Rullion - Eon

The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Our client, a leading energy provider committed to delivering innovative and sustainable solutions, is looking for a PMO Analyst to support the Tech Portfolio Manager. The role focuses on providing clear information and insights across a diverse portfolio of initiatives. You'll work within a lean portfolio framework, ensuring projects align with key business objectives while supporting ongoing demand management and review processes. The PMO Analyst will play a key role in spotting potential risks, clarifying critical issues, and contributing to the design of effective solutions. This is an initial three-month contract with the potential for extension. The role is full-time (37 hours per week) and follows a hybrid working pattern, with one to two days per week required onsite for collaboration. Accountabilities: Review operational processes and collaborate with developers to ensure products align with strategic objectives. Record and document minutes during strategy meetings with accuracy. Identify, evaluate, and communicate risks and issues, ensuring proper tracking and resolution. Maintain RAID logs and manage workflow tasks in Asana. Monitor and follow up on outstanding actions to drive effective resolutions. Contribute to risk management, including mitigation planning and tracking. Perform data analysis to assess risks and their potential impact. Support management of Tech and Data backlogs, ensuring clarity for prioritisation and alignment with company strategy. Assist with quarterly planning and coordinate activities for the central change board. Partner with Product, Engineering, and Data leadership to track progress against agreed objectives. Facilitate impact assessments for new demand within Technology. Support lean governance and best practices through financial process support, risk and issue management, KPI reporting, milestone tracking, and monitoring leading/lagging indicators. Contribute to capacity planning and effort estimation. Provide transparency on portfolio performance through communication and data reporting. Coordinate with third parties to monitor dependencies and outcomes, maintaining a centralised action tracker. Knowledge and Skills: Meticulous attention to detail paired with a strong problem-solving mindset. Skilled in managing and engaging stakeholders across mid to senior levels. Demonstrated expertise in data analysis and interpretation. Proficient with project management platforms including Asana, Trello, and Jira. Experienced in leveraging data analysis tools to drive insights. Highly accurate and detail-oriented in all deliverables. Strategic and proactive thinker with a focus on delivering outcomes. Capable of performing effectively under pressure while meeting tight deadlines. Extensive background in project and portfolio support, including financial management. Proven experience in IT governance and planning roles. Strong written and verbal communicator, able to convey complex ideas clearly. Consultancy-oriented skill set, including workshop facilitation, presentations, and creative problem solving. Influential collaborator with strong stakeholder management, negotiation, and assertiveness skills. Adept at analyzing data to identify risks, issues, and opportunities, and presenting findings to enable effective decision-making. Please note: Should your application be successful, and you are offered the role, a few pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service. This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.