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Senior Technology Support Analyst Location: Edinburgh (Office-based with hybrid working) Salary: £35,000 - £38,000 (dependent on experience) Contract: Full-time, Permanent We are seeking an experienced Senior Technology Support Analyst to join a busy and collaborative IT function within a well-established organisation. This role is key to delivering high-quality 1st and 2nd line support, ensuring users receive a responsive, efficient, and professional service. Working as part of an internal Service Desk team, you will provide hands-on support across a Microsoft-focused environment while also offering guidance and mentoring to junior team members. You will play an important role in maintaining day-to-day IT operations and contributing to ongoing service improvements. Key responsibilities Provide 1st and 2nd line technical support via phone, email, collaboration tools, and face-to-face. Support and mentor Junior Analysts, promoting best practice and effective ways of working. Manage and prioritise ticket queues to ensure SLAs are met. Escalate issues to internal teams or third-party suppliers where appropriate. Carry out routine system checks and maintenance activities. Support end-user technology, including setup and deployment of laptops, desktops, and mobile devices. Maintain accurate asset records in line with internal processes. Ensure compliance with IT policies, security standards, and service management processes. Keep clear and accurate records within the service desk system. Assist with technology rollouts, upgrades, and occasional site visits. Create and maintain user guides, knowledge base content, and technical documentation. Collaborate with colleagues across the business to improve IT service delivery. Required experience Previous experience in an IT Support or Service Desk role (minimum 2 years) Strong knowledge of Microsoft Windows environments. Experience supporting Microsoft 365 applications and services. Exposure to cloud platforms such as Microsoft Azure. Experience working with end-user hardware and device support. Strong troubleshooting and problem-solving skills. Familiarity with structured IT service processes (eg ITIL). Skills & attributes Strong customer service focus with a proactive approach Clear and effective communication skills Ability to manage and prioritise a varied workload Comfortable working both independently and within a team Strong interpersonal skills with the ability to engage a range of stakeholders Positive attitude and willingness to learn Well organised with good attention to detail Additional information This role is based in Edinburgh, with an expectation to work primarily from the office (typically 4 days per week) and flexibility to work remotely 1 day per week. Standard working hours are Monday to Friday, with some flexibility available. Occasional travel to other sites may be required. A valid UK driving licence and access to a vehicle is required. This is a great opportunity for a Senior Technology Support Analyst looking to take on a varied role that combines hands-on support with team collaboration and continuous improvement in a dynamic IT environment.

Infrastructure & Security Engineer - Retail Sector London (Hybrid) 30% BAU/70% Project Work Permanent | Immediate Interviews Available We're partnering with a London-based retail brand currently undergoing infrastructure transformation. This is a fantastic opportunity for an experienced Infrastructure & Security Engineer to join a fast-moving organisation investing heavily in technology and digital maturity. You'll play a key role in both business-as-usual operations (30%) and a wide range of modernisation and transformation projects (70%), helping to reshape the future of the company's IT infrastructure. This opportunity is perfect for an experienced Infrastructure or Network Engineer who enjoys being hands-on with both Legacy systems and modern cloud-first environments. If you're looking to work on meaningful projects within a dynamic retail business, this could be the next step in your career. Key Responsibilities Work as a hands-on infrastructure and security engineer, delivering technical improvements and helping to secure enterprise systems. Support and maintain a range of technologies including VMware, Windows Server, Azure, Microsoft 365, and SQL Server. Help manage and enhance the company's Cisco Meraki network infrastructure across head office and retail sites. Contribute to vulnerability management, compliance (PCIDSS), and alignment with NIST/ISO27001 standards. Assist in the deployment of secure, scalable device imaging using Intune & Autopilot for POS, hospitality, and corporate users. Configure and manage SIEM, endpoint protection, IAM, MFA, and RBAC to strengthen infrastructure security. Create and maintain infrastructure documentation, diagrams, and operational runbooks. Support disaster recovery processes and participate in testing and readiness planning. Collaboration & Communication Work closely with internal IT teams and third-party vendors to deliver secure, high-performing infrastructure solutions. Share expertise and promote best practices in infrastructure, networking, and security across the organisation. Contribute to a security-first culture, providing guidance and support across teams. Key Experience & Skills We're looking for candidates with strong experience in: Microsoft Infrastructure: Windows Server, Azure, Microsoft 365, Entra ID, Active Directory, Group Policy Networking: Cisco networking (LAN/WAN/Wi-Fi, TCP/IP, Firewalls, Switching/Routing) Virtualisation: VMware vSphere, ESXi, vCenter Scripting: PowerShell Security & Compliance: Microsoft Defender, Sentinel, IAM, PCIDSS, MFA, RBAC Hardware: Dell server/storage platforms Monitoring & DR: Familiarity with SolarWinds, PRTG, Zabbix, backup tools, and DR best practices If this role is of interest please share your CV and we will be in touch!