Jobgether
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Support Specialist in United Kingdom. This is an exciting opportunity to join a fast-growing SaaS environment where customer experience is at the heart of everything. As a Senior Customer Support Specialist, you will serve as a key point of contact for users, helping them navigate the platform while ensuring a seamless and high-quality support experience. The role blends hands-on customer interaction with internal collaboration, training, and process improvement. You will work closely with cross functional teams to resolve issues, enhance product adoption, and drive customer satisfaction. Operating in a fully remote setup, you'll enjoy autonomy while contributing to a collaborative and supportive team culture. This role is ideal for someone who thrives in dynamic environments and enjoys solving problems while building strong client relationships. Accountabilities You will play a central role in delivering exceptional customer support while contributing to team growth, product improvements, and customer success outcomes. Your responsibilities will span customer interaction, internal collaboration, and process optimization. Act as the first point of contact for customer inquiries via email, live chat, and phone Resolve customer issues efficiently or coordinate with internal teams for timely resolution Deliver product training sessions to new and existing users to maximize platform adoption Support onboarding and mentoring of new team members to maintain high support standards Perform data audits and reporting using spreadsheet tools to ensure data accuracy Escalate system wide issues and collaborate with product teams for resolution and improvements Identify recurring customer challenges and contribute to enhancing documentation and workflows Provide dedicated support to key accounts and manage high priority requests effectively Advocate for customers internally to ensure their needs are addressed across teams Requirements The ideal candidate brings strong experience in SaaS customer support, excellent communication skills, and the ability to manage multiple priorities in a remote environment. A proactive mindset and attention to detail are essential for success. 4+ years of experience in a customer facing role, ideally supporting SaaS or web-based products Strong proficiency in spreadsheet tools (e.g., Google Sheets), including formulas and data analysis Excellent written and verbal communication skills Ability to work independently in a fully remote setup Strong organizational and multitasking abilities High attention to detail and problem-solving mindset Ability to quickly learn new tools and effectively train others Customer centric approach with strong empathy and advocacy skills Comfortable managing multiple priorities and adapting to changing needs Benefits Fully remote work environment within the United Kingdom Flexible vacation policy and supportive work life balance Collaborative and inclusive team culture Opportunities for professional growth and skill development Exposure to a fast-growing SaaS environment Autonomy to shape your career path and contribute to impactful projects
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Support Specialist in United Kingdom. This is an exciting opportunity to join a fast-growing SaaS environment where customer experience is at the heart of everything. As a Senior Customer Support Specialist, you will serve as a key point of contact for users, helping them navigate the platform while ensuring a seamless and high-quality support experience. The role blends hands-on customer interaction with internal collaboration, training, and process improvement. You will work closely with cross functional teams to resolve issues, enhance product adoption, and drive customer satisfaction. Operating in a fully remote setup, you'll enjoy autonomy while contributing to a collaborative and supportive team culture. This role is ideal for someone who thrives in dynamic environments and enjoys solving problems while building strong client relationships. Accountabilities You will play a central role in delivering exceptional customer support while contributing to team growth, product improvements, and customer success outcomes. Your responsibilities will span customer interaction, internal collaboration, and process optimization. Act as the first point of contact for customer inquiries via email, live chat, and phone Resolve customer issues efficiently or coordinate with internal teams for timely resolution Deliver product training sessions to new and existing users to maximize platform adoption Support onboarding and mentoring of new team members to maintain high support standards Perform data audits and reporting using spreadsheet tools to ensure data accuracy Escalate system wide issues and collaborate with product teams for resolution and improvements Identify recurring customer challenges and contribute to enhancing documentation and workflows Provide dedicated support to key accounts and manage high priority requests effectively Advocate for customers internally to ensure their needs are addressed across teams Requirements The ideal candidate brings strong experience in SaaS customer support, excellent communication skills, and the ability to manage multiple priorities in a remote environment. A proactive mindset and attention to detail are essential for success. 4+ years of experience in a customer facing role, ideally supporting SaaS or web-based products Strong proficiency in spreadsheet tools (e.g., Google Sheets), including formulas and data analysis Excellent written and verbal communication skills Ability to work independently in a fully remote setup Strong organizational and multitasking abilities High attention to detail and problem-solving mindset Ability to quickly learn new tools and effectively train others Customer centric approach with strong empathy and advocacy skills Comfortable managing multiple priorities and adapting to changing needs Benefits Fully remote work environment within the United Kingdom Flexible vacation policy and supportive work life balance Collaborative and inclusive team culture Opportunities for professional growth and skill development Exposure to a fast-growing SaaS environment Autonomy to shape your career path and contribute to impactful projects
Jobgether
VP of Partnerships (United Kingdom) We are looking for a senior individual contributor role focused on shaping and executing a high-impact partnerships strategy across the EMEA region. You will be responsible for building and scaling a partner ecosystem that drives enterprise growth through system integrators, resellers, BPOs, and strategic technology partners. Acting as a key revenue driver, you will identify, structure, and close complex partnership deals that expand market reach and accelerate customer acquisition. You will work closely with global Sales, Product, Marketing, and Customer Success teams to ensure alignment and execution across partner-led initiatives. The role requires deep commercial expertise, strong executive presence, and the ability to operate autonomously in fast-moving, ambiguous environments. This is a highly strategic, hands on position where your impact will directly shape regional revenue growth and long term partner success. Accountabilities Define and execute the EMEA partnerships strategy aligned with global go-to-market objectives and regional growth priorities. Identify, develop, and close high-value strategic partnerships across system integrators, resellers, BPOs, and technology partners. Drive partner-sourced and partner-influenced revenue through structured co sell and resell motions. Develop scalable partnership frameworks, commercial models, playbooks, and success metrics for regional execution. Lead end-to-end partnership negotiations, from initial discussions through contract execution and activation. Collaborate closely with Sales teams on account planning, deal execution, and joint customer opportunities. Work with Marketing, Product, and Engineering teams to shape partner messaging, feedback loops, and go-to-market initiatives. Represent the organization in senior partner discussions, industry events, and strategic customer engagements across EMEA. Monitor and report on pipeline, revenue performance, and partner-driven growth metrics. Requirements 15+ years of experience in partnerships, alliances, business development, or enterprise sales within SaaS, AI, or enterprise software environments. Proven track record of independently sourcing, structuring, and closing strategic, revenue-generating partnerships. Strong expertise in partner-led go-to-market models, including resellers, system integrators, and co sell ecosystems. Experience operating as a senior individual contributor with high autonomy in fast-paced or scaling organizations. Strong executive presence with the ability to engage and influence C-level stakeholders internally and externally. Deep understanding of EMEA enterprise markets, including regional dynamics and cultural nuances. Highly strategic mindset with the ability to translate market insights into actionable partnership initiatives. Strong commercial acumen, negotiation skills, and ability to manage complex deal structures. Self-driven, hands on, and comfortable operating without formal team management responsibilities. Benefits Competitive compensation package including base salary, variable pay (OTE), and equity. Flexible vacation policy supporting work life balance. Paid parental leave to support family needs. Comprehensive medical and healthcare benefits tailored to employee life stages. Opportunity to work remotely within a high-growth, global organization. Exposure to cutting-edge AI and enterprise SaaS solutions. High-impact role with significant ownership and strategic influence across EMEA. Collaborative, innovation-driven culture with strong cross functional engagement.
VP of Partnerships (United Kingdom) We are looking for a senior individual contributor role focused on shaping and executing a high-impact partnerships strategy across the EMEA region. You will be responsible for building and scaling a partner ecosystem that drives enterprise growth through system integrators, resellers, BPOs, and strategic technology partners. Acting as a key revenue driver, you will identify, structure, and close complex partnership deals that expand market reach and accelerate customer acquisition. You will work closely with global Sales, Product, Marketing, and Customer Success teams to ensure alignment and execution across partner-led initiatives. The role requires deep commercial expertise, strong executive presence, and the ability to operate autonomously in fast-moving, ambiguous environments. This is a highly strategic, hands on position where your impact will directly shape regional revenue growth and long term partner success. Accountabilities Define and execute the EMEA partnerships strategy aligned with global go-to-market objectives and regional growth priorities. Identify, develop, and close high-value strategic partnerships across system integrators, resellers, BPOs, and technology partners. Drive partner-sourced and partner-influenced revenue through structured co sell and resell motions. Develop scalable partnership frameworks, commercial models, playbooks, and success metrics for regional execution. Lead end-to-end partnership negotiations, from initial discussions through contract execution and activation. Collaborate closely with Sales teams on account planning, deal execution, and joint customer opportunities. Work with Marketing, Product, and Engineering teams to shape partner messaging, feedback loops, and go-to-market initiatives. Represent the organization in senior partner discussions, industry events, and strategic customer engagements across EMEA. Monitor and report on pipeline, revenue performance, and partner-driven growth metrics. Requirements 15+ years of experience in partnerships, alliances, business development, or enterprise sales within SaaS, AI, or enterprise software environments. Proven track record of independently sourcing, structuring, and closing strategic, revenue-generating partnerships. Strong expertise in partner-led go-to-market models, including resellers, system integrators, and co sell ecosystems. Experience operating as a senior individual contributor with high autonomy in fast-paced or scaling organizations. Strong executive presence with the ability to engage and influence C-level stakeholders internally and externally. Deep understanding of EMEA enterprise markets, including regional dynamics and cultural nuances. Highly strategic mindset with the ability to translate market insights into actionable partnership initiatives. Strong commercial acumen, negotiation skills, and ability to manage complex deal structures. Self-driven, hands on, and comfortable operating without formal team management responsibilities. Benefits Competitive compensation package including base salary, variable pay (OTE), and equity. Flexible vacation policy supporting work life balance. Paid parental leave to support family needs. Comprehensive medical and healthcare benefits tailored to employee life stages. Opportunity to work remotely within a high-growth, global organization. Exposure to cutting-edge AI and enterprise SaaS solutions. High-impact role with significant ownership and strategic influence across EMEA. Collaborative, innovation-driven culture with strong cross functional engagement.