Connect2Hackney

Play Worker Hackney, Adventure Playground, London 17.79 (PAYE) / 23.97 per hour (Umbrella) Are you passionate about working with children and young people? Do you thrive in creative, outdoor environments where no two days are the same? We are currently recruiting for a Playworker to join a vibrant Adventure Playground service in Hackney, supporting the delivery of high-quality, child-led play opportunities. The Role As a Playworker, you will help create a safe, stimulating and inclusive play environment where children aged 6-15 can explore, develop and thrive. Your key responsibilities will include: Delivering engaging and creative play activities across after-school, weekend and holiday sessions Supporting child-led play using a low intervention, high response approach Building positive relationships with children, young people and families Promoting the physical, emotional and social wellbeing of young people Contributing to a varied programme of activities, including off-site trips Carrying out risk assessments and ensuring health & safety compliance Working collaboratively with colleagues and partner agencies to support young people's needs This is a hands-on, physically active role, working outdoors year-round in all weather conditions. Requirements To be successful in this role, you will have: Experience delivering open access play or youth activities for children and young people A Level 2 Playwork qualification (or equivalent) A strong understanding of Playwork Principles and child development The ability to engage and build rapport with young people, including those who may be hard to reach A commitment to safeguarding and promoting welfare Willingness to work evenings, weekends and school holidays Desirable: First Aid or Food Hygiene qualification Experience working in an adventure playground or with structure building What We're Looking For We're looking for someone who is: Creative, energetic and enthusiastic Resilient and adaptable Passionate about helping young people reach their potential Comfortable working outdoors and in a physically demanding setting Working Pattern Term time: Minimum 22.5 hours per week School holidays: Up to 36 hours per week To Apply: Get in touch with Jordan Peat, QSW / NQSW Talent Partner - (url removed) Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Short Breaks Coordinator Pay: 30.07 Per Hour PAYE / 40.53 Per Hour Umbrella. Location: Hackney, London Directorate: Children & Education (Disabled Children's Service) Contract Type: Temporary Start Date: ASAP Responsible For: 2x Short Breaks Service Support Officers, 1x Short Breaks Finance Officer Enhanced DBS Required About the Role Are you a strategic thinker with a passion for improving outcomes for disabled children and young people? The London Borough of Hackney is seeking a dedicated Short Breaks Coordinator to step into a vital maternity cover role. In this position, you will oversee the strategic and operational development of Hackney's short breaks program, managing an allocated 900k budget . You will ensure services are equitable, affordable, and highly accessible, while leading on crucial contract management, parent/carer participation, and upcoming service tenders. Key Responsibilities Service Leadership: Oversee the allocation of the 900k short breaks funding and drive improvements to make universal/mainstream settings more accessible. Contract & Financial Management: Lead contract monitoring activity to ensure compliance and high standards. Partner closely with finance teams to track expenditures, prevent over/underspends, and assist with the Disabled Children's Service Homecare tender. Team Management: Line manage and support a dedicated front-line team, including two Service Support Officers and a Finance Officer. Community Engagement: Coordinate the parent/carer participation strand, working closely with local parent forums, third-sector organizations, and health partners (NHS City & Hackney) to keep the "Local Offer" robust and updated. Continuous Improvement: Integrate the direct views of disabled children and their families into strategic planning, shaping the future short breaks offer based on usage data and feedback. What We Are Looking For Experience & Knowledge Significant experience working within or alongside services for disabled children, with a deep understanding of the unique challenges their families face (Desirable). Proven track record in contract management, commissioning social care/children's services, and managing substantial budgets. Experience line-managing front-line staff and driving high-performance teams. Strong background in inter-agency collaboration (Education/Social Care/Healthcare) and service user involvement. Deep knowledge of the policy agenda for disabled children and statutory sector challenges. Skills & Abilities Strategic Focus with Sharp Detail: Ability to keep your eye on high-level project goals while meticulously managing finance and performance data. Exceptional Communication: Confidence to engage sensitively and clearly with everyone from children and parents to senior management and elected Members. Data Literacy: Ability to interpret complex financial/performance data and translate it into high-quality reports. Resilience: Highly organized, proactive, and capable of working methodically under pressure to meet tight deadlines. Additional Requirements Very high standards of literacy and numeracy, alongside excellent IT skills (MS Office). A commitment to equal opportunities, diversity, and challenging discrimination within an inner-city environment. Flexibility to attend occasional evening or out-of-hours events (with prior notice). A satisfactory Enhanced DBS (Criminal Records Bureau) check, medical clearance, and references. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Senior Complaints Officer (Housing) Location : Hackney E8 - Hybrid Rate : 339 per day (Umbrella) / 252 per day (PAYE) Start: ASAP Directorate : Climate, Homes and Economy / Housing Reports To : Performance Improvement and Complaints Manager Job Purpose : The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services. Key Responsibilities : Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries. Check and quality-assure the work of team members. Lead on workstreams and projects that involve managing input from partners and teams across the wider organisation. Identify where service failures and inefficiencies create unnecessary demand. Capture lessons learned and highlight common trends to drive long-term service improvements. Provide support and guidance to less experienced staff and Performance Officers in complaints handling. Build effective relationships with external partners to share intelligence and coordinate joint action. What We Are Looking For: Extensive experience in housing complaints investigation and resolution, with a track record of achieving excellent outcomes for residents. Experience of dealing with stage 1 and stage 2 complaint s with confidence The ability to cut through complex evidence, identify root causes, and reach timely, independent decisions. Outstanding interpersonal skills, with the ability to manage relationships with senior managers, partners, and residents who may be frustrated or angry due to service failures. A flexible approach, capable of contributing to multiple projects across different parts of the Housing service simultaneously. Sector Knowledge: Experience or in-depth knowledge in one or more of the following priority housing areas is highly advantageous: Housing Repairs Anti-Social Behaviour Management / Community Safety Home Ownership and Service Charges Tenancy Services and Income Collection TMO Management, Resident Engagement, and Planned Works Resident Safety To Apply : If you have the relevant experience and the drive to thrive in a high-performing culture and want to help us shape a better housing service for Hackney residents, please submit your CV today! Please note due to the high number of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Service Manager - Environmental Operations (Days, Evenings & Nights) Location: Hackney, London Rate: 31.19 - 42.03 per hour (Umbrella) Contract: Full-time Shift-based (including evenings, nights & weekends) About the Role We are currently recruiting for an experienced Service Manager - Environmental Operations to join a high-performing local authority team in Hackney. This is a pivotal leadership role responsible for managing a large operational workforce and delivering essential frontline environmental services across the borough. You will ensure services are efficient, compliant, and meet the highest standards for residents and local businesses. Key Responsibilities As Service Manager, you will lead the planning, delivery and performance of a wide range of environmental operations, including: Street and estate cleansing services Refuse and recycling collection (domestic and commercial) Waste management and commercial waste services Graffiti removal and public realm maintenance Gulley cleansing and flood prevention activities Markets cleansing operations Winter maintenance services (gritting, snow response) Oversight of waste transfer station operations You will also: Manage and lead a large workforce (up to 150 staff via Supervisors and an Assistant Service Manager) Ensure strict compliance with service standards, health & safety, and contractual obligations Address service failures quickly and implement sustainable improvements Monitor performance against KPIs and drive continuous service improvement Manage budgets, resources, and operational delivery Engage with residents, councillors, and stakeholders to resolve issues and improve services Working Pattern This role operates across a 24-hour service , and you will be required to: Work flexibly across day, evening, and night shifts Participate in a weekend rota Provide leadership cover as required to ensure continuous service delivery About You We are looking for a strong operational leader with: Proven experience managing large teams within environmental services, waste management or a related sector A track record of delivering high-quality, customer-focused services Strong leadership, people management, and performance management skills Experience managing budgets and driving operational efficiency Ability to work in a fast-paced, high-profile environment and respond to challenges effectively Excellent communication skills with the ability to engage a wide range of stakeholders Essential: Full UK driving licence Relevant experience at management level (waste/environmental services preferred) Desirable: IOSH Managing Safely (or willingness to obtain) Level 3 qualification in Waste Management or similar Why Apply? Competitive hourly rate ( 31.19- 42.03 umbrella) Opportunity to lead critical public services Work within a dynamic and forward-thinking local authority Make a real impact on environmental quality and community wellbeing Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

About Us Connect2Hackney , the internal talent team dedicated to finding exceptional professionals for the London Borough of Hackney, are supporting our Digital team to find a skilled systems specialist to join the Finance & Corporate Resources (ICT & Workplace Services) department. The Role As a Digital Analyst (Enterprise Systems), you will play a key role within a multi-disciplinary team, focusing on the maintenance, development, and optimisation of our core enterprise systems, specifically iTrent and Business Objects. This is a fast-paced, 6-month temporary contract where you will support Senior Analysts to ensure system security, streamline HR workflows, and deliver high-quality data analysis. Key Responsibilities Assist with the creation, development, and scheduling of mid-to-high complexity reports via Business Objects. Perform data analysis and reconciliations where required. Support configuration changes, system processes, and upgrades within iTrent. Provide high-quality user support via the Halo CRM software, ensuring system functionality and security are maintained. Collaborate with internal teams and external software vendors to improve processes between HR and other systems, streamlining the overall staff lifecycle workflow. What We Are Looking For To be successful in this role, you must bring hands-on technical expertise and a proactive approach to problem-solving. Essential Criteria: iTrent Expertise: Proven experience supporting, configuring, and developing iTrent software. Strong experience creating Business Objects reports to a mid-to-high level of complexity. Mid-to-high level proficiency in Microsoft Excel and/or Google Sheets to perform detailed analysis and reconciliations. Experience working within multi-disciplinary teams and liaising with external vendors and internal stakeholders alike. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Connect2Hackney are looking for an experienced Senior Cloud Engineer to join our multi-disciplinary ICT team with the London Borough of Hackney. In this role, you will take the lead on designing, delivering, and optimising our self-service cloud infrastructure, operating systems, and business applications. You will ensure our platforms remain secure, highly available, sustainable, and performant, all while offering a high-quality user experience for our software engineers and suppliers. Working with an Agile mindset under broad direction, you will have a significant say in resource management, task assignment, and shaping our organisational cloud standards. Key Responsibilities Lead the development of solution architectures and design large, complex cloud-based service solutions while balancing functional and non-functional requirements. Oversee the configuration, deployment, lifecycle management, and patching of server operating systems and critical business applications. Direct the migration of IT services from traditional infrastructure to cloud-based systems. Take technical responsibility across all stages of software development and systems integration, driving capabilities around automation and continuous integration (CI). Embed robust security controls into your designs to mitigate threats, actively monitor security compliance, investigate vulnerabilities, and maintain data integrity. Motivate, inspire, and share expertise with a multi-disciplinary team. Build effective business relationships across the council, managing stakeholder needs with diverse objectives. Participate on a rota basis with other senior managers to coordinate and deliver effective user support (including out-of-hours support where applicable, for which an additional payment is offered). Who We Are Looking For We want a proactive professional who thrives at an SFIA Level 5 standard. You should bring technical expertise across: Cloud Engineering & Solution Architecture (predictive and adaptive/agile approaches). Programming, Software Development, and Systems Integration . Network Design & IT Infrastructure optimisation . Security Operations and server operating system configurations. Qualifications: Ideally, you are educated to a bachelor's degree level and/or hold a relevant professional qualification (e.g., AWS certification). Note: Consideration will gladly be given to applicants without these formal qualifications if you can demonstrate you have successfully worked at a similar level. Why Join Hackney? At Hackney, we promote a "one organisation" approach built on inclusion, transparency, and financial prudence. We are dedicated to delivering innovative services that provide high quality and excellent value for money to our local residents and businesses. You will have the unique opportunity to collaborate across diverse matrix areas, ranging from Cyber Security and Engineering to Data & Insight and Customer Experience, ensuring real, sustainable growth for your career. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Payroll Officer Hackney - E8 Hybrid - 2 Days in The Office 26.92 Per Hour (Umbrella) 19.98 Per Hour (PAYE) ASAP Start Are you an experienced and customer-focused payroll professional looking for a new challenge? Join the London Borough of Hackney , one of the UK's most diverse and highest-performing local authorities, We are Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud . Key Information Post Title: Payroll Officer Directorate: Chief Executive Location: Hackney Service Centre (with hybrid/agile working) Responsible To: Payroll Team Leader The Role: What you will do As a Payroll Officer, you will be crucial in assisting in the delivery of the Payroll service. You will work with a reasonable degree of autonomy and may be responsible for a number of areas of transactional work. The payroll service supports Hackney, Traded Services, including Schools and Teachers. Core Responsibilities include: Processing and Data Management: Accurately inputting payroll data (Starters, Leavers, Secondments, etc.) into the Midland HR System (ITRENT) Payment Calculation: Calculating and recording statutory and occupational Maternity, Paternity, and Adoption payments. Expense & Claims: Processing Overtime Claims and Travel/Mileage expense claims, including Teachers' data in line with HLT provisions. Compliance: Ensuring all employees are paid accurately and on time, checking monthly payrolls and variance reports. You will maintain up-to-date knowledge of payroll legislation and lawful deductions. Customer Support: Providing effective responses to a wide range of enquiries from employees, managers, and external organisations. You will advise employees and managers on all payroll issues, aiming to resolve matters at the source. Third-Party Payments: Processing and quality assuring payments to third parties like Income Tax/NI and Pension Contributions. About You: What you will bring We are looking for a highly organised individual with excellent attention to detail. Essential Requirements (Demonstrable Experience & Knowledge): Payroll Expertise: Proven up-to-date knowledge of payroll processes, principles, and statutory payments/deductions (SSP, SMP, TAX, and NI) within the public sector System Experience: Demonstrable experience processing a range of transactions using IRETNT (Highly Desired) /HR/Payroll/Pensions systems. Query Resolution: Experience resolving customer queries/problems related to payroll matters, providing advice, and taking initiative to progress solutions. Legislation/Policies: Knowledge and understanding of employment legislation, PAYE, and the ability to interpret and apply these to provide information. Understanding of Local Government and Teachers' Terms & Conditions is also valuable. Skills: High-level customer service skills, the ability to work quickly, accurately, and to tight deadlines , and strong problem-solving skills. Ready to apply? If you are a proactive team player who thrives in a quality-controlled, customer-focused environment and possess the required experience, we want to hear from you! Ony applicants with the relevant experience will be considered Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Deputy Head of Service - Access and Safeguarding Location: Hackney (Hybrid Working) Rate: £450 per day Contract Type: Interim / Contract We?re seeking an experienced Deputy Head of Service to join the Access and Safeguarding service within Adults Social Care on an interim basis. You will be helping to deliver high-quality, person-centred services that empower adults to live safe, independent, and fulfilling lives. About the Role As Deputy Head of Service, you will lead operational excellence across three critical service areas: Access & Duty Team Safeguarding Adults Deprivation of Liberty Safeguards (DoLS) and the Safeguarding Adults Board functions You'll be responsible for ensuring services are safe, high-performing, and aligned with our strength-based, personalised approach. You?ll also play a key role in shaping strategic direction, managing budgets, and driving innovation across the department. Key Responsibilities Lead the delivery of high-quality, legally compliant services that promote independence, choice, and wellbeing. Provide strong leadership that fosters a collaborative, inclusive, and high-performing culture. Manage operational budgets and contribute to departmental savings and efficiencies. Build and maintain effective partnerships across the Council, Integrated Care System, and voluntary and community sectors. Champion continuous improvement, innovation, and learning across all service areas. Ensure robust performance management and quality assurance frameworks are in place. Support the Head of Service in delivering strategic objectives and representing the department at a senior level. About You We're looking for a confident and experienced leader who brings: A deep understanding of adult safeguarding, access services, and statutory responsibilities. Proven experience managing complex services and leading multi-disciplinary teams. Strong financial acumen and experience managing budgets and commissioning care. A collaborative and solution-focused approach to leadership and service development. A commitment to equity, inclusion, and co-production with residents and communities. Ready to lead with purpose and impact? For an informal conversation or to request the full job description, please contact: Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Job Title: Senior Occupational Therapist Location: Hackney Contract Type: Fixed Term Overview: We're looking for a passionate and experienced Senior Occupational Therapist to join our team and help drive meaningful outcomes for individuals across our service. This is a fantastic opportunity to take a lead role in shaping therapeutic interventions, mentoring junior staff, and collaborating across disciplines to deliver person-centred care. Key Responsibilities: Lead on complex assessments and interventions to support individuals in achieving independence and wellbeing. Provide clinical supervision and guidance to junior occupational therapists and support staff. Collaborate with multidisciplinary teams to develop and implement care plans. Contribute to service development, quality improvement initiatives, and best practice sharing. Maintain accurate and timely documentation in line with professional standards. Essential Skills & Experience: HCPC registration as an Occupational Therapist. Significant post-qualification experience in a relevant setting. Strong clinical reasoning and decision-making skills. Experience in supervising or mentoring others. Excellent communication and interpersonal skills. Desirable: Experience in community-based or integrated care settings. Knowledge of current legislation and frameworks relevant to occupational therapy. What We Offer: Supportive team environment with opportunities for professional development. Access to training and CPD. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.