DiSRUPT Agency

Customer Contact Team Manager This is a great opportunity to join a growing property business, looking for a hands-on Customer Contact Team Manager to lead their enquiries function across a national rental portfolio. You'll take ownership of a team handling all inbound and outbound rental enquiries, driving performance from first contact through to booked viewings. This is a fast-paced, sales-led environment where you'll coach, motivate and develop your team, while staying close to the detail-monitoring live data, managing KPIs, and stepping in when needed to maintain service levels. The role suits someone who thrives on performance, understands how to convert demand into viewings, and can build a high-energy, accountable team culture. You'll also play a key role in improving processes, leveraging data, and shaping how technology and AI enhance the customer journey. If you've led contact centre or telesales teams, enjoy driving results, and want to be part of a growing business, then please get in touch. The role: Lead and manage a team of Lettings Coordinators handling all inbound and outbound rental enquiries Oversee the full enquiry journey from initial contact through to booking viewings Monitor real-time performance against KPIs, including response times, volumes, and conversion rates Coach, train, and develop the team to improve call quality, qualification, and conversion Step in to handle enquiries during peak periods or where additional support is needed Drive a high-performance, sales-focused team culture with clear accountability Conduct regular 1-1s, performance reviews, and ongoing development plans Own enquiry-to-viewing conversion and booking targets across all channels Collaborate with Lettings Consultants to maximise viewing-to-application conversion Analyse data and trends to identify performance improvements and optimise processes Implement improvements to systems, workflows, and customer experience Act as a key driver in adopting AI and technology within enquiry handling and resident interaction

Marketing Executive £30,000 - £32,000 DOE London - Hybrid (2 days office / 3 days home) We're looking for a creative, proactive Marketing Executive ready to develop their skills across digital, content and campaign delivery. You'll help build brand awareness and drive engagement through multi-channel marketing, with plenty of room to bring your own ideas to the table. This is a great opportunity for someone who enjoys a fast-paced environment; we are a growing and exciting Student Accommodation Operator (PBSA) and are looking for someone who wants genuine variety in their day-to-day, and is keen to work on their own initiative while staying aligned to the wider marketing strategy. What you'll do • Support delivery of multi-channel campaigns across digital, social and print • Maintain and optimise website content (WordPress) and third-party listings • Support SEO/GEO and paid media activity to drive traffic and conversions • Write engaging content, including regular blogs and marketing materials • Carry out competitor analysis and support reporting for the wider team • Attend site visits to capture content and support local brand presence What we're looking for • Degree in Marketing, Communications or related field (or equivalent experience) • 2-3 years' marketing experience • Strong copywriting and content creation skills • Experience with CRM/email marketing platforms and social media tools • Analytical mindset with the confidence to work independently • Proactive, conscientious and keen to keep learning Why join us • Hybrid working: 2 days in the office, 3 days from home • Real autonomy to own projects and bring your ideas forward • Hands-on exposure across the full marketing mix • A genuine opportunity to prove yourself and grow your career further

Digital Marketing Manager £50,000 - £60,000 DOE London - Hybrid (2 days office / 3 days home) Are you a commercially driven Digital Marketing Manager ready to take full ownership of a brand's digital performance? We're looking for someone to lead paid media, SEO, CRM and website strategy end-to-end - with real autonomy to shape how we win. This is a hands-on, high-impact role for someone who thrives on testing, iterating and turning data into decisions. You'll have the freedom to use your own initiative and expertise to drive results, working in line with our wider marketing strategy and objectives. What you'll do • Own digital strategy and performance across paid media (Google, Meta, TikTok), SEO/GEO, CRM and website optimisation • Line manage and develop a small team of digital specialists • Lead on AI integration across marketing and customer journey workflows • Report performance insights and recommendations directly to senior leadership • Manage budgets, ROI and external agency relationships What we're looking for • 4+ years in a digital or performance marketing role, ideally in-house • Strong hands-on paid media experience • Solid SEO, CRO and analytics skills (GA4, Clarity or similar) • Line management or strong mentoring experience • Confident, organised and commercially minded, comfortable working at pace Why join us • Hybrid working: 2 days in the office, 3 days from home • Genuine autonomy to shape and own your channels, backed by a supportive team • A fast-paced, growing business where your impact is visible • Real scope to prove your expertise and develop your career further

Building Manager - Edgware Salary: £45,000 Start Date: November Hours: Mon-Fri, 9:00am-5:30pm A fantastic opportunity for an organised and people-focused professional to take on a key role managing a residential portfolio in Edgware. This position blends resident engagement with operational oversight, ensuring a safe, welcoming, and well-run living environment. Key Responsibilities: Act as the dedicated point of contact for residents, building strong relationships and resolving issues promptly. Manage void properties to minimise rental loss, overseeing viewings, lettings, renewals, and tenancy matters. Coordinate and supervise contractors to deliver high-quality estate services, repairs, and compliance works. Carry out regular property inspections, ensuring communal areas are safe, clean, and well-maintained. Oversee onsite staff, including rotas, training, and performance reviews. Maintain full health & safety compliance across gas, electrical, fire safety and legionella requirements. Monitor budgets, approve invoices, and ensure expenditure is well controlled. What We're Looking For: Proven experience in property management, PRS, or a customer-focused hospitality role. Strong organisational skills with the ability to prioritise and meet deadlines. Excellent communication, both written and verbal, with a strong focus on customer care. IT savvy, confident using multiple systems and Microsoft Office (Word, Excel, Outlook, PowerPoint). IRPM, ARLA or similar qualification (desirable). Knowledge of Qube, HubSpot, or Fixflo (desirable). Benefits include: Private healthcare, life assurance, enhanced family pay, benefit hub with discounts & wellness perks, and season ticket loans.