GRW Talent limited

CUSTOMER SERVICE MANAGER BASED DUNFERMLINE, FIFE, PERMANENT JOB / ONSITE EXCELLENT SALARY AND BENEFITS PACKAGE Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent s client is amongst the UK s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Service Manager. Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion (url removed), the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Service Manager joins an established team and forward thinking department. You will help lead, drive and manage the internal team and externally be a customer success champion. Key responsibilities include: Being the first point of contact for handling and co-ordinating all customer service queries. Organising and communicating all aspects of the installation process. Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople. Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team. Managing the daily requests of the businesses clients and keeping them and the customers updated. Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service Manager. This will suit candidates with a background in internal sales, key account management, customer service, customer success and onboarding. We are open to candidates from a range of backgrounds. We would be especially keen to hear from anyone working in customer service in busy construction, utilities, manufacturing, commercial / trades retail or engineering businesses. Experience of both B2B and B2C customer service, and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast paced environment is crucial. This is a unique opportunity to join one of Scotland s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking. To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.

RECEPTIONIST BASED DUNFERMLINE, FIFE, PERMANENT JOB / ONSITE COMPETITVE SALARY AND BENEFITS PACKAGE Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent s client is amongst the UK s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Receptionist. Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion (url removed), the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Receptionist joins an established team and forward thinking department. You will be the 1st face and voice the customer and suppliers meet. Key responsibilities include: Delivering a positive, lasting first impression of the brand by being the first point of contact for customers both in person and over the phone. Greeting visitors in a professional and friendly manner, ensuring the sign in procedure is followed. Answering all incoming calls in a timely manner, ensuring they are passed to the best person or department to effectively handle their query. Updating the company switchboard with colleague s movements and meetings. Receiving day to day deliveries and distributing accordingly. Booking out meeting rooms via the integral booking system. Daily fulfilment and distribution of any customer letters for all departments. Regular contact with various tradespeople adhering to the lone working policy. Customer cheque returns where relevant. Candidates will need to have proven experience of working as a Receptionist in a professional environment. We would be especially keen to hear from anyone working in in busy call centre, medical reception, construction, utilities, manufacturing, commercial / trades retail or engineering businesses. Experience of both B2B and B2C customer service would be advantageous. The ability to handle multiple customers, calls and requests at any one time in a fast paced environment is crucial. The successful candidate will also have the following skills: Excellent customer service. A sound knowledge of IT systems. First rate verbal and communication skills. Highly self-motivated and innovative. Attention to detail This is a unique opportunity to join one of Scotland s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking. To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.

WAREHOUSE OPERATOR / CATEGORY C1 DRIVER PERMANENT ROLE, DALGETY BAY, FIFE SALARY EXCELLENT AND BENS PACKAGE Our client is the largest importer of ceramic and porcelain tiles in Scotland and a family business. Continued commercial success means their business is now seeking to hire a Warehouse Operator / Category C1 Driver to complement the current friendly team based from their warehouse in Dalgety Bay. Their products are mainly sourced in Italy, Spain and the UK and they supply a range of commercial and retail customers across Scotland and the UK. To be consider for this role you should have a category C1 Licence, although note if you passed your driving test before Jan 1997 and are comfortable driving a 7.5 tonne truck you can look at this role too. Either way previous driving and warehouse experience is preferable. Responsibilities: Role would be roughly 50% Driving / 50% Warehouse work Warehouse role will be mainly picking orders Any IT capabilities appreciated Runs mainly to Glasgow and surrounding areas of Edinburgh and Fife but can be as far as Dundee or Galashiels Based in Dalgety Bay you hour of works will be Monday - Friday 8am - 5pm. On top of your salary, you can expect a good benefits package with a 3% pension contribution, 35 holidays per year (with 6-8 fixed over the Christmas period) career development and support with training as needed in a friendly work environment. Flexible working accommodated. To apply please contact Katie Hydes at Grw Talent.