Connect2Hackney

Connect2Hackney, the internal talent team for the London Borough of Hackney, is seeking a proactive and skilled HR Consultant to join our dedicated HR and Traded Services team. About the Role This is an exciting opportunity to serve as a Subject Matter Expert and strategic partner, ensuring that Hackney and our traded partner, especially schools, treat employees consistently with our values and strategic objectives. You will be crucial in driving a high-performance culture and developing our HR provision. Key Responsibilities As an HR Consultant, you will be responsible for a varied and challenging portfolio, including: Expert HR Advice: Providing advice and guidance to managers and Headteachers on complex HR issues , including sickness absence, discipline, grievance, conditions of service, and employment legislation. Case and Project Management: Project managing and conducting serious and complex investigations, and managing complex individual cases and transformational change processes. Recruitment and Safeguarding Support: Working closely with our Resourcing team to deliver best practice recruitment, including the coordination of Headteacher recruitment , and assisting in the provision of advisory support on safeguarding matters. Policy and Legal Compliance: Interpreting and reviewing HR policies and procedures , keeping abreast of changes in UK employment law and advising on legislation regarding Migrant Workers. Strategic Input: Working collaboratively across the HR function to deliver HR-wide strategic projects, contributing to the development of our traded services offer. About You We are seeking a candidate who embodies Hackney's values, Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud and possesses the following: Experience: Significant experience in a generalist HR role, advising all levels of management and staff. Knowledge: Good generalist HR knowledge, an up-to-date understanding of developments in UK employment legislation and case law. An understanding of the Education Sector is highly desirable. Skills: The ability to advise, guide, and influence various stakeholders, analyse problems to determine appropriate ways forward, and work on sensitive matters with tact and discretion. Qualification: Good generalist HR knowledge, evidenced by being a Member of the CIPD or equivalent qualification/experience, is expected. Why Work for Hackney? Hackney is committed to being a place where everyone can be proud, with excellent services and where all residents have a chance to lead healthy and successful lives. Our staff are what makes the Council great. You will be joining a team that is focused on supporting this mission and embedding a commercial culture to enhance our HR traded services provision. If you are a resourceful and strategic HR professional ready to embrace challenge and change, we want to hear from you! Apply today to become our next HR Consultant! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Contract Processing Officer Hackney - E8 20.89 to 29.01 per Hour Office Based January 2026 Start 6 Months The Role We are seeking a Contract Processing Officer to manage and be accountable for the financial administration of our overall commercial waste contract. This is a crucial role within the Health & Community Services Directorate, where you will be the main point of contact for customers regarding our commercial services. Post Title: Contract Processing Officer Directorate/Service: Health & Community Services / Environmental Operations Key Responsibilities As the Contract Processing Officer, you will: Manage Financial Administration: Oversee the end-to-end financial processes for commercial waste and pest control businesses, including the full administration of all waste contracts, preparing invoicing, and processing duty of care returns. Customer and Account Management: Be responsible for the day-to-day management of customer accounts, including creating and updating accounts in the CIVICA APP database. You will also effectively deal with and draft responses to customer queries and complaints, coordinating resolution within set time frames. Data and Reporting: Log all trade waste contracts and cancellations, reconciling the log and control account weekly. Extract and manipulate data from the CIVICA APP and CedAr databases to manage KPIs and produce statistical data for account reconciliations and service history breakdowns. Support & Compliance: Provide advice to customers and other Council departments on relevant legislation (such as the Environmental Protection Act 1990) and the Council's commercial services. Provide support to the sales team, including following up on sales leads and assisting in the active promotion of the Council's commercial services. What You Will Bring The ideal candidate will have: Experience: At least three years of experience in an administration role with a financial element, including experience of processing invoices and reconciling accounts. Skills: The ability to effectively plan and manage your own workload, make accurate calculations for customer quotes, and demonstrate consistent accuracy with good written, analytical, and numeracy skills. Knowledge: Detailed knowledge and understanding of accountancy processes and financial systems, particularly accounts receivable. Communication: The ability to communicate effectively with a wide cross-section of service users, offer advice, promote services, and explain finance issues to non-finance staff. Interested? If you are proactive, detail-oriented, and ready to take accountability for a vital service, we encourage you to apply. You must be available to work flexible hours, including out of hours, to ensure support is available to the service as necessary. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Deputy Head of Service - Access and Safeguarding Location: Hackney (Hybrid Working) Rate: £450 per day Contract Type: Interim / Contract We?re seeking an experienced Deputy Head of Service to join the Access and Safeguarding service within Adults Social Care on an interim basis. You will be helping to deliver high-quality, person-centred services that empower adults to live safe, independent, and fulfilling lives. About the Role As Deputy Head of Service, you will lead operational excellence across three critical service areas: Access & Duty Team Safeguarding Adults Deprivation of Liberty Safeguards (DoLS) and the Safeguarding Adults Board functions You'll be responsible for ensuring services are safe, high-performing, and aligned with our strength-based, personalised approach. You?ll also play a key role in shaping strategic direction, managing budgets, and driving innovation across the department. Key Responsibilities Lead the delivery of high-quality, legally compliant services that promote independence, choice, and wellbeing. Provide strong leadership that fosters a collaborative, inclusive, and high-performing culture. Manage operational budgets and contribute to departmental savings and efficiencies. Build and maintain effective partnerships across the Council, Integrated Care System, and voluntary and community sectors. Champion continuous improvement, innovation, and learning across all service areas. Ensure robust performance management and quality assurance frameworks are in place. Support the Head of Service in delivering strategic objectives and representing the department at a senior level. About You We're looking for a confident and experienced leader who brings: A deep understanding of adult safeguarding, access services, and statutory responsibilities. Proven experience managing complex services and leading multi-disciplinary teams. Strong financial acumen and experience managing budgets and commissioning care. A collaborative and solution-focused approach to leadership and service development. A commitment to equity, inclusion, and co-production with residents and communities. Ready to lead with purpose and impact? For an informal conversation or to request the full job description, please contact: Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Job Title: Senior Occupational Therapist Location: Hackney Contract Type: Fixed Term Overview: We're looking for a passionate and experienced Senior Occupational Therapist to join our team and help drive meaningful outcomes for individuals across our service. This is a fantastic opportunity to take a lead role in shaping therapeutic interventions, mentoring junior staff, and collaborating across disciplines to deliver person-centred care. Key Responsibilities: Lead on complex assessments and interventions to support individuals in achieving independence and wellbeing. Provide clinical supervision and guidance to junior occupational therapists and support staff. Collaborate with multidisciplinary teams to develop and implement care plans. Contribute to service development, quality improvement initiatives, and best practice sharing. Maintain accurate and timely documentation in line with professional standards. Essential Skills & Experience: HCPC registration as an Occupational Therapist. Significant post-qualification experience in a relevant setting. Strong clinical reasoning and decision-making skills. Experience in supervising or mentoring others. Excellent communication and interpersonal skills. Desirable: Experience in community-based or integrated care settings. Knowledge of current legislation and frameworks relevant to occupational therapy. What We Offer: Supportive team environment with opportunities for professional development. Access to training and CPD. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.