Enmase Group

A Sales and Customer Service Administrator in required to join a well-established training provider in the Gloucestershire region. This is a varied role suited to someone who enjoys working with clients, supporting sales teams and keeping processes running smoothly behind the scenes. The Sales and Customer Service Administrator will support account managers, senior sales leaders and wider departments with day-to-day administration across course bookings, delegate enquiries, onsite course requests and client communication. This role requires strong organisation, a confident telephone manner and the ability to manage multiple tasks at once. The successful candidate will play an important part in delivering a professional customer experience while ensuring course administration is completed accurately and on time. This is a great opportunity for an organised administrator who enjoys being part of a busy commercial team. Role Overview Manage provisional delegate lists and ensure timelines are followed accurately. Support account managers with onsite course requests, required forms and purchase order tracking. Maintain course number reports and liaise with senior sales colleagues regarding courses that may need to be cancelled. Contact clients regarding course cancellations and manage the follow-up process including rebooking delegates or arranging credits. Handle incoming customer enquiries relating to certificates, hotel bookings, joining instructions, course results and general course information. Raise hotel bookings through the relevant booking system for client accommodation requirements. Liaise with sales colleagues and wider departments when additional courses are required. Support the process of adding new courses to the training programme where needed. Locate and resend certificates to clients once payment checks have been completed. Build and maintain strong working relationships with clients. Provide administrative support to management, sales colleagues and course tutors. Support colleagues across the business when required. Work in line with company values, internal processes and performance objectives. Follow safe working practices and support a positive health and safety culture. Carry out any other reasonable duties required to support the smooth running of the business. Experience & Skills Required The successful candidate will demonstrate the following: Previous experience in a sales support, admin, customer service, training coordination, events support or a similar client-facing role. Strong communication skills with a clear and confident telephone manner. Excellent organisational skills with the ability to prioritise workload effectively. Ability to manage multiple enquiries and tasks across different departments. Strong attention to detail when managing bookings, records and client information. Confident using Microsoft Word, Excel, Outlook, Teams and CRM systems. A proactive approach with the ability to solve problems and suggest improvements. A positive team player who can also work independently when required. A professional and helpful approach when dealing with clients and internal colleagues. Experience within training, education, course bookings or events administration would be beneficial. What's on Offer This Sales and Customer Service Administrator role offers the opportunity to join a professional and supportive business where no two days are quite the same. You will work closely with sales, account management and operational teams while playing a key role in supporting clients and delegates throughout the course booking process. The role would suit someone who enjoys being organised, solving problems and keeping things moving with a calm and professional approach. Salary :- £28,000 Base salary & Benefits. Location :- Wooton Under Edge - Gloucestershire. Hours: - Mon Thurs 8am 4pm, Fri 8am 3:30pm Diversity & Inclusion ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.

An Account Manager or Sales Executive in York is wanted by a continuously rapidly expanding successful training business that operates across various markets and sectors. This Account Manager position is suited for either someone who is new to sales or someone already working in a similar sales or account management position. If you are looking to get into sales and account management this will provide you with the support and training to be successful as long as you bring with you the right attitude and ability and desire to be successful. The position will see you making warm calls into existing and some dormant accounts for the business looking to expand on previous sales of training courses and developing the accounts further. It will see you working closely with the Business Development Manager on a day to day basis helping the organisation achieve its targets whilst also developing your career along the way within a business that prides itself on its internal and external development of individuals the promotion of them. Key Responsibilities: Manage customer training deployment from needs analysis to delivery and post-training evaluation. Responsible for making professional outbound calls into existing accounts and speaking to decision makers that can place orders for training. Anticipate future training needs based on customer feedback and evaluations. Answer incoming sales calls and be responsible for dealing with training enquiries and provide accurate and correct information. Work closely with our in-house marketing team to promote creditable email campaigns and follow up on all responses. Update our CRM database with all client information ensuring that contact and company details are correct and up to date. Reply to customer emails and calls in a timely and professional manner. Attend exhibitions throughout the country as well as attending client meetings with colleagues. Preferred Ideal Experience & Skills Required The successful candidate will demonstrate the following: Experience in sales and / or account management. Can clearly demonstrate strong client account management & interpersonal skills. Excellent communication skills along with a clear and confident telephone manner. Professional approach as working and representing professionals in the market place. Ability to build strong rapport quickly. Exposure within or selling into of M&E clients, Universities NHS, Councils and similar client bases would be ideal but not essential. Ability to think on your feet. Demonstrate the ability to consult and understand your clients needs and match accordingly. Identify revenue opportunities across your market sectors. Strong prospecting skills and the ability to build customer relationships through consultative selling, allowing us to build long term business relationships. Be a strong team player but with the ability to work on your own initiative. What's on Offer This is a long-term opportunity working for a respected UK training provider, supporting professional learners and career changers. The role offers competitive pay, good benefits, career progression through the company as opportunities arise. Salary :- up to 31,000 Base salary + Team bonus, 9% pension, 25 days hols + bank holidays & Health package. Location :- York. Company:- The organisation is a leading UK based safe systems of work mechanical, electrical, and water hygiene training course provider, working with many different industry sectors including FM, NHS, Airports, MOD, Universities & Manufacturing. Diversity & Inclusion ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.