Location - Portsmouth/London We are seeking a Programme Director to lead a business-critical enterprise transformation programme, with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. Key Context: The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers. This transformation will streamline real-time job instruction delivery, eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. Key Responsibilities: Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. Lead workflow modernisation for field service operations - ensuring successful migration from Click to Salesforce FSL. Serve as the programme sponsor interface with C-Level executives - ensuring alignment, escalation, and governance at the highest level. Manage overall programme governance, reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. Drive measurable business outcomes - spanning process design, data strategy, field adoption, change management, and business readiness. Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. Own risk, issue, change, and dependency management across a highly integrated technology environment. Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. Navigate and influence complex stakeholder landscapes, from field operations through to boardroom. Required Experience: Proven track record of delivering Salesforce transformation programmes, including Field Service Lightning (FSL) / Field Service Platform (FSP) - essential. Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud. Significant ERP implementation experience, ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. Strong understanding of CRM/ERP integration points, enterprise architecture, and data interdependencies. Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). Experience working with System Integrators and multi-vendor delivery models. Leadership & Personal Qualities: Gravitas to operate at Executive and Board level. Strong blend of strategic vision and hands-on delivery focus. Highly structured and disciplined in programme governance, financials, and reporting. Excellent stakeholder engagement, influencing and negotiation skills. Calm under pressure, resilient in high-ambiguity environments. Inclusive, empathetic leadership style with a focus on collaboration and trust.
Nov 07, 2025
Full time
Location - Portsmouth/London We are seeking a Programme Director to lead a business-critical enterprise transformation programme, with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. Key Context: The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers. This transformation will streamline real-time job instruction delivery, eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. Key Responsibilities: Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. Lead workflow modernisation for field service operations - ensuring successful migration from Click to Salesforce FSL. Serve as the programme sponsor interface with C-Level executives - ensuring alignment, escalation, and governance at the highest level. Manage overall programme governance, reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. Drive measurable business outcomes - spanning process design, data strategy, field adoption, change management, and business readiness. Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. Own risk, issue, change, and dependency management across a highly integrated technology environment. Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. Navigate and influence complex stakeholder landscapes, from field operations through to boardroom. Required Experience: Proven track record of delivering Salesforce transformation programmes, including Field Service Lightning (FSL) / Field Service Platform (FSP) - essential. Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud. Significant ERP implementation experience, ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. Strong understanding of CRM/ERP integration points, enterprise architecture, and data interdependencies. Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). Experience working with System Integrators and multi-vendor delivery models. Leadership & Personal Qualities: Gravitas to operate at Executive and Board level. Strong blend of strategic vision and hands-on delivery focus. Highly structured and disciplined in programme governance, financials, and reporting. Excellent stakeholder engagement, influencing and negotiation skills. Calm under pressure, resilient in high-ambiguity environments. Inclusive, empathetic leadership style with a focus on collaboration and trust.
Location - Portsmouth/London We are seeking a Programme Director to lead a business-critical enterprise transformation programme, with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. Key Context: The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers. This transformation will streamline real-time job instruction delivery, eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. Key Responsibilities: Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. Lead workflow modernisation for field service operations - ensuring successful migration from Click to Salesforce FSL. Serve as the programme sponsor interface with C-Level executives - ensuring alignment, escalation, and governance at the highest level. Manage overall programme governance, reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. Drive measurable business outcomes - spanning process design, data strategy, field adoption, change management, and business readiness. Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. Own risk, issue, change, and dependency management across a highly integrated technology environment. Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. Navigate and influence complex stakeholder landscapes, from field operations through to boardroom. Required Experience: Proven track record of delivering Salesforce transformation programmes, including Field Service Lightning (FSL) / Field Service Platform (FSP) - essential. Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud. Significant ERP implementation experience, ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. Strong understanding of CRM/ERP integration points, enterprise architecture, and data interdependencies. Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). Experience working with System Integrators and multi-vendor delivery models. Leadership & Personal Qualities: Gravitas to operate at Executive and Board level. Strong blend of strategic vision and hands-on delivery focus. Highly structured and disciplined in programme governance, financials, and reporting. Excellent stakeholder engagement, influencing and negotiation skills. Calm under pressure, resilient in high-ambiguity environments. Inclusive, empathetic leadership style with a focus on collaboration and trust.
Nov 07, 2025
Full time
Location - Portsmouth/London We are seeking a Programme Director to lead a business-critical enterprise transformation programme, with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. Key Context: The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers. This transformation will streamline real-time job instruction delivery, eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. Key Responsibilities: Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. Lead workflow modernisation for field service operations - ensuring successful migration from Click to Salesforce FSL. Serve as the programme sponsor interface with C-Level executives - ensuring alignment, escalation, and governance at the highest level. Manage overall programme governance, reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. Drive measurable business outcomes - spanning process design, data strategy, field adoption, change management, and business readiness. Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. Own risk, issue, change, and dependency management across a highly integrated technology environment. Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. Navigate and influence complex stakeholder landscapes, from field operations through to boardroom. Required Experience: Proven track record of delivering Salesforce transformation programmes, including Field Service Lightning (FSL) / Field Service Platform (FSP) - essential. Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud. Significant ERP implementation experience, ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. Strong understanding of CRM/ERP integration points, enterprise architecture, and data interdependencies. Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). Experience working with System Integrators and multi-vendor delivery models. Leadership & Personal Qualities: Gravitas to operate at Executive and Board level. Strong blend of strategic vision and hands-on delivery focus. Highly structured and disciplined in programme governance, financials, and reporting. Excellent stakeholder engagement, influencing and negotiation skills. Calm under pressure, resilient in high-ambiguity environments. Inclusive, empathetic leadership style with a focus on collaboration and trust.
