Connect2Hackney

SEND Business Support Officer Location: Hackney E8 PAYE Rate : 19.98 per hour Umbrella Rate : 26.92 per hour Reporting to: SEND Business Support Lead DBS Requirement: Enhanced Start date: ASAP Length: Until 31st July 2027 Hybrid: 2 days in office required About the Role Are you a highly organized professional looking to make a meaningful impact? Hackney Education is seeking a SEND Business Support Officer to provide comprehensive administrative and operational support across the SEND Service. In this role, you will be the first point of contact for enquiries, delivering excellent customer service and supporting key statutory processes like Education, Health and Care Planning (EHCP) and SEND legal compliance. You will play a vital part in helping our teams perform their duties effectively and efficiently for the children and families of Hackney. Key Responsibilities Customer Excellence: Act as the first contact point for enquiries-including complex or contentious matters-from staff, the public, and outside agencies. Operational Coordination: Support decision-making panels, such as the EHCP and Travel Assistance Panels, through meeting coordination, screening applications, and clerking. Collaboration: Liaise with other services to relay sensitive information and engage with professionals to support timely referrals for children. Service Quality: Monitor and track administrative tasks to ensure timely responses to enquiries raised by telephone and email. Compliance: Stay informed on changes to SEND legislation and statutory guidance to ensure all activities meet national and local policy standards. Who We Are Looking For We are seeking a proactive individual who can manage competing demands and work systematically. Essential Qualifications and Experience: Education & Literacy: Literate and numerate to a level capable of carrying out statistical analysis. Administrative Background: Proven experience in delivering high-quality office systems, ideally within an education environment. Information Management: Experience setting up and maintaining effective, confidential filing and management information systems. Communication: Excellent oral and written skills with the ability to relate confidently to partners and the public. Technical Skills: ICT Proficiency: High level of skill in Microsoft Office and information management systems. Analytical Thinking: Ability to summarize and evaluate complex information for various audiences. Problem Solving: Demonstrated ability to use initiative, problem-solve, and learn quickly. The Hackney Way All Hackney Education staff are expected to demonstrate leadership qualities including Creativity, Resilience, Credibility, and Self-Awareness . You must also be committed to promoting and safeguarding the welfare of children and vulnerable people. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Connect2Hackney , the internal talent partners for the London Borough of Hackney, are looking for an experienced and strategic Facilities Manager to lead our Soft FM services across the Hackney estate. This isn't just a maintenance role. You will be at the heart of our Asset Management Delivery team, ensuring our buildings are safe, sustainable, and high-performing. From managing cleaning and security to driving our carbon reduction strategy, you will ensure our corporate estate reflects the high standards our community deserves. What You'll Be Doing As our Facilities Manager, you will lead a dedicated internal team and manage external contractors to deliver seamless service. Your key responsibilities include: Strategic Leadership: Supporting the Head of Corporate Soft FM in planning and deputising when necessary. Contract Excellence: Managing procurement and performance for soft FM contracts, ensuring value for money and high-quality outcomes. Sustainability: Taking a proactive role in reducing the Council's carbon footprint as part of our Climate Action Plan. Compliance & Safety: Acting as the "intelligent client" to ensure all services meet legal, health, and safety obligations. Team Development: Leading and mentoring Senior Facilities Officers to foster a culture of continuous improvement. Why Hackney? Hackney is one of the most diverse and dynamic boroughs in London. Working here means: Being part of a team that is committed to equality. Opportunities to work on innovative projects that improve efficiencies across a complex estate. A culture that values professional development and collaborative working. What We're Looking For We need a leader who is numerate, diplomatic, and technically proficient. You should have: Experience: A proven track record in Facilities Management and leading multi-disciplinary teams. Qualifications: Membership of IWFM and an IOSH Managing Safely certification are essential. Contract Management: A practitioner-level qualification in Contract Management (or equivalent). Technical Skills: Proficiency in MS Office/Google Workspace and experience with CAFM systems (e.g., Concerto). Communication: The ability to negotiate and build relationships with everyone from elected members to external contractors. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Safeguarding Training Advisor City & Hackney Safeguarding Children Partnership (CHSCP) Location: Hackney / Hybrid Rate: £39.03 per hour (Umbrella) Working Pattern: 2-3 days per week (flexible) About the Role City & Hackney Safeguarding Children Partnership (CHSCP) is seeking an experienced Safeguarding Training Advisor to lead and deliver our multi-agency safeguarding training offer. This role is solely focused on training, learning and workforce development and is ideal for a qualified Safeguarding Trainer or Practice Educator with strong multi-agency experience. Working closely with the Senior Professional Advisor and partnership agencies, you will ensure high-quality, effective safeguarding training that supports frontline practice and meets statutory requirements. Key Responsibilities Training, Learning & Development (Primary Focus) Lead the design, coordination and delivery of the CHSCP multi-agency safeguarding training programme. Deliver high-quality safeguarding training (including Level 1 and Level 3) to multi-agency professionals. Adapt training content to reflect local learning, national guidance, Serious Case Reviews / Child Safeguarding Practice Reviews, and emerging safeguarding themes. Support the development of specialist training sessions and workshops for targeted professional groups. Act as a subject-matter expert and trainer for safeguarding practice across agencies. Training Coordination & Quality Plan, schedule and coordinate virtual and in-person training sessions. Monitor attendance, maintain training records and manage evaluation data. Analyse feedback to continuously improve training content and delivery. Support updates to the learning management system (LMS) and CHSCP website training pages. Contribute to annual training reports and workforce development updates for the partnership. Partnership Working Build strong working relationships with statutory, voluntary and community partners. Work collaboratively with Practice Educators, designated safeguarding leads and training leads across agencies. Ensure training supports consistent safeguarding practice and shared professional standards. About You You will be an experienced safeguarding professional with a strong background in training, learning and practice development , and the confidence to train multi-agency audiences. Relevant professional qualification (e.g. social work, teaching, youth work, early years, health or criminal justice). Significant experience as a Safeguarding Trainer, Practice Educator or Learning & Development Lead . Proven experience delivering safeguarding training to multi-agency audiences. Strong knowledge of safeguarding legislation, statutory guidance and multi-agency working. Experience adapting training in response to learning from reviews and local intelligence. Confident facilitator with excellent communication and presentation skills. Why This Role? Flexible working (2-3 days per week). Hybrid Working A focused training role with real influence on safeguarding practice across City & Hackney. Opportunity to shape and deliver high-impact multi-agency safeguarding learning. Interested? To apply or find out more, please contact: Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Payroll Officer Hackney - E8 Hybrid - 2 Days in The Office 3 Months 24.61 to 26.92 Per Hour (Umbrella) 18.78 to 19.98 Per Hour (PAYE) ASAP Start Are you an experienced and customer-focused payroll professional looking for a new challenge? Join the London Borough of Hackney , one of the UK's most diverse and highest-performing local authorities, We are Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud . Key Information Post Title: Payroll Officer Directorate: Chief Executive Service: HR & Traded Services: Payroll Location: Hackney Service Centre (with hybrid/agile working) Responsible To: Payroll Team Leader The Role: What you will do As a Payroll Officer, you will be crucial in assisting in the delivery of the Payroll service. You will work with a reasonable degree of autonomy and may be responsible for a number of areas of transactional work. The payroll service supports Hackney, Traded Services, including Schools and Teachers. Core Responsibilities include: Processing and Data Management: Accurately inputting payroll data (Starters, Leavers, Secondments, etc.) into the Midland HR System (ITRENT) - ITRENT EXPERIENCE IS ESSENTIAL FOR THIS ROLE Payment Calculation: Calculating and recording statutory and occupational Maternity, Paternity, and Adoption payments. Expense & Claims: Processing Overtime Claims and Travel/Mileage expense claims, including Teachers' data in line with HLT provisions. Compliance: Ensuring all employees are paid accurately and on time, checking monthly payrolls and variance reports. You will maintain up-to-date knowledge of payroll legislation and lawful deductions. Customer Support: Providing effective responses to a wide range of enquiries from employees, managers, and external organisations. You will advise employees and managers on all payroll issues, aiming to resolve matters at the source. Third-Party Payments: Processing and quality assuring payments to third parties like Income Tax/NI and Pension Contributions. About You: What you will bring We are looking for a highly organised individual with excellent attention to detail. Essential Requirements (Demonstrable Experience & Knowledge): Payroll Expertise: Proven up-to-date knowledge of payroll processes, principles, and statutory payments/deductions (SSP, SMP, TAX, and NI). System Experience: Demonstrable experience processing a range of transactions using IRETNT /HR/Payroll/Pensions systems. Query Resolution: Experience resolving customer queries/problems related to payroll matters, providing advice, and taking initiative to progress solutions. Legislation/Policies: Knowledge and understanding of employment legislation, PAYE, and the ability to interpret and apply these to provide information. Understanding of Local Government and Teachers' Terms & Conditions is also valuable. Skills: High-level customer service skills, the ability to work quickly, accurately, and to tight deadlines , and strong problem-solving skills. Ready to apply? If you are a proactive team player who thrives in a quality-controlled, customer-focused environment and possess the required experience, we want to hear from you! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Payroll Team Leader Location: Hackney E8 Salary Grade: PO1 Responsible to: Payroll Manager Length : 3 Months Hybrid ASAP Start PAYE : 21.92 to 23.94 per hour Umbrella : 29.87 to 32.26 per hour About Hackney Hackney is one of the UK's most diverse and highest-performing local authorities. We thrive on challenge and change, operating with a culture that is Open, Inclusive, Ambitious, Pioneering, and Proactive . Our HR Specialists are focused on making Hackney a place where everyone feels valued and has the chance to lead a healthy, successful life. The Role As a Payroll Team Leader, you will play a pivotal role in providing an efficient and effective payroll service to the Council and its partnership organisations. You will work at the heart of our HR & Traded Services team, ensuring our staff are supported by seamless payroll delivery. Key Responsibilities: Team Leadership: Lead, mentor, and nurture a team of eight Payroll Officers, empowering them to grow in confidence and deliver excellent customer service. Operational Excellence: Manage the input of payroll data, including starters, leavers, and contractual changes, while ensuring all statutory and contractual obligations are met. Technical Oversight: Act as the first point of contact for complex payroll, legislative, and system issues, specifically advising on iTrent data entry. Financial Integrity: Responsible for processing BACS and third-party payments, and checking high-stakes calculations such as maternity, paternity, and adoption pay. Strategic Support: Assist the Payroll Manager with month-end and year-end processes (P60s and P11ds) and deputise for them as required. About You We are looking for a candidate who combines technical payroll expertise with a proactive leadership style. You should demonstrate: Experience: Proven experience working in a payroll department within a large, complex organization, including supervising a team. Leadership Skills: A track record of managing and empowering individuals to meet performance targets and achieve continuous improvement. Expert Knowledge: Deep understanding of PAYE regulations, Local Government pension schemes, and statutory payments like SSP and SMP. Technical Proficiency: Significant experience with iTrent (essential) and advanced Microsoft Office skills, particularly Excel for data manipulation. Communication: The ability to explain complex payroll information to diverse stakeholders and handle sensitive situations with empathy and professionalism. Working with Us This role offers the opportunity to work in an agile way, combining home-based work with time at our offices in the Hackney Service Centre. We are committed to professional development and ensuring our team is fully equipped to meet the challenges of a modern payroll service. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Payments and Care Charging Manager Location: Hackney E8 (Hybrid) Start: June 2026 Length: 3 Months Rate: 224.59 a day PAYE / 302.65 a day Umbrella Directorate: Finance and Resources Service: Adult Social Care Finance The Opportunity The London Borough of Hackney is seeking a Payments and Care Charging Manager to lead and develop a team of up to nine staff. This role is pivotal in delivering an efficient financial service to Adult Social Care, ensuring that all payments, billing, and financial assessments comply with the Care Act 2014 and corporate policies. You will be responsible for ensuring the Council remains compliant with changes in legislation and welfare benefits while refining the ICT systems that support these functions. Key Responsibilities Leadership: Manage, mentor, and appraise staff to create a performance-focused culture that achieves team objectives and maintains high morale. Compliance & Policy: Deliver the Council's payments and care charging policies in accordance with Standing Orders, Financial Regulations, and Government rules. System Integration: Support the implementation and integration of IT systems, specifically ensuring the social care database ( Mosaic ) and CedAr FMS work seamlessly together. Financial Management: Oversee the annual uplift of payment rates, end-of-year accounts procedures, bad debt provision, and the recovery of social care debt. Expert Advice: Ensure the delivery of expert guidance on deferred payment arrangements, third-party top-ups, and the Welfare Benefits Advice service. Direct Payments: Manage the financial support and audit functions for the Council's Direct Payment scheme across both Adult Social Care and Children and Families directorates. Who You Are We are looking for a candidate who balances technical financial expertise with strong interpersonal skills. You should possess: Knowledge: A working understanding of the Care Act 2014 , Social Care legislation, and Welfare Benefits. Experience: Proven experience in Accounts Payable and Receivable within the public sector or a large organization, alongside experience in managing staff in a finance environment. Technical Skills: Proficiency in financial management systems (such as CedAr , PARIS , or Mosaic ) and the ability to analyze complex data to improve performance. Qualifications: A qualification in Business and Finance, AAT level or above, or equivalent professional experience. Customer Focus: A commitment to providing a service that is sensitive to the needs of service users, providers, and their families. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Deputy Head of Service - Access and Safeguarding Location: Hackney (Hybrid Working) Rate: £450 per day Contract Type: Interim / Contract We?re seeking an experienced Deputy Head of Service to join the Access and Safeguarding service within Adults Social Care on an interim basis. You will be helping to deliver high-quality, person-centred services that empower adults to live safe, independent, and fulfilling lives. About the Role As Deputy Head of Service, you will lead operational excellence across three critical service areas: Access & Duty Team Safeguarding Adults Deprivation of Liberty Safeguards (DoLS) and the Safeguarding Adults Board functions You'll be responsible for ensuring services are safe, high-performing, and aligned with our strength-based, personalised approach. You?ll also play a key role in shaping strategic direction, managing budgets, and driving innovation across the department. Key Responsibilities Lead the delivery of high-quality, legally compliant services that promote independence, choice, and wellbeing. Provide strong leadership that fosters a collaborative, inclusive, and high-performing culture. Manage operational budgets and contribute to departmental savings and efficiencies. Build and maintain effective partnerships across the Council, Integrated Care System, and voluntary and community sectors. Champion continuous improvement, innovation, and learning across all service areas. Ensure robust performance management and quality assurance frameworks are in place. Support the Head of Service in delivering strategic objectives and representing the department at a senior level. About You We're looking for a confident and experienced leader who brings: A deep understanding of adult safeguarding, access services, and statutory responsibilities. Proven experience managing complex services and leading multi-disciplinary teams. Strong financial acumen and experience managing budgets and commissioning care. A collaborative and solution-focused approach to leadership and service development. A commitment to equity, inclusion, and co-production with residents and communities. Ready to lead with purpose and impact? For an informal conversation or to request the full job description, please contact: Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Job Title: Senior Occupational Therapist Location: Hackney Contract Type: Fixed Term Overview: We're looking for a passionate and experienced Senior Occupational Therapist to join our team and help drive meaningful outcomes for individuals across our service. This is a fantastic opportunity to take a lead role in shaping therapeutic interventions, mentoring junior staff, and collaborating across disciplines to deliver person-centred care. Key Responsibilities: Lead on complex assessments and interventions to support individuals in achieving independence and wellbeing. Provide clinical supervision and guidance to junior occupational therapists and support staff. Collaborate with multidisciplinary teams to develop and implement care plans. Contribute to service development, quality improvement initiatives, and best practice sharing. Maintain accurate and timely documentation in line with professional standards. Essential Skills & Experience: HCPC registration as an Occupational Therapist. Significant post-qualification experience in a relevant setting. Strong clinical reasoning and decision-making skills. Experience in supervising or mentoring others. Excellent communication and interpersonal skills. Desirable: Experience in community-based or integrated care settings. Knowledge of current legislation and frameworks relevant to occupational therapy. What We Offer: Supportive team environment with opportunities for professional development. Access to training and CPD. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.