Challender Limited

We are looking for a friendly and professional Customer Service Advisor to join our busy bodyshop team in Wrexham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service. Key Responsibilities Act as the first point of contact for customers, providing a warm welcome and professional service Handle customer enquiries via phone, email, and in person Book in vehicles for repair work and manage appointment scheduling Liaise with customers throughout the repair process, providing regular updates Prepare accurate quotes and estimates for bodywork repairs Process invoices and handle payments Coordinate with workshop technicians to ensure smooth workflow Maintain customer records and job files Handle customer complaints professionally and work towards satisfactory resolutions Ensure all administrative tasks are completed efficiently and accurately Essential Requirements Previous customer service experience (experience in automotive/bodyshop environment desirable but not essential) Excellent communication and interpersonal skills Strong organisational abilities with attention to detail Ability to work well under pressure and manage multiple priorities Professional telephone manner Computer literate with good IT skills Team player with a positive attitude Full UK driving licence (desirable) What We Offer Competitive salary Monday to Friday working hours Supportive team environment Training and development opportunities Employee benefits package