Diamond Blaque HR Solutions

Description Our local government clients in Westminster, London, are recruiting a Contact Centre Advisor. To proactive and empathetic Contact Centre Advisor to join our dedicated team. This is a vital frontline role supporting residents, particularly those experiencing homelessness, through high-quality customer service and case management. Responsibility Handle customer queries via telephone and email with professionalism and empathy. Accurately record and manage cases using internal systems and spreadsheets. Proactively drive queries and workstreams forward, often through to resolution. Communicate clearly and effectively, ensuring every interaction is led with Understanding and care. Collaborate with internal teams and external partners to ensure seamless service delivery. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Proven skills in working within a customer service environment Proven skills in problem-solving Proven skills of good communication (both written and verbal) Advanced Microsoft Office (Word, Excel, Outlook), social media and accounting software. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. We're looking for someone who thrives in a fast-paced environment and is passionate about making a difference in people's lives. The ideal candidate will have: Mandatory experience in a contact centre or equivalent customer service role. Desirable experience working within or alongside homelessness services. Strong written and numerical skills. Proven ability to manage cases and maintain accurate records. Excellent telephone communication skills. A proactive and driven approach to customer service. Essential Experience Demonstrable experience of delivering excellent customer service Experience of working in a fast-paced and target-driven environment, and able to meet targets and deadlines whilst working under daily pressure. Experience in dealing with difficult customers and maintaining a professional approach to resolving their concerns/meeting their needs. Desirable Experience Experience of working within a public sector environment Experience of service delivery in a Contact Centre or customer-facing environment Customer-focused and able to communicate with stakeholders both internally and externally Well-developed questioning and listening skills and an ability to communicate with empathy and clarity, both by phone and across a range of digital platforms. Good written and spoken English Use appropriate communication skills, along with reinforcement techniques (to confirm Understanding) during non-facing customer interactions Demonstrate patience and calmness when dealing with customer conflict and challenge Ability to quickly tune into customers' needs to show you understand the customer's point of view. Confident using a range of digital platforms to resolve customer queries. Use an appropriate tone of voice in all communications, including written and digital, that reflects the organisation's brand Good keyboard skills, accuracy and attention to detail A passionate and enthusiastic team player with a positive and flexible approach. Able to acquire knowledge and grasp new concepts quickly and to deal appropriately with diverse enquiries of varying degrees of difficulty. Essential Compliance Requirements 3 Years References, including current employment Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Description Our local government clients in Cardiff, Wales, are recruiting for an Out-of-Hours Support Worker. WHAT WE ARE LOOKING FOR. You will be required to provide residential support to children and young people in bespoke emergency placements. You should be self-motivated, well organised, and able to work both independently and as part of a team. This role will require you to complete the All-Wales Induction Framework for Health and Social Care within 6 months of appointment. You should be able to work flexibly, including working evenings and weekends, and a full, valid driving licence and sole use of a vehicle is required. Responsibility The Interventions Hub is essential in helping families get the right help at the right time. This will enable vulnerable children, young people and families to receive emergency support outside of regular office hours. You should have experience working with children, young people, and their families, and be committed to supporting families in enhancing parenting capacity and improving the life chances of children and young people. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Diploma in Health and Social Care CACHE Level 3 qualification Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria to be Evaluated at the Shortlisting Stage - About You: Experience of working directly with vulnerable children and parents/carers in the community. Experience of working in a statutory setting or with children in need. Previous experience in a residential setting with young people. Prior experience of working with young people with social, emotional, and behavioural difficulties and complex needs. Experience in providing personal care. Experience of working and liaising with other agencies. Experience of working with families to effect change. Knowledge of the Department of Health Assessment Framework for Children in Need and their families. Able to work within the quality standards framework and achieve set goals/outcomes for Families. First Aid Training Certificate Able to speak Welsh and another relevant language, i.e., Arabic, Somali, Polish or Czech, is desirable. Able to demonstrate awareness/Understanding of equal opportunities. To be emotionally intelligent and aware. Flexible approach to work, ability to work unsociable hours and sleep-in. To possess a full driving licence and use of a car to undertake duties. Essential Compliance Requirements 3 Years References, including current employment Enhanced DBS & barred list check (Child & adult) Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.

Description Our local government clients in Cardiff, Wales, are recruiting for a Control Centre Operator. This role offers an excellent opportunity to develop skills in emergency response and customer service, with potential for extension or progression within the local government sector based on performance and organisational needs. Responsibility To deliver services to customers across various areas, including handling welfare calls from vulnerable or elderly customers, and to work closely with colleagues within the Control Centre and other service teams, fostering a sense of teamwork and shared purpose to ensure the highest levels of call resolution and customer satisfaction. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Relevant qualification, or demonstrable experience in a similar role Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria to be Evaluated at the Shortlisting Stage - About You: Demonstrates the ability to work under pressure with confidence and initiative and is always committed to the provision of a quality service for customers. Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone, in person or in writing. Proficient in the use of technology, being comfortable in the use of I.T systems, programmes and apps. Experience in delivering customer-focused information Demonstrates the ability to work as part of a team, showing a willingness to assist others and a commitment to meeting the objectives of the team. Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets. Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change. A caring attitude with a clear desire to achieve the best possible result for the customer. The ability to work unsocial hours, including evenings, weekends and bank holidays. The ability to work overtime when service provision is available. Essential Compliance Requirements 2 Years References, including current employment Standard DBS check. Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Description Our local government clients in Cardiff, Wales, are recruiting for a Gardener. This role offers the opportunity to contribute to the community by maintaining parks, green spaces, sports turf maintenance and horticultural features to a high standard, fostering a welcoming environment for garden and open-space users. Responsibility To carry out horticultural and maintenance activities, including plant care, turf management, and equipment operation, ensuring designated sites are prepared and maintained to a high standard of horticulture and overall appearance. Qualification Essential 3 GCSE's, Grades A-C, or equivalent, including English and Mathematics Recognised qualification in sports turf maintenance, or be able to demonstrate experience A full, current UK Driving licence Good standard of Education, including numeracy Basic IT knowledge, including Mobile phone and handheld tablet Criteria to be Evaluated at the Shortlisting Stage - About You: Candidate must have a recognised qualification in sports turf maintenance or demonstrate relevant experience in turf care and grounds maintenance. Knowledge of issues relating to parks and open spaces. Knowledge of First Aid Knowledge of Health & Safety about parks and open spaces, and the safe use of Pesticides Working knowledge of plants, bedding schemes and fine turf maintenance Experience of working in a front-line ground maintenance service Working experience in maintaining green spaces to a high standard Experience of working alone and as a member of a team Experience in the use of appropriate grounds maintenance tools and machinery Able to operate and carry out routine maintenance of horticultural machinery, tools, and equipment designated parks and green spaces to a high standard of appearance The ability to work outside, on-site Good IT Skills To complete tasks within the agreed timescale and standards Ability to work as part of a team to undertake a range of horticultural tasks and activities Well-developed communication skills for dealing with the public, community groups and colleagues. Ability to support and lead small-scale community events and activities. To undertake any relevant training that supports your development and enhances the delivery of our horticultural services, encouraging continuous learning and growth. Essential Compliance Requirements 3 Years References DBS Disclosure Required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Description Our local government clients in Westminster, Central London, are recruiting for a Coroner's Administrative and Office Support. We are seeking a reliable and highly organised Coroner's Officer to provide essential administrative and court support within the Inner West London Coroner's Service. This role supports the effective investigation of deaths and the smooth running of coronial court proceedings, working closely with the HM Coroner, Deputy Coroners, the Coroner's Court Manager, and the Metropolitan Police Coroner's Officers. Responsibility To provide comprehensive administrative, case management and court support services relating to deaths referred to the Coroner's Service. The role involves working in a professional court environment and supporting inquests, jury management and coronial case systems in often highly sensitive and pressurised circumstances. This is a frontline office-based role, with regular attendance at coronial court hearings. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Relevant qualification, or demonstrable experience in a similar role Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria to be Evaluated at the Shortlisting Stage - About You: You will be organised, professional and resilient. Ability to work calmly and accurately in a formal court setting and in highly stressful or sensitive circumstances Demonstrate strong administrative skills, attention to detail and a commitment to supporting a vital public service. Experience working in an administrative or court-based environment, ideally within a legal, judicial or public sector setting. Ability to work professionally in a court environment and always maintain confidentiality. Strong organisational and administrative skills, with experience in managing information accurately. Confidence using IT systems and databases, including case management systems. Excellent communication skills, both written and verbal. Ability to work effectively under pressure and manage competing demands. Willingness to support system improvements and process efficiency. Essential Compliance Requirements 2 Years References, including current employment An Enhanced DBS check will be required Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.