The Flavour Network

Job Title: CRM Specialist Location: Nottingham Salary: £36,000 - £40,000 (DOE) Type : Permanent Full Time Hours: Monday - Friday 08:00 - 17:00 1 Day WFH (Tue/Wed/Thu) Overview The Flavour Network is in close partnership with a fast-growing, digitally led consumer brand to recruit a CRM Specialist. This is a true "soul contributor" role. A hands-on position for someone who loves being in the trenches, owning the end-to-end CRM strategy without the need for large teams or agency support. As the CRM Specialist, you will be the engine room of the CRM function, responsible for everything from writing high-converting copy to building complex flows and analysing cohort performance to drive acquisition, retention, and subscription growth across multiple brands. Reporting to the Head of Acquisition & Retention, you will operate within a high-performing digital growth team. As the CRM Specialist, you will be someone who has thrived in smaller, agile environments (sub-£50M turnover) and is comfortable taking full, autonomous ownership of the customer lifecycle. You must bring proven, hands-on experience using Klaviyo to build campaigns and automated flows, a strong understanding of Shopify/eCommerce, and a flair for writing punchy, data-backed copy that directly influences customer retention and LTV. Key Responsibilities for the CRM Specialist: Own and execute the end-to-end CRM strategy across email, SMS, WhatsApp and direct mail Plan and deliver weekly campaign calendars aligned with trading and marketing priorities Support reactivation and retention initiatives through CRM Build and optimise automated flows including welcome, onboarding, abandoned browse/cart, post-purchase, replenishment, churn prevention and win-back Develop lifecycle strategies aligned to subscription customers and key lifecycle stages Manage advanced segmentation and targeting strategies Deliver personalised customer journeys to improve engagement and conversion Lead A/B and multivariate testing across subject lines, creative, messaging, offers, and send times Continuously improve performance through data-led optimisation Monitor and analyse key metrics including open rate, CTR, CVR, revenue per recipient, churn and lifetime value Report on performance and share insights with stakeholders Ensure all CRM activity aligns with GDPR, consent management and deliverability best practices Maintain a consistent, high-quality customer experience across all channels Requirements for the CRM Specialist: Essential: Minimum 3 years experience in CRM, Email Marketing or Lifecycle Marketing Proven experience using Klaviyo to build campaigns and automated flows Strong understanding of Shopify/eCommerce environments Strong attention to detail across copy, design and execution Experience working with subscription-based models (e.g. Recharge or similar) Ability to design and build emails (Klaviyo and/or Figma) Experience with WhatsApp marketing tools Strong segmentation, personalisation and data-driven targeting skills Confident in analysing performance metrics and driving optimisation Commercially focused with a strong understanding of revenue and retention Analytical and data-driven with a test-and-learn mindset Creative thinker with the ability to deliver engaging, on-brand messaging Desirable: Experience with SMS marketing platforms Basic HTML/CSS knowledge for email editing Experience with A/B and multivariate testing Knowledge of email deliverability best practices Familiarity with CDPs, loyalty or referral platforms If you have the relevant experience and are looking to take ownership of a high-impact CRM function within a growing business, we would love to hear from you.

Job Title: Raw Materials Coordinator Salary: 40,000 Location: South Kirkby (near Pontefract / Wakefield) Job Type: Full-Time / Permanent Overview: The Flavour Network has partnered with a well-established UK Food Processor to recruit a Raw Material Coordinator on a full-time, permanent basis. As Raw Material Coordinator, you will be responsible for reviewing and maintaining raw material specifications, ensuring all products consistently meet customer and business standards. The Raw Materials Coordinator is a site-based role will involve liaising with suppliers, conducting material assessments at intake and during production, and supporting the technical team with quality improvements. As Raw Materials Coordinator you play a key part in building strong supplier relationships, monitoring performance through reporting and trend analysis, and contributing to audits and customer visits. Strong background in butchery and meat specifications is desirable, alongside the ability to collaborate with production, technical, and commercial teams to drive continuous improvement. Duties & Responsibilities of the Raw Materials Coordinator: Review raw materials against agreed specifications to ensure compliance. Maintain and update supplier specifications in collaboration with the technical team. Ensure raw materials consistently meet business and customer requirements. Report findings to internal teams and liaise with suppliers on corrective actions. Drive improvements in raw material quality across the site. Build and maintain compliant, transparent supplier relationships. Identify opportunities to improve butchery methods or packaging formats and discuss internally before approaching suppliers. Manage non-conformances by issuing NCRs or rejection notices, ensuring effective site communication. Support the Technical Manager on supplier site visits to resolve quality concerns and review specifications. Share butchery expertise with production teams to support understanding of meat cuts and specifications. Produce reports and trend analysis to track supplier and raw material performance. Lead regular supplier performance calls to drive improvements. Contribute to technical audits and customer site visits. Conduct product assessments at intake and during production using methods such as Foss analysis, butchery checks, and cook-ups. Support supplier claims or product downgrades through raw material reviews and online assessments. Requirements for the Raw materials Coordinator Strong butchery knowledge across beef, lamb, and pork. HACCP trained. Food Hygiene certification. Ability to trend data and create reports. Understanding of third-party audits and industry standards (BRC, EFSIS, Red Tractor, Retailer standards, etc.). Ability to collaborate effectively across departments and influence improvements. Familiarity with both written and digital specification systems. Willingness to undertake further training and adapt to customer or industry requirements.