A leading automotive company in Newcastle upon Tyne is looking for a motivated Customer Service Advisor. This role involves building relationships with customers, coordinating servicing and repairs, and providing timely updates. The ideal candidate possesses excellent communication skills and a strong dedication to delivering exceptional service. The position offers benefits such as in-house training, 25 days of holiday, and life insurance, ensuring a supportive environment for career progression.
Apr 16, 2026
Full time
A leading automotive company in Newcastle upon Tyne is looking for a motivated Customer Service Advisor. This role involves building relationships with customers, coordinating servicing and repairs, and providing timely updates. The ideal candidate possesses excellent communication skills and a strong dedication to delivering exceptional service. The position offers benefits such as in-house training, 25 days of holiday, and life insurance, ensuring a supportive environment for career progression.
Working Hours: Monday to Friday, Week 1: 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 2 Saturdays 07:00 - 12:00 (OT) Benefits In-house training provided to support career progression 25 days holiday + public holidays which increases with service Discounts on major retail outlets, including groceries 4x basic salary life insurance Eligibility to receive an annual 'Company Success Payment' We have an exciting opportunity for a motivated individual to join our team at Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first class service and an organised approach to your work. Key Responsibilities Meet and greet all customers on arrival in a professional and friendly manner. Manage day to day administrative tasks confidently and efficiently. Use initiative and be comfortable working as an individual. Plan, schedule, and coordinate work. Create and process job cards, checking for existing work in progress. Check account detail, available credit and obtain relevant authorisation. Provide timely updates to our customers. Agree timescales for unscheduled work and follow through to completion. Closing Date: 13/05/2026
Apr 16, 2026
Full time
Working Hours: Monday to Friday, Week 1: 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 2 Saturdays 07:00 - 12:00 (OT) Benefits In-house training provided to support career progression 25 days holiday + public holidays which increases with service Discounts on major retail outlets, including groceries 4x basic salary life insurance Eligibility to receive an annual 'Company Success Payment' We have an exciting opportunity for a motivated individual to join our team at Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first class service and an organised approach to your work. Key Responsibilities Meet and greet all customers on arrival in a professional and friendly manner. Manage day to day administrative tasks confidently and efficiently. Use initiative and be comfortable working as an individual. Plan, schedule, and coordinate work. Create and process job cards, checking for existing work in progress. Check account detail, available credit and obtain relevant authorisation. Provide timely updates to our customers. Agree timescales for unscheduled work and follow through to completion. Closing Date: 13/05/2026