Fitzrovia Partnership
Camden, London
Job Purpose The Head of Place Management leads the delivery of The Fitzrovia Partnership's Safe & Clean mission. The role oversees all operational activity, contracts, partnerships, and member-facing services that maintain the district's quality, safety, and appearance. It ensures services are high quality, efficient, and aligned with the Partnership's wider missions of Economic Growth, Sustainability, and Place Shaping. The role focuses on delivering outputs that achieve agreed outcomes, combining operational leadership with innovation, value for money, and sound service design. Working with public and private partners and member businesses, the postholder drives measurable impact, continuous improvement, and effective stewardship of resources. Key Duties and Responsibilities Leadership and Delivery Lead all direct delivery, commissioned, and partnership activity under the Safe & Clean mission. Oversee cleaning, maintenance, waste, and safety operations, ensuring coordinated delivery and measurable outcomes. Manage the Operations Sub Group and all aspects of its agenda, ensuring effective governance and clear reporting. Ensure operational delivery aligns with the organisation's business plan and priority missions. Deputise for the Director of Policy and Place on operational matters. Service Design and Performance Design and manage services that are efficient, evidence based, and reflect best practice. Apply high quality service design and project management to all operational programmes. Monitor performance, KPIs, and budgets to ensure value for money and demonstrable impact. Apply commercial awareness to procurement and service improvement decisions. Use data and digital tools to improve performance, reporting, and productivity. Encourage innovation and learning from other districts and sectors. Partnership and Member Engagement Build effective working relationships with councils, police, statutory agencies, and partners. Engage regularly with member businesses, responding to issues and tracking activity through the CRM. Support members with licensing, planning, highways, and related operational matters. Ensure Safe & Clean delivery supports the Partnership's wider economic, sustainability, and place priorities. Governance and Compliance Manage procurement, contracts, and risk across operational services. Oversee health and safety, statutory compliance, and performance reporting. Produce clear reports and briefings for senior leadership and the Board. Ensure consistent and accurate use of the business CRM. Continuous Improvement Identify opportunities to improve service quality and efficiency. Stay informed on policy, technology, and best practice in place management. Promote a culture of learning, reflection, and improvement. Person Specification Skills and Experience Proven experience in operations, service delivery, or public realm management within a complex, multi-stakeholder environment. Strong experience of contract management and procurement, including setting KPIs, monitoring performance, and securing value for money. Demonstrable project management skills, with experience delivering multiple workstreams to fixed timelines and budgets. Experience working with local authorities, statutory agencies, and private sector partners. Strong commercial awareness, with the ability to manage budgets, assess costs, and make informed decisions about service delivery. Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems. Strong written and verbal communication skills, including report writing and briefing senior stakeholders. Knowledge and Understanding Understanding of place management and the role of Business Improvement Districts or similar partnership organisations. Knowledge of public realm services including cleaning, safety, maintenance, and environmental operations. Understanding of local government structures and how different city stakeholders operate and interact. Awareness of health and safety requirements, statutory compliance, and risk management in service delivery. Awareness of sustainability principles and their application to operational services. Personal Attributes Delivery-focused and accountable, with a strong sense of ownership for outcomes. Collaborative and approachable, able to work effectively across teams and organisations. Calm and resilient, able to manage competing priorities and respond to operational issues as they arise. Curious and reflective, with a willingness to learn, adapt, and continuously improve. Strong alignment with The Fitzrovia Partnership's values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation. How to Apply To apply for this role, please send a max 2-page cover letter and CV through by Monday 23 March at 11.59pm. Shortlisted candidates will be invited to interview w/c 30 March 2026 We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us
Job Purpose The Head of Place Management leads the delivery of The Fitzrovia Partnership's Safe & Clean mission. The role oversees all operational activity, contracts, partnerships, and member-facing services that maintain the district's quality, safety, and appearance. It ensures services are high quality, efficient, and aligned with the Partnership's wider missions of Economic Growth, Sustainability, and Place Shaping. The role focuses on delivering outputs that achieve agreed outcomes, combining operational leadership with innovation, value for money, and sound service design. Working with public and private partners and member businesses, the postholder drives measurable impact, continuous improvement, and effective stewardship of resources. Key Duties and Responsibilities Leadership and Delivery Lead all direct delivery, commissioned, and partnership activity under the Safe & Clean mission. Oversee cleaning, maintenance, waste, and safety operations, ensuring coordinated delivery and measurable outcomes. Manage the Operations Sub Group and all aspects of its agenda, ensuring effective governance and clear reporting. Ensure operational delivery aligns with the organisation's business plan and priority missions. Deputise for the Director of Policy and Place on operational matters. Service Design and Performance Design and manage services that are efficient, evidence based, and reflect best practice. Apply high quality service design and project management to all operational programmes. Monitor performance, KPIs, and budgets to ensure value for money and demonstrable impact. Apply commercial awareness to procurement and service improvement decisions. Use data and digital tools to improve performance, reporting, and productivity. Encourage innovation and learning from other districts and sectors. Partnership and Member Engagement Build effective working relationships with councils, police, statutory agencies, and partners. Engage regularly with member businesses, responding to issues and tracking activity through the CRM. Support members with licensing, planning, highways, and related operational matters. Ensure Safe & Clean delivery supports the Partnership's wider economic, sustainability, and place priorities. Governance and Compliance Manage procurement, contracts, and risk across operational services. Oversee health and safety, statutory compliance, and performance reporting. Produce clear reports and briefings for senior leadership and the Board. Ensure consistent and accurate use of the business CRM. Continuous Improvement Identify opportunities to improve service quality and efficiency. Stay informed on policy, technology, and best practice in place management. Promote a culture of learning, reflection, and improvement. Person Specification Skills and Experience Proven experience in operations, service delivery, or public realm management within a complex, multi-stakeholder environment. Strong experience of contract management and procurement, including setting KPIs, monitoring performance, and securing value for money. Demonstrable project management skills, with experience delivering multiple workstreams to fixed timelines and budgets. Experience working with local authorities, statutory agencies, and private sector partners. Strong commercial awareness, with the ability to manage budgets, assess costs, and make informed decisions about service delivery. Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems. Strong written and verbal communication skills, including report writing and briefing senior stakeholders. Knowledge and Understanding Understanding of place management and the role of Business Improvement Districts or similar partnership organisations. Knowledge of public realm services including cleaning, safety, maintenance, and environmental operations. Understanding of local government structures and how different city stakeholders operate and interact. Awareness of health and safety requirements, statutory compliance, and risk management in service delivery. Awareness of sustainability principles and their application to operational services. Personal Attributes Delivery-focused and accountable, with a strong sense of ownership for outcomes. Collaborative and approachable, able to work effectively across teams and organisations. Calm and resilient, able to manage competing priorities and respond to operational issues as they arise. Curious and reflective, with a willingness to learn, adapt, and continuously improve. Strong alignment with The Fitzrovia Partnership's values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation. How to Apply To apply for this role, please send a max 2-page cover letter and CV through by Monday 23 March at 11.59pm. Shortlisted candidates will be invited to interview w/c 30 March 2026 We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us
Fitzrovia Partnership
Camden, London
Director of Marketing and Communications (Maternity Cover) Location Onsite at the Company office in Fitzrovia (currently 175/176 Tottenham Court Road) and surrounding local area as required to carry out the duties of the company. Flexibility for one day per week working from home. Contract This is a full-time fixed term contract until February 2027 (covering maternity leave) Job Purpose This role is a senior leadership team member and strategic lead for all corporate and consumer communications, member business engagement and marketing. The relationship with our business community is essential to the success of The Fitzrovia Partnership (TFP) and the delivery of the organisation's vision and it is a key part of our strategy to ensure that businesses are aware of us and the services and projects we deliver. As such you would be responsible for the delivery of member engagement. You will lead the marketing and communications function and manage the Marcomms team, continually developing and implementing effective marketing and communications strategies clearly articulating TFP's vision, aims, projects and services. You will provide strategic oversight and development for: Member communication strategy including BID renewal communications Consumer communications and campaigns strategy Social, wellbeing, member event and training programmes Work on sustainability and social value All communications channels including newsletter, websites, social media Key Duties and Responsibilities Senior Leadership: To play a role together with the CEO and the Director of Policy and Place in setting the overall vision of the organisation and ensuring delivery specifically in relation to the agreed business plan. Have a key role working closely with the Board and relevant sub-groups. To represent the organisation publicly as required, and step in for the CEO as required. Lead by example; model the culture that you would wish to see across the organisation Team Leadership: Lead a high-performing, collaborative MarComms team Develop new team members, supporting their growth Line management of team members Manage MarComms budgets, procurement, KPIs, forecasting and reporting to ensure a best-value and effective impact. Member Engagement: Drive, develop, and ensure implementation of the member engagement strategy. Ensure effective account management contact with member businesses. Develop a detailed mid-term consultation and review. Oversee market research and consultation such as surveys, customer questionnaires, and focus groups to inform the development of plans, projects and services. Ensure effective response management to enquiries from members (levy paying businesses) and stakeholders. Ensure the company database is maintained as an accurate source of interactions with businesses and members and is actively utilised to best effect. Ensure a programme of engagement is in place with the business community, charities and Not-for-Profit organisations to develop outreach projects including volunteer days and CSR activities for our business members. Strategy and oversight: Develop and implement an effective Marketing and Communications strategy aligned to business goals. Produce an Annual Marketing and Communications Plan to implement the strategy effectively communicating and supporting our vision, projects and services. Continual building of insights from businesses on their specific needs and requirements. Advise the Senior Leadership Team on brand, campaigns and public engagement. Own and develop key messages for all main programme streams. Own the brand identity, including its evolution and ensuring full brand guidelines are in place. Consumer Marketing: Develop an effective consumer communications strategy. Lead on development of collateral centring around the TFP website and social media. Oversight of consumer campaigns and ensure effective evaluation and impact studies. Overall responsibility and accountability for the events programme including risk management governance. Experience of working with/commissioning designers. Projects: Develop, refresh, and ensure implementation of project specific communications (new and existing). Provide creative input and Marcomms elements of new, placemaking and cultural projects. Identify and secure brand-aligned partnerships to enhance destination campaigns. Drive joint marketing with businesses, tourism and media partners. Structure BID renewal communications based on insights gained throughout the BID term. Communication and Marketing Channels and Collateral: Ensure production of high quality and effective collateral. Consider and where appropriate develop new communications channels. Ensure TFP's messaging is clear, effective, engages relevant audiences To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required. Person Specification: Strong and proven experience of developing, shaping and ensuring implementation of marketing and communications strategies. Experience in corporate and consumer marketing and communications. Comprehensive knowledge and understanding of marketing and communication techniques and strategies, positioning and implementation of brand identities. Given the interim nature of the roe, the ability to "hit the ground running" and have impact in the short-term. Degree-level or professional equivalent qualification in Marketing and/or Communications. Confident interpersonal and communication skills for face-to-face and remote interactions. Staff management and development experience gained first-hand. Evidence of leadership presence and contribution to an organisation. Exceptional personal planning, project management and organisational skills. Adept at independent working taking accountability for own and team workload and timely deliverables of work, along with the flexibility to adapt to change. Ability to communicate and work cohesively and collaboratively with a wider team and colleagues. A flexible approach, professional outlook and positive attitude is essential. Proficient in Canva, media databases, CRM systems, social media management dashboards, and web CMS. The ability to instill in others to work to tight deadlines whilst caring to ensure a high standard of work quality. Confident in managing stakeholders, suppliers, and cross-functional teams. Please note that the above is not intended to be an exclusive or exhaustive list of responsibilities and personal specifications but an outline of the main areas. Please also note that the Company reserves the right to update the job description at its discretion. How to apply To apply for this role, please send a maximum 2-page supporting statement and your CV Shortlisted candidates will be invited to interview. The selection process will include a task based presentation. We will be reviewing applications as they come in and reserve the right to close the application early if appropriate. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
Director of Marketing and Communications (Maternity Cover) Location Onsite at the Company office in Fitzrovia (currently 175/176 Tottenham Court Road) and surrounding local area as required to carry out the duties of the company. Flexibility for one day per week working from home. Contract This is a full-time fixed term contract until February 2027 (covering maternity leave) Job Purpose This role is a senior leadership team member and strategic lead for all corporate and consumer communications, member business engagement and marketing. The relationship with our business community is essential to the success of The Fitzrovia Partnership (TFP) and the delivery of the organisation's vision and it is a key part of our strategy to ensure that businesses are aware of us and the services and projects we deliver. As such you would be responsible for the delivery of member engagement. You will lead the marketing and communications function and manage the Marcomms team, continually developing and implementing effective marketing and communications strategies clearly articulating TFP's vision, aims, projects and services. You will provide strategic oversight and development for: Member communication strategy including BID renewal communications Consumer communications and campaigns strategy Social, wellbeing, member event and training programmes Work on sustainability and social value All communications channels including newsletter, websites, social media Key Duties and Responsibilities Senior Leadership: To play a role together with the CEO and the Director of Policy and Place in setting the overall vision of the organisation and ensuring delivery specifically in relation to the agreed business plan. Have a key role working closely with the Board and relevant sub-groups. To represent the organisation publicly as required, and step in for the CEO as required. Lead by example; model the culture that you would wish to see across the organisation Team Leadership: Lead a high-performing, collaborative MarComms team Develop new team members, supporting their growth Line management of team members Manage MarComms budgets, procurement, KPIs, forecasting and reporting to ensure a best-value and effective impact. Member Engagement: Drive, develop, and ensure implementation of the member engagement strategy. Ensure effective account management contact with member businesses. Develop a detailed mid-term consultation and review. Oversee market research and consultation such as surveys, customer questionnaires, and focus groups to inform the development of plans, projects and services. Ensure effective response management to enquiries from members (levy paying businesses) and stakeholders. Ensure the company database is maintained as an accurate source of interactions with businesses and members and is actively utilised to best effect. Ensure a programme of engagement is in place with the business community, charities and Not-for-Profit organisations to develop outreach projects including volunteer days and CSR activities for our business members. Strategy and oversight: Develop and implement an effective Marketing and Communications strategy aligned to business goals. Produce an Annual Marketing and Communications Plan to implement the strategy effectively communicating and supporting our vision, projects and services. Continual building of insights from businesses on their specific needs and requirements. Advise the Senior Leadership Team on brand, campaigns and public engagement. Own and develop key messages for all main programme streams. Own the brand identity, including its evolution and ensuring full brand guidelines are in place. Consumer Marketing: Develop an effective consumer communications strategy. Lead on development of collateral centring around the TFP website and social media. Oversight of consumer campaigns and ensure effective evaluation and impact studies. Overall responsibility and accountability for the events programme including risk management governance. Experience of working with/commissioning designers. Projects: Develop, refresh, and ensure implementation of project specific communications (new and existing). Provide creative input and Marcomms elements of new, placemaking and cultural projects. Identify and secure brand-aligned partnerships to enhance destination campaigns. Drive joint marketing with businesses, tourism and media partners. Structure BID renewal communications based on insights gained throughout the BID term. Communication and Marketing Channels and Collateral: Ensure production of high quality and effective collateral. Consider and where appropriate develop new communications channels. Ensure TFP's messaging is clear, effective, engages relevant audiences To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required. Person Specification: Strong and proven experience of developing, shaping and ensuring implementation of marketing and communications strategies. Experience in corporate and consumer marketing and communications. Comprehensive knowledge and understanding of marketing and communication techniques and strategies, positioning and implementation of brand identities. Given the interim nature of the roe, the ability to "hit the ground running" and have impact in the short-term. Degree-level or professional equivalent qualification in Marketing and/or Communications. Confident interpersonal and communication skills for face-to-face and remote interactions. Staff management and development experience gained first-hand. Evidence of leadership presence and contribution to an organisation. Exceptional personal planning, project management and organisational skills. Adept at independent working taking accountability for own and team workload and timely deliverables of work, along with the flexibility to adapt to change. Ability to communicate and work cohesively and collaboratively with a wider team and colleagues. A flexible approach, professional outlook and positive attitude is essential. Proficient in Canva, media databases, CRM systems, social media management dashboards, and web CMS. The ability to instill in others to work to tight deadlines whilst caring to ensure a high standard of work quality. Confident in managing stakeholders, suppliers, and cross-functional teams. Please note that the above is not intended to be an exclusive or exhaustive list of responsibilities and personal specifications but an outline of the main areas. Please also note that the Company reserves the right to update the job description at its discretion. How to apply To apply for this role, please send a maximum 2-page supporting statement and your CV Shortlisted candidates will be invited to interview. The selection process will include a task based presentation. We will be reviewing applications as they come in and reserve the right to close the application early if appropriate. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
