Henley Chase Limited

Key Responsibilities Content creation: • Develop engaging photo, video and written content for all social platforms (mainly LinkedIn and Instagram) • Plan, film, edit and publish short-form videos • Create graphics, captions and storytelling assets that enhance our brand identity • Maintain a consistent posting schedule and ensure brand voice is followed Social Media Management: • Manage daily operations of all social media channels • Respond to comments, messages and community interactions • Monitor trends and platform updates • Run and analyse social campaigns to drive growth and engagement Strategy & Planning • Develop monthly content calendars and campaign concepts • Collaborate with team members to align content with brand goals • Track analytics to optimise performance and identify growth opportunities • Evaluate competitor activity and industry trends Brand Growth & Engagement • Increase followers, impressions, reach and community engagement • Strengthen brand awareness through creative storytelling • Stay ahead of platform best practice and algorithm changes Qualifications • Proven experience in social media management or digital content creation • Strong skills in photography/video editing (CapCut or similar) and graphic design (Canva, Photoshop) • Excellent copywriting and communication skills • Ability to work under deadlines and adapt to fast-moving trends • Understanding of analytics tools and metrics • Creative mindset with an eye for aesthetics and brand consistency Bonus (not essential but preferred) • Experience within the Construction industry • Experience with paid advertising (Meta & LinkedIn) • Photography lighting and composition knowledge • Influencer marketing or UGC experience About the Candidate • Creative, proactive and tech-savvy • Organised and detail-orientated • Comfortable being both behind and in front of the camera • Passionate about storytelling and digital culture • An out-going personality who enjoys engaging with people • Full UK drivers' licence (essential) What You Will Get • A competitive salary • 28 days annual leave • Option of hybrid working (3 days in the Colchester office) • Employer contribution pension • Free parking • Friendly and supporting team

Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality