Mastek UK

SC Cleared candidates This role will ensure that all business, user, and system requirements are accurately captured, baselined, managed, and traced throughout the programme lifecycle. Helping to create, manage and control User Requirements Documents (URDs) and System Requirements Documents (SRDs) in collaboration with users and capability sponsors, ensuring that military capabilities are clearly defined, effectively developed, and successfully delivered. Able to chair and participate in Requirements Working Groups, and ensure requirements both functional and non-functional, are aligned with strategic defence needs Requirements Essential: Proven experience as a Requirements Manager, Business Analyst, or Systems Engineer in complex digital/technology programmes. Strong knowledge of requirements management tools (e.g., IBM DOORS, Jama, JIRA). Familiarity with requirements engineering standards (e.g., ISO/IEC/IEEE 29148). Excellent skills in requirements capture, validation, prioritisation, and traceability. Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences. Understanding of Agile and traditional delivery methodologies, and how requirements integrate into each. Strong communication, analytical, and problem-solving abilities.

Role title : Lead Service Designer Location : Flexible (Remote), with options to work from offices in Reading and Leeds . You will be required to work regularly from client offices, when needed. Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth. Key responsibilities: User-centred design leadership and strategy. Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend and execute appropriate UCD activities based on project needs. Create and maintain phase-appropriate UCD deliverables Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, guiding and supporting the team to resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as a trusted expert in your profession and in UCD Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery Be commercially aware, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services Proactively address blockers or risks within the delivery for the team, working closely with the delivery manager (or project lead) to resolve these and keeping accurate documentation Act as a troubleshooter, managing ambiguity and navigating organizational complexities Business development Identify and pursue new opportunities with existing and new clients Shaping and articulating persuasive business proposals Lead on applying UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations Community Development: Contribute to the evolution of Mastek s user-centred design and consulting strategy. Developing propositions and points of view for applying design thinking approaches in new markets and clients Line manage junior team members and lead community development activities. Lead on the development of the community, applying Design Operations principles Requirements: Experience: At least 7 years of relevant service design or UCD experience, including experience within agile teams and complex programmes Demonstrated application of service design methods and tools. Experience in consultancy Coaching, mentoring, or management experience of UCD/design teams Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard Sector experience in healthcare is a bonus. Experience of operational delivery is a bonus Skills: Strong stakeholder management and communication skills, with the ability to gain buy-in for approach Strong facilitation skills for both remote and in-person workshops, meetings and research sessions Ability to manage complex, ambiguous projects and organizational dynamics Skills and experience in related disciplines such as business change management, product design, content and communication design, or training design are a plus Benefits: Competitive salary with an annual performance-related bonus Training budget for professional growth. Choice of MacBook or Windows laptop with necessary software Flexible working structure (remote or hybrid options). Cycle to Work scheme Pension contributions and life insurance. Private healthcare Opportunities to work on diverse projects across public and private sectors About Mastek: Mastek is an international digital consultancy with offices in the UK, Europe, US, and India. We build impactful solutions for government and private clients like the NHS, Ministry of Defence, Kellogg s, and Morrisons. Our User-Centred Design practice is a newer part of a company with a 42-year heritage. This offers a start-up atmosphere within a larger company, and numerous opportunities for professional development. You will work alongside delivery teams and see your work come to life through the deployment of services and products. Join us to work on innovative projects, collaborate with talented teams, and make a real impact. Ready to Apply? If you are passionate about service design and meet the above criteria, we would love to hear from you. We welcome diverse skills and experiences, so please reach out even if you don t meet all the exact criteria. Apply today to join our exciting journey!

Role title: Senior Interaction Designer Location: Flexible (Remote), with options to work from offices in Reading and Leeds . You will be required to work regularly from client offices, when needed. Summary: Mastek is seeking an experienced Senior Interaction Designer to join our dynamic User-Centred Design (UCD) practice. In this role, you will lead the design of intuitive, effective, and engaging interactions for digital products and services. As a senior member of the team, you will shape strategies, mentor junior colleagues, and ensure that our work meets user needs and business goals. You will collaborate with multidisciplinary teams and act as a trusted advisor to clients, applying user-centred design principles to deliver impactful solutions. Key responsibilities: Interaction Design Lead the design of effective and intuitive interaction patterns for digital products and services. Translate user research findings into actionable interaction designs. Create high-quality wireframes, prototypes, and user flows to communicate design concepts clearly. Ensure designs align with accessibility standards (e.g., WCAG) and GDS/NHS service principles. Conduct usability testing and iterate on designs based on user feedback and data insights. Champion design best practices and advocate for user-centred approaches within teams. Project Leadership Manage interaction design deliverables, ensuring timely and high-quality outputs. Collaborate with project leads, delivery managers, and stakeholders to align interaction designs with broader project objectives. Act as a subject matter expert for interaction design, advising on best practices and trends. Troubleshoot challenges in design delivery and ensure solutions address user and business needs. Team Collaboration and Development Mentor and support junior interaction designers, fostering their growth and development. Share knowledge and insights through workshops, presentations, and community sessions. Contribute to the evolution of the UCD practice by developing templates, case studies, and methodologies. Stakeholder Engagement Build strong relationships with clients, acting as a trusted advisor for interaction design. Effectively communicate design strategies and solutions to diverse stakeholders. Upskill and educate clients and team members on user-centred design methods and the value of interaction design. Requirements: Experience: Demonstratable experience in interaction design or related disciplines such as UX design or UI design. Proven ability to lead interaction design within agile, multidisciplinary teams. Demonstrated experience delivering user-centred designs for complex digital services. Hands-on expertise with tools like Figma, Sketch, or equivalent. Knowledge of accessibility standards and their application in design. Experience with HTML prototyping toolkits (e.g., GOV. UK and NHS. UK) is preferred, experience of Heroku is essential. Skills: Exceptional interaction design skills with an ability to create user-centred solutions. Proven experience of usability testing methods and how to incorporate findings into designs. Excellent collaboration and communication skills to influence and engage stakeholders Ability to manage time effectively, meet deadlines, and balance priorities. Benefits: Competitive salary with an annual performance-related bonus. Training budget for professional development and growth. Choice of MacBook or Windows laptop with necessary software. Flexible working structure (remote or hybrid options). Cycle to Work scheme. Pension contributions and life insurance. Private healthcare. Opportunities to work on diverse projects across public and private sectors. About Mastek: Mastek is an international digital consultancy with offices in the UK, Europe, US, and India. We build impactful solutions for government and private clients, with a growing focus on user-centred design services. Our work spans across sectors, offering exciting opportunities for content designers to develop their skills and make a real difference. Join us to work on innovative projects, collaborate with talented teams, and contribute to the creation of user-centred content that drives positive outcomes for both users and clients. Ready to Apply? If you are passionate about content design and meet the above criteria, we would love to hear from you. We welcome diverse skills and experiences, so please reach out even if you don t meet all the exact criteria. Apply today to join our exciting journey!

Mastek is seeking an experienced Senior Content Designer to join our growing User-Centred Design (UCD) practice. This role focuses on designing clear, engaging, and effective content that meets user needs across public and private sector projects. As a Senior Content Designer, you will collaborate with service designers, interaction designers, and researchers to create and refine content strategies. You will be expected to lead content projects, mentor and line manage junior designers, and ensure that content aligns with both client objectives and user-centred principles. This role may also include working on live projects within multidisciplinary teams, shaping content strategies, and ensuring the delivery of high-quality content. Key responsibilities: Content Design Leadership and Strategy Contribute to the creation of user-centred content strategies for services and products, ensuring content is clear, consistent, and accessible. Work closely with service designers, user researchers, interaction designers, and other specialists to develop content that meets both user needs and business goals. Ensure content aligns with style guides, accessibility standards, and GDS/NHS service design principles where applicable. Identify content gaps and opportunities within projects and provide recommendations for improvements. Shape and maintain content models, ensuring consistency and scalability across large services or product ecosystems. Collaborate with teams to test content with users, iterating based on feedback and data. Project Leadership and Delivery Oversee the content design process, ensuring delivery is on time, within scope, and meets quality standards. Collaborate with delivery teams and stakeholders to ensure content is embedded in all phases of the project lifecycle, from discovery to implementation. Act as a subject matter expert on content design for clients and internal teams, advising on best practices, trends, and innovations in content. Leading content design on live projects, working with multidisciplinary teams to create content solutions that enhance the user experience. Mentorship and Team Development Mentor and support junior content designers, fostering their development and growth within the team. Share knowledge, best practices, and insights with the wider UCD team through workshops, presentations, and community of practice sessions. Contribute to the evolution of content design methodologies and standards within Mastek, helping to shape our approach to user-centred content. Stakeholder and Client Engagement Work closely with clients to understand their objectives, ensuring content solutions meet both business and user needs. Manage stakeholder relationships at all levels, ensuring alignment and buy-in for content strategies and deliverables. Communicate complex ideas and content solutions to a variety of audiences, ensuring clarity and engagement. Requirements: Experience: Demonstratable experience in content design or a related discipline such as UX writing, editorial, or content strategy. Proven experience working in agile environments, with a strong understanding of user-centred design principles and practices. Demonstrated application of content design tools and methods, including user research, content audits, and information architecture. Experience working with GDS/NHS service standards and delivering content for public sector services is preferred. Experience leading content projects and managing stakeholder relationships is essential. Mentoring or coaching experience within content teams or UCD practices is a bonus. Skills: Strong writing and editorial skills, with the ability to create clear, concise, and compelling content for diverse audiences. Excellent understanding of content design principles, including accessibility, SEO, and user experience. Ability to manage complex projects, balancing multiple priorities and delivering high-quality content under pressure. Strong collaboration skills, with the ability to work effectively in multidisciplinary teams. Proficient in content design tools such as Figma, Sketch, or similar, and experience with content management systems (CMS). Excellent stakeholder management and communication skills, with the ability to influence and build strong relationships. Benefits: Competitive salary with an annual performance-related bonus. Training budget for professional development and growth. Choice of MacBook or Windows laptop with necessary software. Cycle to Work scheme. Flexible working structure (remote or hybrid options). Pension contributions and life insurance. Private healthcare. Opportunities to work on diverse projects across public and private sectors.