Amplius

Rent and Service Charge Manager £56,650 per year Hybrid - Boston, Peterborough or Milton Keynes Permanent,Full Time Do you have experience managing rent and service charge processes within housing? As a Rent and Service Charge Manager at Amplius, youll be responsible for leading our rent and service charge activities, supporting compliance, improving processes and providing valuable insight click apply for full job details

Assistive Technology Team Leader £36,948.05 per year Hybrid - Rushden or Peterborough Permanent, Full Time As an Assistive Technology Team Leader at Amplius, you'll lead a dedicated team delivering person-centred services, driving performance, supporting colleagues, and working with partners to provide high-quality minor adaptation and assistive technology services that promote customer independence, safety and wellbeing. Salary: £36,948.05 per year Contract: Permanent, full time Your week: 36.25 hours - Monday to Friday 8.45am to 5pm Location: Hybrid, with a weekly presence in our Rushden or Peterborough office. Snapshot of your role Lead the day-to-day delivery of the Assistive Technology Team and Independent Living Advisors, ensuring safe, efficient, high-quality services. Manage, coach and develop team members through recruitment, induction, supervision, performance management and wellbeing support. Monitor team performance, workloads and KPIs, taking action to maintain service standards and improve performance. Carry out and oversee Trusted Assessor assessments, recommending assistive technology, telecare and minor adaptations that support customer independence. Oversee customer services including telecare installations, equipment management, service reviews and fault resolution. Ensure compliance through accurate record keeping, safeguarding, risk management, audits and adherence to policies and legislation. Build strong relationships with internal teams and external partners while supporting service improvements, innovation and new ways of working. What you ll need to thrive in this role Trusted Assessor Level 3 or 4 qualification (or equivalent) and GCSE Maths and English (Grade 4/C or above, or equivalent). Experience leading and developing teams in a customer-focused environment. Experience managing performance, workloads and service delivery against targets. Experience delivering person-centred services in a customer-facing role. Strong leadership, coaching, communication, organisational and problem-solving skills. Good administrative and IT skills, including Microsoft Office and Teams, with the ability to maintain accurate records. Knowledge of GDPR, safeguarding and Health & Safety requirements. The ability to work independently, prioritise competing demands and make confident decisions while remaining professional, resilient and customer focused. Important Enhanced DBS clearance and the right to work in the UK are essential requirements for this role. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing: 20 August We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.

Rent and Service Charge Manager £56,650 per year Hybrid - Boston, Peterborough or Milton Keynes Permanent, Full Time Do you have experience managing rent and service charge processes within housing? As a Rent and Service Charge Manager at Amplius, you ll be responsible for leading our rent and service charge activities, supporting compliance, improving processes and providing valuable insight. You ll work with teams across the organisation to ensure we deliver accurate and transparent services for customers. Salary: £56,650 per year Contract: Permanent, full time Your week: 36.25 hours - Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in our Boston, Peterborough or Milton Keynes office depending on business needs. You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Produce and manage the annual rent and service charge plan, making sure charges are accurate and meet regulatory requirements. Oversee annual rent and service charge review notifications, working with colleagues to provide clear and easy-to-understand information for customers. Lead the setting, monitoring and review of service charges across all tenures, ensuring charges are accurate, transparent and offer value for money. Approve service charge budgets and oversee the production of leasehold, homeownership, right to buy and variable service charge accounts within required deadlines. Manage rent re-let checks, maintain effective financial controls, and deal with customer queries about rent and service charges. Work closely with operational teams to provide financial information, forecasts and reporting that support performance and decision-making. Lead and develop the Rent and Service Charge Team, ensuring strong performance, compliance, risk management and continuous improvement. What you ll need to thrive in this role AAT qualification. Experience of rent planning, analysis and reporting. Strong knowledge of rent and service charge processes, including budget setting and account production. Good understanding of the Rent Standard and service charge legislation. Experience leading and developing teams. Strong communication and stakeholder management skills, with the ability to build effective working relationships. Good problem-solving skills, financial awareness, and the ability to manage deadlines and competing priorities. Strong Excel and financial systems skills, with a proactive approach and high standards of integrity and professionalism. Important Right to work in the UK is an essential requirement. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing: 10th August 2026 Interviews in Boston: TBC We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.

Commercial Business Partner £56,650 per year Hybrid - Peterborough (with regular travel) Permanent,Full Time Do you have commercial finance experience and a passion for delivering value? Join Amplius as a Commercial Business Partner, providing commercial and financial assurance across our retrofit, decarbonisation and major works programmes click apply for full job details

Customer Insight, Voice and Influence Manager Hybrid - Milton Keynes, Rushden, Peterborough or Boston office £53,200 per year Permanent, Full-Time Do you have experience using customer insight, data and engagement to improve services? Join Amplius as our Customer Insight, Voice and Influence Manager and help shape how we listen to, understand and respond to our customers. You ll lead the delivery of our Customer Influence Framework, working with teams across the organisation to turn insight into meaningful improvements, stronger customer experiences and better outcomes. Salary: £53,200 per year Contract: Permanent, full time Your week : 36.25 hours - Monday to Friday 9am to 5.15pm Location : Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston office Please Note: Travel will be required across all Amplius offices You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Lead the delivery and continuous improvement of Amplius Customer Influence Framework, embedding a customer-focused and insight-led culture across the organisation. Develop customer insight frameworks, segmentation models, dashboards and analytical tools to support strategy, service design and decision-making. Translate customer feedback, data and trends into clear recommendations that drive service improvements and better customer outcomes. Develop inclusive approaches to capture customer voice, supporting co-design, scrutiny and participation activities across customer groups. Ensure compliance with regulatory requirements, including Consumer Standards and Tenant Satisfaction Measures (TSMs), through effective data collection, analysis and reporting. Build strong relationships across Amplius and with external partners to embed customer-led approaches and promote best practice in insight and engagement. What we re looking for A professional housing qualification at CIH Level 4 or equivalent. Significant experience in customer insight, engagement or service improvement within housing, public or regulated sectors. Strong knowledge of customer segmentation, insight frameworks and engagement methodologies. Experience delivering insight, reporting and dashboards to influence strategic decision-making. Ability to interpret complex data and customer feedback to identify opportunities and deliver practical service improvements. Strong analytical, communication and stakeholder management skills, with a customer-focused, proactive and collaborative approach. Important - DBS clearance and right to work in the UK are essential requirements for this role. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you.

Data Compliance and Assurance Officer Circa £35,000 Hybrid (Rushden, Peterborough, Boston or Milton Keynes) Permanent,Full Time Be at the heart of data protection at Amplius! As our Data Compliance and Assurance Officer, youll take the lead on managing DSARs and supporting wider data privacy work click apply for full job details