Civic Engagement Manager Pay: 188.55 A Day PAYE/ 254.08 Per Day Umbrella Directorate: Chief Executive's Directorate Section: Mayor, Cabinet & Civic Support and Member Casework Location: Hackney E8 Start : ASAP Length : 6 Weeks Working Pattern: Flexible, including out-of-hours, evening, and occasional weekend working About the Role Are you an organized, politically sensitive, and proactive individual with a passion for public service and community engagement? The London Borough of Hackney is seeking a Civic Engagement Manager to lead the planning and delivery of core civic events, manage the Speaker's Office, and champion local democracy across the borough. In this highly visible role, you will act as the Council's overall lead Civic Officer. You will be responsible for delivering major corporate civic events, providing high-level support to the Speaker of Hackney, and aligning civic initiatives with the Mayor's priorities. Key Responsibilities Civic Event Delivery: Plan and execute major annual civic events (e.g., Remembrance Sunday, Holocaust Memorial Day, Armed Forces Day, and the Annual Meeting civic reception), as well as flag raisings, community receptions, twinning, and Freedom of the Borough activities. Speaker's Office Management: Oversee all operations within the Speaker's Office, manage budgets, supervise temporary staff, oversee inbox enquiries, and manage cost-effective, secure transport arrangements. High-Level Advisory & Support: Serve as the lead advisor on civic ceremonial protocols for the Speaker, Mayor, and Chief Executive. Research and draft speeches, prepare briefing materials, and induct new Speakers into their roles. Promoting Local Democracy: Promote civic pride and community engagement by managing civic vault tours, Town Hall tours, and Local Democracy Week activities. Heritage & Protocol Oversight: Manage and secure Hackney's civic regalia (chains, badges, maces) and artifacts. Ensure macebearer arrangements and protocols for formal/national responses (e.g., royal deaths or civic passings) are in place. Fundraising: Support the Speaker in developing and delivering fundraising strategies for their designated charitable causes. Key Requirements Experience & Knowledge: Proven track record in large- and small-scale event management. Experience in devising and executing fundraising strategies. Solid understanding of civic procedures, democratic protocols, and the role of the Speaker and Mayor. Strong political awareness and sensitivity to handle complex or controversial topics with discretion. Experience drafting written communications, including speeches, briefs, and official correspondence. Skills & Personal Attributes: Degree-level education or equivalent practical experience. Excellent project management and organizational skills with the ability to meet tight deadlines. Exceptional written and verbal communication skills across diverse audiences. Proficiency with IT systems to streamline office processes and service delivery. Self-motivated, flexible, and comfortable working both independently and collaboratively. Commitment to equality, diversity, and cohesion. Circumstances: Ability to work flexible hours to ensure coverage between 9:00 AM and 5:30 PM, alongside availability for out-of-hours, evening, and weekend work for civic events. Why Join Hackney? This role offers a unique opportunity to sit at the heart of local governance, represent the Council in key ceremonial matters, and connect directly with the vibrant communities of Hackney. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 19, 2026
Seasonal
Civic Engagement Manager Pay: 188.55 A Day PAYE/ 254.08 Per Day Umbrella Directorate: Chief Executive's Directorate Section: Mayor, Cabinet & Civic Support and Member Casework Location: Hackney E8 Start : ASAP Length : 6 Weeks Working Pattern: Flexible, including out-of-hours, evening, and occasional weekend working About the Role Are you an organized, politically sensitive, and proactive individual with a passion for public service and community engagement? The London Borough of Hackney is seeking a Civic Engagement Manager to lead the planning and delivery of core civic events, manage the Speaker's Office, and champion local democracy across the borough. In this highly visible role, you will act as the Council's overall lead Civic Officer. You will be responsible for delivering major corporate civic events, providing high-level support to the Speaker of Hackney, and aligning civic initiatives with the Mayor's priorities. Key Responsibilities Civic Event Delivery: Plan and execute major annual civic events (e.g., Remembrance Sunday, Holocaust Memorial Day, Armed Forces Day, and the Annual Meeting civic reception), as well as flag raisings, community receptions, twinning, and Freedom of the Borough activities. Speaker's Office Management: Oversee all operations within the Speaker's Office, manage budgets, supervise temporary staff, oversee inbox enquiries, and manage cost-effective, secure transport arrangements. High-Level Advisory & Support: Serve as the lead advisor on civic ceremonial protocols for the Speaker, Mayor, and Chief Executive. Research and draft speeches, prepare briefing materials, and induct new Speakers into their roles. Promoting Local Democracy: Promote civic pride and community engagement by managing civic vault tours, Town Hall tours, and Local Democracy Week activities. Heritage & Protocol Oversight: Manage and secure Hackney's civic regalia (chains, badges, maces) and artifacts. Ensure macebearer arrangements and protocols for formal/national responses (e.g., royal deaths or civic passings) are in place. Fundraising: Support the Speaker in developing and delivering fundraising strategies for their designated charitable causes. Key Requirements Experience & Knowledge: Proven track record in large- and small-scale event management. Experience in devising and executing fundraising strategies. Solid understanding of civic procedures, democratic protocols, and the role of the Speaker and Mayor. Strong political awareness and sensitivity to handle complex or controversial topics with discretion. Experience drafting written communications, including speeches, briefs, and official correspondence. Skills & Personal Attributes: Degree-level education or equivalent practical experience. Excellent project management and organizational skills with the ability to meet tight deadlines. Exceptional written and verbal communication skills across diverse audiences. Proficiency with IT systems to streamline office processes and service delivery. Self-motivated, flexible, and comfortable working both independently and collaboratively. Commitment to equality, diversity, and cohesion. Circumstances: Ability to work flexible hours to ensure coverage between 9:00 AM and 5:30 PM, alongside availability for out-of-hours, evening, and weekend work for civic events. Why Join Hackney? This role offers a unique opportunity to sit at the heart of local governance, represent the Council in key ceremonial matters, and connect directly with the vibrant communities of Hackney. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Service Co-ordinator Location : Hackney E8 Directorate : Children and Education Directorate (Integrated Commissioning) Pay Rates: 21.53/hr (PAYE) 29.01/hr (Umbrella) Start : ASAP Length : 3 Months Role Overview Are you an organized, resilient administrative professional looking to make a difference in children's services? The London Borough of Hackney is seeking a proactive Service Co-ordinator to deliver high-quality, confidential administrative support to the Integrated Commissioning Service. You will act as the key point of contact for the service, keeping operations running smoothly, managing complex management diaries, assisting with care/support package commissioning, and helping manage essential data and financial processes. Key Responsibilities Service Gateway: Act as the first point of contact for the service area, filtering incoming communications, responding promptly, and resolving issues confidentially. Management & Diary Support: Maintain complex electronic diaries for the management team, brief managers ahead of key engagements, and coordinate whole-service and team meetings. Commissioning Support: Occasionally commission care, support, and education packages during high-demand periods or to cover team leave/sickness using the STAR practice model. Meeting & Minute Coordination: Prepare agendas, collate/distribute meeting papers, take accurate, complex, and confidential minutes, and track post-meeting actions. Contract & Financial Support: Coordinate contract management activities, annual fee negotiation processes, and support effective financial management systems across the service. Data & Document Systems: Ensure accurate data entry into case management systems and maintain efficient electronic filing systems via Hackney's Document Management system (CDM). Key Requirements & Experience Administrative Background: Proven experience delivering administrative support and managing office systems, ideally within a local authority or public sector environment. Senior Support Experience: Experience directly supporting senior management teams, taking complex minutes, and handling confidential/sensitive information with discretion. Communication & IT Skills: Excellent written and verbal communication skills with proficiency in producing reports, letters, and presentation materials (Excel, PowerPoint, Word). Organization & Multitasking: Ability to prioritize demanding tasks, meet strict deadlines, track action items, and solve problems using initiative. Commitment to Values: Strong alignment with Hackney's commitment to equality, diversity, safeguarding, and high-quality public service. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 19, 2026
Seasonal
Service Co-ordinator Location : Hackney E8 Directorate : Children and Education Directorate (Integrated Commissioning) Pay Rates: 21.53/hr (PAYE) 29.01/hr (Umbrella) Start : ASAP Length : 3 Months Role Overview Are you an organized, resilient administrative professional looking to make a difference in children's services? The London Borough of Hackney is seeking a proactive Service Co-ordinator to deliver high-quality, confidential administrative support to the Integrated Commissioning Service. You will act as the key point of contact for the service, keeping operations running smoothly, managing complex management diaries, assisting with care/support package commissioning, and helping manage essential data and financial processes. Key Responsibilities Service Gateway: Act as the first point of contact for the service area, filtering incoming communications, responding promptly, and resolving issues confidentially. Management & Diary Support: Maintain complex electronic diaries for the management team, brief managers ahead of key engagements, and coordinate whole-service and team meetings. Commissioning Support: Occasionally commission care, support, and education packages during high-demand periods or to cover team leave/sickness using the STAR practice model. Meeting & Minute Coordination: Prepare agendas, collate/distribute meeting papers, take accurate, complex, and confidential minutes, and track post-meeting actions. Contract & Financial Support: Coordinate contract management activities, annual fee negotiation processes, and support effective financial management systems across the service. Data & Document Systems: Ensure accurate data entry into case management systems and maintain efficient electronic filing systems via Hackney's Document Management system (CDM). Key Requirements & Experience Administrative Background: Proven experience delivering administrative support and managing office systems, ideally within a local authority or public sector environment. Senior Support Experience: Experience directly supporting senior management teams, taking complex minutes, and handling confidential/sensitive information with discretion. Communication & IT Skills: Excellent written and verbal communication skills with proficiency in producing reports, letters, and presentation materials (Excel, PowerPoint, Word). Organization & Multitasking: Ability to prioritize demanding tasks, meet strict deadlines, track action items, and solve problems using initiative. Commitment to Values: Strong alignment with Hackney's commitment to equality, diversity, safeguarding, and high-quality public service. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Information Officer - Multi Agency Safeguarding Hub (MASH) Location: Hackney - E8 Directorate: Children and Families Services Pay: 19.98 Per Hour PAYE/ 26.92 Per Hour Umbrella Start: ASAP Length: 2 Months Role Overview We are seeking a resilient and organised individual to provide vital administrative support to our Multi Agency Safeguarding Hub (MASH). You will be the first point of contact, answering incoming duty calls from both the public and professionals in a helpful, concise, and professional manner. In this fast-paced, high-volume environment, you will load time-sensitive contact data, manage sensitive records, triage inquiries, and support safeguarding decisions through meticulous database checks and thorough data gathering. You will play a crucial role in ensuring information is shared accurately and quickly to protect and promote the wellbeing of children and families across Hackney. Key Responsibilities Data Management & Quality: Accurately load and log contact data for children and young people requiring help or protection within agreed timescales. Support system maintenance, data cleansing, and the resolution of system discrepancies. Information Scrutiny & Reporting: Conduct thorough database checks across multiple IT systems. Summarise, analyse, and evaluate complex case details to prepare clear, concise reports for managers, external forums, and partner agencies. First Point of Contact: Screen incoming duty calls from the public and partner professionals, recording potential safeguarding concerns accurately and escalating urgent risks immediately. Multi-Agency Collaboration: Work closely with partner agencies, internal ICT teams, and multi-disciplinary teams to facilitate effective information sharing while strictly adhering to Data Protection policies and confidentiality standards. Workload Prioritisation: Manage and plan daily activities effectively, maintaining the capacity to prioritise urgent safeguarding tasks in a demanding environment. Experience & Technical Skills Proven experience in a business support or administrative role, ideally within a MASH, local authority, or similar dynamic, high-volume environment. Demonstrable experience using, updating, and maintaining complex information management systems. Strong IT literacy, including proficiency in Microsoft Office, Google Workspace applications, and database management. Fast and accurate data entry skills paired with strong analytical capabilities to spot discrepancies and evaluate information. About You Qualifications & Clearances Literate and numerate to GCSE level (or equivalent). Subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Key Competencies Communication & Decorum: Exceptional written and verbal communication skills with professional telephone etiquette. Resilience & Discretion: Exceptional attention to detail, a strict commitment to confidentiality, and the emotional resilience required to manage sensitive case material. Safeguarding Knowledge: A basic working knowledge of child protection, the concept of significant harm, and relevant statutory guidance. Anti-Racism & Commitment to Diversity Hackney aspires to be an anti-racist organisation. You will be expected to demonstrate a commitment to dismantling systemic racism, discrimination, and injustice through personal and professional example. We actively cultivate an inclusive environment celebrating cultural, heritage, and religious diversity, applying anti-racist and anti-oppressive principles as a foundation of our practice. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 19, 2026
Seasonal
Information Officer - Multi Agency Safeguarding Hub (MASH) Location: Hackney - E8 Directorate: Children and Families Services Pay: 19.98 Per Hour PAYE/ 26.92 Per Hour Umbrella Start: ASAP Length: 2 Months Role Overview We are seeking a resilient and organised individual to provide vital administrative support to our Multi Agency Safeguarding Hub (MASH). You will be the first point of contact, answering incoming duty calls from both the public and professionals in a helpful, concise, and professional manner. In this fast-paced, high-volume environment, you will load time-sensitive contact data, manage sensitive records, triage inquiries, and support safeguarding decisions through meticulous database checks and thorough data gathering. You will play a crucial role in ensuring information is shared accurately and quickly to protect and promote the wellbeing of children and families across Hackney. Key Responsibilities Data Management & Quality: Accurately load and log contact data for children and young people requiring help or protection within agreed timescales. Support system maintenance, data cleansing, and the resolution of system discrepancies. Information Scrutiny & Reporting: Conduct thorough database checks across multiple IT systems. Summarise, analyse, and evaluate complex case details to prepare clear, concise reports for managers, external forums, and partner agencies. First Point of Contact: Screen incoming duty calls from the public and partner professionals, recording potential safeguarding concerns accurately and escalating urgent risks immediately. Multi-Agency Collaboration: Work closely with partner agencies, internal ICT teams, and multi-disciplinary teams to facilitate effective information sharing while strictly adhering to Data Protection policies and confidentiality standards. Workload Prioritisation: Manage and plan daily activities effectively, maintaining the capacity to prioritise urgent safeguarding tasks in a demanding environment. Experience & Technical Skills Proven experience in a business support or administrative role, ideally within a MASH, local authority, or similar dynamic, high-volume environment. Demonstrable experience using, updating, and maintaining complex information management systems. Strong IT literacy, including proficiency in Microsoft Office, Google Workspace applications, and database management. Fast and accurate data entry skills paired with strong analytical capabilities to spot discrepancies and evaluate information. About You Qualifications & Clearances Literate and numerate to GCSE level (or equivalent). Subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Key Competencies Communication & Decorum: Exceptional written and verbal communication skills with professional telephone etiquette. Resilience & Discretion: Exceptional attention to detail, a strict commitment to confidentiality, and the emotional resilience required to manage sensitive case material. Safeguarding Knowledge: A basic working knowledge of child protection, the concept of significant harm, and relevant statutory guidance. Anti-Racism & Commitment to Diversity Hackney aspires to be an anti-racist organisation. You will be expected to demonstrate a commitment to dismantling systemic racism, discrimination, and injustice through personal and professional example. We actively cultivate an inclusive environment celebrating cultural, heritage, and religious diversity, applying anti-racist and anti-oppressive principles as a foundation of our practice. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Connect2Hackney , as the internal talent team for the London Borough of Hackney, are excited to offer an opportunity for an experienced Data Analyst to join our forward-thinking Customer Services, Digital & Data team. In this key role, you will be working at SFIA Level 4 ('Enable') to bridge the gap between raw data and impactful organisational decision-making. You will collaborate with stakeholders across the Council to translate complex business challenges into actionable insights, build user-friendly dashboards, and champion data-driven service improvements that directly benefit Hackney's residents and local businesses. Key Responsibilities Identify, clean, aggregate, and analyse internal and external datasets. Design and automate high-impact visualisations and dashboards that empower leaders to make faster, better-informed decisions. Partner across directorates and matrixed teams (e.g., Insight Service, Customer Experience, Digital Products) to understand business processes, key KPIs, and analytics requirements. Collaborate with Data Engineers and data owners to build trusted, reusable datasets using open-source languages and the Council's analytical data platform. Work within an Agile framework to iteratively deliver insights. Promote data sharing, best practices, and innovative analytical tools across the organisation. Implement robust data management, privacy, security, and risk controls to maintain the integrity, confidentiality, and accessibility of information assets. Provide direct line management for an Associate Analyst, contribute to multidisciplinary teams, and join an out-of-hours user support rota (with additional payment provided). What We Are Looking For We are seeking an analytical professional operating at SFIA Level 4 who demonstrates autonomy, influence, and strong technical problem-solving capabilities: Core Competencies & Technical Skills Data Visualisation: Proven experience using leading data analytics and visualisation tools to design, operationalise, and automate clear reports and visual formats. Data Science: Ability to investigate complex problem sets, apply data science techniques/programming languages, evaluate models, and integrate data sources. Data Modelling & Design: Skill in investigating ambiguous enterprise data requirements, planning data structures, and offering architectural guidance. Business Intelligence: Strong background in querying and optimising non-standard BI tools to streamline operational data and drive governance/management decisions. Information Assurance: Understanding of risk management, information security, data protection/privacy, and accreditation frameworks. About You Comfortable working under general direction, taking accountability, and planning tasks to hit quality targets. Fluent in translating complex technical data into plain, structured narrative stories for both non-technical and technical audiences. Adaptable, fast-paced mindset comfortable with iterative design and continuous learning. Qualifications Ideally educated to a Bachelor's degree level and/or holds a relevant professional qualification. Equivalent practical experience working at a similar technical level will be fully considered in lieu of formal qualifications . Why Join Hackney Council? Community Impact: Work directly on corporate objectives and Mayor's priorities that create positive social outcomes for Hackney's diverse community. Professional Growth: Active investment in your professional development, training opportunities, and peer networks. Inclusive Environment: A culture committed to equal opportunities, accessibility, sustainability, and hybrid flexible working Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 19, 2026
Seasonal
Connect2Hackney , as the internal talent team for the London Borough of Hackney, are excited to offer an opportunity for an experienced Data Analyst to join our forward-thinking Customer Services, Digital & Data team. In this key role, you will be working at SFIA Level 4 ('Enable') to bridge the gap between raw data and impactful organisational decision-making. You will collaborate with stakeholders across the Council to translate complex business challenges into actionable insights, build user-friendly dashboards, and champion data-driven service improvements that directly benefit Hackney's residents and local businesses. Key Responsibilities Identify, clean, aggregate, and analyse internal and external datasets. Design and automate high-impact visualisations and dashboards that empower leaders to make faster, better-informed decisions. Partner across directorates and matrixed teams (e.g., Insight Service, Customer Experience, Digital Products) to understand business processes, key KPIs, and analytics requirements. Collaborate with Data Engineers and data owners to build trusted, reusable datasets using open-source languages and the Council's analytical data platform. Work within an Agile framework to iteratively deliver insights. Promote data sharing, best practices, and innovative analytical tools across the organisation. Implement robust data management, privacy, security, and risk controls to maintain the integrity, confidentiality, and accessibility of information assets. Provide direct line management for an Associate Analyst, contribute to multidisciplinary teams, and join an out-of-hours user support rota (with additional payment provided). What We Are Looking For We are seeking an analytical professional operating at SFIA Level 4 who demonstrates autonomy, influence, and strong technical problem-solving capabilities: Core Competencies & Technical Skills Data Visualisation: Proven experience using leading data analytics and visualisation tools to design, operationalise, and automate clear reports and visual formats. Data Science: Ability to investigate complex problem sets, apply data science techniques/programming languages, evaluate models, and integrate data sources. Data Modelling & Design: Skill in investigating ambiguous enterprise data requirements, planning data structures, and offering architectural guidance. Business Intelligence: Strong background in querying and optimising non-standard BI tools to streamline operational data and drive governance/management decisions. Information Assurance: Understanding of risk management, information security, data protection/privacy, and accreditation frameworks. About You Comfortable working under general direction, taking accountability, and planning tasks to hit quality targets. Fluent in translating complex technical data into plain, structured narrative stories for both non-technical and technical audiences. Adaptable, fast-paced mindset comfortable with iterative design and continuous learning. Qualifications Ideally educated to a Bachelor's degree level and/or holds a relevant professional qualification. Equivalent practical experience working at a similar technical level will be fully considered in lieu of formal qualifications . Why Join Hackney Council? Community Impact: Work directly on corporate objectives and Mayor's priorities that create positive social outcomes for Hackney's diverse community. Professional Growth: Active investment in your professional development, training opportunities, and peer networks. Inclusive Environment: A culture committed to equal opportunities, accessibility, sustainability, and hybrid flexible working Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Connect2Hackney are currently recruiting an empathetic and detail-oriented Client Financial Affairs Officer to join our Adult Social Care Finance team at the London Borough of Hackney. In this vital post, you will manage a dedicated caseload of finances for vulnerable adults who lack the capacity to manage their own money. Acting as a financial advocate, you will oversee Court of Protection Deputyships, DWP Benefit Appointeeships, and Direct Payment third-party arrangements to ensure residents' income is maximised, protected, and used in their best interests. If you combine strong financial/accounting skills with a customer-centered, compassionate approach, we would love to hear from you! Key Responsibilities Caseload & Banking Management Day-to-Day Finances: Manage bank accounts, transfer funds, set up standing orders for bills, and issue personal spending money in line with care plans. Reconciliations & Reporting: Complete monthly bank statement reconciliations, keep meticulous database records, and submit annual OPG (Office of the Public Guardian) reports within set deadlines. Deceased Estates: Follow administrative guidelines to wind up and finalise the estates of deceased service users respectfully. Court of Protection & Benefits Deputyship & Appointeeship: Prepare Court of Protection applications for property and financial affairs, and apply to the DWP to manage pensions and benefits. Income Maximisation: Investigate and claim all eligible benefits, allowances, and tax exemptions to maximise residents' funds. Direct Payments Third-Party Support Scheme Administration: Process financial transactions for direct payment third-party accounts, ensuring prompt payroll processing, quarterly statement distribution, and compliance with council financial rules. Resident Advocacy & Engagement Home Visits: Conduct visits to client's homes or care settings to carry out annual financial plans, operating under the 5 principles of the Mental Capacity Act 2005. Multi-Agency Liaison: Act as a financial advocate for residents, working closely with social workers, care managers, the DWP, and the OPG. Who We Are Looking For Experience & Knowledge Legislative Knowledge: Understanding of Court of Protection Deputyships, DWP Appointeeships, and the Mental Capacity Act. Financial & Accounting Background: Proven experience in local government finance, managing service user funds, account reconciliations, or handling Direct Payments. Tech-Savvy: Skilled in using financial database systems, Excel, and standard office applications. Qualifications & Skills Education: A qualification in Business/Finance, AAT, or equivalent practical finance/administrative experience. Core Competencies: Excellent numerical accuracy, strong problem-solving skills, and the ability to work under tight deadlines. Communication & Care: A compassionate, customer-focused approach with the sensitivity required to communicate complex financial matters to vulnerable residents and multi-disciplinary teams. Note: This post is subject to an Enhanced DBS check. Why Join Hackney? As part of the London Borough of Hackney, you will join an inclusive team that directly improves the lives of local residents every day. We offer a supportive environment, excellent opportunities for professional growth, and flexible working arrangements. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 18, 2026
Seasonal
Connect2Hackney are currently recruiting an empathetic and detail-oriented Client Financial Affairs Officer to join our Adult Social Care Finance team at the London Borough of Hackney. In this vital post, you will manage a dedicated caseload of finances for vulnerable adults who lack the capacity to manage their own money. Acting as a financial advocate, you will oversee Court of Protection Deputyships, DWP Benefit Appointeeships, and Direct Payment third-party arrangements to ensure residents' income is maximised, protected, and used in their best interests. If you combine strong financial/accounting skills with a customer-centered, compassionate approach, we would love to hear from you! Key Responsibilities Caseload & Banking Management Day-to-Day Finances: Manage bank accounts, transfer funds, set up standing orders for bills, and issue personal spending money in line with care plans. Reconciliations & Reporting: Complete monthly bank statement reconciliations, keep meticulous database records, and submit annual OPG (Office of the Public Guardian) reports within set deadlines. Deceased Estates: Follow administrative guidelines to wind up and finalise the estates of deceased service users respectfully. Court of Protection & Benefits Deputyship & Appointeeship: Prepare Court of Protection applications for property and financial affairs, and apply to the DWP to manage pensions and benefits. Income Maximisation: Investigate and claim all eligible benefits, allowances, and tax exemptions to maximise residents' funds. Direct Payments Third-Party Support Scheme Administration: Process financial transactions for direct payment third-party accounts, ensuring prompt payroll processing, quarterly statement distribution, and compliance with council financial rules. Resident Advocacy & Engagement Home Visits: Conduct visits to client's homes or care settings to carry out annual financial plans, operating under the 5 principles of the Mental Capacity Act 2005. Multi-Agency Liaison: Act as a financial advocate for residents, working closely with social workers, care managers, the DWP, and the OPG. Who We Are Looking For Experience & Knowledge Legislative Knowledge: Understanding of Court of Protection Deputyships, DWP Appointeeships, and the Mental Capacity Act. Financial & Accounting Background: Proven experience in local government finance, managing service user funds, account reconciliations, or handling Direct Payments. Tech-Savvy: Skilled in using financial database systems, Excel, and standard office applications. Qualifications & Skills Education: A qualification in Business/Finance, AAT, or equivalent practical finance/administrative experience. Core Competencies: Excellent numerical accuracy, strong problem-solving skills, and the ability to work under tight deadlines. Communication & Care: A compassionate, customer-focused approach with the sensitivity required to communicate complex financial matters to vulnerable residents and multi-disciplinary teams. Note: This post is subject to an Enhanced DBS check. Why Join Hackney? As part of the London Borough of Hackney, you will join an inclusive team that directly improves the lives of local residents every day. We offer a supportive environment, excellent opportunities for professional growth, and flexible working arrangements. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Tenancy Services Administration Officer Pay: 21.53 Per Hour PAYE/ 29.01 Per Hour Umbrella Location: Hybrid (3 days per week at E8 1DY) Hours: Full-time, 36 hours per week Start : ASAP Contract Type: Temporary (Until the end of November) Vetting: Standard DBS Check About the Role Are you an organized, detail-oriented administrative professional looking to make a meaningful impact within the community? Hackney Council's Housing Services team is dedicated to helping residents live well and thrive. As a Tenancy Services Administration Officer , you will be at the heart of our operations, delivering an excellent 'back office' administration function to support internal teams and stakeholders across Tenancy Services. You will also play an integral role in supporting our ongoing digital transformation, improving processes, and ensuring smooth service delivery. Key Responsibilities Administrative Support & Minute Taking: Provide high-quality administrative support, including accurate minute taking for the Tenancy Services Senior Leadership team and Locality Partnerships. Systems & Data Management: Utilise Google Workspace and internal IT systems to manage mailboxes, maintain operational databases, update digital records, and ensure clear data tracking. Financial & Procurement Admin: Process invoices, payment requests, purchase orders, and assist with corporate credit cards and simple procurement exercises in line with procedures. Information & Compliance: Collate files and data for Subject Access Requests (SARs), Freedom of Information (FOI) requests, and legal/audit purposes. Customer Service & Communication: Manage incoming post and correspondence promptly, sensitively, and professionally, maintaining strong communication across teams. Data Protection: Ensure strict confidentiality and compliance with GDPR/Data Protection policies at all times. What We Are Looking For To excel in this role, you should have: Essential Skills & Knowledge: Demonstrated experience in minute taking and administrative support. High proficiency with Google Workspace (including Gmail) and standard IT systems, with the ability to adapt to new software quickly. High accuracy and outstanding attention to detail . Strong written and verbal communication skills. Sound understanding of Data Protection (GDPR) and confidentiality requirements . Strong teamwork, reliability, and personal accountability to manage your workload effectively. Desirable Experience: Experience working within local government, housing, or a public sector environment. Experience with basic financial processes, invoice handling, or procurement admin. Work Environment & Values Hackney Council is committed to creating an inclusive, anti-racist environment where diversity is celebrated. We work under five core principles: Fairly and with respect Easy to do business with Keeping people safe Keeping our promises Anti-racist PLease note due to the high volume of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 14, 2026
Seasonal
Tenancy Services Administration Officer Pay: 21.53 Per Hour PAYE/ 29.01 Per Hour Umbrella Location: Hybrid (3 days per week at E8 1DY) Hours: Full-time, 36 hours per week Start : ASAP Contract Type: Temporary (Until the end of November) Vetting: Standard DBS Check About the Role Are you an organized, detail-oriented administrative professional looking to make a meaningful impact within the community? Hackney Council's Housing Services team is dedicated to helping residents live well and thrive. As a Tenancy Services Administration Officer , you will be at the heart of our operations, delivering an excellent 'back office' administration function to support internal teams and stakeholders across Tenancy Services. You will also play an integral role in supporting our ongoing digital transformation, improving processes, and ensuring smooth service delivery. Key Responsibilities Administrative Support & Minute Taking: Provide high-quality administrative support, including accurate minute taking for the Tenancy Services Senior Leadership team and Locality Partnerships. Systems & Data Management: Utilise Google Workspace and internal IT systems to manage mailboxes, maintain operational databases, update digital records, and ensure clear data tracking. Financial & Procurement Admin: Process invoices, payment requests, purchase orders, and assist with corporate credit cards and simple procurement exercises in line with procedures. Information & Compliance: Collate files and data for Subject Access Requests (SARs), Freedom of Information (FOI) requests, and legal/audit purposes. Customer Service & Communication: Manage incoming post and correspondence promptly, sensitively, and professionally, maintaining strong communication across teams. Data Protection: Ensure strict confidentiality and compliance with GDPR/Data Protection policies at all times. What We Are Looking For To excel in this role, you should have: Essential Skills & Knowledge: Demonstrated experience in minute taking and administrative support. High proficiency with Google Workspace (including Gmail) and standard IT systems, with the ability to adapt to new software quickly. High accuracy and outstanding attention to detail . Strong written and verbal communication skills. Sound understanding of Data Protection (GDPR) and confidentiality requirements . Strong teamwork, reliability, and personal accountability to manage your workload effectively. Desirable Experience: Experience working within local government, housing, or a public sector environment. Experience with basic financial processes, invoice handling, or procurement admin. Work Environment & Values Hackney Council is committed to creating an inclusive, anti-racist environment where diversity is celebrated. We work under five core principles: Fairly and with respect Easy to do business with Keeping people safe Keeping our promises Anti-racist PLease note due to the high volume of applications only successful applicants will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team. In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations. If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you. Key Responsibilities Project Management & Governance End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines. Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors. Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors. Business Analysis & Process Mapping Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems, contractor software, and compliance tools. Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams. Change Management & Business Readiness SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards. Design and run end-user training to ensure smooth operational adoption. Who We Are Looking For Experience & Background Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations. Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management. Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety. Knowledge & Qualifications Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications. Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI). Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience). Core Strengths Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership. Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 13, 2026
Seasonal
At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team. In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations. If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you. Key Responsibilities Project Management & Governance End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines. Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors. Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors. Business Analysis & Process Mapping Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems, contractor software, and compliance tools. Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams. Change Management & Business Readiness SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards. Design and run end-user training to ensure smooth operational adoption. Who We Are Looking For Experience & Background Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations. Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management. Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety. Knowledge & Qualifications Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications. Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI). Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience). Core Strengths Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership. Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
About Us Connect2Hackney , the internal talent team dedicated to finding exceptional professionals for the London Borough of Hackney, are supporting our Digital team to find a skilled systems specialist to join the Finance & Corporate Resources (ICT & Workplace Services) department. The Role As a Digital Analyst (Enterprise Systems), you will play a key role within a multi-disciplinary team, focusing on the maintenance, development, and optimisation of our core enterprise systems, specifically iTrent and Business Objects. This is a fast-paced, 6-month temporary contract where you will support Senior Analysts to ensure system security, streamline HR workflows, and deliver high-quality data analysis. Key Responsibilities Assist with the creation, development, and scheduling of mid-to-high complexity reports via Business Objects. Perform data analysis and reconciliations where required. Support configuration changes, system processes, and upgrades within iTrent. Provide high-quality user support via the Halo CRM software, ensuring system functionality and security are maintained. Collaborate with internal teams and external software vendors to improve processes between HR and other systems, streamlining the overall staff lifecycle workflow. What We Are Looking For To be successful in this role, you must bring hands-on technical expertise and a proactive approach to problem-solving. Essential Criteria: iTrent Expertise: Proven experience supporting, configuring, and developing iTrent software. Strong experience creating Business Objects reports to a mid-to-high level of complexity. Mid-to-high level proficiency in Microsoft Excel and/or Google Sheets to perform detailed analysis and reconciliations. Experience working within multi-disciplinary teams and liaising with external vendors and internal stakeholders alike. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 13, 2026
Seasonal
About Us Connect2Hackney , the internal talent team dedicated to finding exceptional professionals for the London Borough of Hackney, are supporting our Digital team to find a skilled systems specialist to join the Finance & Corporate Resources (ICT & Workplace Services) department. The Role As a Digital Analyst (Enterprise Systems), you will play a key role within a multi-disciplinary team, focusing on the maintenance, development, and optimisation of our core enterprise systems, specifically iTrent and Business Objects. This is a fast-paced, 6-month temporary contract where you will support Senior Analysts to ensure system security, streamline HR workflows, and deliver high-quality data analysis. Key Responsibilities Assist with the creation, development, and scheduling of mid-to-high complexity reports via Business Objects. Perform data analysis and reconciliations where required. Support configuration changes, system processes, and upgrades within iTrent. Provide high-quality user support via the Halo CRM software, ensuring system functionality and security are maintained. Collaborate with internal teams and external software vendors to improve processes between HR and other systems, streamlining the overall staff lifecycle workflow. What We Are Looking For To be successful in this role, you must bring hands-on technical expertise and a proactive approach to problem-solving. Essential Criteria: iTrent Expertise: Proven experience supporting, configuring, and developing iTrent software. Strong experience creating Business Objects reports to a mid-to-high level of complexity. Mid-to-high level proficiency in Microsoft Excel and/or Google Sheets to perform detailed analysis and reconciliations. Experience working within multi-disciplinary teams and liaising with external vendors and internal stakeholders alike. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Customer Service & Dispute Officer Location: Hackney E8 Service: Homeownership Services Hybrid Start: ASAP Length: 3 Months + Pay: 21.53 Per Hour PAYE/ 29.01 Per Hour Umbrella Working Pattern: Full-time (including occasional evening/weekend work) About the Role Are you a proactive customer service professional with a knack for resolving complex disputes and a strong understanding of leasehold management? The London Borough of Hackney is seeking a Leasehold Customer Service & Dispute Officer to join our dynamic Homeownership Services team. In this pivotal role, you will be the front-line champion for leaseholders, shared owners, and freeholders across the borough. You will deliver high-quality, sensitive, and effective resolution to enquiries, formal complaints, and service charge disputes, ensuring our residents receive outstanding support while protecting the Council's interests. Key Responsibilities Dispute Resolution & Enquiry Management: Lead on investigating and resolving a broad range of enquiries, formal complaints, and disputes regarding service charges (estimates, actuals, major works), ground rents, shared ownership, and reserve funds. Legal & Court Representation: Represent the London Borough of Hackney at County Courts and Tribunals regarding disputes, challenges, and lease breaches. Consents & Statutory Processes: Process and manage leaseholder applications for alterations, sub-letting, pet consents, and running home businesses, liaising with surveyors, planning, building control, and legal teams. Resident Engagement & Events: Organize and participate in resident events, focus groups, surgeries, and meetings (including Neighbourhood/Estate Committees) to boost homeowner satisfaction and improve engagement. Safeguarding & Support: Identify vulnerable residents, make multi-agency referrals, and arrange appropriate support while ensuring safeguarding protocols are followed. Financial & Administrative Accuracy: Interpret lease terms, update property/account databases, process financial adjustments (write-offs, refunds, account reconciliations), and ensure compliance with safety standards (e.g., Gas and Electrical Safety enforcement). What We Are Looking For Qualifications, Knowledge & Experience Strong working knowledge of Right to Buy (RTB), housing, service charge legislation, and legal dispute resolution processes. Proven track record of successfully resolving customer disputes and complex cases within a public-facing environment. Experience monitoring and achieving key operational targets while working under tight deadlines. Essential Skills & Abilities Customer Service & Communication: Excellent oral and written communication skills with the ability to negotiate, de-escalate, and resolve customer grievances empathetically and efficiently. Analytical & Financial Numeracy: Strong numerical ability to accurately calculate balances, prepare financial statements, and review repayment agreements. IT & Technical Proficiency: Highly proficient in Microsoft Office and Google Workspace tools (especially Excel, Access, Google Sheets, and Google Forms). Organization & Detail: Exceptional attention to detail, strong organization skills for diary/events management, and the ability to maintain accurate digital and manual records. Self-Motivated & Adaptable: Capable of prioritizing your own workload, working independently, and collaborating positively within a team environment. Council Values & Requirements A demonstrated commitment to equality, diversity, inclusion, and continuous organizational learning. Willingness and ability to work flexible hours, including occasional evenings and weekends to attend meetings or resident events. Why Join Hackney? At the London Borough of Hackney, we are committed to building a fairer, greener borough. We offer a supportive culture focused on learning, empowerment, and continuous improvement, where your work directly impacts the daily lives of local residents. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 13, 2026
Seasonal
Customer Service & Dispute Officer Location: Hackney E8 Service: Homeownership Services Hybrid Start: ASAP Length: 3 Months + Pay: 21.53 Per Hour PAYE/ 29.01 Per Hour Umbrella Working Pattern: Full-time (including occasional evening/weekend work) About the Role Are you a proactive customer service professional with a knack for resolving complex disputes and a strong understanding of leasehold management? The London Borough of Hackney is seeking a Leasehold Customer Service & Dispute Officer to join our dynamic Homeownership Services team. In this pivotal role, you will be the front-line champion for leaseholders, shared owners, and freeholders across the borough. You will deliver high-quality, sensitive, and effective resolution to enquiries, formal complaints, and service charge disputes, ensuring our residents receive outstanding support while protecting the Council's interests. Key Responsibilities Dispute Resolution & Enquiry Management: Lead on investigating and resolving a broad range of enquiries, formal complaints, and disputes regarding service charges (estimates, actuals, major works), ground rents, shared ownership, and reserve funds. Legal & Court Representation: Represent the London Borough of Hackney at County Courts and Tribunals regarding disputes, challenges, and lease breaches. Consents & Statutory Processes: Process and manage leaseholder applications for alterations, sub-letting, pet consents, and running home businesses, liaising with surveyors, planning, building control, and legal teams. Resident Engagement & Events: Organize and participate in resident events, focus groups, surgeries, and meetings (including Neighbourhood/Estate Committees) to boost homeowner satisfaction and improve engagement. Safeguarding & Support: Identify vulnerable residents, make multi-agency referrals, and arrange appropriate support while ensuring safeguarding protocols are followed. Financial & Administrative Accuracy: Interpret lease terms, update property/account databases, process financial adjustments (write-offs, refunds, account reconciliations), and ensure compliance with safety standards (e.g., Gas and Electrical Safety enforcement). What We Are Looking For Qualifications, Knowledge & Experience Strong working knowledge of Right to Buy (RTB), housing, service charge legislation, and legal dispute resolution processes. Proven track record of successfully resolving customer disputes and complex cases within a public-facing environment. Experience monitoring and achieving key operational targets while working under tight deadlines. Essential Skills & Abilities Customer Service & Communication: Excellent oral and written communication skills with the ability to negotiate, de-escalate, and resolve customer grievances empathetically and efficiently. Analytical & Financial Numeracy: Strong numerical ability to accurately calculate balances, prepare financial statements, and review repayment agreements. IT & Technical Proficiency: Highly proficient in Microsoft Office and Google Workspace tools (especially Excel, Access, Google Sheets, and Google Forms). Organization & Detail: Exceptional attention to detail, strong organization skills for diary/events management, and the ability to maintain accurate digital and manual records. Self-Motivated & Adaptable: Capable of prioritizing your own workload, working independently, and collaborating positively within a team environment. Council Values & Requirements A demonstrated commitment to equality, diversity, inclusion, and continuous organizational learning. Willingness and ability to work flexible hours, including occasional evenings and weekends to attend meetings or resident events. Why Join Hackney? At the London Borough of Hackney, we are committed to building a fairer, greener borough. We offer a supportive culture focused on learning, empowerment, and continuous improvement, where your work directly impacts the daily lives of local residents. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Deputy Head of Service - Access and Safeguarding Location: Hackney (Hybrid Working) Rate: £450 per day Contract Type: Interim / Contract We?re seeking an experienced Deputy Head of Service to join the Access and Safeguarding service within Adults Social Care on an interim basis. You will be helping to deliver high-quality, person-centred services that empower adults to live safe, independent, and fulfilling lives. About the Role As Deputy Head of Service, you will lead operational excellence across three critical service areas: Access & Duty Team Safeguarding Adults Deprivation of Liberty Safeguards (DoLS) and the Safeguarding Adults Board functions You'll be responsible for ensuring services are safe, high-performing, and aligned with our strength-based, personalised approach. You?ll also play a key role in shaping strategic direction, managing budgets, and driving innovation across the department. Key Responsibilities Lead the delivery of high-quality, legally compliant services that promote independence, choice, and wellbeing. Provide strong leadership that fosters a collaborative, inclusive, and high-performing culture. Manage operational budgets and contribute to departmental savings and efficiencies. Build and maintain effective partnerships across the Council, Integrated Care System, and voluntary and community sectors. Champion continuous improvement, innovation, and learning across all service areas. Ensure robust performance management and quality assurance frameworks are in place. Support the Head of Service in delivering strategic objectives and representing the department at a senior level. About You We're looking for a confident and experienced leader who brings: A deep understanding of adult safeguarding, access services, and statutory responsibilities. Proven experience managing complex services and leading multi-disciplinary teams. Strong financial acumen and experience managing budgets and commissioning care. A collaborative and solution-focused approach to leadership and service development. A commitment to equity, inclusion, and co-production with residents and communities. Ready to lead with purpose and impact? For an informal conversation or to request the full job description, please contact: Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Oct 09, 2025
Full time
Deputy Head of Service - Access and Safeguarding Location: Hackney (Hybrid Working) Rate: £450 per day Contract Type: Interim / Contract We?re seeking an experienced Deputy Head of Service to join the Access and Safeguarding service within Adults Social Care on an interim basis. You will be helping to deliver high-quality, person-centred services that empower adults to live safe, independent, and fulfilling lives. About the Role As Deputy Head of Service, you will lead operational excellence across three critical service areas: Access & Duty Team Safeguarding Adults Deprivation of Liberty Safeguards (DoLS) and the Safeguarding Adults Board functions You'll be responsible for ensuring services are safe, high-performing, and aligned with our strength-based, personalised approach. You?ll also play a key role in shaping strategic direction, managing budgets, and driving innovation across the department. Key Responsibilities Lead the delivery of high-quality, legally compliant services that promote independence, choice, and wellbeing. Provide strong leadership that fosters a collaborative, inclusive, and high-performing culture. Manage operational budgets and contribute to departmental savings and efficiencies. Build and maintain effective partnerships across the Council, Integrated Care System, and voluntary and community sectors. Champion continuous improvement, innovation, and learning across all service areas. Ensure robust performance management and quality assurance frameworks are in place. Support the Head of Service in delivering strategic objectives and representing the department at a senior level. About You We're looking for a confident and experienced leader who brings: A deep understanding of adult safeguarding, access services, and statutory responsibilities. Proven experience managing complex services and leading multi-disciplinary teams. Strong financial acumen and experience managing budgets and commissioning care. A collaborative and solution-focused approach to leadership and service development. A commitment to equity, inclusion, and co-production with residents and communities. Ready to lead with purpose and impact? For an informal conversation or to request the full job description, please contact: Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Oct 07, 2025
Seasonal
Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Job Title: Senior Occupational Therapist Location: Hackney Contract Type: Fixed Term Overview: We're looking for a passionate and experienced Senior Occupational Therapist to join our team and help drive meaningful outcomes for individuals across our service. This is a fantastic opportunity to take a lead role in shaping therapeutic interventions, mentoring junior staff, and collaborating across disciplines to deliver person-centred care. Key Responsibilities: Lead on complex assessments and interventions to support individuals in achieving independence and wellbeing. Provide clinical supervision and guidance to junior occupational therapists and support staff. Collaborate with multidisciplinary teams to develop and implement care plans. Contribute to service development, quality improvement initiatives, and best practice sharing. Maintain accurate and timely documentation in line with professional standards. Essential Skills & Experience: HCPC registration as an Occupational Therapist. Significant post-qualification experience in a relevant setting. Strong clinical reasoning and decision-making skills. Experience in supervising or mentoring others. Excellent communication and interpersonal skills. Desirable: Experience in community-based or integrated care settings. Knowledge of current legislation and frameworks relevant to occupational therapy. What We Offer: Supportive team environment with opportunities for professional development. Access to training and CPD. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Oct 06, 2025
Full time
Job Title: Senior Occupational Therapist Location: Hackney Contract Type: Fixed Term Overview: We're looking for a passionate and experienced Senior Occupational Therapist to join our team and help drive meaningful outcomes for individuals across our service. This is a fantastic opportunity to take a lead role in shaping therapeutic interventions, mentoring junior staff, and collaborating across disciplines to deliver person-centred care. Key Responsibilities: Lead on complex assessments and interventions to support individuals in achieving independence and wellbeing. Provide clinical supervision and guidance to junior occupational therapists and support staff. Collaborate with multidisciplinary teams to develop and implement care plans. Contribute to service development, quality improvement initiatives, and best practice sharing. Maintain accurate and timely documentation in line with professional standards. Essential Skills & Experience: HCPC registration as an Occupational Therapist. Significant post-qualification experience in a relevant setting. Strong clinical reasoning and decision-making skills. Experience in supervising or mentoring others. Excellent communication and interpersonal skills. Desirable: Experience in community-based or integrated care settings. Knowledge of current legislation and frameworks relevant to occupational therapy. What We Offer: Supportive team environment with opportunities for professional development. Access to training and CPD. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
