Informed Solutions

About us Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen's Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy. At a certified Great Place to Work you'll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations. The Role: We're looking for a Senior Infrastructure Engineer to join our Corporate Technology Services team (CTS), based in Altrincham. This is a pivotal role supporting the systems and platforms that underpin our entire organisation, offering real ownership, influence and the opportunity to shape how our internal technology services evolve. Operating in a fast-paced, agile environment, you'll be trusted to manage priorities effectively, lead by example and bring clarity to complex technical challenges. As a senior member of the team, you'll have the opportunity to take on day-to-day oversight of our internal IT Service Desk, alongside leading and delivering a range of infrastructure and service improvement initiatives. You'll be a respected technical authority, playing a key role in the long-term management, development and continuous improvement of our corporate systems and infrastructure. As a people- and quality-focused organisation, we're looking for someone who combines strong technical expertise with excellent interpersonal skills, empathy and a meticulous eye for detail. Role Responsibilities: Owning and improving our corporate infrastructure and systems landscape Providing senior-level support and leadership across the internal IT Service Desk Managing internal stakeholders, including SLA/KPI reporting and project ownership Leading supplier relationships and internal delivery activities Supporting and delivering large-scale infrastructure projects and initiatives Applying ITIL best practices across Incident, Problem, Change and Release Management Essential Skills: Experience leading and reporting on IT Service Desk functions to agreed SLAs and KPIs and to ITIL, ISO 9001, and ISO 27001 standards. Experience leading the delivery of IT projects and change initiatives to time and budget, whilst managing risks and dependencies. Experience of closely collaborating with and managing business stakeholders up to Director level when resolving incidents and requests. Experience of managing supplier relationships and delivery performance. Experience of resolving a wide range of 1st to 3rd line service requests and incidents for users. Experience managing and administering Microsoft cloud technologies, including Office 365, Azure (Entra ID), Exchange Online, Intune, Defender, Windows Server/11. Experience managing and administering third-party cloud platforms and services used for line of business functions (e.g. cloud-based software used by Finance, HR, and other operational teams). Ability to work under pressure and to deadlines with a clear sense of priority. Excellent work planning, time management, and attention to detail. Punctuality, reliability, and a clear commitment to your role. Desirable Skills: Fortinet technologies (firewalls, switches, VPNs, Wi Fi controllers) Atlassian tooling including Jira, Confluence and Jira Service Management Managing and scaling large cloud or hybrid infrastructure environments Experience migrating infrastructure platforms from on premises to cloud Key competencies for success: Resilience and adaptability to work effectively in environments of uncertainty, change, and agile delivery. Proven ability to manage competing priorities and deliver high-quality outcomes within tight deadlines. Strong interpersonal skills, with the ability to navigate differing perspectives and maintain positive working relationships. Sound professional judgement and decision making in complex environments where risk must be carefully managed. Excellent communication skills, including clear written outputs and confident verbal delivery. Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits. These can include: InformedACADEMY - We offer excellent career development opportunities through our award winning personal and professional development programmes, including support with professional certifications. Industry leading health and wellbeing plan - We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support. Hybrid working Private Health Care Cover Generous life assurance cover Gym Membership Monthly office lunch Onsite massage sessions 25 paid working days holiday per year plus bank holidays Sabbatical Leave Scheme Enhanced Maternity Leave and Pay Enhanced Paternity Leave and Pay Company Pension Contribution Profit Share Scheme Payment of professional subscriptions Generous referral scheme with no limits on the number of referrals Qualifying period applies Culture We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian. We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times. We're a team of passionate problem solvers. We take pride in helping our clients accelerate and de risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important. Our workplace culture reflectshow we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of.