Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 05, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 05, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 05, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 05, 2025
Full time
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Like Brakes, Sysco International is part of the wider Sysco family and due to our journey through a significant period of transformation and growth we now have an exciting opportunity for a Group Financial Systems & Reporting (FSR) Analyst to join the Group Financial Systems & Reporting (FSR) Team on a 12-month fixed term contract. Reporting to the Senior Manager - Financial Systems and Reporting, you'll form part of the Group FSR team whose main responsibility is the management and maintenance of the SAP BPC consolidation system. The role will be a primary business contact for assigned BPC users across the Sysco network. Responsibilities include governance of BPC, monitoring of month end process, providing support and analysis to BPC users across the Sysco network as well as opportunities to work with other stakeholders including regional opcos across Europe (UK, Ireland, France and Sweden), Sysco International Finance Team, Sysco Corporate Team based in US, and outsourced BPC support teams. As well as core financial reporting duties, expect to be heavily involved as a technical BPC system lead including duties of user management, chart of accounts maintenance and designing financial reports for Stakeholders at all levels. A well-blended role with a mixture of core financial analyst duties closely working along with our outsourced BPC support team. There is also an opportunity to provide support in implementing Group wide transformation projects for a more efficient and faster month end close. This is a hybrid working opportunity, however there will be a requirement to travel to the Brakes office Located in Ashford, Kent once per week for team collaboration, so the successful candidate must be in a commutable distance. Key Responsibilities and accountabilities: Provide assistance during month end close cycle, circulating timetable, work status and KPI monitoring, data validation and source system reconciliations Maintenance of FX rates in the system, ensuring proper documentation for SOX compliance Query investigation, troubleshooting and resolution of BPC package/report issues Data interrogation and analysis to assist with driving consistencies in reporting across the Sysco network Support the enhancement and development of Financial, Supplementary, HR, Credit and Annual disclosure packages Processing and maintenance of master data in BPC including regular housekeeping of BPC dimensions/hierarchies/attributes aligned with Sysco Chat of Accounts Monitor user management process which covers user set up, user termination and user profile changes. Collaborating with Internal Audit in submitting requirements for SOX audit purposes Provide cover in BPC change management process, business partnering with BPC support team and relevant stakeholders. This includes providing support in development and testing of change requests that will improve reporting functionalities with BPC system. Ongoing Project Management support for BPC system and associated Financial Reporting principles. Provide cover in tracking of support tickets for efficient monitoring of technical support team's performance against service level agreements Provide support during evaluation of any new reporting requirements and its impact on BPC in collaboration with Group Reporting Team and other stakeholders Provide support in driving BPC training initiatives on an on-going basis to ensure positive user experience across the Sysco EU network Support the on-boarding of newly acquired companies incl. data mapping, financial integration and user training Support Head of FSR and Group FSR Project Lead with any ad-hoc BPC improvement related projects To be successful: The successful candidate will be looking to start studying or currently studying towards a professional accounting qualification (ACCA/CIMA/ACA). We're looking for someone who has experience in financial accounting and consolidation background. This is a great role for someone who has a passion and understanding for financial and management reporting, financial reporting systems and data analysis. Previous experience of navigating SAP/BPC or any other consolidation reporting system is preferred, however full training will be provided. You will be dealing with stakeholders at all levels across the wider international business so you must be confident communicating with a very high level of accuracy and attention to detail. A role suited to someone who enjoys interrogating high volumes of data, maintaining accounting systems, and improving financial reporting processes. Strong technical ability to navigate and interrogate systems with high volumes of data and Advanced Excel skills is essential. What's in it for you: A competitive salary Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence. Flexible Time Off: 25 days annual leave + bank holidays & Hybrid working contract Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family. Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term. Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones. Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop. Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices. Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance. Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.
Oct 05, 2025
Full time
Job Description Like Brakes, Sysco International is part of the wider Sysco family and due to our journey through a significant period of transformation and growth we now have an exciting opportunity for a Group Financial Systems & Reporting (FSR) Analyst to join the Group Financial Systems & Reporting (FSR) Team on a 12-month fixed term contract. Reporting to the Senior Manager - Financial Systems and Reporting, you'll form part of the Group FSR team whose main responsibility is the management and maintenance of the SAP BPC consolidation system. The role will be a primary business contact for assigned BPC users across the Sysco network. Responsibilities include governance of BPC, monitoring of month end process, providing support and analysis to BPC users across the Sysco network as well as opportunities to work with other stakeholders including regional opcos across Europe (UK, Ireland, France and Sweden), Sysco International Finance Team, Sysco Corporate Team based in US, and outsourced BPC support teams. As well as core financial reporting duties, expect to be heavily involved as a technical BPC system lead including duties of user management, chart of accounts maintenance and designing financial reports for Stakeholders at all levels. A well-blended role with a mixture of core financial analyst duties closely working along with our outsourced BPC support team. There is also an opportunity to provide support in implementing Group wide transformation projects for a more efficient and faster month end close. This is a hybrid working opportunity, however there will be a requirement to travel to the Brakes office Located in Ashford, Kent once per week for team collaboration, so the successful candidate must be in a commutable distance. Key Responsibilities and accountabilities: Provide assistance during month end close cycle, circulating timetable, work status and KPI monitoring, data validation and source system reconciliations Maintenance of FX rates in the system, ensuring proper documentation for SOX compliance Query investigation, troubleshooting and resolution of BPC package/report issues Data interrogation and analysis to assist with driving consistencies in reporting across the Sysco network Support the enhancement and development of Financial, Supplementary, HR, Credit and Annual disclosure packages Processing and maintenance of master data in BPC including regular housekeeping of BPC dimensions/hierarchies/attributes aligned with Sysco Chat of Accounts Monitor user management process which covers user set up, user termination and user profile changes. Collaborating with Internal Audit in submitting requirements for SOX audit purposes Provide cover in BPC change management process, business partnering with BPC support team and relevant stakeholders. This includes providing support in development and testing of change requests that will improve reporting functionalities with BPC system. Ongoing Project Management support for BPC system and associated Financial Reporting principles. Provide cover in tracking of support tickets for efficient monitoring of technical support team's performance against service level agreements Provide support during evaluation of any new reporting requirements and its impact on BPC in collaboration with Group Reporting Team and other stakeholders Provide support in driving BPC training initiatives on an on-going basis to ensure positive user experience across the Sysco EU network Support the on-boarding of newly acquired companies incl. data mapping, financial integration and user training Support Head of FSR and Group FSR Project Lead with any ad-hoc BPC improvement related projects To be successful: The successful candidate will be looking to start studying or currently studying towards a professional accounting qualification (ACCA/CIMA/ACA). We're looking for someone who has experience in financial accounting and consolidation background. This is a great role for someone who has a passion and understanding for financial and management reporting, financial reporting systems and data analysis. Previous experience of navigating SAP/BPC or any other consolidation reporting system is preferred, however full training will be provided. You will be dealing with stakeholders at all levels across the wider international business so you must be confident communicating with a very high level of accuracy and attention to detail. A role suited to someone who enjoys interrogating high volumes of data, maintaining accounting systems, and improving financial reporting processes. Strong technical ability to navigate and interrogate systems with high volumes of data and Advanced Excel skills is essential. What's in it for you: A competitive salary Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence. Flexible Time Off: 25 days annual leave + bank holidays & Hybrid working contract Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family. Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term. Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones. Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop. Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices. Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance. Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.