Elite People Ltd

Customer Service Executive Based Heathrow 28K plus overtime To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. This is an exciting customer facing role, looking after customers, and becoming an integral member of a highly motivated and friendly team. Essential Responsibilities Provide excellent Customer Service for both internal and external customers. Ensure customer expectations are managed proactively. Complete standard processes efficiently Deal with customers face to face to deliver good service and encourage repeat business. Investigate customer problems, queries escalating as appropriate and take actions to achieve a successful outcome. Complete daily administrative work as required both accurately and on a timely basis. Maintain a safe clean working environment in line with health and safety requirement. Work as part of a team and adopt a flexible approach to increase and maintain quality of service. Provide accurate information to customers. Qualify potential customers and manage risk. Contribute to an ongoing positive team environment. Undertake additional work as required to meet and exceed the expectations of the customer. Qualifications/Requirements Attention to detail. A calm and analytical approach to problem solving. Excellent communication and interpersonal skills with the ability to work effectively with people at all levels of the organisation. Ability to quickly identify and prioritise issues, create solutions and meet deadlines. Ability to work under pressure. Ability to build strong relationships with internal teams and external customers. A full driving licence that must have been held for at least 2 years.

Estimator Based In Hagley We are currently hiring for an experienced Purchasing / FM Services Estimator. This role will suit someone with experience in a similar position with the technical knowledge of facilities management being essential. It would be particularly advantageous for the successful candidate to possess demonstrable skills and experience with estimating/quoting repair/installation jobs involving a variety of disciplines (incl. plumbing, flooring, roofing, general building fabric, air conditioning, electricals and gas). Supporting the Operational teams taking on the role of Small Works Estimator producing quotations for PPM and reactive works. Duties: Day to day management of client cost estimates for day to day and small works projects within the building services industry, including but not limited to HVAC, Electrical, Fabric and Plumbing. based on specifications, drawings, and other relevant documentation. Maintain relationships with the wider teams to ensure optimum service delivery including account managers, project managers, engineers, and suppliers to gather necessary information for accurate estimations and profit forecasts. Maintain relationships with Account Managers and other Internal teams, continuously monitor client service delivery against SLAs and KPIs. Build and promote strong, long-lasting customer relationships with new and existing accounts to ensure ongoing quote approval and client satisfaction. Provide regular reporting to Senior Management regarding financial and operational progress of client accounts with regards to Quote progress. Identify emerging markets and market shifts, whilst also being fully aware of market developments and competitive environment. Build relationships with multiple suppliers and obtain quotations for parts and components to ensure reliability, cost stability, and value. Source and benchmark suppliers/subcontractors across multiple FM categories, negotiate pricing to ensure value for money. Develop and maintain rate libraries, and pricing models. Maintain an approved supplier list, ensuring compliance with H&S, insurance, accreditations, and standards. Proven experience as an FM estimator in a similar role within the facilities management or construction industry is essential. Experience in both hard and soft FM categories. Knowledge of CAFM systems. Understanding of CDM, H&S requirements. Experience of sales, sales process and or sales operations is essential.

Customer Service Advisor Inverness 27K plus overtime Role: To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. This is an exciting customer facing role, looking after retail customers, and becoming an integral member of a highly motivated and friendly team. Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively. Complete standard processes efficiently. Deal with customers face to face to deliver good service and develop repeat business. Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome. Undertake quality controls to ensure all cars are up to standard or take appropriate action to address. Complete daily administrative work as required, both accurately and on a timely basis. Maintain a safe clean working environment in line with health and safety requirements. Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. Provide accurate information to customers. Qualify potential customers and manage risk. Contribute to an ongoing positive team environment. Undertake additional work as required to meet and exceed the expectations of the customers. Competent with Excel and Word. Willingness to work flexibly to meet business and customer needs promptly and effectively. Attention to detail. A calm and analytical approach to problem solving. Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation. Ability to quickly identify and prioritise issues, create solutions and meet deadlines. Ability to work under pressure. Ability to build strong relationships with internal teams and external customers.