Stonewater

Income Performance Analyst Location: Hybrid Salary: £34,000 per annum At Stonewater, we're committed to helping our customers sustain their tenancies and thrive in their homes. We're looking for an analytical and insight-driven Income Performance Analyst to join our national Income team and play a key role in shaping how we maximise income, improve performance and deliver exceptional customer outcomes. This is an exciting opportunity for someone who enjoys working with data, identifying trends and translating complex information into clear, actionable recommendations that influence both operational and strategic decision-making. The Role As our Income Performance Analyst, you'll provide performance intelligence, forecasting and analytical insight that helps drive continuous improvement across our income function. You'll work closely with operational colleagues, senior leaders and specialist teams to identify risks, opportunities and emerging trends, ensuring we take a proactive approach to income collection and customer support. You'll be responsible for analysing performance across approximately 40,000 rent accounts, helping to shape interventions that improve collection rates, support tenancy sustainment and deliver value for money. Key Responsibilities Analyse income and customer data to identify trends, risks and opportunities. Produce performance reports, dashboards, forecasting and predictive analysis. Develop data-led approaches to support early intervention and reduce arrears escalation. Create meaningful insights that support operational and strategic decision-making. Support targeted deployment of resources through segmentation and performance analysis. Monitor and review key performance indicators, highlighting areas for improvement. Translate complex data into clear and engaging information for a range of audiences. Work collaboratively with Income, Finance, Business Systems and Data teams to improve reporting capability and data quality. Assess the impact of external factors such as welfare reform, economic changes and regulatory developments on income performance. Support a culture of continuous improvement, accountability and evidence-based decision making. About You We're looking for someone who combines strong analytical capability with the ability to communicate insights in a simple and engaging way. You'll ideally bring: Excellent analytical and problem-solving skills. Advanced Excel skills and experience of data analysis and reporting. Experience using Power BI or similar business intelligence and data visualisation tools. The ability to extract, manipulate and interpret large datasets from multiple systems. Strong numerical skills and confidence working with performance data. Experience presenting information and recommendations to a variety of stakeholders, including senior leaders. Excellent communication and relationship-building skills. A collaborative approach and a genuine passion for using data to improve services and outcomes. Experience within income management, social housing or rent collection would be advantageous, but we're equally interested in candidates with strong analytical skills from other sectors who can demonstrate transferable experience. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Scheme Manager Location: Norfolk House, Leominster Salary: £19,232.81 per annum Vacancy Type: Permanent, Part Time (27.5 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Norfolk House, a welcoming retirement living scheme in Leominster. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Check out a day in the life of a Scheme Manager: Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Senior Development Manager Location: Home Based, covering the North Salary: £66,500.00 plus £4,385.00 Car Allowance, per annum We're looking for an experienced and commercially minded Senior Development Manager to play a leading role in delivering high-quality affordable homes across our development programme. Working as part of a high-performing Development Team, you'll lead the delivery of complex housing schemes, manage a portfolio of projects from acquisition through to completion, and provide leadership to Development Managers and Project Officers across your region. This is an exciting opportunity for a motivated development professional who is passionate about creating new homes and making a positive impact on communities. The Role As Senior Development Manager, you'll be responsible for the overall delivery of a regional development programme, ensuring schemes are delivered safely, efficiently, on budget and to the highest standards. You'll also support the identification, appraisal and acquisition of new development opportunities, helping to drive the organisation's growth ambitions. Key responsibilities include: Leading the delivery of a programme of affordable housing developments from pre-contract stage through to completion. Managing complex and large-scale development projects through design, procurement and construction phases. Building and maintaining strong relationships with local authorities, developers, landowners, consultants, contractors and other key stakeholders. Supporting the identification, appraisal and acquisition of new business opportunities and development sites. Leading planning application submissions and Section 106 negotiations. Providing leadership, coaching and support to Development Managers and Project Officers. Managing budgets, forecasts, cashflows and financial performance across your development portfolio. Ensuring accurate reporting, compliance and programme data management. Working collaboratively with internal teams to ensure successful handover of completed homes for sale or lettings. Deputising for the Head of Development where required and providing leadership during periods of high demand. About You We're looking for a confident and proactive leader with a strong track record in residential development, affordable housing or a related sector. You'll bring: Significant experience managing housing development projects from acquisition through to completion. Strong knowledge of affordable housing delivery, planning processes, Homes England requirements and construction practices. Excellent project management and stakeholder management skills. Experience leading and developing high-performing teams. Strong commercial awareness and financial management capability. Exceptional communication and presentation skills, with the ability to engage effectively at all levels. The ability to solve complex problems, drive change and continuously improve processes and outcomes. A collaborative approach combined with the confidence to make decisions and take ownership of results. Why Join Us? This is a fantastic opportunity to influence the delivery of much-needed affordable homes while developing your career within a forward-thinking and purpose-driven organisation. You'll work alongside experienced professionals who are committed to creating sustainable communities and delivering positive social impact. If you're passionate about development, thrive in a leadership role and want to play a key part in delivering homes that change lives, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Scheme Manager Location: Norfolk House, Leominster Salary: £19,232.81 per annum Vacancy Type: Permanent, Part Time (27.5 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we're looking for a proactive and caring individual to join us at Norfolk House, a welcoming retirement living scheme in Leominster. As our Scheme Manager , you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What we're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Check out a day in the life of a Scheme Manager: Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Customer Resolution Caseworker (FTC) Location: Remote Salary: £32,300 per annum Vacancy Type: Fixed term contract until April 2027 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re looking for a Resolution Caseworker to join our Customer Resolution team and play a vital role in improving customer satisfaction and trust. About the Role As a Resolution Caseworker, you ll be at the heart of our customer experience, managing complaints and service issues from start to finish. You ll take ownership of cases, working collaboratively across teams to investigate concerns, identify root causes, and deliver fair, timely and high-quality resolutions. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is driven to make a real difference to customers experiences. What You ll Be Doing Managing and responding to customer complaints with empathy, professionalism, and efficiency Investigating cases thoroughly, gathering evidence and making balanced decisions Delivering timely, high-quality responses in line with regulatory requirements and internal policies Using sound judgement to determine appropriate outcomes, including compensation where necessary Acting as the main point of contact for customers throughout the resolution journey Collaborating with colleagues and stakeholders to drive early and effective resolutions Maintaining accurate case records and documentation Identifying recurring issues and sharing insights to support service improvements Promoting a customer-first culture and acting as a role model for excellent service About You You ll bring strong communication skills and a passion for delivering fair outcomes, alongside the ability to handle sensitive situations with confidence and professionalism. We re particularly interested in candidates who have: Experience in complaints handling or customer service, ideally within housing or a related sector An understanding of complaint handling standards (such as the Housing Ombudsman Complaint Handling Code) or a willingness to learn Strong analytical and problem-solving skills with the ability to make sound judgements Confidence in managing challenging conversations and negotiating positive outcomes Excellent organisational skills with the ability to prioritise and manage your own caseload A collaborative mindset and the ability to build effective working relationships A commitment to equality, diversity and inclusion Good IT skills and experience using case management systems Why Join Us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. You ll be joining a team that is committed to continuous improvement and delivering positive outcomes for customers. In this role, you ll have the opportunity to influence service delivery, contribute to meaningful change, and develop your skills in complaint handling and customer experience. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Service Manager Location: Milton Road & Ellis House, Swindon, Swindon Foyer, Wiltshire House, Swindon, Radnor House Lodge, Swindon Salary: £34,000 per annum Vacancy Type : Full-time Lead with purpose. Deliver lasting impact. At Stonewater, we believe everyone deserves the opportunity to live independently, thrive within their community, and achieve their ambitions. We're looking for an experienced and passionate Service Manager to lead our five Supported Living services in Swindon (Swindon Foyer, Radnor Lodge, Wiltshire House, Ellis House and Milton Road), and help shape exceptional outcomes for people with diverse support needs. This is a rewarding leadership role where you'll inspire and develop a dedicated team, champion customer-focused services, and ensure the delivery of high-quality, person-centred support. If you're motivated by making a genuine difference and have experience within supported housing, social care, homelessness, mental health, learning disabilities, or young people's services, we'd love to hear from you! About the role As Service Manager, you'll take overall responsibility for the day-to-day management, quality, and performance of your services. You'll lead and support a team of colleagues to deliver exceptional customer experiences, while ensuring compliance, safeguarding, health and safety, and service standards are consistently achieved. You'll work closely with customers, local authorities, commissioners, and partner agencies to create positive outcomes and ensure customer voice and co-production remain at the heart of everything we do. Key responsibilities include: Leading, coaching and developing a high-performing team. Driving excellent person-centred support planning and customer outcomes. Championing customer involvement and co-production. Monitoring service performance, quality standards and KPIs. Managing occupancy, lettings, income collection and service budgets. Ensuring robust safeguarding practices and risk management. Building strong partnerships with external agencies and commissioners. Supporting customers to access employment, education and training opportunities. Embedding trauma-informed and psychologically informed approaches across the service. Promoting equality, diversity and inclusion in all aspects of service delivery. Participating in an on-call rota to support operational resilience when required. About you We're looking for someone who combines strong operational leadership with genuine compassion and a commitment to delivering excellent services. You'll ideally have: Experience in a management or team leadership role within Supported Living, Supported Housing, Social Care, Homelessness, Mental Health, Learning Disability or Young People's Services. A Level 3 qualification (or equivalent experience) within housing, support, health or social care. Strong knowledge of person-centred support, safeguarding, risk management and supported housing services. Experience leading and motivating teams in a busy, fast-paced environment. An understanding of housing and tenancy-related legislation. Excellent communication, relationship-building and stakeholder management skills. A passion for improving lives and delivering inclusive services that celebrate diversity and individuality. Why join Stonewater? At Stonewater, you're not just taking on a management position, you're joining a values-driven organisation committed to creating brighter futures for our customers. In return, you'll benefit from: A meaningful role where you can make a real difference every day. Ongoing learning, development and career progression opportunities. A collaborative and supportive leadership team. The chance to influence service development and innovation. A workplace that values wellbeing, inclusion and personal growth. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Tenancy Support Caseworker Location: West Midlands(e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary : £32,300 per annum Vacancy Type: Permanent, Full time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Housing and Communities Director Location: Remote (With occasional travel nationally) Salary: £97,511.64 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We're looking for an exceptional Housing and Communities Director to join our Customer Experience Directorate and play a pivotal role in shaping the future of housing services for over 90,000 customers across 40,000 homes nationally. This is a high-profile leadership opportunity for an experienced housing professional who is passionate about delivering outstanding customer experiences, building high-performing teams, and driving transformational change across a large and complex organisation. The Role Reporting to the Group Director of Homes and Communities, you will provide strategic leadership across housing operations, ensuring the delivery of customer-centric, tenure-blind housing management services. You will lead nationally dispersed operational teams and work collaboratively with fellow Customer Experience Directors to deliver Stonewater's strategic priorities. You will be responsible for: Leading housing management, neighbourhood and community services, including tenancy management, anti-social behaviour and customer support services. Embedding a culture of customer excellence aligned to our Customer Promise. Driving service transformation, performance improvement and operational efficiency. Ensuring legal, regulatory and governance compliance while supporting our ambition to achieve and maintain the highest regulatory standards. Using customer insight and feedback to shape and improve services. Leading and developing high-performing teams that are empowered to deliver exceptional outcomes. Managing significant operational budgets and contributing to strategic business planning. Representing Stonewater with key stakeholders, partners, regulators and sector bodies. About You We're seeking a strategic and inspirational leader with significant senior-level experience within housing operations or neighbourhood services. You will bring: Extensive leadership experience with a proven track record of developing and motivating high-performing teams. Deep expertise in housing management and neighbourhood services. Strong experience leading large-scale services within a customer-focused environment. A successful track record of business transformation and delivering measurable improvements in customer outcomes. Excellent knowledge of the social housing sector and regulatory landscape. Strong commercial, financial and risk management skills. Exceptional communication, influencing and stakeholder management capabilities. The ability to translate strategy into action and drive change across complex organisations. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Permanent, Full Time (37.5 hours per week) - £24,570 per annum Permanent, Part Time (33 hours per week) - £22,582.56 per annum Here at Stonewater, we re seeking a Homes Service Administrator someone to provide effective administrative support to the Homes directorate. You ll become part of a cross-functional team, pulling together all expertise to provide an agile approach to the delivery of Homes Support Service. You ll be accurately processing invoices and payments, ensuring they are coded to the correct cost amount, and liaising with Finance and other departments as necessary, so payments are made within agreed contractual timescales. You ll also deal with enquiries from customers and suppliers and work alongside other areas of Stonewater to maintain the condition of our stock through support of responsive repairs, planned and cyclical works. The ideal candidate will: Have a positive and pro-active attitude, patience, and the ability to work using own initiative. Have experience of working in an administrative/office environment. Have experience of processing invoices. Be computer literate with the ability to work with figures and spreadsheets. Be a confident communicator with strong interpersonal skills. Be able to liaise with all key stakeholders in a professional manner. Have a flexible approach and good customer service skills. Be able to manage and prioritise work and projects in a timely organised manner. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?

Make a real difference with Stonewater At Stonewater, we're on a mission to be the go-to provider for young people - and that means putting them at the heart of everything we do. We re looking for a passionate, driven, and visionary leader to help us deliver life-changing services that support young people and individuals with mental health needs. As our Supported Housing Operations Manager , you ll take the lead across a group of our supported living services. Your role will be pivotal in shaping vibrant, inclusive services that champion co-production, unlock sustainable futures, and give young people the best possible start in life. What you ll be doing: Leading and inspiring Service Managers to deliver outstanding services Driving operational excellence across supported living schemes within your portfolio Building strong, strategic partnerships with local stakeholders to create real impact Championing high standards of customer satisfaction and achieving key performance targets Bringing fresh ideas and energy to our work with young people and our wider supported living offer Your portfolio may include schemes across Dorset, Devon, Oxfordshire, Wiltshire, and Gloucestershire. This is a home-based role with regular travel to sites, so flexibility is essential as our services continue to grow. The successful applicant will be required to register as our Ofsted Nominated Individual and take part in an on-call rota. Here is a short video from a former customer of one of our Supported Housing services What we re looking for: Proven experience in managing Supported Living services A confident leader with a clear vision for innovative, sustainable service delivery Strong budgeting, performance management, and stakeholder engagement skills A natural collaborator who thrives on partnership working Someone who s self-motivated, organised, and able to juggle multiple priorities Knowledge of Health & Safety, safeguarding, and best practice in supported housing A track record of securing service growth and delivering successful contracts Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?