Rullion - Eon

Customer service Advisor Pay: 14,69 per hour Shift Pattern: Monday to Friday 8am-4pm/9am-5pm Contract: 6months Start Date: December 2025 Job Summary: We are seeking an experienced and detail-oriented Advanced Meter Operations Specialist to join our Advanced Half Hourly Meter Operations Team. This role is crucial in maintaining all Half Hourly (HH) and Advanced Metering Resource (AMR) metering and communication points. The successful candidate will collaborate with suppliers, data collectors, distributors, and other industry agents to ensure accurate data consumption for our customers and supplier functions. Key Responsibilities: Manage the end-to-end processes of advanced meter operations, including new installations, fault resolution, half hourly meter exchanges, and maintenance activities on HH and Non-Half Hourly (NHH) accounts. Ensure compliance with tight timescales and conflicting priorities while managing and booking jobs within Service Level Agreements (SLAs). Oversee the I&C HH Measurement Class C & EFG portfolio for the HH Metering Fault process, ensuring stakeholder expectations are met and queries are resolved in a timely manner. Adhere to internal SLA and KPI targets and follow industry procedures (BSCP) to mitigate compliance risks. Support the delivery of meter fault rectification for customers and suppliers, maintaining settlement performance aligned with industry targets. Manage dataflows in accordance with BSCP timescales. Handle complex metering queries and coordinate appointment bookings. Collaborate with internal and external agents, ensuring effective communication and customer liaison. Provide regular portfolio progress reporting and manage site visit results, actioning relevant industry dataflows. Process Junifer tickets efficiently. Experience and Qualifications: Essential: Proven negotiation and influencing skills to achieve optimal results. Ability to establish and maintain long-term business relationships. Proficient in IT, specifically with Microsoft Word and Excel. Excellent communication skills, capable of engaging effectively with customers, suppliers, and staff at all levels. Strong ability to work independently, accurately, and use initiative. Meticulous attention to detail and accuracy in work. Ability to perform under pressure while maintaining a professional and calm demeanor. Strong organizational skills with the ability to prioritize workload and maintain service quality. Desirable: Previous experience in advanced metering operations or a related field. Familiarity with the energy sector and industry regulations. Note: This is a contract role, and employment is on behalf of Rullion We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates. At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Our client, a leading energy provider committed to delivering innovative and sustainable solutions, is looking for a PMO Analyst to support the Tech Portfolio Manager. The role focuses on providing clear information and insights across a diverse portfolio of initiatives. You'll work within a lean portfolio framework, ensuring projects align with key business objectives while supporting ongoing demand management and review processes. The PMO Analyst will play a key role in spotting potential risks, clarifying critical issues, and contributing to the design of effective solutions. This is an initial three-month contract with the potential for extension. The role is full-time (37 hours per week) and follows a hybrid working pattern, with one to two days per week required onsite for collaboration. Accountabilities: Review operational processes and collaborate with developers to ensure products align with strategic objectives. Record and document minutes during strategy meetings with accuracy. Identify, evaluate, and communicate risks and issues, ensuring proper tracking and resolution. Maintain RAID logs and manage workflow tasks in Asana. Monitor and follow up on outstanding actions to drive effective resolutions. Contribute to risk management, including mitigation planning and tracking. Perform data analysis to assess risks and their potential impact. Support management of Tech and Data backlogs, ensuring clarity for prioritisation and alignment with company strategy. Assist with quarterly planning and coordinate activities for the central change board. Partner with Product, Engineering, and Data leadership to track progress against agreed objectives. Facilitate impact assessments for new demand within Technology. Support lean governance and best practices through financial process support, risk and issue management, KPI reporting, milestone tracking, and monitoring leading/lagging indicators. Contribute to capacity planning and effort estimation. Provide transparency on portfolio performance through communication and data reporting. Coordinate with third parties to monitor dependencies and outcomes, maintaining a centralised action tracker. Knowledge and Skills: Meticulous attention to detail paired with a strong problem-solving mindset. Skilled in managing and engaging stakeholders across mid to senior levels. Demonstrated expertise in data analysis and interpretation. Proficient with project management platforms including Asana, Trello, and Jira. Experienced in leveraging data analysis tools to drive insights. Highly accurate and detail-oriented in all deliverables. Strategic and proactive thinker with a focus on delivering outcomes. Capable of performing effectively under pressure while meeting tight deadlines. Extensive background in project and portfolio support, including financial management. Proven experience in IT governance and planning roles. Strong written and verbal communicator, able to convey complex ideas clearly. Consultancy-oriented skill set, including workshop facilitation, presentations, and creative problem solving. Influential collaborator with strong stakeholder management, negotiation, and assertiveness skills. Adept at analyzing data to identify risks, issues, and opportunities, and presenting findings to enable effective decision-making. Please note: Should your application be successful, and you are offered the role, a few pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service. This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.