ASHDOWN PHILLIPS & PARTNERS LIMITED
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
ASHDOWN PHILLIPS & PARTNERS LIMITED
Location: Central London Reports to: Associate Director - Facilities Management About the Role We are seeking a dynamic and accomplished Senior Facilities Management professional to become an integral member of our London team. This is a unique opportunity to assume responsibility for Brettenham House, one of the city's most prestigious new office developments. You will play a pivotal role in managing this landmark property, ensuring its reputation for excellence is upheld and developed. We pride ourselves on providing a brilliant service so time management, the ability to work under pressure, self motivate and prioritise are an absolute must. We are offering a real opportunity to grow within a company with a reputation of promoting and growing talent, working with an impressive client base. Acting as a visible ambassador for the company's values, consistently demonstrating them in behaviour, decision making, and leadership. Champion a culture where our values are embedded in everyday activities, actively promoting and reinforcing them across teams. Align actions and initiatives with the wider company strategy, helping translate strategic goals into practical outcomes while inspiring others to do the same. At Ashdown Phillips, we celebrate diversity, embracing individuals from all backgrounds and experiences. We are committed to fostering an inclusive and equitable workplace where everyone can thrive and be themselves. We believe that by bringing together unique perspectives, we create dynamic, forward thinking teams. What We're Looking For We need a proactive, hands on professional who can lead from the front. You will: Have experience managing multi occupier, complex properties, ideally within a managing agent environment. Demonstrate a proven track record of delivering excellent service while managing budgets and contractors. Be confident, self motivated, and able to work in a fast paced environment, prioritising effectively under pressure. We pride ourselves on fostering talent, offering career growth, and working with a prestigious client base. This role is perfect for someone who thrives on responsibility, enjoys variety, and wants to leave their mark on a high profile property. About Brettenham House Size: Circa 128,000 sq. Ft. of premium office space plus 6,600 sq. ft. of outdoor terrace. Status: WELL Platinum, Best in Class Trophy Asset Heritage: Iconic Art Deco building, sympathetically redeveloped to meet modern sustainability and occupier standards. Location: Prime Central London, on the elbow of the River Thames Brettenham House is more than a building, it's a landmark that blends history, sustainability, and functionality for today's occupiers. Key Responsibilities Lead, manage, and develop all FM services for the building, ensuring best in class operational delivery. Manage budgets, forecasts, and contracts for security, M&E, cleaning, and building fabric maintenance. Ensure statutory compliance across health, safety, environment, and security standards. Act as the main point of contact for occupiers, clients, contractors, and stakeholders, building strong professional relationships. Drive a culture of excellence, embedding company values, leading by example, and motivating teams and contractors to deliver consistently high standards. Monitor, develop, and support the FM team, identifying training needs, improving competencies, and reviewing performance regularly. Identify and implement environmental and sustainability initiatives aligned with strategic objectives. Contribute to property marketing, ensuring that the building is presented as a premier, high performing workspace. Communication & Stakeholders You will liaise with a wide range of contacts, including: Contract managers and service providers (M&E, security, cleaning) Fabric maintenance contractors Landlord representatives (architects, surveyors, consultants, insurance agents, marketing and letting agents) Ashdown Phillips & Partners colleagues (MD, Directors, Senior and Associate Directors, surveyors, and consultants) Health & Safety consultants, local authorities, and the fire brigade Occupiers and their fit out teams Key Accountabilities Deliver cost effective, high quality FM services that meet landlord and occupier expectations. Procure, manage, and monitor contractors and service providers to achieve optimum performance. Oversee and control budgets, ensuring proper allocation and reporting. Ensure compliance with all statutory and internal obligations relating to the property. Develop strong relationships with occupiers, clients, and colleagues to maintain and improve service levels. Lead the FM team and contractor partners, driving performance and accountability. Ensure life safety systems and building services are maintained on schedule. Identify and implement sustainability opportunities. Represent the company professionally to all stakeholders, promoting the building and our values. Personal Specification We are looking for candidates who demonstrate: Excellent knowledge of Health, Safety, and Environmental legislation (IOSH essential; NEBOSH desirable) Proven experience managing multi occupier, complex properties Strong budget, service charge, and contractor management skills Problem solving ability and resource optimisation skills Exceptional organisational and time management skills, able to respond effectively under pressure Self motivation and ability to work independently Excellent interpersonal and communication skills Flexibility in approach and working patterns IT literacy (Microsoft Word and Excel) Qualifications: IWFM Membership, IOSH, NEBOSH Why Join Us? Work on a landmark London property with a focus on sustainability and occupier experience Opportunity to grow into a senior leadership role Collaborate with a team that values innovation, service excellence, and professional development Engage with a prestigious client base and high profile occupiers Competitive Package Growth and Development - We offer extensive opportunities and support for personal and professional development including sponsorship for professional qualifications. Financial: Employer Pension contribution 3%, life assurance at 4 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme, financial and mortgage advice through AP rewards. Health & Leisure: 25 days annual leave + public holidays and 3 additional wellbeing days, wellbeing support, mental health support, 2 volunteering days per year, cycle to work scheme, eye care voucher, AP Rewards offering 100's of discounts for everyday needs. Employee Assistance Programme, a collaborative company culture and social events. As a Disability Confident Employer, we are committed to making reasonable adjustments to the recruitment process and all disabled candidates (as defined by the Equality Act 2010) who satisfy theminimum criteria for the role will be guaranteed an interview. If this is required, please contact us. Applications from candidates irrespective of their background, gender, race, sexual orientation, religion or age are welcomed, providing the required criteria is met. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
Location: Central London Reports to: Associate Director - Facilities Management About the Role We are seeking a dynamic and accomplished Senior Facilities Management professional to become an integral member of our London team. This is a unique opportunity to assume responsibility for Brettenham House, one of the city's most prestigious new office developments. You will play a pivotal role in managing this landmark property, ensuring its reputation for excellence is upheld and developed. We pride ourselves on providing a brilliant service so time management, the ability to work under pressure, self motivate and prioritise are an absolute must. We are offering a real opportunity to grow within a company with a reputation of promoting and growing talent, working with an impressive client base. Acting as a visible ambassador for the company's values, consistently demonstrating them in behaviour, decision making, and leadership. Champion a culture where our values are embedded in everyday activities, actively promoting and reinforcing them across teams. Align actions and initiatives with the wider company strategy, helping translate strategic goals into practical outcomes while inspiring others to do the same. At Ashdown Phillips, we celebrate diversity, embracing individuals from all backgrounds and experiences. We are committed to fostering an inclusive and equitable workplace where everyone can thrive and be themselves. We believe that by bringing together unique perspectives, we create dynamic, forward thinking teams. What We're Looking For We need a proactive, hands on professional who can lead from the front. You will: Have experience managing multi occupier, complex properties, ideally within a managing agent environment. Demonstrate a proven track record of delivering excellent service while managing budgets and contractors. Be confident, self motivated, and able to work in a fast paced environment, prioritising effectively under pressure. We pride ourselves on fostering talent, offering career growth, and working with a prestigious client base. This role is perfect for someone who thrives on responsibility, enjoys variety, and wants to leave their mark on a high profile property. About Brettenham House Size: Circa 128,000 sq. Ft. of premium office space plus 6,600 sq. ft. of outdoor terrace. Status: WELL Platinum, Best in Class Trophy Asset Heritage: Iconic Art Deco building, sympathetically redeveloped to meet modern sustainability and occupier standards. Location: Prime Central London, on the elbow of the River Thames Brettenham House is more than a building, it's a landmark that blends history, sustainability, and functionality for today's occupiers. Key Responsibilities Lead, manage, and develop all FM services for the building, ensuring best in class operational delivery. Manage budgets, forecasts, and contracts for security, M&E, cleaning, and building fabric maintenance. Ensure statutory compliance across health, safety, environment, and security standards. Act as the main point of contact for occupiers, clients, contractors, and stakeholders, building strong professional relationships. Drive a culture of excellence, embedding company values, leading by example, and motivating teams and contractors to deliver consistently high standards. Monitor, develop, and support the FM team, identifying training needs, improving competencies, and reviewing performance regularly. Identify and implement environmental and sustainability initiatives aligned with strategic objectives. Contribute to property marketing, ensuring that the building is presented as a premier, high performing workspace. Communication & Stakeholders You will liaise with a wide range of contacts, including: Contract managers and service providers (M&E, security, cleaning) Fabric maintenance contractors Landlord representatives (architects, surveyors, consultants, insurance agents, marketing and letting agents) Ashdown Phillips & Partners colleagues (MD, Directors, Senior and Associate Directors, surveyors, and consultants) Health & Safety consultants, local authorities, and the fire brigade Occupiers and their fit out teams Key Accountabilities Deliver cost effective, high quality FM services that meet landlord and occupier expectations. Procure, manage, and monitor contractors and service providers to achieve optimum performance. Oversee and control budgets, ensuring proper allocation and reporting. Ensure compliance with all statutory and internal obligations relating to the property. Develop strong relationships with occupiers, clients, and colleagues to maintain and improve service levels. Lead the FM team and contractor partners, driving performance and accountability. Ensure life safety systems and building services are maintained on schedule. Identify and implement sustainability opportunities. Represent the company professionally to all stakeholders, promoting the building and our values. Personal Specification We are looking for candidates who demonstrate: Excellent knowledge of Health, Safety, and Environmental legislation (IOSH essential; NEBOSH desirable) Proven experience managing multi occupier, complex properties Strong budget, service charge, and contractor management skills Problem solving ability and resource optimisation skills Exceptional organisational and time management skills, able to respond effectively under pressure Self motivation and ability to work independently Excellent interpersonal and communication skills Flexibility in approach and working patterns IT literacy (Microsoft Word and Excel) Qualifications: IWFM Membership, IOSH, NEBOSH Why Join Us? Work on a landmark London property with a focus on sustainability and occupier experience Opportunity to grow into a senior leadership role Collaborate with a team that values innovation, service excellence, and professional development Engage with a prestigious client base and high profile occupiers Competitive Package Growth and Development - We offer extensive opportunities and support for personal and professional development including sponsorship for professional qualifications. Financial: Employer Pension contribution 3%, life assurance at 4 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme, financial and mortgage advice through AP rewards. Health & Leisure: 25 days annual leave + public holidays and 3 additional wellbeing days, wellbeing support, mental health support, 2 volunteering days per year, cycle to work scheme, eye care voucher, AP Rewards offering 100's of discounts for everyday needs. Employee Assistance Programme, a collaborative company culture and social events. As a Disability Confident Employer, we are committed to making reasonable adjustments to the recruitment process and all disabled candidates (as defined by the Equality Act 2010) who satisfy theminimum criteria for the role will be guaranteed an interview. If this is required, please contact us. Applications from candidates irrespective of their background, gender, race, sexual orientation, religion or age are welcomed, providing the required criteria is met. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.