Your Place

Facilities & Maintenance Operative (Known internally as Maintenance Officer) Location: Canning Town, East London Salary: £(phone number removed) per year (depending on experience) salary increase in April Contract: Full-time, Permanent Why work at Your Place? 25 days annual leave, rising by one day each year up to 30 Bank holidays included An extra day off for your birthday A weekly Wellbeing Hour to do whatever supports your wellbeing 2 Wellbeing Days per year Reimbursement for gym membership Cycle-to-work scheme and season ticket loans Free eye tests and contributions towards glasses Pension We match your pension contributions up to 7.5% Internal training and development Membership to professional bodies where relevant Flexible Working Discounts on holidays, shopping, dining out and more through our Proud to Care scheme and blue light card About This role plays a vital part in ensuring our buildings remain safe, clean, and welcoming for residents, employees, and visitors. You will support the Facilities Manager in delivering planned and reactive maintenance, health & safety checks, and general caretaking duties across the site. Responsibilities Carry out daily, weekly, and monthly planned maintenance tasks (fire alarm tests, water temperature checks, emergency lighting tests, etc.) Provide first-line response to reactive maintenance, cleaning, and repair requests Conduct minor building repairs, spot cleaning, decorating, and basic plumbing tasks Inspect plant rooms, boilers, and equipment for leaks and general condition Ensure equipment is safely stored, maintained, and compliant with safety standards Support Customer Services with scheduled room health & safety checks Cleaning & Caretaking Perform general janitorial duties Maintain cleanliness and safety across communal areas Assist with grounds inspections and upkeep Clear snow and grit pathways during adverse weather Facilities Support Carry out porterage duties (furniture moves, room setups, etc.) Use hand and power tools safely and effectively Liaise with subcontractors to ensure high-quality work and safe practices Maintain accurate digital records and update internal systems Provide excellent customer service to residents Health & Safety Follow all organisational Health & Safety procedures Contribute to risk assessments and implement required actions Report and follow up on maintenance, cleaning, or safety concerns Other Duties : Undertake additional tasks within your capability as required Person Specification Experience Experience in building maintenance, caretaking, handyperson duties, or cleaning Experience with risk assessments or a health & safety qualification Qualifications Building trade or health & safety/facilities qualification (desirable) Full UK driving licence (desirable) Skills & Knowledge Strong understanding of building-related health & safety requirements Good communication skills Confident using IT systems Abilities Able to manage workload effectively Able to communicate professionally with a wide range of people Accurate data entry and record keeping Personal Qualities Confident in challenging unsafe behaviour Diplomatic, tactful, patient, and approachable Self-motivated, reliable, and punctual Strong interpersonal skills Pre-Employment Requirements Enhanced DBS check Proof of right to work in the UK 2 references Medical clearance

Resident Support Worker / Key Worker Supported Housing (Known internally as Support Worker) Location: Canning Town, East London Salary: £30,205 - £32,965 (depending on experience) Contract: Full-time, Permanent Why work at Your Place? 25 days annual leave, rising by one day each year up to 30 Bank holidays included An extra day off for your birthday A weekly Wellbeing Hour to do whatever supports your wellbeing 2 Wellbeing Days per year Reimbursement for gym membership Cycle-to-work scheme and season ticket loans Free eye tests and contributions towards glasses Pension We match your pension contributions up to 7.5% Internal training and development Membership to professional bodies where relevant Flexible Working Discounts on holidays, shopping, dining What Makes This Role Special Meaningful 1:1 keywork build trusted relationships and support residents to achieve their goals. Joined-up support work closely with our Community Partnership Team, Resident Services and Move-On Specialist. Real-world impact help residents connect with health, wellbeing, skills, employment and community opportunities. Learning culture reflective practice and development built into the role. Values-led environment we work as One Team and role model Growth, Inclusion, Collaboration and Compassion. This role includes shift work, including evenings and weekends. Resident Support Worker / Key Worker Responsibilities Deliver regular one-to-one keywork sessions using a strengths-based, outcomes-focused approach. Complete and review needs assessments, support plans and risk assessments using motivational interviewing and SMART planning. Support residents to develop independent living skills, manage tenancies and maintain safe routines. Coordinate support with internal specialists and external agencies (health, substance misuse, social care, probation, DWP, etc.). Support residents to access meaningful activities, community opportunities and peer-led groups. Maintain accurate, timely case notes and outcome records on the case management system. Contribute to a safe, respectful, psychologically informed environment. Respond to incidents and safeguarding concerns in line with policy. Participate in team meetings, reflective practice and service improvement activities. Resident Support Worker / Key Worker Person Specification Experience Experience supporting people affected by homelessness, multiple disadvantage or complex needs (through work, volunteering or education). Experience working in a trauma-informed, person-centred way. Experience completing assessments, support plans and risk assessments. Experience of partnership working and multi-agency coordination. Desirable: Experience supporting migrants or people facing barriers to move-on. Experience using In-Form. Relevant qualifications in supporting vulnerable adults. Skills & Knowledge Ability to build rapport while maintaining professional boundaries. Strong communication skills with residents and professionals. Good organisational skills; able to manage a caseload and competing priorities. Good IT skills (Microsoft Office, case management systems such as In-Form/Salesforce/Pyramid). Understanding of safeguarding, confidentiality, GDPR and health & safety. Knowledge of issues affecting supported housing and vulnerable adults. Ability to work shifts including evenings and weekends. Personal Qualities Highly organised, self-sufficient and able to meet deadlines. Able to work independently and collaboratively as part of a team. Strong sense of responsibility and accountability. Self-aware and proactive about training and support needs.