Enmase Group

An IT Support Technician is required to join a growing Digital team at the York head office of a leading UK technical training provider. Working within a small and collaborative team, you will provide practical day-to-day IT support while contributing to a variety of digital projects across the business. The role combines user support, hardware maintenance, account administration, fault diagnosis and quality assurance testing. You will support colleagues both in person and remotely and help ensure systems and equipment remain reliable, secure and up to date. Occasional travel to the company's Slough and Livingston locations will also be required. Key Responsibilities: Capture, manage and complete IT support tickets within agreed timescales. Answer support calls and provide clear technical assistance to colleagues. Deliver remote desktop support and resolve user issues efficiently. Research, quote and order suitable IT hardware, software and equipment. Update and maintain IT equipment, devices and network infrastructure. Diagnose hardware, software and connectivity faults and recommend practical solutions. Complete hardware maintenance, repairs and upgrades when required. Create, update and manage user accounts across a range of business systems. Carry out quality assurance testing of new systems, updates and digital tools. Deliver and collect equipment and supplies between teams and company locations. Experience & Skills Required The successful candidate will demonstrate the following: Demonstrate previous experience in an IT support, helpdesk or technical support role. Communicate clearly and professionally both verbally and in writing. Organise workloads effectively and manage multiple support requests. Possess practical experience supporting both Windows and macOS environments. Understand computer hardware, peripherals, software and basic network support. Research technical problems independently and recommend appropriate solutions. Apply a logical and methodical approach to fault finding and diagnostics. Work collaboratively within a small team and contribute to wider digital projects. Demonstrate knowledge of Unix or Linux environments although this is desirable rather than essential. Hold a full clean UK driving licence and be willing to travel occasionally. What's on Offer This IT Support Technician position offers the opportunity to join a friendly and collaborative Digital team where your work will have a visible impact across the business. The role offers a salary of 27,500 per annum and a varied workload covering user support, equipment management, systems testing and wider digital projects. Working hours are Monday to Thursday from 8:45am to 5:30pm and Friday from 8:45am to 5:00pm with a one-hour lunch break. Salary :- 27,500 per annum. Location :- York, North Yorkshire with occasional travel to Slough and Livingston. Company:- A leading UK technical training provider operating across multiple specialist training centres. Diversity & Inclusion ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.

A Renewable Energy Consultant is required in Stoneleigh, Warwickshire with regular travel to agricultural and horticultural businesses across the UK. The Renewable Energy Consultant will visit farms, rural estates and growing operations to survey sites and understand how each business uses electricity, heat and fuel. You will assess the technical and financial potential of renewable energy projects including solar PV, battery storage, wind, anaerobic digestion and combined heat and power. Using site data and energy consumption information, you will produce clear feasibility reports that help customers make confident investment decisions. This role would suit a practical and commercially aware energy professional who can combine technical analysis with straightforward customer advice. Key Responsibilities: Conduct detailed site surveys at farms, rural estates and horticultural businesses. Review energy bills, half-hourly consumption data and operational patterns to establish baseline demand. Assess site suitability for solar PV, battery storage, wind, anaerobic digestion, combined heat and power and energy efficiency improvements. Identify constraints relating to roof condition, land use, grid connection, planning, access and existing infrastructure. Model appropriate system sizes, expected generation, self-consumption, capital costs, savings, payback periods and carbon reductions. Prepare clear feasibility reports with practical and commercially sound recommendations. Present findings to customers in plain language and explain the risks, benefits and next steps. Liaise with installers, technology partners, electricity network operators and other project stakeholders. Review installer proposals and quotations to ensure solutions remain aligned with the customer's energy profile and objectives. Support customers from initial assessment through to supplier selection and project development while maintaining accurate records. Experience & Skills Required The successful candidate will demonstrate the following: Demonstrate experience in renewable energy consultancy, energy auditing, electrical engineering, building services or a related technical role. Possess experience of conducting site surveys and gathering accurate technical data at commercial, industrial or rural properties. Understand one or more renewable technologies such as solar PV, battery storage, wind, anaerobic digestion or combined heat and power. Interpret electricity invoices, half-hourly consumption data, heat demand and fuel-use records. Evaluate technical feasibility, energy yield, capital costs, savings, payback and return on investment. Produce professional reports that turn detailed analysis into practical customer recommendations. Communicate technical and financial information clearly to customers with different levels of energy knowledge. Build trusted client relationships and manage field-based workloads with a high level of independence. Show an understanding of agricultural or horticultural operations or the ability to learn the sector quickly. Maintain awareness of planning requirements, grid connections, available incentives and environmental compliance. Hold a relevant engineering, energy or environmental qualification where possible and a full UK driving licence. What's on Offer This is an opportunity to join a respected energy consultancy with a long-standing connection to British agriculture and work on projects that can reduce customer costs, improve energy resilience and support lower-carbon rural businesses. The Renewable Energy Consultant will receive a competitive salary dependent on experience plus a 5% employer pension contribution, life assurance at three times basic salary, a health cash plan, access to a 24/7 virtual GP, an Employee Assistance Programme and a range of membership discounts. The role offers varied fieldwork, meaningful customer contact and the support of an experienced team of energy specialists. Salary :- Competitive salary dependent on experience. Location :- Stoneleigh, Warwickshire / Field-based with regular UK travel. Company:- A leading UK energy consultancy providing practical and sustainable energy solutions with a strong heritage in agriculture and horticulture. Diversity & Inclusion ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.

A Business Development Executive is required for a specialist building contractor based in Northamptonshire. The company delivers high-quality individual residential projects with a particular focus on large bespoke homes. This role will support the identification and conversion of new construction opportunities across Northamptonshire and surrounding areas. The successful Business Development Executive will build relationships with prospective clients, architects and property professionals while helping the business secure profitable new contracts. Key Responsibilities: Identify potential residential construction projects and new business opportunities. Generate qualified leads through research, networking and direct outreach. Build relationships with architects, property developers and private clients. Promote the company's expertise in bespoke and high-value residential construction. Arrange meetings with prospective clients and key project stakeholders. Maintain regular contact with leads throughout the project decision-making process. Support the preparation of proposals and capability presentations. Work with estimating and operational teams to develop commercially viable opportunities. Monitor planning applications and local market activity for potential projects. Maintain accurate sales pipeline records and activity reports. Represent the company at relevant networking and industry events. Contribute to marketing and business development campaigns. Preferred Ideal Experience & Skills Required The successful candidate will demonstrate the following: Demonstrate previous experience in business development or sales. Possess an interest in construction, property or high-end residential projects. Communicate confidently with private clients, architects and professional advisers. Build credible long-term commercial relationships. Show a proactive and self-motivated approach to generating new opportunities. Manage multiple leads and maintain consistent follow-up activity. Demonstrate strong written and verbal communication skills. Understand the importance of professionalism and discretion when working with private clients. Use customer relationship management systems and Microsoft Office confidently. Hold a full UK driving licence. What's on Offer The successful Business Development Executive will join a growing specialist contractor with the opportunity to influence future business growth. The package includes a basic salary of 27,000 to 30,000 plus a performance-related bonus linked to sales revenue and successfully awarded contracts. This role offers considerable scope to develop your commercial construction experience and progress as the business expands. Salary :- 27,000 - 30,000 basic salary plus performance-related bonus. Location :- Northamptonshire. Company:- A specialist building contractor delivering large bespoke homes and high-quality individual residential projects. Diversity & Inclusion ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.

A Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven one-stop shop for all customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient customer journey that combines excellent people-led support with automation and intelligent technology. This role requires a proactive and commercially aware people manager who can turn an ambitious service vision into practical and measurable change. Key Responsibilities: Develop and deliver a clear customer service transformation strategy. Transform the department into a scalable one-stop shop for customers and approved installation partners. Design a future-ready service model that can support continued UK growth and expansion into Europe. Identify and introduce technology and automation that improve service quality and operational efficiency. Explore the use of AI-powered customer service tools to improve response times and customer outcomes. Create a connected customer journey across customer service, technical support and installer assistance. Review existing processes and replace inefficient working practices with scalable digital solutions. Build the systems and workflows required to provide customers and installers with faster access to information and support. Develop self-service tools and digital resources that reduce avoidable customer contact. Lead and motivate the customer service team through a significant period of operational change. Coach and develop team members to succeed within a more technology-enabled service environment. Establish clear customer service standards and measurable performance indicators. Improve first-contact resolution rates, response times and overall customer satisfaction. Use customer feedback and service data to identify future improvement opportunities. Develop procedures and training materials that support consistent service delivery across multiple markets. Work closely with technical, commercial and product teams to deliver a joined-up customer experience. Handle complex complaints and escalated customer issues through to resolution. Preferred Ideal Experience & Skills Required The successful candidate will demonstrate the following: Demonstrate previous experience leading and developing a customer service or customer support function. Bring experience of transforming or modernising customer service operations. Show a strong track record of managing and developing people through periods of change. Understand how technology and automation can improve customer service delivery. Use customer service systems and CRM platforms confidently. Bring experience using AI tools within a customer service environment as an advantage. Develop scalable processes that can support business growth and increased customer demand. Analyse customer service data and translate findings into practical improvement plans. Communicate confidently and professionally with customers, installation partners and colleagues. Lead operational change while maintaining team engagement and service quality. Build effective working relationships across technical, commercial and product teams. Possess experience within renewable energy, home technology or another technical product environment as desirable rather than essential. What's on Offer This is an opportunity to shape the future of customer service within an innovative and rapidly growing renewable energy technology business. The Customer Service Manager will have the autonomy to transform the department, introduce new technologies and develop a scalable service model capable of supporting UK and European growth. The role offers a salary of 35,000 to 38,000 depending on experience plus good benefits and the opportunity to make a visible long-term impact within a future-focused sector. Salary :- 35,000 - 38,000 base salary plus good benefits. Location :- Near Cheltenham. Company:- An award-winning renewable energy technology business specialising in intelligent home energy storage and supporting technologies. Diversity & Inclusion ENMASE Group operates an inclusive and diverse recruitment process and removes barriers from the recruitment journey wherever possible. We also work with our clients to encourage fair and inclusive hiring practices. If you require any support or reasonable adjustments at any stage of the recruitment process please let us know and our trained consultants will assist you.

An Account Manager or Sales Executive in York is wanted by a continuously rapidly expanding successful training business that operates across various markets and sectors. This Account Manager position is suited for either someone who is new to sales or someone already working in a similar sales or account management position. If you are looking to get into sales and account management this will provide you with the support and training to be successful as long as you bring with you the right attitude and ability and desire to be successful. The position will see you making warm calls into existing and some dormant accounts for the business looking to expand on previous sales of training courses and developing the accounts further. It will see you working closely with the Business Development Manager on a day to day basis helping the organisation achieve its targets whilst also developing your career along the way within a business that prides itself on its internal and external development of individuals the promotion of them. Key Responsibilities: Manage customer training deployment from needs analysis to delivery and post-training evaluation. Responsible for making professional outbound calls into existing accounts and speaking to decision makers that can place orders for training. Anticipate future training needs based on customer feedback and evaluations. Answer incoming sales calls and be responsible for dealing with training enquiries and provide accurate and correct information. Work closely with our in-house marketing team to promote creditable email campaigns and follow up on all responses. Update our CRM database with all client information ensuring that contact and company details are correct and up to date. Reply to customer emails and calls in a timely and professional manner. Attend exhibitions throughout the country as well as attending client meetings with colleagues. Preferred Ideal Experience & Skills Required The successful candidate will demonstrate the following: Experience in sales and / or account management. Can clearly demonstrate strong client account management & interpersonal skills. Excellent communication skills along with a clear and confident telephone manner. Professional approach as working and representing professionals in the market place. Ability to build strong rapport quickly. Exposure within or selling into of M&E clients, Universities NHS, Councils and similar client bases would be ideal but not essential. Ability to think on your feet. Demonstrate the ability to consult and understand your clients needs and match accordingly. Identify revenue opportunities across your market sectors. Strong prospecting skills and the ability to build customer relationships through consultative selling, allowing us to build long term business relationships. Be a strong team player but with the ability to work on your own initiative. What's on Offer This is a long-term opportunity working for a respected UK training provider, supporting professional learners and career changers. The role offers competitive pay, good benefits, career progression through the company as opportunities arise. Salary :- up to 31,000 Base salary + Team bonus, 9% pension, 25 days hols + bank holidays & Health package. Location :- York. Company:- The organisation is a leading UK based safe systems of work mechanical, electrical, and water hygiene training course provider, working with many different industry sectors including FM, NHS, Airports, MOD, Universities & Manufacturing. Diversity & Inclusion ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.