SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies, products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. Role overview of our Project Planner As our Project Planner you will be working within the project delivery function at SRT, liaising closely with a number of departments both in the UK and our Global Project teams. This is a new, exciting and varied role for a dynamic new colleague who is seeking to progress their career into an industry sector that is unique and fast paced. If you have worked in Construction, Civil Infrastructure, or Civil Engineering this may very well be your next career move. The role of Project Planner role is primarily based in our Bristol office, but you must be willing to travel to our offices in Cardiff and Bath on occasion, with some flexibility for Hybrid working. Our office is based in Bristol City Centre and therefore easily commutable. Pleasenote: The successful new colleague will have recent and proven experience using Microsoft Project and will have a strong working background in either a construction, or civil engineering environment. Responsibilities - Project Planner Reporting directly to the PMO Manager and working within the Systems Delivery department, you as the Project Planner will be responsible for engaging and planning with all existing and new global projects in SRT's Systems Delivery business, specifically (not exhaustive): Build project schedules from scratch encompassing full project scope, milestones, timelines and resource allocation, using critical path methodology Ensure clear responsibility and ownership for all project outcomes is defined via Work Breakdown Structure (WBS) Ensure there is a clear method in place for developing, managing and baselining project schedules and manage periodic updates Identify and emphasise critical milestones to key stakeholders to maintain project timelines Develop and manage the project schedules and structure to allow a tailored view for the Executives, Supply Chain, Engineering and other business areas Develop Resource Pool to ensure accurate resource allocation and profiling is available at all times Negotiate and mediate timelines and project inter-dependencies between key partners Produce consolidated, high-quality view of planning horizon and forward view of 3 to 12 months Prepare high quality status reports and dashboards for project stakeholders, which include resource allocation and KPIs Review external customer / in-country partner schedules to ensure that they are compiled using scheduling best practices Support PMO in facilitating risk and opportunity activities, governance documentation, project procurement activities and general project administration when needed Requirements - Project Planner ESSENTIAL - Strong working knowledgeof Microsoft Project ESSENTIAL - Previous experience working in a Construction, Civil Engineering or Civil Infrastructure environment Strong demonstrable experience in a similar role with in-depth knowledge and understanding of Microsoft Project Ability to understand the status of a project and link the schedule to the reality of the execution Quickly understand the risks and opportunities in the schedule, identify and drive appropriate actions Ability to build and maintain productive relationships with key stakeholders Experience working on international projects is desirable but not essential Appreciation of cultural differences in overseas territories and ability to communicate well with overseas colleagues Desire to build a solid, secure career with a rapidly growing company Benefits Highly Competitive Salary and benefits package 25 days annual leave rising to 28 days with service Real individual development opportunities Company "Get to know you" days SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Mar 02, 2026
Full time
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies, products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. Role overview of our Project Planner As our Project Planner you will be working within the project delivery function at SRT, liaising closely with a number of departments both in the UK and our Global Project teams. This is a new, exciting and varied role for a dynamic new colleague who is seeking to progress their career into an industry sector that is unique and fast paced. If you have worked in Construction, Civil Infrastructure, or Civil Engineering this may very well be your next career move. The role of Project Planner role is primarily based in our Bristol office, but you must be willing to travel to our offices in Cardiff and Bath on occasion, with some flexibility for Hybrid working. Our office is based in Bristol City Centre and therefore easily commutable. Pleasenote: The successful new colleague will have recent and proven experience using Microsoft Project and will have a strong working background in either a construction, or civil engineering environment. Responsibilities - Project Planner Reporting directly to the PMO Manager and working within the Systems Delivery department, you as the Project Planner will be responsible for engaging and planning with all existing and new global projects in SRT's Systems Delivery business, specifically (not exhaustive): Build project schedules from scratch encompassing full project scope, milestones, timelines and resource allocation, using critical path methodology Ensure clear responsibility and ownership for all project outcomes is defined via Work Breakdown Structure (WBS) Ensure there is a clear method in place for developing, managing and baselining project schedules and manage periodic updates Identify and emphasise critical milestones to key stakeholders to maintain project timelines Develop and manage the project schedules and structure to allow a tailored view for the Executives, Supply Chain, Engineering and other business areas Develop Resource Pool to ensure accurate resource allocation and profiling is available at all times Negotiate and mediate timelines and project inter-dependencies between key partners Produce consolidated, high-quality view of planning horizon and forward view of 3 to 12 months Prepare high quality status reports and dashboards for project stakeholders, which include resource allocation and KPIs Review external customer / in-country partner schedules to ensure that they are compiled using scheduling best practices Support PMO in facilitating risk and opportunity activities, governance documentation, project procurement activities and general project administration when needed Requirements - Project Planner ESSENTIAL - Strong working knowledgeof Microsoft Project ESSENTIAL - Previous experience working in a Construction, Civil Engineering or Civil Infrastructure environment Strong demonstrable experience in a similar role with in-depth knowledge and understanding of Microsoft Project Ability to understand the status of a project and link the schedule to the reality of the execution Quickly understand the risks and opportunities in the schedule, identify and drive appropriate actions Ability to build and maintain productive relationships with key stakeholders Experience working on international projects is desirable but not essential Appreciation of cultural differences in overseas territories and ability to communicate well with overseas colleagues Desire to build a solid, secure career with a rapidly growing company Benefits Highly Competitive Salary and benefits package 25 days annual leave rising to 28 days with service Real individual development opportunities Company "Get to know you" days SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies, products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. Role Overview - Programme Director The role of Programme Director will be permanently located in East Africa or willing to work a set in-country working pattern. You as an individual will have previous experience of working in the Africa's region and either already live in; or be willing to relocate to country for the duration of the project. The role is an extremely "hands-on" position where you will have overall management of SRT in-country teams. Here you will be instrumental in the management and execution of significant complex projects that involve the building of infrastructure such as data centres, control rooms, communication towers and commercial buildings, along with the installation of complex electrical systems that include power systems and sensitive communication equipment across a number of our projects in the East Africa region. The role is to understand, plan and manage the required process to complete the projects and to co-ordinate and actively manage the multiple contractors, and SRT's own resources and logistics to successfully complete each site and ultimately the whole project. You as our Programme Director will be able to demonstrate a track record of managing and delivering similar projects in non-Western countries. You will be highly organised and able to see the "big picture" whilst also being able to identify and manage critical path project streams effectively and efficiently. ESSENTIAL - Extensive experience as a Programme / Project Director for similar multi-site IT systems - ideally communication-based civil and technical infrastructure ESSENTIAL - Significant and demonstrable experience and success in the management and delivery of civil engineering and construction projects ESSENTIAL - Significant and demonstrable experience and success in the delivery of facilities installation and fit-out projects (internationally) ESSENTIAL - Previous working experience on projects whilst being located in the Africa's regions Responsibilities (not exhaustive) - Programme Director Work directly with and manage end customers and ICP in the field to manage and drive the project delivery plan, ensuring quality of delivery within the cost and time parameters set by the Chief Operating Officer Ensure that ICP works in strict accordance with SRT systems delivery methods, providing training and ongoing guidance and support to ensure successful installation and commissioning of the entire system Ensure a holistic project implementation approach such that the finished system installation meets both the contracted specifications and inevitable small finishing details are not missed to ensure complete end customer satisfaction and a project implementation that provides a platform for continued future business with the end customer Working with the Delivery Department, to continuously maintain and manage an accurate project plan and budget Frequent visits to customer countries and sites to review and manage activities, progress and maintain alignment in understanding of the project status, and to communicate and agree any changes in the project plan Manage and oversee the construction, installation and configuration work done by ICP and 3rd parties Arrange training for customers and ICP. Liaise with the Delivery Team to ensure delivery of training according to the agreed plan and contract requirements Provide clear and concise updates to SRT management on status, progress and potential risks and issues to the successful delivery of the project Experience & Qualifications - Programme Director Exceptionally experienced in a "hands-on" approach to projects and programme management, with being involved in the day-to-day activities of installation and troubleshooting, along with the overall management of the projects A Civil Engineering and / or IT networking background and / or qualification - degree Capable of understanding systems drawings down to installation design drawings (racks, servers, cameras, radar, civil work) with role being in-country conduit between in-country partner/customer back to our technical teams and Delivery Director Able to demonstrate the ability to diplomatically influence without authority with the ability to empathise and understand different cultures to flex approach whilst ensuring the target job is achieved Willingness to travel anywhere in the world for extended periods, with the role being primarily based in country with short trips back to UK during project execution What we offer in return: Highly Competitive salary Extensive and supportive relocation and ongoing benefits support package Private healthcare Flexible / Hybrid working options SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community. Please be aware you will be required to obtain in-country VISA for this position.
Mar 02, 2026
Full time
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies, products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. Role Overview - Programme Director The role of Programme Director will be permanently located in East Africa or willing to work a set in-country working pattern. You as an individual will have previous experience of working in the Africa's region and either already live in; or be willing to relocate to country for the duration of the project. The role is an extremely "hands-on" position where you will have overall management of SRT in-country teams. Here you will be instrumental in the management and execution of significant complex projects that involve the building of infrastructure such as data centres, control rooms, communication towers and commercial buildings, along with the installation of complex electrical systems that include power systems and sensitive communication equipment across a number of our projects in the East Africa region. The role is to understand, plan and manage the required process to complete the projects and to co-ordinate and actively manage the multiple contractors, and SRT's own resources and logistics to successfully complete each site and ultimately the whole project. You as our Programme Director will be able to demonstrate a track record of managing and delivering similar projects in non-Western countries. You will be highly organised and able to see the "big picture" whilst also being able to identify and manage critical path project streams effectively and efficiently. ESSENTIAL - Extensive experience as a Programme / Project Director for similar multi-site IT systems - ideally communication-based civil and technical infrastructure ESSENTIAL - Significant and demonstrable experience and success in the management and delivery of civil engineering and construction projects ESSENTIAL - Significant and demonstrable experience and success in the delivery of facilities installation and fit-out projects (internationally) ESSENTIAL - Previous working experience on projects whilst being located in the Africa's regions Responsibilities (not exhaustive) - Programme Director Work directly with and manage end customers and ICP in the field to manage and drive the project delivery plan, ensuring quality of delivery within the cost and time parameters set by the Chief Operating Officer Ensure that ICP works in strict accordance with SRT systems delivery methods, providing training and ongoing guidance and support to ensure successful installation and commissioning of the entire system Ensure a holistic project implementation approach such that the finished system installation meets both the contracted specifications and inevitable small finishing details are not missed to ensure complete end customer satisfaction and a project implementation that provides a platform for continued future business with the end customer Working with the Delivery Department, to continuously maintain and manage an accurate project plan and budget Frequent visits to customer countries and sites to review and manage activities, progress and maintain alignment in understanding of the project status, and to communicate and agree any changes in the project plan Manage and oversee the construction, installation and configuration work done by ICP and 3rd parties Arrange training for customers and ICP. Liaise with the Delivery Team to ensure delivery of training according to the agreed plan and contract requirements Provide clear and concise updates to SRT management on status, progress and potential risks and issues to the successful delivery of the project Experience & Qualifications - Programme Director Exceptionally experienced in a "hands-on" approach to projects and programme management, with being involved in the day-to-day activities of installation and troubleshooting, along with the overall management of the projects A Civil Engineering and / or IT networking background and / or qualification - degree Capable of understanding systems drawings down to installation design drawings (racks, servers, cameras, radar, civil work) with role being in-country conduit between in-country partner/customer back to our technical teams and Delivery Director Able to demonstrate the ability to diplomatically influence without authority with the ability to empathise and understand different cultures to flex approach whilst ensuring the target job is achieved Willingness to travel anywhere in the world for extended periods, with the role being primarily based in country with short trips back to UK during project execution What we offer in return: Highly Competitive salary Extensive and supportive relocation and ongoing benefits support package Private healthcare Flexible / Hybrid working options SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community. Please be aware you will be required to obtain in-country VISA for this position.
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained
Oct 07, 2025
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained
