Stonewater

Home Ownership Customer Coordinator Location: Remote Salary : £26,227.5 per annum Vacancy Type: Permanent Closing Date: 12 August 2026 Are you highly organised, customer-focused and experienced in property or conveyancing administration? We're looking for a Home Ownership Customer Coordinator (known internally as Commercial Services Coordinator) to join our Commercial & Revenue team, where you'll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most. About the role Working closely with customers, solicitors and internal stakeholders, you'll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You'll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way. Key responsibilities Manage and progress a portfolio of around 50-60 live cases, ensuring transactions are completed within required timescales Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance Provide specialist advice on leases, service charges and home ownership obligations Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer Carry out affordability and income/expenditure assessments for potential purchasers Coordinate valuations, EPCs and other external reports to support sales activity Maintain accurate records on customer management systems and track income and expenditure from transactions Deliver excellent customer service via phone, email and written correspondence What we're looking for A strong commitment to delivering excellent customer service Experience or knowledge of property sales, leasehold or conveyancing processes Ability to manage a high-volume caseload while maintaining attention to detail Confident in reading, interpreting and explaining legal and lease documentation Strong organisational, numeracy and literacy skills Comfortable working with Microsoft Outlook, Word and Excel Proactive, flexible and able to work independently as well as part of a team Why join us? You'll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. We offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Tenancy Support Caseworker Location: West Midlands(e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary : £32,300 per annum Vacancy Type: Permanent, Full time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Housing and Communities Director Location: Remote (With occasional travel nationally) Salary: £94,671.46 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We're looking for an exceptional Housing and Communities Director to join our Customer Experience Directorate and play a pivotal role in shaping the future of housing services for over 90,000 customers across 40,000 homes nationally. This is a high-profile leadership opportunity for an experienced housing professional who is passionate about delivering outstanding customer experiences, building high-performing teams, and driving transformational change across a large and complex organisation. The Role Reporting to the Group Director of Homes and Communities, you will provide strategic leadership across housing operations, ensuring the delivery of customer-centric, tenure-blind housing management services. You will lead nationally dispersed operational teams and work collaboratively with fellow Customer Experience Directors to deliver Stonewater's strategic priorities. You will be responsible for: Leading housing management, neighbourhood and community services, including tenancy management, anti-social behaviour and customer support services. Embedding a culture of customer excellence aligned to our Customer Promise. Driving service transformation, performance improvement and operational efficiency. Ensuring legal, regulatory and governance compliance while supporting our ambition to achieve and maintain the highest regulatory standards. Using customer insight and feedback to shape and improve services. Leading and developing high-performing teams that are empowered to deliver exceptional outcomes. Managing significant operational budgets and contributing to strategic business planning. Representing Stonewater with key stakeholders, partners, regulators and sector bodies. About You We're seeking a strategic and inspirational leader with significant senior-level experience within housing operations or neighbourhood services. You will bring: Extensive leadership experience with a proven track record of developing and motivating high-performing teams. Deep expertise in housing management and neighbourhood services. Strong experience leading large-scale services within a customer-focused environment. A successful track record of business transformation and delivering measurable improvements in customer outcomes. Excellent knowledge of the social housing sector and regulatory landscape. Strong commercial, financial and risk management skills. Exceptional communication, influencing and stakeholder management capabilities. The ability to translate strategy into action and drive change across complex organisations. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Income Performance Analyst Location: Hybrid Salary: £34,000 per annum At Stonewater, we're committed to helping our customers sustain their tenancies and thrive in their homes. We're looking for an analytical and insight-driven Income Performance Analyst to join our national Income team and play a key role in shaping how we maximise income, improve performance and deliver exceptional customer outcomes. This is an exciting opportunity for someone who enjoys working with data, identifying trends and translating complex information into clear, actionable recommendations that influence both operational and strategic decision-making. The Role As our Income Performance Analyst, you'll provide performance intelligence, forecasting and analytical insight that helps drive continuous improvement across our income function. You'll work closely with operational colleagues, senior leaders and specialist teams to identify risks, opportunities and emerging trends, ensuring we take a proactive approach to income collection and customer support. You'll be responsible for analysing performance across approximately 40,000 rent accounts, helping to shape interventions that improve collection rates, support tenancy sustainment and deliver value for money. Key Responsibilities Analyse income and customer data to identify trends, risks and opportunities. Produce performance reports, dashboards, forecasting and predictive analysis. Develop data-led approaches to support early intervention and reduce arrears escalation. Create meaningful insights that support operational and strategic decision-making. Support targeted deployment of resources through segmentation and performance analysis. Monitor and review key performance indicators, highlighting areas for improvement. Translate complex data into clear and engaging information for a range of audiences. Work collaboratively with Income, Finance, Business Systems and Data teams to improve reporting capability and data quality. Assess the impact of external factors such as welfare reform, economic changes and regulatory developments on income performance. Support a culture of continuous improvement, accountability and evidence-based decision making. About You We're looking for someone who combines strong analytical capability with the ability to communicate insights in a simple and engaging way. You'll ideally bring: Excellent analytical and problem-solving skills. Advanced Excel skills and experience of data analysis and reporting. Experience using Power BI or similar business intelligence and data visualisation tools. The ability to extract, manipulate and interpret large datasets from multiple systems. Strong numerical skills and confidence working with performance data. Experience presenting information and recommendations to a variety of stakeholders, including senior leaders. Excellent communication and relationship-building skills. A collaborative approach and a genuine passion for using data to improve services and outcomes. Experience within income management, social housing or rent collection would be advantageous, but we're equally interested in candidates with strong analytical skills from other sectors who can demonstrate transferable experience. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Project Officer Location: Home Based, covering the South (East and West Sussex, Hampshire, Bournemouth, Christchurch, Poole, Dorset, Wiltshire & Devon). Salary: £26,897 per annum Vacancy Type: 12 Month Fixed Term Contract, Full Time Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At Stonewater, we have some of the most significant growth targets in the sector and we re looking for a Project Officer to help support to drive forward our development programme. We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We ve built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it s not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South, primarily East Sussex to begin with. The ability to independently travel to various sites within the region is essential and may be suitable for those living in Sussex, Surrey and Hampshire. Stonewater pay 55p per mile for casual car users. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Income Performance Analyst Location: Hybrid Salary: £34,000 per annum At Stonewater, we're committed to helping our customers sustain their tenancies and thrive in their homes. We're looking for an analytical and insight-driven Income Performance Analyst to join our national Income team and play a key role in shaping how we maximise income, improve performance and deliver exceptional customer outcomes. This is an exciting opportunity for someone who enjoys working with data, identifying trends and translating complex information into clear, actionable recommendations that influence both operational and strategic decision-making. The Role As our Income Performance Analyst, you'll provide performance intelligence, forecasting and analytical insight that helps drive continuous improvement across our income function. You'll work closely with operational colleagues, senior leaders and specialist teams to identify risks, opportunities and emerging trends, ensuring we take a proactive approach to income collection and customer support. You'll be responsible for analysing performance across approximately 40,000 rent accounts, helping to shape interventions that improve collection rates, support tenancy sustainment and deliver value for money. Key Responsibilities Analyse income and customer data to identify trends, risks and opportunities. Produce performance reports, dashboards, forecasting and predictive analysis. Develop data-led approaches to support early intervention and reduce arrears escalation. Create meaningful insights that support operational and strategic decision-making. Support targeted deployment of resources through segmentation and performance analysis. Monitor and review key performance indicators, highlighting areas for improvement. Translate complex data into clear and engaging information for a range of audiences. Work collaboratively with Income, Finance, Business Systems and Data teams to improve reporting capability and data quality. Assess the impact of external factors such as welfare reform, economic changes and regulatory developments on income performance. Support a culture of continuous improvement, accountability and evidence-based decision making. About You We're looking for someone who combines strong analytical capability with the ability to communicate insights in a simple and engaging way. You'll ideally bring: Excellent analytical and problem-solving skills. Advanced Excel skills and experience of data analysis and reporting. Experience using Power BI or similar business intelligence and data visualisation tools. The ability to extract, manipulate and interpret large datasets from multiple systems. Strong numerical skills and confidence working with performance data. Experience presenting information and recommendations to a variety of stakeholders, including senior leaders. Excellent communication and relationship-building skills. A collaborative approach and a genuine passion for using data to improve services and outcomes. Experience within income management, social housing or rent collection would be advantageous, but we're equally interested in candidates with strong analytical skills from other sectors who can demonstrate transferable experience. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Home Ownership Customer Coordinator Location: Remote Salary : £26,227.5 per annum Vacancy Type: Permanent Closing Date: 12th August 2026 Are you highly organised, customer-focused and experienced in property or conveyancing administration? We re looking for a Home Ownership Customer Coordinator (known internally as Commercial Services Coordinator) to join our Commercial & Revenue team, where you ll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most. About the role Working closely with customers, solicitors and internal stakeholders, you ll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You ll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way. Key responsibilities Manage and progress a portfolio of around live cases, ensuring transactions are completed within required timescales Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance Provide specialist advice on leases, service charges and home ownership obligations Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer Carry out affordability and income/expenditure assessments for potential purchasers Coordinate valuations, EPCs and other external reports to support sales activity Maintain accurate records on customer management systems and track income and expenditure from transactions Deliver excellent customer service via phone, email and written correspondence What we re looking for A strong commitment to delivering excellent customer service Experience or knowledge of property sales, leasehold or conveyancing processes Ability to manage a high-volume caseload while maintaining attention to detail Confident in reading, interpreting and explaining legal and lease documentation Strong organisational, numeracy and literacy skills Comfortable working with Microsoft Outlook, Word and Excel Proactive, flexible and able to work independently as well as part of a team Why join us? You ll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. We offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Scheme Manager Location: Norfolk House, Leominster Salary: £19,232.81 per annum Vacancy Type: Permanent, Part Time (27.5 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Norfolk House, a welcoming retirement living scheme in Leominster. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Check out a day in the life of a Scheme Manager: Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Multi-Trade Operative Location: South East Salary: £38,231 per annum Vacancy Type : Full-time We re looking for a skilled Multi-Trade Operative to join our Maintenance Services team within Mount Green, based in Leatherhead, Surrey. You ll carry out a wide range of repairs and maintenance work in our customers homes, helping us deliver a reliable, high-quality service. This is a varied, hands-on role where no two days are the same - perfect for someone who takes pride in their work and enjoys solving problems. What you ll be doing Carrying out responsive repairs, void works and property MOTs to a high standard Diagnosing faults and completing works efficiently and within agreed timescales Aiming for a first-time fix wherever possible Managing materials, van stock and ordering supplies as needed Using mobile systems (PDA) to update jobs in real time Communicating clearly with customers about work and follow-up actions Working safely at all times, carrying out risk assessments and following procedures Supporting apprentices or colleagues where needed What we re looking for Experience in building maintenance or a skilled trade Relevant qualification (e.g. NVQ Level 3, City & Guilds) or equivalent experience Strong understanding of health & safety and safe working practices Ability to manage your workload and prioritise effectively Good communication skills and a customer-focused approach A team player who can also work independently Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Senior Development Manager Location: Home Based, covering the North Salary: £66,500.00 plus £4,385.00 Car Allowance, per annum We're looking for an experienced and commercially minded Senior Development Manager to play a leading role in delivering high-quality affordable homes across our development programme. Working as part of a high-performing Development Team, you'll lead the delivery of complex housing schemes, manage a portfolio of projects from acquisition through to completion, and provide leadership to Development Managers and Project Officers across your region. This is an exciting opportunity for a motivated development professional who is passionate about creating new homes and making a positive impact on communities. The Role As Senior Development Manager, you'll be responsible for the overall delivery of a regional development programme, ensuring schemes are delivered safely, efficiently, on budget and to the highest standards. You'll also support the identification, appraisal and acquisition of new development opportunities, helping to drive the organisation's growth ambitions. Key responsibilities include: Leading the delivery of a programme of affordable housing developments from pre-contract stage through to completion. Managing complex and large-scale development projects through design, procurement and construction phases. Building and maintaining strong relationships with local authorities, developers, landowners, consultants, contractors and other key stakeholders. Supporting the identification, appraisal and acquisition of new business opportunities and development sites. Leading planning application submissions and Section 106 negotiations. Providing leadership, coaching and support to Development Managers and Project Officers. Managing budgets, forecasts, cashflows and financial performance across your development portfolio. Ensuring accurate reporting, compliance and programme data management. Working collaboratively with internal teams to ensure successful handover of completed homes for sale or lettings. Deputising for the Head of Development where required and providing leadership during periods of high demand. About You We're looking for a confident and proactive leader with a strong track record in residential development, affordable housing or a related sector. You'll bring: Significant experience managing housing development projects from acquisition through to completion. Strong knowledge of affordable housing delivery, planning processes, Homes England requirements and construction practices. Excellent project management and stakeholder management skills. Experience leading and developing high-performing teams. Strong commercial awareness and financial management capability. Exceptional communication and presentation skills, with the ability to engage effectively at all levels. The ability to solve complex problems, drive change and continuously improve processes and outcomes. A collaborative approach combined with the confidence to make decisions and take ownership of results. Why Join Us? This is a fantastic opportunity to influence the delivery of much-needed affordable homes while developing your career within a forward-thinking and purpose-driven organisation. You'll work alongside experienced professionals who are committed to creating sustainable communities and delivering positive social impact. If you're passionate about development, thrive in a leadership role and want to play a key part in delivering homes that change lives, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Contact Centre Advisor Location: While this role is hybrid (% based at our Bournemouth Hub and the rest from home), you ll initially be office-based until you ve successfully completed your probation period. Salary: £26,227.50 per annum Hours per week: 37.5, 25 & 18.5 If you re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it s about helping people, problem solving, supporting communities, and being part of a team that cares. We have the following opportunities available; x 2 Permanent, Full Time (37.5 hours per week) Permanent, Part Time (25 hours per week) Permanent, Part Time (18.5 hours per week) Why you ll love working with us A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At Stonewater, you ll join a team where people build long, fulfilling careers. It s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life s ups and downs. Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures. What you ll be doing: You ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living. Our hybrid approach means you ll enjoy the best of both worlds - connection and collaboration at our Bournemouth Hub, and flexibility to work from home once you re confident in the role and meeting your goals. Are you: Able to deliver an excellent customer service experience Thrive under pressure and enjoy helping people Resilient, empathetic and a great communicator Organised, focused and able to meet targets Confident using multiple systems then we d love to hear from you! If you have worked in a contact centre before that is just a bonus! Working hours: Shift pattern covering: Monday Friday, 8am 8pm Saturday, 9am 1pm Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Customer Resolution Caseworker (FTC) Location: Remote Salary: £32,300 per annum Vacancy Type: Fixed term contract until April 2027 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re looking for a Resolution Caseworker to join our Customer Resolution team and play a vital role in improving customer satisfaction and trust. About the Role As a Resolution Caseworker, you ll be at the heart of our customer experience, managing complaints and service issues from start to finish. You ll take ownership of cases, working collaboratively across teams to investigate concerns, identify root causes, and deliver fair, timely and high-quality resolutions. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is driven to make a real difference to customers experiences. What You ll Be Doing Managing and responding to customer complaints with empathy, professionalism, and efficiency Investigating cases thoroughly, gathering evidence and making balanced decisions Delivering timely, high-quality responses in line with regulatory requirements and internal policies Using sound judgement to determine appropriate outcomes, including compensation where necessary Acting as the main point of contact for customers throughout the resolution journey Collaborating with colleagues and stakeholders to drive early and effective resolutions Maintaining accurate case records and documentation Identifying recurring issues and sharing insights to support service improvements Promoting a customer-first culture and acting as a role model for excellent service About You You ll bring strong communication skills and a passion for delivering fair outcomes, alongside the ability to handle sensitive situations with confidence and professionalism. We re particularly interested in candidates who have: Experience in complaints handling or customer service, ideally within housing or a related sector An understanding of complaint handling standards (such as the Housing Ombudsman Complaint Handling Code) or a willingness to learn Strong analytical and problem-solving skills with the ability to make sound judgements Confidence in managing challenging conversations and negotiating positive outcomes Excellent organisational skills with the ability to prioritise and manage your own caseload A collaborative mindset and the ability to build effective working relationships A commitment to equality, diversity and inclusion Good IT skills and experience using case management systems Why Join Us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. You ll be joining a team that is committed to continuous improvement and delivering positive outcomes for customers. In this role, you ll have the opportunity to influence service delivery, contribute to meaningful change, and develop your skills in complaint handling and customer experience. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Senior Support Worker Location: Swindon Salary: £30,472 per annum Vacancy Type: Permanent, Full Time Make a Real Difference Become a Senior Support Worker in our Bow Court and Hazelmead House. Are you passionate about empowering people to transform their lives? Do you thrive in a supportive, person-centred environment where no two days are the same? If so, we d love to hear from you! Stonewater is looking for a Senior Support Worker to join our Supported Housing team, helping some of the most vulnerable members of our communities to build brighter futures. What you ll be doing Leading and supporting a team of Support Workers to deliver high-quality, person-centred support. Managing a caseload of customers, helping them work towards independent living. Coordinating referrals, assessments, and customer inductions. Delivering focused support sessions on topics like budgeting, wellbeing, and employment skills. Ensuring safeguarding practices are followed and risks are managed. Working collaboratively with partner agencies to connect customers with additional support. What we re looking for Experience working with vulnerable people and managing caseloads. Proven ability to lead and inspire a team. Strong partnership working skills with agencies such as mental health services and housing teams. Knowledge of housing and benefits advice. Excellent communication and organisational skills. A Level 3 qualification in Health and Social Care (or equivalent). IT literacy, including Microsoft Office and housing management systems. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Permanent, Full Time (37.5 hours per week) - £24,570 per annum Permanent, Part Time (33 hours per week) - £22,582.56 per annum Here at Stonewater, we re seeking a Homes Service Administrator someone to provide effective administrative support to the Homes directorate. You ll become part of a cross-functional team, pulling together all expertise to provide an agile approach to the delivery of Homes Support Service. You ll be accurately processing invoices and payments, ensuring they are coded to the correct cost amount, and liaising with Finance and other departments as necessary, so payments are made within agreed contractual timescales. You ll also deal with enquiries from customers and suppliers and work alongside other areas of Stonewater to maintain the condition of our stock through support of responsive repairs, planned and cyclical works. The ideal candidate will: Have a positive and pro-active attitude, patience, and the ability to work using own initiative. Have experience of working in an administrative/office environment. Have experience of processing invoices. Be computer literate with the ability to work with figures and spreadsheets. Be a confident communicator with strong interpersonal skills. Be able to liaise with all key stakeholders in a professional manner. Have a flexible approach and good customer service skills. Be able to manage and prioritise work and projects in a timely organised manner. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?

Make a real difference with Stonewater At Stonewater, we're on a mission to be the go-to provider for young people - and that means putting them at the heart of everything we do. We re looking for a passionate, driven, and visionary leader to help us deliver life-changing services that support young people and individuals with mental health needs. As our Supported Housing Operations Manager , you ll take the lead across a group of our supported living services. Your role will be pivotal in shaping vibrant, inclusive services that champion co-production, unlock sustainable futures, and give young people the best possible start in life. What you ll be doing: Leading and inspiring Service Managers to deliver outstanding services Driving operational excellence across supported living schemes within your portfolio Building strong, strategic partnerships with local stakeholders to create real impact Championing high standards of customer satisfaction and achieving key performance targets Bringing fresh ideas and energy to our work with young people and our wider supported living offer Your portfolio may include schemes across Dorset, Devon, Oxfordshire, Wiltshire, and Gloucestershire. This is a home-based role with regular travel to sites, so flexibility is essential as our services continue to grow. The successful applicant will be required to register as our Ofsted Nominated Individual and take part in an on-call rota. Here is a short video from a former customer of one of our Supported Housing services What we re looking for: Proven experience in managing Supported Living services A confident leader with a clear vision for innovative, sustainable service delivery Strong budgeting, performance management, and stakeholder engagement skills A natural collaborator who thrives on partnership working Someone who s self-motivated, organised, and able to juggle multiple priorities Knowledge of Health & Safety, safeguarding, and best practice in supported housing A track record of securing service growth and delivering successful contracts Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?