SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. Are you a Technician with the required experience and looking to step into an Engineer role, then this could be the opportunity you have been waiting for! Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - IT Sensors & Antennas Engineer This role is ideal for a talented and ambitious professional IT Sensors & Antennas Engineer. The role of IT Sensors & Antennas Engineer entails being responsible for the upgrade, installation, configuration and commissioning of Radars, Sensors, Antennas, VHF/RF systems on our towers that make up our maritime surveillance systems. Along with their ongoing maintenanceand issue trouble shooting and resolution. Responsibilities - IT Sensors & Antennas Engineer Configuration and deployment of Radars, Sensors, Antennas, VHF/RF systems and other IT system support infrastructure Check and validate installations, and provide reports Configuration and troubleshooting of different types of the systems Monitor system performance, undertake trouble shooting and resolution and implementation of upgrading and replacements Support and train customer in-country partners to enable them to take operational ownership and responsibility of the systems we have supplied - day to day maintenance, issue identification and resolution Maintain good document trails of system changes and updates Requirements - IT Sensors & Antennas Engineer ESSENTIAL - Strong experience of either Radars, Sensors, Antennas, VHF/RF systems, whether obtained in the Telecommunications, military or similar sector Experience with tower climbing supporting the build of 4G or 5G communications networks Strong understanding of IT security and data protection best practices Strong analytical and problem-solving skills Excellent teamwork and communication abilities A qualification in Tower Climbing / Working at Height would be beneficial, but we will provide certified training for this if you do not hold a qualification - but you must "have a head for heights" Benefits - IT Sensors & Antennas Engineer Competitive Salary Long Term Career Development Opportunities Excellent Benefits Package and Private Healthcare
Nov 03, 2025
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. Are you a Technician with the required experience and looking to step into an Engineer role, then this could be the opportunity you have been waiting for! Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - IT Sensors & Antennas Engineer This role is ideal for a talented and ambitious professional IT Sensors & Antennas Engineer. The role of IT Sensors & Antennas Engineer entails being responsible for the upgrade, installation, configuration and commissioning of Radars, Sensors, Antennas, VHF/RF systems on our towers that make up our maritime surveillance systems. Along with their ongoing maintenanceand issue trouble shooting and resolution. Responsibilities - IT Sensors & Antennas Engineer Configuration and deployment of Radars, Sensors, Antennas, VHF/RF systems and other IT system support infrastructure Check and validate installations, and provide reports Configuration and troubleshooting of different types of the systems Monitor system performance, undertake trouble shooting and resolution and implementation of upgrading and replacements Support and train customer in-country partners to enable them to take operational ownership and responsibility of the systems we have supplied - day to day maintenance, issue identification and resolution Maintain good document trails of system changes and updates Requirements - IT Sensors & Antennas Engineer ESSENTIAL - Strong experience of either Radars, Sensors, Antennas, VHF/RF systems, whether obtained in the Telecommunications, military or similar sector Experience with tower climbing supporting the build of 4G or 5G communications networks Strong understanding of IT security and data protection best practices Strong analytical and problem-solving skills Excellent teamwork and communication abilities A qualification in Tower Climbing / Working at Height would be beneficial, but we will provide certified training for this if you do not hold a qualification - but you must "have a head for heights" Benefits - IT Sensors & Antennas Engineer Competitive Salary Long Term Career Development Opportunities Excellent Benefits Package and Private Healthcare
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. Are you a Technician with the required experience and looking to step into an Engineer role, then this could be the opportunity you have been waiting for! Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - IT Systems & Network Engineer This role is ideal for a talented and ambitious professional IT Systems & Network Engineer. The role of IT Systems & Networks Engineer entails being responsible for, the installation, configuration and commissioning of complex network servers, PC and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along with their ongoing maintenance and issue trouble shooting and resolution. Responsibilities - IT Systems & Network Engineer Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure Check and validate installations, and provide reports Configuration and troubleshooting of different types of connectivity systems Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied - day to day maintenance, issue identification and resolution Maintain good document trails of system changes and updates Requirements - IT Systems & Network Engineer ESSENTIAL - Strong experience of network IT system setup and management experience in either commercial or industrial environments ESSENTIAL - Deep understanding of IT networks and server system configurations and set up - in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN) would prove highly beneficial Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous Strong understanding of IT security and data protection best practices Strong analytical and problem-solving skills Excellent teamwork and communication abilities A qualification in Tower Climbing / Working at Height would be beneficial, but we will provide certified training for this if you do not hold a qualification - but you must "have a head for heights" Benefits - IT Systems & Network Engineer Competitive Salary Long Term Career Development Opportunities Excellent Benefits Package and Private Healthcare
Nov 03, 2025
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. Are you a Technician with the required experience and looking to step into an Engineer role, then this could be the opportunity you have been waiting for! Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - IT Systems & Network Engineer This role is ideal for a talented and ambitious professional IT Systems & Network Engineer. The role of IT Systems & Networks Engineer entails being responsible for, the installation, configuration and commissioning of complex network servers, PC and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along with their ongoing maintenance and issue trouble shooting and resolution. Responsibilities - IT Systems & Network Engineer Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure Check and validate installations, and provide reports Configuration and troubleshooting of different types of connectivity systems Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied - day to day maintenance, issue identification and resolution Maintain good document trails of system changes and updates Requirements - IT Systems & Network Engineer ESSENTIAL - Strong experience of network IT system setup and management experience in either commercial or industrial environments ESSENTIAL - Deep understanding of IT networks and server system configurations and set up - in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN) would prove highly beneficial Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous Strong understanding of IT security and data protection best practices Strong analytical and problem-solving skills Excellent teamwork and communication abilities A qualification in Tower Climbing / Working at Height would be beneficial, but we will provide certified training for this if you do not hold a qualification - but you must "have a head for heights" Benefits - IT Systems & Network Engineer Competitive Salary Long Term Career Development Opportunities Excellent Benefits Package and Private Healthcare
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. Are you a Technician with the required experience and looking to step into an Engineer role, then this could be the opportunity you have been waiting for! Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Data Centre & Infrastructure Engineer This role is ideal for a talented and ambitious professional . The role of Data Centre & Infrastructure Engineer entails being responsible for, the build, installation, configuration and commissioning of complex network servers, PC and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along withtheir ongoing maintenance and issue trouble shooting and resolution. Responsibilities - Data Centre & Infrastructure Engineer Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure Check and validate installations, and provide reports Configuration and troubleshooting of different types of connectivity systems Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied - day to day maintenance, issue identification and resolution Maintain good document trails of system changes and updates Requirements - Data Centre & Infrastructure Engineer ESSENTIAL - Strong experience of network IT system setup and management experience in either commercial or industrial environments ESSENTIAL - Deep understanding of IT networks and server system configurations and set up - in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN) would prove highly beneficial Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous Strong understanding of IT security and data protection best practices Strong analytical and problem-solving skills Excellent teamwork and communication abilities A qualification in Tower Climbing / Working at Height would be beneficial, but we will provide certified training for this if you do not hold a qualification - but you must "have a head for heights" Benefits - Data Centre & Infrastructure Engineer Competitive Salary Long Term Career Development Opportunities Excellent Benefits Package and Private Healthcare
Nov 03, 2025
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. Are you a Technician with the required experience and looking to step into an Engineer role, then this could be the opportunity you have been waiting for! Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Data Centre & Infrastructure Engineer This role is ideal for a talented and ambitious professional . The role of Data Centre & Infrastructure Engineer entails being responsible for, the build, installation, configuration and commissioning of complex network servers, PC and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along withtheir ongoing maintenance and issue trouble shooting and resolution. Responsibilities - Data Centre & Infrastructure Engineer Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure Check and validate installations, and provide reports Configuration and troubleshooting of different types of connectivity systems Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied - day to day maintenance, issue identification and resolution Maintain good document trails of system changes and updates Requirements - Data Centre & Infrastructure Engineer ESSENTIAL - Strong experience of network IT system setup and management experience in either commercial or industrial environments ESSENTIAL - Deep understanding of IT networks and server system configurations and set up - in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN) would prove highly beneficial Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous Strong understanding of IT security and data protection best practices Strong analytical and problem-solving skills Excellent teamwork and communication abilities A qualification in Tower Climbing / Working at Height would be beneficial, but we will provide certified training for this if you do not hold a qualification - but you must "have a head for heights" Benefits - Data Centre & Infrastructure Engineer Competitive Salary Long Term Career Development Opportunities Excellent Benefits Package and Private Healthcare
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. As our Finance Assistant - Projects you will be working within the project delivery function at SRT but liaising closely with a number of departments including the UK & Global Project teams and the wider Finance team. This is an exciting and varied role for a dynamic financial individual seeking to progress their career. You will have experience of controlling budgets and expenses in a project environment such as construction or manufacturing. You must be diligent and precise and take pride in your work as accuracy and consistency are essential for this role. In this position you will work closely with the Projects Finance Director and our multiple project teams both in the UK and abroad to actively control cost and have a meaningful effect on minimising the cost of project delivery. The role of Finance Assistant - Projects is based in our Bristol, UK, office with some flexibility for Hybrid working. Our office is based in Bristol City Centre and therefore easily commutable by car, train or bus. Responsibilities - Finance Assistant - Projects Reporting to the Projects Finance Director and working within the Systems Delivery function, you as the Finance Assistant - Projects will be responsible for engaging with financial matters in the SRT Systems Delivery business, specifically (not exhaustive): Track, record and monitor costs versus budgets for our Global System Projects Maintain accounting ledgers and postings for our projects Liaise with in-country project teams to process and approve project costs against agreed budgets Process purchase orders and ensure that financial paperwork and company processes are followed Support and work with the Projects Finance Director to prepare project financial reports Review invoices to ensure they meet approved limits/agreed contracts Project finance administration Requirements - Finance Assistant - Projects Previous experience working in a construction or manufacturing environment - highly desirable QBE, or hold a professional qualification; or working towards Experience working on international projects is desirable but not essential Uncompromising attention to detail with the ability to think proactively and progressively Appreciation of cultural differences in overseas territories and ability to communicate well with overseas colleagues Solid knowledge of accounting systems and excel Desire to build a solid, secure career with a rapidly growing company Benefits Highly Competitive Salary Matched company pension contributions up to 5% 25 days annual leave rising to 28 days with service Development opportunities Company "Get to know you" days SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Nov 03, 2025
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. As our Finance Assistant - Projects you will be working within the project delivery function at SRT but liaising closely with a number of departments including the UK & Global Project teams and the wider Finance team. This is an exciting and varied role for a dynamic financial individual seeking to progress their career. You will have experience of controlling budgets and expenses in a project environment such as construction or manufacturing. You must be diligent and precise and take pride in your work as accuracy and consistency are essential for this role. In this position you will work closely with the Projects Finance Director and our multiple project teams both in the UK and abroad to actively control cost and have a meaningful effect on minimising the cost of project delivery. The role of Finance Assistant - Projects is based in our Bristol, UK, office with some flexibility for Hybrid working. Our office is based in Bristol City Centre and therefore easily commutable by car, train or bus. Responsibilities - Finance Assistant - Projects Reporting to the Projects Finance Director and working within the Systems Delivery function, you as the Finance Assistant - Projects will be responsible for engaging with financial matters in the SRT Systems Delivery business, specifically (not exhaustive): Track, record and monitor costs versus budgets for our Global System Projects Maintain accounting ledgers and postings for our projects Liaise with in-country project teams to process and approve project costs against agreed budgets Process purchase orders and ensure that financial paperwork and company processes are followed Support and work with the Projects Finance Director to prepare project financial reports Review invoices to ensure they meet approved limits/agreed contracts Project finance administration Requirements - Finance Assistant - Projects Previous experience working in a construction or manufacturing environment - highly desirable QBE, or hold a professional qualification; or working towards Experience working on international projects is desirable but not essential Uncompromising attention to detail with the ability to think proactively and progressively Appreciation of cultural differences in overseas territories and ability to communicate well with overseas colleagues Solid knowledge of accounting systems and excel Desire to build a solid, secure career with a rapidly growing company Benefits Highly Competitive Salary Matched company pension contributions up to 5% 25 days annual leave rising to 28 days with service Development opportunities Company "Get to know you" days SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained
Nov 03, 2025
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained
Oct 07, 2025
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained