Hera Beauty

Finance and IT Administrator The Role We are seeking a Finance and IT Administrator to join our expanding business in a varied and evolving role. Combining finance administration with IT and systems support, this position offers an excellent opportunity to develop skills across multiple functions. This role is ideal for someone who is highly organised, detail-oriented, and comfortable working across both finance and IT in a fast-paced environment. Responsibilities The postholder will be responsible for carrying out a range of duties, including but not limited to: Check and approve customer invoices interfaced from the Manufacturing system (MRPEasy) to the Finance system (Xero). Check bank statements daily for payments received from customers and liaise with Account Managers to allocate the payment correctly to outstanding invoices. Complete weekly reconciliation of month-to-date sales between the Manufacturing and Finance systems. Prepare weekly customer statements of account and provide to Account Managers. Prepare monthly report showing invoices raised in respect of export sales and issue to the Commercial Director. Invoice management for all HR, H&S, IT, systems e.g. tracking, checking, downloading, uploading. Manage IT supplier contracts and renewals. Monitor spending on IT equipment and licenses to ensure costs stay within budget. Make IT system changes as required e.g. set up new users, acquire licenses, issues management. Manage all IT subscriptions. Hardware management. Take weekly backup of the Manufacturing system. Basic IT support e.g. issues with email, some software, printers, hardware issues, ethernet. Prepare staff expenses report and send to accounts payable. Absence cover for other members of the finance team. Additional tasks as required. Profile and Skills Essential: Available to work Monday to Friday. Good level of secondary school education including Mathematics and English at GCSE Grade 5 or above. Proficient in the use of Microsoft packages including Outlook, Word and skilled to Intermediate level with Excel. The ability to work efficiently and accurately and with a high level of attention to detail. Diligent, hard-working and willing to work collaboratively as part of a developing team. Excellent communication, interpersonal and analytical skills. Adaptable and with a willingness to embrace new technology as it is introduced. Experience working with integrated business systems (e.g. ERP / MRP and finance systems). Ability to manage multiple processes and deadlines. Basic understanding of IT systems, user administration, and troubleshooting. Desirable: Proven experience of working within a Finance team for a similar organisation. Previous experience of analysing information and problem solving. Working knowledge of Xero or a similar financial system. Understanding of data security, backups, or basic IT governance. Benefits: 37.5 hours per week, 8am 4pm, Monday to Friday with 30 min lunch break 29 days holidays pa (including Bank Holidays) Company pension Company bonus scheme Quarterly incentives Above and Beyond employee recognition scheme Long service award Calendar of staff social events Employee discount Free parking on-site

Hera Beauty Ltd is a fast-growing cosmetics manufacturing business with an enviable reputation for quality, innovation, and partnership. We're proud to work with some of the most exciting brands in personal care, and as our business scales, so does the ambition behind our commercial team. This is a brand-new role, created because we've grown. We need a commercially sharp, people-first leader to take day-to-day ownership of our account management function protecting what we've built, and driving what comes next. If you're a B2B sales leader who thrives in technically complex, relationship-driven environments and you want a role where your impact will be immediate and visible, we'd love to hear from you. Why This Role, Why Now Hera Beauty has grown significantly and this role exists because of that success. You'll step in as the single point of accountability for revenue delivery across our customer base, leading a talented team and working hand-in-hand with the Commercial Director to shape how we go to market. You'll own the relationship with our top account, lead joint business planning across all key accounts, and build the operational rigour that lets our commercial team perform at its best. This is a high-profile, high-impact position with real scope to leave your mark. What You ll Be Doing Revenue and Account Management: Own the annual revenue target across all key and managed accounts, with full accountability for delivery and forecast accuracy. Act as the senior commercial relationship holder for our anchor account, working closely with the dedicated Senior AM. Lead joint business planning across key accounts commercially rigorous and aligned to our growth objectives. Identify and execute growth opportunities volume, range extension, NPD listings, and new categories. Set performance standards and escalation protocols for small accounts managed via the Inside Sales Executive. Pricing and Commercial Proposals: Own the commercial approval process for complex pricing proposals involving formulation and packaging variables. Develop robust, defensible pricing models that balance margin protection with competitive positioning. Ensure the team has the tools, templates, and capability to turn around accurate proposals within agreed timescales. Team Leadership and Development: Line manage and develop a team of five, setting clear objectives, running 1:1s, and building individual development plans. Foster a high-performance, customer-first culture with strong commercial acumen at its core. Recruit and onboard commercial talent as the business continues to grow. Commercial Operations and Insight Drive accurate CRM usage and pipeline reporting across the accounts and new business team. Deliver monthly revenue forecasts, account performance reports, and risk registers to the Commercial Director and board. Work cross-functionally with operations, finance, and R&D to ensure customer commitments are deliverable and margin is protected. What We re Looking For Essential Experience: Significant B2B sales leadership experience, ideally in FMCG, personal care, cosmetics, contract manufacturing, or adjacent sectors. A proven track record managing large, complex customer accounts and protecting high-value revenue relationships. Experience leading and developing commercial teams including Account Managers and sales support functions. Strong grasp of consultative, long-cycle sales (6 12 months) involving multiple stakeholders and technical variables. Commercial fluency in pricing, margin management, and proposal development comfortable challenging numbers and building business cases. Experience working cross-functionally with operations, supply chain, or R&D in a product manufacturing environment. Highly Desirable: Background in personal care, toiletries, or beauty an understanding of formulation and packaging complexity is a real advantage. Experience managing a customer representing a disproportionately large share of revenue. Exposure to NPD commercialisation briefing, costing, and negotiating new product listings with retail or brand customers. Familiarity with CRM platforms such as Salesforce or HubSpot. Benefits: 37.5 hour week; Monday Friday; 8am to 4pm Company Bonus Scheme Quarterly Incentives Long service award Company pension Employee discount Free on-site parking

Sales and Customer Service Executive The Role We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands-on role at the heart of our business you'll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team. Responsibilities Customer Service: Managing incoming enquiries and resolving issues with a solutions-first mindset. Processing orders accurately and coordinating with Despatch to ensure smooth delivery. Building genuine relationships with stockists through consistent, helpful communication. Sales and Growth: Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers. Leading outbound campaigns to expand our retailer network. Actively upselling and identifying growth opportunities within your customer base. What We're Looking For This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be: A natural problem-solver You stay calm under pressure and find solutions rather than passing issues along. Outgoing and confident Comfortable picking up the phone, building rapport, and having sales conversations. Highly organised Able to juggle multiple customers, orders, and priorities without dropping the ball. Accurate and detail-oriented Order processing and customer records need to be spot-on. Adaptable Happy moving between service queries and sales calls, adjusting your approach as needed. Experience in sales, customer service, or account management is valuable, but the right attitude and personal qualities matter most. Why Join Us You'll be part of a team focused on growing our branded category, with real ownership over customer relationships and the satisfaction of seeing your efforts directly impact sales. The Branded team is part of a wider cosmetics business specialising in skincare manufacture, using quality natural ingredients to create premium products. Benefits: 37.5 hour week; Mon Fri; 8am to 4pm Company Bonus Scheme Quarterly Incentives Long service award Company pension Employee discount Free on-site parking

OPERATIONS DIRECTOR A dynamic UK personal care manufacturer, the business operates from Peterborough employing over 60 staff plus agency Business has grown significantly in last 5 years and expecting additional growth The business offers a range of cosmetics and personal care manufacturing, striving to support ambitious brands Strong people culture, ensuring partnership with our customers and supporting and developing our own team The Role The Operations Director will be a key member of the leadership team, responsible for delivering business performance and looking to improve service and build capacity. With responsibility for delivery of sales revenue and through the production, quality, maintenance and purchasing teams. The operations director will continue to improve key metrics such as safety, quality, cost, delivery and inventory. Key priorities will include: Providing strategic leadership to the operational teams Leading GMP, ISO accreditation and quality standards Effective P&L management with a focus on capacity management, cost control and increasing factory output and efficiencies Develop strong relationship with Commercial director and work on wider business strategy as part of leadership team Inventory and supply chain management set strategy to ensure effective stock management Development of systems to ensure streamlined operations and continuous improvement Set direction for maintenance, facilities and machinery improvements The Candidate This is a role well suited for a proven and ambitious leader with experience of running factory operations, leading and delivering change. The successful candidate will have manufacturing experience, ideally in a personal care, chemicals, food or similar field. Have experience of developing a team and leading change, operational excellence and experience of system implementation or improvements. You will be a motivational leader looking to develop a high performing team You will understand the importance of safety in the workplace Experience in working with small run sizes, customisation and regular line change over would be highly advantageous Essential skills include operational excellence, financial acumen, desire to shape business direction and strong people skills Ideally educated to degree (or similar) level, the successful candidate must be a strong leader, enjoy change, excellent communicator and highly driven What's On Offer A competitive salary, pension, bonus and the opportunity to join a dynamic team and ambitious business. Salary - £80k+ Reporting to Managing Director Direct reports - General Manager, Planning Manager, Quality Manager and Purchasing Manager