South Norfolk and Broadland Council

Diss Swim Centre has been part of the community of Diss for a long time and continues to offer a great customer experience. We are looking to welcome a Team Leader to our friendly and highly successful team. Every day at Diss Swim Centre is different and with a rolling shift pattern you will always be working with different people, activites and responsiblities to keep you motivated. The role will involve opening and closing the building, leading the team through the shift, supervising the pool and other activities, ensuring the safety of all users by taking preventative measures and action as necessary. It will also involve providing operational support as and when needed to facilitate the smooth running of the centre, including cleaning, setting up for activity bookings, centre tours and reception duties. You will also be involved in assisting swim teachers with lessons as required, stock checks, health and safety checks, and will be required to provide necessary first aid when necessary. The role provides regular training to maintain skills and expertise and attain and maintain validation of competence. This role is perfect for someone looking to develop their leadership skills and progress into a future Management role. Dealing with the public is the key element of this role, always ensuring that great customer service is provided. About You With a keen interest in leisure, the successful candidate will have the ability to inspire, motivate and encourage people through social activity. You will have great communication, teamwork and customer service skills, and have an understanding of safeguarding requirements. Previous experience in a leisure centre, together with experience of providing great customer service would be ideal. An RLSS NPLQ (National Pool Lifeguard) and a First Aid Qualification are mandatory for this position. A PPO (Pool Plant Operator) qualification is also desirable but for the right candidate we can support this. You will need to be able to work a combination of early, day and late shifts on a rota basis over a seven-day period to accommodate the centre's opening hours. Band B Salary will rise from April 26 in line with agreed National Pay Award, Closing Date: 06/08/26 Interview Date: 14/08/26 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Shape the Future of Digital Services We're looking for an experienced and forward-thinking Lead Solutions Architect to join our ICT & Digital team. This is a key leadership role responsible for shaping the Councils' application and data architecture, ensuring our business systems, integrations and digital platforms support the delivery of high-quality services to residents, businesses and colleagues click apply for full job details

We are looking for a methodical and detail-oriented Business Rates Officer to join our revenues team. In this role, you will place a key part in delivering the customer interface for Business Rates collection, ensuring services are provided in line with legislation, guidance and corporate standards. You'll contribute to a flexible, transparent and cost-effective service that drives customer satisfaction, whilst working with the Economic Development Officers to provide the best solution for our business customers, ensuring that income is maximised through early recovery. Key Responsibilities Include: Collection of Business Rates in a flexible, transparent and cost-effective way. Working with Economic Development Officers to provide the best solution for business customers. Undertaking day to day administration to promote business growth, applying reliefs and discounts in accordance with legislation. Ensuring customer enquires are dealt with in a professional manner. Maintaining the business rates property database and liaising with the Valuation Office to process valuation changes. Identifying further premises that should be subject to business rates. Identifying unoccupied commercial properties to ensure correct liabilities are determined. Working with other Council departments to ensure commercial property developments are monitored. Ensure the maintenance, billing, collection and recovery of Business Rates is carried out promptly and effectively, maximising income by dealing with all aspects of routine enforcement and recovery of debt due. Proactively negotiate repayment plans for businesses experiencing difficulty. Build a strong understanding of the local business landscape, maintaining up-to-date knowledge across the districts. Continuously seek opportunities to improve processes and deliver efficiencies. About You This is a highly customer-focused role, with a significant proportion of your time spent engaging with businesses and stakeholders across a variety of channels. You will therefore bring with you excellent customer service and communication skills, with experience of working across multiple channels. With strong IT skills, and a methodical, detail-oriented approach and sound organisational skills you will be able to build positive working relationships and provide clear guidance to customers and partners. Experience in a similar administrative or revenues environment is essential, and knowledge of Business Rates systems or legislation would be advantageous. Closing Date: 16 August 2026 Interview Date: W/c 24th August 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Shape the Future of Digital Services We're looking for an experienced and forward-thinking Lead Solutions Architect to join our ICT & Digital team. This is a key leadership role responsible for shaping the Councils' application and data architecture, ensuring our business systems, integrations and digital platforms support the delivery of high-quality services to residents, businesses and colleagues. You'll lead a small team of technical specialists, providing direction, coaching and support while working closely with business teams, suppliers and project stakeholders to deliver innovative digital solutions. The role combines strategic architecture leadership with hands-on oversight of system integration, technical delivery and service improvement activities What You'll Be Doing As Lead Solutions Architect you will: Lead the design, implementation and continuous improvement of business applications, integrations and digital services. Provide technical leadership across application architecture, data architecture and systems integration. Manage and develop a team of technical professionals, supporting performance, capability development and continuous learning. Lead technical delivery activities for system upgrades, developments and replacement projects. Work closely with suppliers to ensure solutions are delivered effectively and transitioned smoothly into live service. Promote best practice in integration, testing, information governance, cyber security and service management. Identify opportunities to use emerging technologies and innovative approaches to improve service delivery and organisational efficiency. About You We're looking for someone who can combine strong technical expertise with excellent leadership and stakeholder management skills. You will have: Significant experience providing technical leadership within a complex ICT or digital environment. Experience delivering technology projects, system integrations and service improvements. Strong knowledge of application architecture, data architecture and modern digital platforms. Experience managing and developing technical teams. Excellent communication skills and the ability to translate technical concepts into clear business outcomes. Knowledge of information governance, cyber security and service management best practice. Experience working with suppliers and external partners to deliver successful outcomes. Closing Date: 19 August 2026 Interview Date: w/c 31 August & 7 September 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Are you passionate about supporting residents to live in warmer, healthier, and more energy efficient homes? We are seeking a dynamic Sustainability Officer to work on the development, implementation and reporting of projects relating to sustainability, domestic energy efficiency and fuel poverty. This will include the development of bids, accountability of funding streams and control of delivery mechanisms. The successful candidate will be responsible for supporting the delivery of our grant funded programmes across Norfolk and will take a leading role in reporting to our funders on programme progress and completion. What you could be part of You will be an integral member of the team delivering domestic retrofit solutions for residents most in need across Norfolk. You will undertake key operational requirements that will strengthen and showcase the work delivered by the Norfolk Warm Homes team. The role will support in facilitating improvement work that has a meaningful positive impact on the lives of the residents we help. Providing support in reducing energy use and bills, improving internal warmth and comfort, and providing healthier and more affordable homes for those most in need. Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives. What you'll be doing Develop and implement projects which incentivise households to uptake retrofit improvements and progress sustainability, energy efficiency and fuel poverty objectives to cost, quality and time, including identifying external funding opportunities, coordinate, prepare and submit bids. Undertake communication strategy development and lead generation activities for schemes. Arranging presentations and attendance at public events to promote energy efficiency, affordability, and healthier conditions in residential homes. To work cross-functionally alongside internal and external stakeholders, working to ensure coordinated projects that achieve best outcomes in this service area. Undertake reporting to the relevant managers and funding providers on projects and schemes. Collate all relevant data, liaising with project partners to complete monthly and quarterly reports. Ensure financial transactions relating to installations provide a clear audit trail for project closure requirements. Provide regular updates to management and project stakeholders, detailing analysis, solutions, and status of progress against project key performance indicators and budgets. You must have Educated to degree level OR equivalent experience. Proven experience in grant funded programmes, or similar funding environment, in a constantly changing environment. Strong analytical and data analysis skills, including experience of providing quantitative and qualitative reports to internal and external parties. Experience in the, environmental, energy efficiency and domestic retrofit sectors. Excellent communication skills, with the ability to communicate with managers, funders and key Stakeholders. Experience in customer service, with the ability to provide accurate and consistent information to funders, managers, and members of the public on complex technical information relating to Retrofit programmes. A flexible and creative approach to problem-solving. Closing Date: 26th July 2026 Interview Date: 5th - 7th August 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Salary - £25,945 (including RLW uplift) - actual based on hours £2,805 4 Hours per week - Mondays & Thursdays 15:45 - 17:45 Salary will be pro-rata based on hours Role Snapshot To assist a level 2 swim teacher to deliver a structured swimming lesson as part of our learn to swim programme click apply for full job details

We are looking for an experienced licensing professional to join us in a new management role within the Councils' well-established Licensing Team. You will be involved in an A to Z of licensable activities, from Alcohol to Zoos, plus many more licence types in between. Licensing plays a vital role in protecting the public and ensuring a fair and level playing field for businesses. Our aim is to drive high compliance through a robust but fair approach as a licensing authority, balanced with a business-friendly and commercial mindset. By promoting confidence amongst applicants and licence holders, we support positive growth and excellent customer satisfaction. About the Role Working closely with the Licensing Team Manager, you will support the delivery of complex licensing activities and provide direct line management for Assistant Licensing Officers. You will take ownership of day-to-day management responsibilities where allocated, represent the team in a lead officer role, and work collaboratively with internal and external customer-focused teams. You will use project management methodologies to deliver workstreams that improve the customer journey for licensing applicants and enhance operational efficiency. This will include following change-control processes, ensuring improvements are embedded across the organisation, and aligning projects with organisational strategies and delivery plans. The role involves conducting in-depth research to support business case development, collaborating across project networks, and sharing best practice and lessons learned. You will also investigate and take appropriate action regarding breaches and alleged breaches of licensing law, ensuring compliance with licence conditions and, where necessary, gather evidence, prepare reports, and compile prosecution files. You will represent the Licensing Team on specialist matters, respond to complex enquiries from applicants, businesses, the public and stakeholders, and provide informed advice on contentious licensing issues. In addition, you will support the Licensing Team Manager with policy reviews, drafting, consultations and publication requirements, while helping to ensure timely income recovery and, where appropriate, proportionate debt recovery action. About You With a degree (or equivalent qualification) in a relevant subject, or substantial equivalent experience, you will have extensive knowledge of relevant legislation and a proven ability to interpret and apply it effectively. You will bring demonstrable experience of managing teams and/or projects within a complex environment, with the ability to achieve results through others and contribute as a key member of a management team in the delivery of specialist regulatory services. Politically astute, you will have significant experience of working closely with Elected Members and a wide range of stakeholders. An effective communicator with strong verbal and written skills, you will have extensive experience of engaging with the public, often in challenging situations. You will be able to quickly analyse complex information, exercise sound judgement, and make informed recommendations based on your findings. The role requires the ability to travel to multiple sites as part of your duties. Closing Date: 30th August 2026 at 11.30pm Interview Date: w/c 7th or w/c14th September 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

We are looking for a proactive and commercially minded Finance Business Partner to join our team, where you will play a key role in driving financial strategy and business improvement across the Councils. Your role will incorporate the full breadth and depths of responsibilities associated with providing a comprehensive Business Partnering service to the organisation. These will include providing accurate monthly management accounts working with budget managers to produce forecasts and variance analysis, supporting Assistant Directors and Service Managers with financial expertise, modelling and insightful analysis and leading on budget preparation for service areas and assisting with financial business cases for projects. You will act as Finance Lead on programme boards, ensuring robust, commercially focused decision-making, identify savings efficiencies and income generation opportunities, contribute to year-end accounts, audits and statutory reporting requirements, and mentor other staff to support their professional development. About You You will either be a part-qualified accountant (either CCAB or CIMA) or hold a full AAT qualification (or you will have the equivalent experience in finance). With strong management accounting and financial planning skills, you will have the ability to analyse complex information and present it clearly to non-financial colleagues. You will have a collaborative approach, with confidence to challenge and influence at senior levels, and will have demonstrable experience in supporting services in a commercial, fast-changing environment. Closing Date: Monday 29th September 2025 Interview Date: w/c 10th October 2025 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.