Description Our local government clients are recruiting a Strategic Procurement Officer. As a Strategic Procurement Officer, you will play a central role in providing specialist procurement advice, guidance, and governance support. Your role is crucial in ensuring that governance, compliance, and best practices are upheld within both the procurement community and the broader stakeholders. You will work to provide the services and projects that align with the aims and objectives as outlined in the Plan. Your Key Responsibilities will include: Support the Category Lead in providing advice and guidance on the procurement regulatory matters and corporate governance relating to procurement processes to ensure the national and local procurement regulations and police are followed. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. A relevant professional qualification, such as CIPS, or extensive experience in a public sector procurement context, is highly desirable. Advanced user Microsoft Office, Word, Excel, Outlook, Social Media: Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. To thrive in this role, you will need: Demonstrable commercial acumen, preferably in a service delivery environment. Able to show the ability to support the delivery of organisational goals with awareness and understanding of these goals, the relevant governance framework, the relevant market(s), financial constraints, etc. Ability to outline a business case to support procurement/category plans and/or service area projects based on appropriate research, both suppliers and colleagues. This should be demonstrable through previous experience. Proven procurement experience and sound technical expertise within the public sector, including an in-depth knowledge of the regulatory framework. Experience contributing to the development and delivery of procurement strategies and policies in a large, diverse organisation. A well-developed ability to exercise judgement and discretion. Excellent stakeholder management skills and the ability to build fruitful working relationships with diverse groups. Strong IT skills, including Microsoft Office/Google Suite, with advanced knowledge of Microsoft Excel and Google Sheets. Ability to adopt suitable communication and interpersonal styles that develop and sustain relationships with key (internal & external) stakeholders, including those at a senior level. Proven ability to apply critical thinking and analysis to solve problems and make recommendations, providing solutions that support service and both suppliers and colleagues. Awareness and understanding of risk management tools and techniques, and the ability to apply this to generate appropriate management options for service areas in relation to procurement and contract management. Essential Compliance Requirements Three Years of Reference A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Oct 16, 2025
Contractor
Description Our local government clients are recruiting a Strategic Procurement Officer. As a Strategic Procurement Officer, you will play a central role in providing specialist procurement advice, guidance, and governance support. Your role is crucial in ensuring that governance, compliance, and best practices are upheld within both the procurement community and the broader stakeholders. You will work to provide the services and projects that align with the aims and objectives as outlined in the Plan. Your Key Responsibilities will include: Support the Category Lead in providing advice and guidance on the procurement regulatory matters and corporate governance relating to procurement processes to ensure the national and local procurement regulations and police are followed. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. A relevant professional qualification, such as CIPS, or extensive experience in a public sector procurement context, is highly desirable. Advanced user Microsoft Office, Word, Excel, Outlook, Social Media: Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. To thrive in this role, you will need: Demonstrable commercial acumen, preferably in a service delivery environment. Able to show the ability to support the delivery of organisational goals with awareness and understanding of these goals, the relevant governance framework, the relevant market(s), financial constraints, etc. Ability to outline a business case to support procurement/category plans and/or service area projects based on appropriate research, both suppliers and colleagues. This should be demonstrable through previous experience. Proven procurement experience and sound technical expertise within the public sector, including an in-depth knowledge of the regulatory framework. Experience contributing to the development and delivery of procurement strategies and policies in a large, diverse organisation. A well-developed ability to exercise judgement and discretion. Excellent stakeholder management skills and the ability to build fruitful working relationships with diverse groups. Strong IT skills, including Microsoft Office/Google Suite, with advanced knowledge of Microsoft Excel and Google Sheets. Ability to adopt suitable communication and interpersonal styles that develop and sustain relationships with key (internal & external) stakeholders, including those at a senior level. Proven ability to apply critical thinking and analysis to solve problems and make recommendations, providing solutions that support service and both suppliers and colleagues. Awareness and understanding of risk management tools and techniques, and the ability to apply this to generate appropriate management options for service areas in relation to procurement and contract management. Essential Compliance Requirements Three Years of Reference A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients in East London require a Major Projects Planner to start immediately and join the high-performing Development Management team. A senior role for a planner who thrives on complexity and challenge. You will take the lead on a caseload of the most strategically significant planning applications, from the pre-application stage through to appeal. Your work will involve negotiating with developers to deliver high-quality, innovative schemes and secure vital community benefits for the residents. Your key responsibilities will include: Project Leadership: Taking lead responsibility for a full range of complex and strategically important Development Management projects, including major applications and appeals at Public Inquiries. Negotiation & Stakeholder Management: Working collaboratively with developers and stakeholders to resolve potential conflicts and negotiating to secure significant financial and other community benefits through S.106 legal agreements. Expert Advice & Communication: Acting as the senior expert spokesperson on Development Management issues, preparing and presenting high-level, complex reports, and representing committees and other public forums. Team Contribution: Mentoring more junior staff, contributing to the team's performance management, and helping to develop a positive and customer-friendly planning service. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Post-Graduate qualification in Town Planning and have membership of, or be eligible for, the Royal Town Planning Institute (RTPI). Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. A minimum of 5 years' knowledge of the legislative, policy, and procedural frameworks within which the planning service operates. Extensive post-qualification experience in Development Management. Proven experience negotiating on complex applications to secure community benefits. Experience mentoring staff. A thorough knowledge of planning law and procedures as they relate to complex applications (including those with Environmental Impact Assessments) and appeals. The ability to produce and present clear, concise, and practical reports, both written and oral. Excellent skills in negotiation, persuasion, and influence. The ability to manage an extensive and demanding workload to meet performance targets with minimal supervision. A working knowledge of relevant IT systems, such as Word, planning databases, and GIS. Why Work in this team? Join a forward-thinking team committed to delivering excellent services that offer: A competitive salary and a generous Local Government Pension Scheme. A commitment to your continuous professional development. Flexible working arrangements to support a healthy work-life balance. The opportunity to work on a diverse and exciting range of significant developments. Essential Compliance Requirements 3 years' reference, including current employment A pre-engagement screening is mandatory for this role. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Oct 15, 2025
Contractor
Description Our local government clients in East London require a Major Projects Planner to start immediately and join the high-performing Development Management team. A senior role for a planner who thrives on complexity and challenge. You will take the lead on a caseload of the most strategically significant planning applications, from the pre-application stage through to appeal. Your work will involve negotiating with developers to deliver high-quality, innovative schemes and secure vital community benefits for the residents. Your key responsibilities will include: Project Leadership: Taking lead responsibility for a full range of complex and strategically important Development Management projects, including major applications and appeals at Public Inquiries. Negotiation & Stakeholder Management: Working collaboratively with developers and stakeholders to resolve potential conflicts and negotiating to secure significant financial and other community benefits through S.106 legal agreements. Expert Advice & Communication: Acting as the senior expert spokesperson on Development Management issues, preparing and presenting high-level, complex reports, and representing committees and other public forums. Team Contribution: Mentoring more junior staff, contributing to the team's performance management, and helping to develop a positive and customer-friendly planning service. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Post-Graduate qualification in Town Planning and have membership of, or be eligible for, the Royal Town Planning Institute (RTPI). Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. A minimum of 5 years' knowledge of the legislative, policy, and procedural frameworks within which the planning service operates. Extensive post-qualification experience in Development Management. Proven experience negotiating on complex applications to secure community benefits. Experience mentoring staff. A thorough knowledge of planning law and procedures as they relate to complex applications (including those with Environmental Impact Assessments) and appeals. The ability to produce and present clear, concise, and practical reports, both written and oral. Excellent skills in negotiation, persuasion, and influence. The ability to manage an extensive and demanding workload to meet performance targets with minimal supervision. A working knowledge of relevant IT systems, such as Word, planning databases, and GIS. Why Work in this team? Join a forward-thinking team committed to delivering excellent services that offer: A competitive salary and a generous Local Government Pension Scheme. A commitment to your continuous professional development. Flexible working arrangements to support a healthy work-life balance. The opportunity to work on a diverse and exciting range of significant developments. Essential Compliance Requirements 3 years' reference, including current employment A pre-engagement screening is mandatory for this role. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients in North London are looking to hire a Head of Customer Experience. To provide strategic and operational leadership for the "front door", a busy operational multi-channel multi-site service across phone, face to face, social media and any other channels required, and its continuous improvement and transformation towards a more preventative, holistic, right-first-time service, through forging strong collaborative relationships with heads of service across the organisation to design customer journeys and manage demand. Your Key Responsibilities will include: Lead the design and change management to a new operating model and brand for Customer Services. Design and lead contact centre services that deliver a more preventive, holistic, and right-first-time service, empowering residents and enabling maximum customer independence and self-service. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Recognised formal practitioner qualifications in project and programme management or similar by experience (e.g. MSP, APM, Agile PM, DSDM, PRINCE2, certified change management or equivalent). Advanced Microsoft Office, Word, Excel, Outlook, PowerPoint, Social Media, and CRM. To be successful, you will need: Essential Experience & Knowledge: Ability to develop a compelling vision for the service and its impact on residents and set out the key workstreams and capabilities required to achieve it. Strongly resident-centred and equality-focused. Expert in multiple project and programme management approaches / methodologies, including Waterfall, Agile and Theory of Change. Experience of running a large, busy, and demanding operational customer-facing service, without losing sight of or grip on the strategic improvement journey. Ability to manage a high volume of competing demands, able to prioritise the urgent and essential, and not be distracted by the urgent but unimportant, and the non-urgent. Strong people management credentials, evidencing the ability to build capability, motivate, support, improve performance, and tackle underperformance. Ambitious for team and service, and transparent and accountable about own, team and service performance. Able to deliver at pace. Experience in designing and leading complex organisational change using project management basics. Strong data and analytical skills, able to turn data into insight, and insight into action plans. A track record of staying within budget and finding and delivering savings. A clear and influential communicator in person and in writing. A collaborative working style, able to win over difficult stakeholders. Knowledge of how digital automation and innovation can transform service delivery. A track record of seeking out and applying best practices from elsewhere. Essential Compliance Requirements 3 Years' References. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Oct 15, 2025
Contractor
Description Our local government clients in North London are looking to hire a Head of Customer Experience. To provide strategic and operational leadership for the "front door", a busy operational multi-channel multi-site service across phone, face to face, social media and any other channels required, and its continuous improvement and transformation towards a more preventative, holistic, right-first-time service, through forging strong collaborative relationships with heads of service across the organisation to design customer journeys and manage demand. Your Key Responsibilities will include: Lead the design and change management to a new operating model and brand for Customer Services. Design and lead contact centre services that deliver a more preventive, holistic, and right-first-time service, empowering residents and enabling maximum customer independence and self-service. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Recognised formal practitioner qualifications in project and programme management or similar by experience (e.g. MSP, APM, Agile PM, DSDM, PRINCE2, certified change management or equivalent). Advanced Microsoft Office, Word, Excel, Outlook, PowerPoint, Social Media, and CRM. To be successful, you will need: Essential Experience & Knowledge: Ability to develop a compelling vision for the service and its impact on residents and set out the key workstreams and capabilities required to achieve it. Strongly resident-centred and equality-focused. Expert in multiple project and programme management approaches / methodologies, including Waterfall, Agile and Theory of Change. Experience of running a large, busy, and demanding operational customer-facing service, without losing sight of or grip on the strategic improvement journey. Ability to manage a high volume of competing demands, able to prioritise the urgent and essential, and not be distracted by the urgent but unimportant, and the non-urgent. Strong people management credentials, evidencing the ability to build capability, motivate, support, improve performance, and tackle underperformance. Ambitious for team and service, and transparent and accountable about own, team and service performance. Able to deliver at pace. Experience in designing and leading complex organisational change using project management basics. Strong data and analytical skills, able to turn data into insight, and insight into action plans. A track record of staying within budget and finding and delivering savings. A clear and influential communicator in person and in writing. A collaborative working style, able to win over difficult stakeholders. Knowledge of how digital automation and innovation can transform service delivery. A track record of seeking out and applying best practices from elsewhere. Essential Compliance Requirements 3 Years' References. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients in East London require an Early Years Entitlement Funding, Payments and Monitoring Officer. We are looking for someone to handle the financial payments for free childcare entitlement schemes for two-, three-, and four-year-olds, as well as the Early Years Pupil Premium (EYPP), Disability Access Fund (DAF), and Inclusion funding. Your Key Responsibilities will include: Produce a range of financial and performance information relating to monitoring early education and childcare targets, including those required for internal and external evaluation. Communicate with and provide support around early entitlement funding to early years providers across the sector, including schools, Private Voluntary and Independent providers and Childminders. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Educated to degree level or equivalent demonstrable experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. 3 years' experience in a performance management/ information analysis setting or financial management Experience of performance management within a large organisation, including target setting, performance indicator monitoring and service improvement. Using spreadsheets and databases to manipulate data and produce user-friendly management information. Experience in interpreting central Government policy for a local context. Collating and digesting complex data from a variety of sources to produce timely, accurate management reports. Experience of working with schools and the community of voluntary sector providers. Knowledge of free entitlement for 2,3- & 4-year-olds. A working knowledge of carrying out audits. Wide range of well-developed ICT skills, particularly in the use of databases and spreadsheets. Knowledge of performance management issues within a large organisation. Project management skills the ability to coordinate projects, including significant data/intelligence returns to the central Government. Good working knowledge of databases and accounting systems. Essential Compliance Requirements 3 Years References essential Enhanced DBS check Summary - Essential A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Oct 14, 2025
Contractor
Description Our local government clients in East London require an Early Years Entitlement Funding, Payments and Monitoring Officer. We are looking for someone to handle the financial payments for free childcare entitlement schemes for two-, three-, and four-year-olds, as well as the Early Years Pupil Premium (EYPP), Disability Access Fund (DAF), and Inclusion funding. Your Key Responsibilities will include: Produce a range of financial and performance information relating to monitoring early education and childcare targets, including those required for internal and external evaluation. Communicate with and provide support around early entitlement funding to early years providers across the sector, including schools, Private Voluntary and Independent providers and Childminders. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Educated to degree level or equivalent demonstrable experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. 3 years' experience in a performance management/ information analysis setting or financial management Experience of performance management within a large organisation, including target setting, performance indicator monitoring and service improvement. Using spreadsheets and databases to manipulate data and produce user-friendly management information. Experience in interpreting central Government policy for a local context. Collating and digesting complex data from a variety of sources to produce timely, accurate management reports. Experience of working with schools and the community of voluntary sector providers. Knowledge of free entitlement for 2,3- & 4-year-olds. A working knowledge of carrying out audits. Wide range of well-developed ICT skills, particularly in the use of databases and spreadsheets. Knowledge of performance management issues within a large organisation. Project management skills the ability to coordinate projects, including significant data/intelligence returns to the central Government. Good working knowledge of databases and accounting systems. Essential Compliance Requirements 3 Years References essential Enhanced DBS check Summary - Essential A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting a Senior Planning Officer to join a busy and high-performing Development Management team. This is a unique opportunity to work on a diverse range of complex and major planning applications, helping to shape a borough renowned for its innovation, culture, and growth. In this key role, you will not only manage a challenging caseload but also serve as a mentor to junior colleagues and an expert voice. If you are passionate about achieving high-quality, sustainable development in a vibrant inner-city context, we want to hear from you. Y our Key Responsibilities will include: As a Senior Planner, you will be a leader within the team, driving forward positive planning outcomes that benefit our community. Taking a lead role in managing a full range of Development Management casework, from pre-application advice through to major applications and appeals. Acting as the lead officer for the Planning Appeal function, with a special focus on representing the Council at Public Inquiries. Leading negotiations with developers on complex applications to secure financial and other community benefits through Section 106 legal agreements. Preparing and presenting high-level, complex reports to committees and other public forums. Providing mentorship, guidance, and support to junior members of the planning team to aid their professional development. Deputising for the Area Team Leader as required, contributing to the team's performance management and strategic direction. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Post-graduate qualification in Town Planning and current (or eligible) membership of the Royal Town Planning Institute (RTPI). Advanced user Microsoft Office, Word, Excel, Outlook, Social Media, GIS. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. We are seeking a proactive and highly skilled planner with a deep understanding of the challenges and opportunities associated with urban development. To thrive in this role, you will need: Significant experience working at a senior level within a Development Management team, preferably in an urban environment. A proven track record of successfully managing major, complex planning applications and leading on appeals. Demonstrable experience in negotiating S106 agreements to secure community benefits. The ability to mentor and motivate colleagues, along with excellent communication skills to effectively engage with developers, residents, and councillors. Extensive knowledge of current planning legislation, policies, and best practices. Experience in the building industry codes of practice, measured terms and building contract forms. Ability to administer contracts and supervise work in progress. Highly IT literate skilled in all Microsoft packages. To make good and proper use of the IT systems, entering and retrieving information accurately and appropriately, ensuring that databases and other casework records are correct and up to date. Oversee the expenditure budget to ensure efficient allocation and adherence to contractual standards. Coordinate repairs and maintenance activities to ensure timely completion and adherence to quality standards. Essential Compliance Requirements Three Years of Reference A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Oct 14, 2025
Contractor
Description Our local government clients are recruiting a Senior Planning Officer to join a busy and high-performing Development Management team. This is a unique opportunity to work on a diverse range of complex and major planning applications, helping to shape a borough renowned for its innovation, culture, and growth. In this key role, you will not only manage a challenging caseload but also serve as a mentor to junior colleagues and an expert voice. If you are passionate about achieving high-quality, sustainable development in a vibrant inner-city context, we want to hear from you. Y our Key Responsibilities will include: As a Senior Planner, you will be a leader within the team, driving forward positive planning outcomes that benefit our community. Taking a lead role in managing a full range of Development Management casework, from pre-application advice through to major applications and appeals. Acting as the lead officer for the Planning Appeal function, with a special focus on representing the Council at Public Inquiries. Leading negotiations with developers on complex applications to secure financial and other community benefits through Section 106 legal agreements. Preparing and presenting high-level, complex reports to committees and other public forums. Providing mentorship, guidance, and support to junior members of the planning team to aid their professional development. Deputising for the Area Team Leader as required, contributing to the team's performance management and strategic direction. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Post-graduate qualification in Town Planning and current (or eligible) membership of the Royal Town Planning Institute (RTPI). Advanced user Microsoft Office, Word, Excel, Outlook, Social Media, GIS. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. We are seeking a proactive and highly skilled planner with a deep understanding of the challenges and opportunities associated with urban development. To thrive in this role, you will need: Significant experience working at a senior level within a Development Management team, preferably in an urban environment. A proven track record of successfully managing major, complex planning applications and leading on appeals. Demonstrable experience in negotiating S106 agreements to secure community benefits. The ability to mentor and motivate colleagues, along with excellent communication skills to effectively engage with developers, residents, and councillors. Extensive knowledge of current planning legislation, policies, and best practices. Experience in the building industry codes of practice, measured terms and building contract forms. Ability to administer contracts and supervise work in progress. Highly IT literate skilled in all Microsoft packages. To make good and proper use of the IT systems, entering and retrieving information accurately and appropriately, ensuring that databases and other casework records are correct and up to date. Oversee the expenditure budget to ensure efficient allocation and adherence to contractual standards. Coordinate repairs and maintenance activities to ensure timely completion and adherence to quality standards. Essential Compliance Requirements Three Years of Reference A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients in Plymouth, Devon, are recruiting a Team Leader (Business Support). To provide people and task management support to all staff. The role has overall responsibility for the day-to-day leadership and consistent management of staff to support, develop, form strong teams that deliver a service satisfying customers, is performance-oriented, and provides value for money through a motivated and high-performing team. Your Key Responsibilities will include: This role is generic across the entire Business Support area, allowing flexibility in future service delivery and ensuring a point of escalation is always available. Responsible for all aspects of employee management, all health and safety legislation, response resolution, impact and learnings from complaints, all appraisals carried out, and attendance managed in line with policy. Complaints. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. High level of education or equivalent demonstrable experience. Management or supervisory qualification Advanced user Microsoft Office, Word, Excel, Outlook, social media: Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. To thrive in this role, you will need: Achieving organisational performance standards. Effectively managing, leading, developing and mentoring people. Effectively managing high-quality services for the public. Managing and improving elements of poor performance. Collating and presenting information for management purposes. Using Microsoft Office products and web-based software packages to produce correspondence and reports. Giving professional information and advice using telephone, written, and personal interview techniques. Working in a customer or service user environment, handling enquiries by telephone and in-person delivery of high-quality services. Effectively coaching and mentoring colleagues. Excellent communication skills are required to seek information from customers, educate and persuade them to achieve the best outcome, tactfully provide advice and guidance when dealing with their enquiries and complaints. Customer care skills are required to deliver an excellent service to customers, including those who are vulnerable. Judgement and creative skills are required to solve varied problems, assess customer claims and signpost to other key services and departments. Numeracy skills required to calculate outcomes accurately, complicated, variable numerical information. Literacy skills required, including spelling, grammar and punctuation for dealing with letters and documents. Time management skills to organise and prioritise work appropriately, manage conflicting demands, be punctual, and meet deadlines and targets. Team working skills and the ability to work together with colleagues and partners to deliver an excellent, cohesive, joined-up service to customers. Share knowledge and guide colleagues and other staff members. Accuracy with a high level of attention to detail. Coaching skills to motivate and develop staff. Ability to accurately analyse information and data, be decisive, have good judgement and make accurate, criterion-based decisions -weighing up evidence against legislation boundaries and guidance. Ability to be organised and prioritise according to need. Ability to move between teams and adapt to a changing environment. Essential Compliance Requirements 3 Years' References. Enhanced DBS on the update service A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Oct 08, 2025
Contractor
Description Our local government clients in Plymouth, Devon, are recruiting a Team Leader (Business Support). To provide people and task management support to all staff. The role has overall responsibility for the day-to-day leadership and consistent management of staff to support, develop, form strong teams that deliver a service satisfying customers, is performance-oriented, and provides value for money through a motivated and high-performing team. Your Key Responsibilities will include: This role is generic across the entire Business Support area, allowing flexibility in future service delivery and ensuring a point of escalation is always available. Responsible for all aspects of employee management, all health and safety legislation, response resolution, impact and learnings from complaints, all appraisals carried out, and attendance managed in line with policy. Complaints. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. High level of education or equivalent demonstrable experience. Management or supervisory qualification Advanced user Microsoft Office, Word, Excel, Outlook, social media: Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. To thrive in this role, you will need: Achieving organisational performance standards. Effectively managing, leading, developing and mentoring people. Effectively managing high-quality services for the public. Managing and improving elements of poor performance. Collating and presenting information for management purposes. Using Microsoft Office products and web-based software packages to produce correspondence and reports. Giving professional information and advice using telephone, written, and personal interview techniques. Working in a customer or service user environment, handling enquiries by telephone and in-person delivery of high-quality services. Effectively coaching and mentoring colleagues. Excellent communication skills are required to seek information from customers, educate and persuade them to achieve the best outcome, tactfully provide advice and guidance when dealing with their enquiries and complaints. Customer care skills are required to deliver an excellent service to customers, including those who are vulnerable. Judgement and creative skills are required to solve varied problems, assess customer claims and signpost to other key services and departments. Numeracy skills required to calculate outcomes accurately, complicated, variable numerical information. Literacy skills required, including spelling, grammar and punctuation for dealing with letters and documents. Time management skills to organise and prioritise work appropriately, manage conflicting demands, be punctual, and meet deadlines and targets. Team working skills and the ability to work together with colleagues and partners to deliver an excellent, cohesive, joined-up service to customers. Share knowledge and guide colleagues and other staff members. Accuracy with a high level of attention to detail. Coaching skills to motivate and develop staff. Ability to accurately analyse information and data, be decisive, have good judgement and make accurate, criterion-based decisions -weighing up evidence against legislation boundaries and guidance. Ability to be organised and prioritise according to need. Ability to move between teams and adapt to a changing environment. Essential Compliance Requirements 3 Years' References. Enhanced DBS on the update service A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Oct 02, 2025
Contractor
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
