Adele Carr Recruitment Limited

Customer Success Manager Adele Carr Recruitment is delighted to be partnering with a forward-thinking organisation to recruit a Customer Success Manager. This is an exciting opportunity to join a growing business where you will play a key role in building strong partner relationships and ensuring customers gain maximum value from the organisation's platform and services. This role comes with a very flexible working model where a minimum of 1 day onsite work is required near Chester. This role sits at the heart of the customer experience, managing relationships with partners including law firms, estate agents, lenders and suppliers, helping them successfully onboard, adopt new features, and maximise long-term engagement. As a Customer Success Manager, you will oversee the full partner journey from onboarding through to ongoing engagement and growth. You will work closely with internal teams including Sales, Product and Operations to deliver a seamless experience while ensuring partners achieve their objectives. You will also act as the voice of the customer internally, sharing insights and identifying opportunities to enhance services, processes and the overall partner experience. Manage the partner lifecycle, from onboarding through to long-term engagement and retention Build strong relationships with partners including law firms, estate agents, lenders and suppliers Support partners in adopting new platform features and enhancements Provide clear updates and insights on partner engagement, performance and potential risks Identify opportunities to increase platform usage and expand services within partner organisations Work collaboratively with Sales, Product and Operations teams to improve customer outcomes Translate product updates into clear, customer-focused communication Lead partner meetings, workshops and engagement sessions to ensure partners gain maximum value from the platform Use data and insights to identify trends, risks and opportunities to improve the customer journey We are looking for a relationship-driven professional who is passionate about delivering outstanding customer experiences and building long-term partnerships. You will ideally have experience in Customer Success, Account Management or Client Relationship roles within a technology or platform-based environment. Experience in Customer Success, Client Success or Account Management roles Strong relationship management skills with the ability to engage stakeholders at all levels Experience managing multiple client accounts and priorities Ability to interpret data, usage trends and customer insights to inform decisions Excellent communication and presentation skills Comfortable collaborating with cross-functional teams Experience using CRM systems and reporting tools Experience working with law firms, estate agents, financial services or platform-based businesses would be advantageous, but not essential. For more information and to be considered please apply with an updated copy of your cv using the link.

Adele Carr Recruitment My client is seeking an experienced and highly organised Management Accountant to join a team on a part-time basis (3 or 4 days are being considered). This is a key role supporting the finance function and ensuring accurate, timely financial reporting and processing. Location: Office-based in Flint Free on-site parking available Key Responsibilities: Preparation of management accounts Production of cash flow forecasts Completion of debtor and creditor reports Processing supplier payments VAT reconciliation and submissions support Payroll administration, including pension processing Weekly invoicing and uploading invoices to the factoring company Performing regular bank reconciliations About You: Proven experience in a similar accounts or finance role Highly accurate with excellent attention to detail Confident working independently and managing priorities Proficient in accounting systems and Excel

Outsourcing Director - North West £100K+ Hybrid Working The Opportunity A leading national Accountancy Practice is looking to appoint an Outsourcing Director into its growing North West team. This is a high-profile, client-facing role working with a broad portfolio of owner-managed, PE-backed and high-growth businesses across the region. You'll support clients with their finance function, provide strategic insight, and lead on a range of value-add projects. It's an ideal move for someone currently in Accountancy Practice seeking more commercial exposure, or someone in industry looking to return to practice in a more flexible, advisory-led capacity - a genuine "halfway house" between the two. The Role Act as a trusted advisor to a portfolio of North West-based clients Oversee and support outsourced finance functions, from SME to mid-market businesses Lead on projects such as transaction readiness, post-deal support, process improvement and systems implementation Build strong relationships with CFOs, MDs and business owners across the region Play a key role in developing and growing the Outsourcing offering locally Lead, mentor and develop a high-performing team About You ACA / ACCA (or equivalent) qualified Background in Accountancy Practice or industry, with experience operating at a senior level Strong technical skillset combined with commercial awareness Experience managing client relationships and delivering complex projects Confident communicator, able to influence and engage senior stakeholders Ambitious, with a desire to play a key role in a growing North West team Why Consider This Role? Work with some of the North West's most dynamic and ambitious businesses Broader, more commercial role than traditional practice Genuine opportunity to shape and grow a regional service line Clear progression route within a growing firm Flexible, hybrid working with a modern, collaborative culture