Hand Picked Hotels Ltd

A luxury hotel group in the UK is seeking a Food & Beverage Supervisor to maintain high service standards and enhance guest experiences. The ideal candidate will possess solid knowledge of food and beverage operations, emotional intelligence for anticipating guest needs, and a flexible approach. The role offers a competitive salary, benefits including a pension scheme, and opportunities for career progression in a supportive environment. Full-time position involves 40 hours per week with a focus on quality service.

Hand Picked Hotels Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again. Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee. We are currently recruiting for a Food & Beverage Supervisor at Rhinefield House Hotel, part of Hand Picked Hotels. Known locally as the 'Jewel in the Forest', Rhinefield House is an award-winning luxury hotel steeped in natural beauty, hidden deep within the New Forest National Park. Rhinefield House is proud to be the only AA four red star hotel in the New Forest. The hotel has 50 bedrooms, including three feature suites, an outdoor pool, a small health suite and a 2 AA Rosette fine dining restaurant & bar. It is a popular wedding and Afternoon Tea venue with beautiful gardens and grounds. About the Role The role of a Food and Beverage Supervisor involves preparing food and beverage service areas to Hand Picked Hotels standards ensuring high standards of presentation are always maintained. You will be expected to be able to hold a good level of knowledge regarding food menu items and availability, including main ingredients, allergens and preparation style. Be able to offer accurate and enticing product descriptions with recommendations based on guest preferences. Working towards the achievement of departmental goals, contributing ideas and being open to trying new ways of working. Take personal ownership, operating within role parameters. As Food and Beverage Supervisor, you will be expected to be able to maintain a good knowledge of the wine list and stock availability. Understand the principles of food and wine matching, different grape varieties and predominant flavours. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team. About you To be considered for this role you will have current base knowledge and experience of food and beverage within a quality driven hotel, restaurant, or hospitality environment. You will be enthusiastic and willing to take on new responsibilities. Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate. Having a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience. It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend, and return to time and time again. Company Benefits A competitive salary package of £14 per hour with incremental pay reviews based on recognition of commitment and performance plus a share of service charge This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs. Company pension scheme with a generous employer contribution. Life assurance scheme. Employee Assistance Program to support you with whatever life throws at you. Company Sickness Scheme Benefit. 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service. Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, WSET Level 1 and 2 with our In House Wine Academy which are all supported by our learning and development team. Annual loyalty awards (like afternoon teas and overnight stays) Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform. Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

A luxury hotel group is seeking a General Manager for the Nutfield Priory Hotel and Spa in Surrey. The ideal candidate will have a proven record in luxury hotel management, focusing on guest experience and financial success. This role requires strong leadership skills to inspire a dedicated team and drive revenue growth. The position offers a competitive salary package, a generous pension scheme, and opportunities for career progression with access to training programs.

Hand Picked Hotels was founded in 2001 by owner, chairman and CEO, Julia Hands MBE. Julia's love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them. Today, the family owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delighting their guests with magical experiences that offer a true escape from the everyday. We are currently recruiting for a General Manager for Nutfield Priory Hotel and Spa. This stunning Red Star Luxury Hotel also boasts an award winning restaurant and extensive leisure club and spa and is regarded as one of the best hotels in Surrey. This is an amazing opportunity to join Hand Picked Hotels and take up the reins at Nutfield Priory Hotel and Spa. You will have the opportunity to be a key influencer, be part of our journey as we continue to drive our philosophy of service, excellence and consistency. About the role: As General Manager you will be fully accountable for exceeding guest expectations, delivering and exceeding the financial goals and objectives alongside team management. The General Manager is responsible for leading the hotel team to continually strengthen Hand Picked Hotels' reputation in the market for hospitality, with service, excellence and consistency always being front and centre. As the owner of the Hotel's P&L, you will be an experienced innovator who enjoys leading from the front with passion, heart and soul, inspiring, motivating, coaching and developing your colleagues so they reach their maximum potential. You will be responsible for inspiring, motivating, developing your team to continually surpass our guest expectations while identifying and delivering new revenue streams and opportunities. Be the face of Hand Picked Hotels in their area and foster a positive, healthy work environment, leading by example you will promote Hand Picked Hotels vision, purpose and values and drive the overall philosophy of service, excellence and consistency. Be responsible for driving implementation of divisional and central initiatives and representing the needs of the hotel. About you: To be considered for this role of General Manager you must have current experience as a General Manager within a Luxury Hotel including multi outlet food with experience of delivering and exceeding LQA level service standards. This is not a first appointment role and requires an experienced General Manager with rounded hotel operations, commerciality and a proven track record of delivering a consistent and exceptional guest journey and experience. You must be able to demonstrate a solid commercial acumen, with the ability to drive sales, seek new revenue streams and partnerships that will increase profitability. Have experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high end guest experience. A proven track record in people management, coaching and development and be an experienced innovator who will inspire others with your passion and flair, creating a winning team mentality. Previous experience of project and capex management would be advantageous. You will have up to date knowledge of statutory obligations, including health and safety, and compliance. Proficient in hotel software, opera, excel and office 365. Company Benefits A competitive salary package, plus bonus discussed at interview stage. Company pension scheme with a generous employer contribution of 10% of base salary. Life assurance. Employee Assistance Program to support you with whatever life throws at you. Company Sickness Scheme Benefit. 33 days including bank holidays. Forward career progression, with access to our in house and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team. Discounted colleague stays in our hotels and on food and drink. Annual loyalty awards (like afternoon teas and overnight stays). Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well being platform. Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.