Willmott Dixon Construction are recruiting for a National Customer Insights Manager to join our Strategic Accounts and Services team. Reporting to the Director, you will manage a team of 2 x Customer Insight Managers and as it's a national role you will need to be prepared to travel regularly throughout England and Wales. You will manage customer insights for our Southern regional office and regularly attend team meetings in the Midlands region. Willmott Dixon offer hybrid working and you will control your own diary and be supported to work from home 1 to 2 days per week with 3 days in the office or meeting customers. We are looking to enhance our approach and improve our service offering and strategy through a thorough understanding of our customer needs. This will help us to provide innovative solutions and deliver exceptional customer experience. We are keen to find a candidate who can demonstrate that they really care about service excellence and we are very open to industry backgrounds outside of the construction sector. Key responsibilities and accountabilities for the role: To manage the Customer Insight team - driving up performance standards to increase our repeat work and overall customer satisfaction To ensure you have visibility of all live projects and access to appropriate respondents. To offer all our customers the opportunitiy to share their feedback at reqular touch points throughout the duration of their project and carry out annual interviews with our national frameworks. To remain impartial throughout customer interviews/touch points. To provide key insight and a full transcript to the project lead, to agree an action plan to address the customer's feedback after each interview. To flag projects and areas of concern to LCO boards/framework managers. To work collaboratively with both internal and external teams to maintain and develop online platforms used to report and analyse customer feedback data. To present customer data in a concise way to a variety of stakeholders. To provide our teams with support when arranging workshops, this includes creating agendas and facilitation. Essential and Desirable Criteria Essential Requirements: Genuinely care about service excellence and continuous improvement Enquiring, asks relevant questions Good listener Articulate Empathy Emotional intelligence Interpretation skills Analytical and reasoning Builds rapport and trusted relationships Tenacious, follows things up and sees them though Demonstrate competency of: Delivering change and initiatives, assisting in its implementation in the business Working with others to successfully achieve successful outcomes Having a strong desire for innovation and problem solving Writing and implementing action plans Strong communication skills, written and verbal Relationship and stakeholder management at senior levels across a diverse customer facing business environment Excellent facilitation skills Using business tools and information management systems Desirable requirements: Customer experience or customer service professional membership or CPD Willingness to gain a vocational customer service or equivalent qualification at level 3 or 4 Construction industry sector experience would be beneficial but not essential Account management experience would be beneficial but not essential Additional Information In return: We reward our people generously with a competitive salary and a market-leading benefits package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, discounted or full private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Mar 02, 2026
Full time
Willmott Dixon Construction are recruiting for a National Customer Insights Manager to join our Strategic Accounts and Services team. Reporting to the Director, you will manage a team of 2 x Customer Insight Managers and as it's a national role you will need to be prepared to travel regularly throughout England and Wales. You will manage customer insights for our Southern regional office and regularly attend team meetings in the Midlands region. Willmott Dixon offer hybrid working and you will control your own diary and be supported to work from home 1 to 2 days per week with 3 days in the office or meeting customers. We are looking to enhance our approach and improve our service offering and strategy through a thorough understanding of our customer needs. This will help us to provide innovative solutions and deliver exceptional customer experience. We are keen to find a candidate who can demonstrate that they really care about service excellence and we are very open to industry backgrounds outside of the construction sector. Key responsibilities and accountabilities for the role: To manage the Customer Insight team - driving up performance standards to increase our repeat work and overall customer satisfaction To ensure you have visibility of all live projects and access to appropriate respondents. To offer all our customers the opportunitiy to share their feedback at reqular touch points throughout the duration of their project and carry out annual interviews with our national frameworks. To remain impartial throughout customer interviews/touch points. To provide key insight and a full transcript to the project lead, to agree an action plan to address the customer's feedback after each interview. To flag projects and areas of concern to LCO boards/framework managers. To work collaboratively with both internal and external teams to maintain and develop online platforms used to report and analyse customer feedback data. To present customer data in a concise way to a variety of stakeholders. To provide our teams with support when arranging workshops, this includes creating agendas and facilitation. Essential and Desirable Criteria Essential Requirements: Genuinely care about service excellence and continuous improvement Enquiring, asks relevant questions Good listener Articulate Empathy Emotional intelligence Interpretation skills Analytical and reasoning Builds rapport and trusted relationships Tenacious, follows things up and sees them though Demonstrate competency of: Delivering change and initiatives, assisting in its implementation in the business Working with others to successfully achieve successful outcomes Having a strong desire for innovation and problem solving Writing and implementing action plans Strong communication skills, written and verbal Relationship and stakeholder management at senior levels across a diverse customer facing business environment Excellent facilitation skills Using business tools and information management systems Desirable requirements: Customer experience or customer service professional membership or CPD Willingness to gain a vocational customer service or equivalent qualification at level 3 or 4 Construction industry sector experience would be beneficial but not essential Account management experience would be beneficial but not essential Additional Information In return: We reward our people generously with a competitive salary and a market-leading benefits package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, discounted or full private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Senior Estimator We're looking for a Senior Estimator to join our growing Willmott Dixon Interiors team in London, with hybrid working available (three days office-based and two days working from home). This is a key role within our expanding Cat B workplace fit-out capability, focused on delivering competitive, accurate and commercially robust pricing for single-stage tenders across projects typically ranging from 5m to 50m. As part of a specialist team being built to drive our growth in the workplace sector, you'll play a pivotal role in shaping our success, working closely with supply chain partners, consultants and internal stakeholders to secure profitable work and support the continued development of our Cat B offering. Key Responsibilities: Tender Leadership Lead the preparation and delivery of single-stage Cat B fit-out tenders within tight turnaround periods (typically 3-4 weeks). Produce accurate and robust cost plans aligned to customer requirements, scope and current market conditions. Carry out detailed measurement and pricing to SMM7 / NRM standards. Assess tender risks, opportunities and commercial exposure, ensuring a strong and competitive submission. Supply Chain & Market Engagement Build and maintain strong relationships with key supply chain partners to secure competitive and reliable pricing. Engage with consultants and professional teams to support successful bid outcomes. Use market insight and sector knowledge to inform pricing strategy and improve competitiveness. Commercial & Technical Excellence Analyse subcontractor quotations in detail, identifying risks, value engineering opportunities and cost efficiencies. Support procurement strategy development and contribute to profit planning. Manage multiple concurrent tenders while maintaining quality and accuracy. Track tender outcomes and contribute to continuous improvement in win rates and estimating performance. Essential Skills: Proven experience in Cat B workplace Fit out estimating within the London market. Strong background in single-stage tendering for fit-out projects. Established relationships with relevant supply chain partners. Ability to measure and price to SMM7 / NRM standards. Solid experience with Estimating software such as Conquest or Causeway. Good knowledge around take-off tools such as Bluebeam, CostX or Kreo. Advanced MS Excel skills. Strong commercial awareness and risk assessment capability. Experience managing multiple tenders in a fast-paced environment. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Mar 02, 2026
Full time
Senior Estimator We're looking for a Senior Estimator to join our growing Willmott Dixon Interiors team in London, with hybrid working available (three days office-based and two days working from home). This is a key role within our expanding Cat B workplace fit-out capability, focused on delivering competitive, accurate and commercially robust pricing for single-stage tenders across projects typically ranging from 5m to 50m. As part of a specialist team being built to drive our growth in the workplace sector, you'll play a pivotal role in shaping our success, working closely with supply chain partners, consultants and internal stakeholders to secure profitable work and support the continued development of our Cat B offering. Key Responsibilities: Tender Leadership Lead the preparation and delivery of single-stage Cat B fit-out tenders within tight turnaround periods (typically 3-4 weeks). Produce accurate and robust cost plans aligned to customer requirements, scope and current market conditions. Carry out detailed measurement and pricing to SMM7 / NRM standards. Assess tender risks, opportunities and commercial exposure, ensuring a strong and competitive submission. Supply Chain & Market Engagement Build and maintain strong relationships with key supply chain partners to secure competitive and reliable pricing. Engage with consultants and professional teams to support successful bid outcomes. Use market insight and sector knowledge to inform pricing strategy and improve competitiveness. Commercial & Technical Excellence Analyse subcontractor quotations in detail, identifying risks, value engineering opportunities and cost efficiencies. Support procurement strategy development and contribute to profit planning. Manage multiple concurrent tenders while maintaining quality and accuracy. Track tender outcomes and contribute to continuous improvement in win rates and estimating performance. Essential Skills: Proven experience in Cat B workplace Fit out estimating within the London market. Strong background in single-stage tendering for fit-out projects. Established relationships with relevant supply chain partners. Ability to measure and price to SMM7 / NRM standards. Solid experience with Estimating software such as Conquest or Causeway. Good knowledge around take-off tools such as Bluebeam, CostX or Kreo. Advanced MS Excel skills. Strong commercial awareness and risk assessment capability. Experience managing multiple tenders in a fast-paced environment. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Assistant Supply Chain Manager Join our award-winning team at Willmott Dixon, a leading UK contractor shaping communities through innovative projects across Southern England. Operating from our offices in Weybridge, Farnborough, and Dartford, we deliver landmark commercial, residential, and public sector projects with a commitment to sustainability and excellence. We're seeking a motivated Assistant Supply Chain Manager to support our Construction South business. You'll report to the Supply Chain Manager and collaborate across new business, pre-construction, delivery, and aftercare teams to strengthen our supply chain partnerships. Your role will involve supporting supplier evaluations and contract negotiations to drive value and quality, working closely with project teams to ensure timely, cost-effective delivery of materials and services, and fostering strong relationships with subcontractors and stakeholders to support project success. We're looking for someone with strong interpersonal, negotiation, and influencing skills to engage diverse teams and suppliers, combined with commercial awareness to deliver cost-effective solutions while maintaining quality. You should thrive in a fast-paced environment, demonstrating adaptability and reliability to consistently deliver results. Ideally, you've worked in a supply chain or related role within construction, but we also welcome applicants from other construction roles eager to transition, bringing transferable skills and a passion for supply chain excellence. Key Deliverables: Supporting the SC Manager to ensure we have a supply chain that can meet the demands and needs of our business. Building relationships with our partners to understand capability and capacity. Analysing cost of error and proposing changes in relation to supply chain. Driving consistency in approach across our supply chain partners to ensure high standards are understood and met on every project. Supporting the SC Manager with delivering regular key business updates to our supply chain. Managing performance feedback from our teams in relation to our supply chain and using this to influence decision making. Key Criteria: Essential Minimum BTEC or Level 3 equivalent Experience in/or knowledge of supply chain management, procurement within the construction sector Ability to build relationships and influence internal and external stakeholders A problem solving mindset to review and improve processes/change Able to communicate effectively Work well as part of a team Desirable Degree in Supply Chain, Procurement, Business Management, Construction Management, Commercial Management or a relevant discipline. Working towards membership of a related professional body e.g. CIPS or CIOB. Knowledge of Public Contract Regulations 2015 and other relevant legislation and policy in relation to public procurement About Us With over 170 years of history, Willmott Dixon's purpose goes beyond profit - delivering brilliant buildings, transforming lives, strengthening communities, and enhancing the environment to ensure our world is fit for future generations. By adding lasting value to the communities where we work, our values, people, innovation, partnerships, and focus on sustainability have enabled us to build a successful, privately owned business where our people thrive. We've been recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the top five of Europe's 1,000 best workplaces by the Financial Times in 2025. We are also the first major contractor and developer to win a King's Award for Enterprise in Sustainable Development.
Oct 08, 2025
Full time
Assistant Supply Chain Manager Join our award-winning team at Willmott Dixon, a leading UK contractor shaping communities through innovative projects across Southern England. Operating from our offices in Weybridge, Farnborough, and Dartford, we deliver landmark commercial, residential, and public sector projects with a commitment to sustainability and excellence. We're seeking a motivated Assistant Supply Chain Manager to support our Construction South business. You'll report to the Supply Chain Manager and collaborate across new business, pre-construction, delivery, and aftercare teams to strengthen our supply chain partnerships. Your role will involve supporting supplier evaluations and contract negotiations to drive value and quality, working closely with project teams to ensure timely, cost-effective delivery of materials and services, and fostering strong relationships with subcontractors and stakeholders to support project success. We're looking for someone with strong interpersonal, negotiation, and influencing skills to engage diverse teams and suppliers, combined with commercial awareness to deliver cost-effective solutions while maintaining quality. You should thrive in a fast-paced environment, demonstrating adaptability and reliability to consistently deliver results. Ideally, you've worked in a supply chain or related role within construction, but we also welcome applicants from other construction roles eager to transition, bringing transferable skills and a passion for supply chain excellence. Key Deliverables: Supporting the SC Manager to ensure we have a supply chain that can meet the demands and needs of our business. Building relationships with our partners to understand capability and capacity. Analysing cost of error and proposing changes in relation to supply chain. Driving consistency in approach across our supply chain partners to ensure high standards are understood and met on every project. Supporting the SC Manager with delivering regular key business updates to our supply chain. Managing performance feedback from our teams in relation to our supply chain and using this to influence decision making. Key Criteria: Essential Minimum BTEC or Level 3 equivalent Experience in/or knowledge of supply chain management, procurement within the construction sector Ability to build relationships and influence internal and external stakeholders A problem solving mindset to review and improve processes/change Able to communicate effectively Work well as part of a team Desirable Degree in Supply Chain, Procurement, Business Management, Construction Management, Commercial Management or a relevant discipline. Working towards membership of a related professional body e.g. CIPS or CIOB. Knowledge of Public Contract Regulations 2015 and other relevant legislation and policy in relation to public procurement About Us With over 170 years of history, Willmott Dixon's purpose goes beyond profit - delivering brilliant buildings, transforming lives, strengthening communities, and enhancing the environment to ensure our world is fit for future generations. By adding lasting value to the communities where we work, our values, people, innovation, partnerships, and focus on sustainability have enabled us to build a successful, privately owned business where our people thrive. We've been recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the top five of Europe's 1,000 best workplaces by the Financial Times in 2025. We are also the first major contractor and developer to win a King's Award for Enterprise in Sustainable Development.
Digital Construction Manager An opportunity to join our award-winning digital team in the Northwest as a Digital Construction Manager (BIM). This is a hybrid role split between office (Oldham office as base), project sites and home. As a Digital Construction Manager, you will play a key role in planning, implementing, and managing digital processes throughout the lifecycle of construction projects. You will be responsible for supporting our digital management team and helping to shape how we, our supply chain and customers embrace and implement digital construction techniques. If you are passionate about BIM, coaching people in new techniques, embracing technology and staying ahead of industry trends, this is the perfect opportunity for you! The Project Support the Digital Management Team in reviewing and implementing relevant BIM documentation aligned with ISO 19650. Collaborate with design, construction, and customer teams to support digital deliverables and compliance with project requirements. Coordinate delivery and assurance of project information, including IFC-SPF parameters, COBie data, geometry, scanning, visuals, and logistics. Promote Digital processes and procedures within the organisation. Ensure model compliance with customer, framework, and relevant standards. Provide training and support to teams and stakeholders. Manage interfaces between different BIM software and solutions. Collaborate with other design disciplines for design integrity and best practices. Essential and Desirable Criteria Essential: Relevant technical degree or qualification Experience in diverse BIM teams and interdisciplinary design. Skilled in engaging and influencing others towards a shared goal. knowledge of BIM processes and national/international standards. Familiarity with IFC-SPF parameters and COBie data Ability to coordinate interdisciplinary designs within 3D environment Understanding of ISO 19650 Desirable: Experience delivering government/public sector projects (e.g., DfE, MoJ). Experience in 3D modelling and design applications Experience in data delivery and understanding Familiarity with 3D review tools Familiarity with visualisation tools Additional Information In return for your hard work, we offer a competitive package that includes flexible benefits to suit your lifestyle and priorities. This includes an enhanced pension scheme, optional private medical cover, life assurance, and an Incentive Bonus. At Willmott Dixon, we provide an inclusive and flexible working environment for people to thrive in and are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability have enabled us to build a successful and solid privately owned business where our people thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024 , and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Oct 02, 2025
Full time
Digital Construction Manager An opportunity to join our award-winning digital team in the Northwest as a Digital Construction Manager (BIM). This is a hybrid role split between office (Oldham office as base), project sites and home. As a Digital Construction Manager, you will play a key role in planning, implementing, and managing digital processes throughout the lifecycle of construction projects. You will be responsible for supporting our digital management team and helping to shape how we, our supply chain and customers embrace and implement digital construction techniques. If you are passionate about BIM, coaching people in new techniques, embracing technology and staying ahead of industry trends, this is the perfect opportunity for you! The Project Support the Digital Management Team in reviewing and implementing relevant BIM documentation aligned with ISO 19650. Collaborate with design, construction, and customer teams to support digital deliverables and compliance with project requirements. Coordinate delivery and assurance of project information, including IFC-SPF parameters, COBie data, geometry, scanning, visuals, and logistics. Promote Digital processes and procedures within the organisation. Ensure model compliance with customer, framework, and relevant standards. Provide training and support to teams and stakeholders. Manage interfaces between different BIM software and solutions. Collaborate with other design disciplines for design integrity and best practices. Essential and Desirable Criteria Essential: Relevant technical degree or qualification Experience in diverse BIM teams and interdisciplinary design. Skilled in engaging and influencing others towards a shared goal. knowledge of BIM processes and national/international standards. Familiarity with IFC-SPF parameters and COBie data Ability to coordinate interdisciplinary designs within 3D environment Understanding of ISO 19650 Desirable: Experience delivering government/public sector projects (e.g., DfE, MoJ). Experience in 3D modelling and design applications Experience in data delivery and understanding Familiarity with 3D review tools Familiarity with visualisation tools Additional Information In return for your hard work, we offer a competitive package that includes flexible benefits to suit your lifestyle and priorities. This includes an enhanced pension scheme, optional private medical cover, life assurance, and an Incentive Bonus. At Willmott Dixon, we provide an inclusive and flexible working environment for people to thrive in and are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability have enabled us to build a successful and solid privately owned business where our people thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024 , and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
