the parking team leader. To operate a handheld computer to issue Penalty Charge Notices (PCN) to all vehicles contravening parking regulations. To advise and assist members of the public in relation to the Parking Enforcement policy and primary objectives, ensuring excellent standards of customer care. To authorise vehicles for removal in accordance with the removal criteria. To report faulty or missing street furniture, defects to parking lines and signs, and abandoned vehicles. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. The City & Guilds 1950 Parking Enforcement or NVQ level 2 in controlling parking areas (desirable). A full driving license (desirable). Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: 12 months' experience of working face-to-face with the public (essential). 12 months' experience working as a Civil Enforcement Officer (essential). Communicating clearly and tactfully when dealing with the public (essential). Dealing with customers who may be upset, angry or aggressive (essential). The ability to write clearly and legibly when making manual records (essential). Be able to use handheld computers to input, check and update information (essential). Basic numeracy (essential). Be physically fit and able to patrol on foot in all weather conditions, and to work weekends and evenings (essential) Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Oct 02, 2025
Contractor
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
