TOPPS TILES

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future click apply for full job details

There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales Role Purpose To manage and reduce company debtor balances by ensuring timely collection of outstanding invoices. The role operates in a high-volume, fast-paced environment, requiring strong organisational skills, resilience, and the ability to adapt quickly to changing priorities and customer demands. Key Responsibilities: Account Management Manage a high-volume ledger of customer accounts Ensure prompt collection of outstanding debts within agreed credit terms Allocate incoming payments accurately and resolve discrepancies Monitor aged debt reports and prioritise high-risk accounts Customer Contact Proactively contact customers via phone and email to chase overdue payments Respond to incoming calls and emails to assist customers and internal departments Handle queries, disputes, and escalations effectively and professionally Negotiate payment plans where necessary Credit Compliance Assess customer creditworthiness and make recommendations on credit limits Ensure adherence to company credit policies, approvals, and procedures Escalate high-risk accounts or potential bad debts appropriately Maintain accurate records of all communication and account activity Key Skills: Strong ability to work in a high-pressure, high-volume environment Excellent communication and negotiation skills Highly organised with strong attention to detail Resilient and confident when dealing with difficult conversations Ability to prioritise workload and meet tight deadlines Experience & Qualifications: Minimum of 3-5 years credit control experience in Credit Control Experience managing key or complex accounts essential Strong Excel skills (VLOOKUP, pivot tables desirable) Knowledge of Microsoft Dynamics beneficial CICM qualification (or working towards) is an advantage but not essential Personal Attributes: Proactive and self-motivated Professional, calm, and confident manner Strong integrity and confidentiality Positive attitude with a willingness to support team goal What we'll do for you In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 20% of your base salary). Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. Diversity, Equity and Inclusion At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you. Join us in shaping a culture where inclusion is more than a policy-it's a daily practice. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales Digital Insights & Merchandising Manager As a Digital Insights & Merchandising Manager you will be responsible for the commercial trading and online conversion of our retail website, trade website and trade app in a fast paced environment. Combining data insights with an effective merchandising strategy, you'll turn data in to actionable commercial decisions. You will analyse performance to inform on-site merchandising and trading decisions, and manage an extensive database of search and category listings. We are looking for someone who is passionate, analytical, commercially minded and customer first. Responsibilities: Insights & Analysis: Analyse sales data and customer behaviour to report on sales performance, identify trends, opportunities and optimisations, and influence potential on-site tests. Also monitor competitor activity to understand the wider market. Category & Search Merchandising: Define, execute and optimise an effective online merchandising strategy so that every customer finds what they need, quickly and efficiently. Personalisation: Ensure categories and search listings are personalised effectively and relevant for individual customers. Imagery: Work collaboratively with the in-house Customer and Creative team to ensure product imagery is relevant and merchandised effectively to drive conversion. New Product Launches: With support from the Digital Marketing Executive, merchandise new products effectively. Commercial Trading: Utilise insights and sales analysis to effectively trade both websites and app, sharing and informing commercial recommendations with the wider on-site digital team to ensure that every on-site feature has a commercial value. Cross-functional Collaboration: Work closely with the Digital Retail Marketing Manager, Digital Trade Marketing Manager, App Project Manager and wider Digital team to share insights, inform the digital strategy and turn data in to decisions. Requirements: Proficiency in analytics and insights tools like Google Analytics, Firebase, Hotjar or Clarity. Able to build and maintain performance dashboards using SQL, Power BI and/or Excel. Proficient in back-end ecommerce platforms, like Magento, and front-end CMS. Experience with using Bloomreach (or a similar CEP) is desirable. Strong commercial awareness and a passion for all things data. Decisive, reactive and able to apply sound judgement to lead decisions at pace. Able to work well both individually and as part of a collaborative team. A wider understanding of how digital and traditional marketing channels work together is desirable. What we'll do for you In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 25% of your base salary). Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. Diversity, Equity and Inclusion At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you. Join us in shaping a culture where inclusion is more than a policy-it's a daily practice. Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future click apply for full job details

30 hours per week including some weekend working Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future click apply for full job details

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen. What we're looking for First things first: you don't need to know about tiles to work in a Topps Tile store. And you don't need to be someone who spends all their spare time DIYing. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. And that outstanding service? It's something you pride yourself on. As well as making sure that your store works like clockwork and is beautifully presented, you'll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers. That could be through coaching, training, or simply sharing what you know and your experiences. But, as Deputy Manager, it's not just people who'll improve with you around; you'll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers' projects to come to life. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are A store customer's enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. But more than anything, you know the ingredients that make for magical customer experiences - and you're able to get the best out of team members to make it happen. As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.

Aged 21 and above: £12.21 per hour plus personal sales commission Aged 20 and below: £10.18 per hour plus personal sales commission What makes a job at Topps Tiles a retail career like no other? Working in retail as a Topps Tiles Sales Assistant really is unlike any other retail job. As a valued member in a small team, you'll help our customers visualise their projects, helping them to find just what they're looking for to make their tiling project happen. A sales assistant at Topps' is more than just sitting at a till. As one of our service specialists you'll gain valuable sales skills, supporting our customers whilst driving revenue for the store. And, unlike other retail assistant jobs, you won't need to work late evenings, and you'll get 3 days off over Christmas. That's not to mention the commission you'll earn on each sale you help make happen in store. You'll build long standing relationships with our regular trade customers, Use your creativity to inspire customers, helping them to pick the right design and style choices. Gain product knowledge to give valuable advice for trade and retail customers to get them the best products they need. The best bit? You don't even need to know anything about Tiles, or Retail! If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. So, that's a competitive basic salary, sales commission, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals. You'll love working for Topps and we can't wait to hear from you. Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.

Aged 21 and above: £12.21 per hour plus personal sales commission Aged 20 and below: £10.18 per hour plus personal sales commission What makes a job at Topps Tiles a retail career like no other? Working in retail as a Topps Tiles Sales Assistant really is unlike any other retail job. As a valued member in a small team, you'll help our customers visualise their projects, helping them to find just what they're looking for to make their tiling project happen. A sales assistant at Topps' is more than just sitting at a till. As one of our service specialists you'll gain valuable sales skills, supporting our customers whilst driving revenue for the store. And, unlike other retail assistant jobs, you won't need to work late evenings, and you'll get 3 days off over Christmas. That's not to mention the commission you'll earn on each sale you help make happen in store. You'll build long standing relationships with our regular trade customers, Use your creativity to inspire customers, helping them to pick the right design and style choices. Gain product knowledge to give valuable advice for trade and retail customers to get them the best products they need. The best bit? You don't even need to know anything about Tiles, or Retail! If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to. So, that's a competitive basic salary, sales commission, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals. You'll love working for Topps and we can't wait to hear from you. Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over.

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future click apply for full job details