The HR Guru

Customer Account Coordinator Location: Derby, UK Office based Salary: £28,000 £30,000 per year, depending on experience Job Type: Full-Time, Permanent Hours: 37 hours per week, with a Friday lunchtime finish The Opportunity The HR Guru is recruiting on behalf of SET Limited for an organised, proactive and customer-focused Customer Account Coordinator to join their Customer Services and Commercial team. Reporting to the Customer Services Manager, you ll play an important role in supporting customer accounts and making sure customers receive a professional, responsive and reliable service. You ll act as a key point of contact for customers, coordinate communications, maintain accurate account information and work closely with SET s Commercial, Engineering and Operations teams to keep things moving. If you enjoy building customer relationships, keeping on top of the detail and making sure actions are followed through properly, this could be a great next step. What You ll Be Doing Your responsibilities will include: Supporting the Customer Services Manager and Commercial team with day-to-day account administration. Acting as a primary point of contact for customer enquiries, updates and routine communications. Preparing, maintaining and updating customer records, account information and internal databases. Producing regular reports on account activity, order status, service updates and customer requirements. Liaising with Engineering, Operations and Commercial teams to resolve queries and maintain service levels. Monitoring customer issues and escalating concerns where required. Assisting with quotations, proposals and account documentation. Coordinating customer meetings and follow-up actions. Supporting order processing and general customer administration. Identifying opportunities to improve customer service processes and ways of working. What We re Looking For You ll be someone who is organised, confident dealing with customers and comfortable managing several priorities at once. Ideally, you ll have: Previous experience in account coordination, customer service, commercial support or a similar role. Excellent verbal and written communication skills. Strong organisational skills and attention to detail. A customer-focused approach with strong relationship-building skills. The ability to prioritise your workload and meet deadlines. Good problem-solving skills and sound judgement. Confidence using Microsoft Office, particularly Excel. Experience using CRM or ERP systems would be desirable. Experience within an engineering, manufacturing or industrial environment would be advantageous, but isn t essential. What SET Offers: Salary of £28,000 £30,000, depending on experience. 37-hour working week with a Friday lunchtime finish. 28 days holiday, including bank holidays, with three days reserved for the Christmas shutdown. The opportunity to develop your skills within a specialist engineering business. A collaborative working environment with experienced colleagues across Customer Services, Commercial, Engineering and Operations. The opportunity to take ownership of customer accounts and contribute ideas to improve customer service processes. A varied role supporting customers across a range of specialist engineering projects and services. Why Join SET This is a role where organisation, communication and follow-through really matter. You ll be joining a business where you can build strong customer relationships, work closely with different teams and have a genuine impact on the service customers receive. SET is looking for someone who takes pride in doing things properly, communicates professionally and enjoys being the person who keeps everything on track. Interested If this sounds like the right opportunity for you, we would love to hear from you. Please send us your CV outlining your relevant experience and we ll be in touch to discuss the role further. The HR Guru is managing the recruitment process on behalf of SET Limited.

Registered Manager - Children's Residential Care Dewsbury Full-time £50,000 - £55,000 (DOE) The Opportunity We are seeking an experienced Registered Manager to lead the opening and ongoing operation of a brand-new 4-bed therapeutic children's home in Dewsbury. This role offers the chance to take ownership from the start and shape its culture, systems, and practice from the ground up. You'll be responsible for establishing a safe, nurturing environment where children feel valued and supported, while ensuring the home operates to the highest standards of care and compliance. As Registered Manager, you will be the operational lead of the home, accountable for safeguarding, regulatory compliance, and the delivery of high-quality, trauma-informed care. You'll also be key in building a resilient, motivated team and ensuring excellent outcomes for children. Why Apply Brand-new 4-bed service - A good-sized platform to make your mark. Impactful leadership role - Central to delivering therapeutic, trauma-informed care. Competitive package - Salary is £50,000 - £55,000 DOE Long-term growth and career progression in a supportive environment Key Responsibilities: Register as the OFSTED-Registered Manager and ensure full compliance with Children's Homes Regulations and Quality Standards. Oversee the full setup and ongoing running of a new 4-bed home, embedding therapeutic and trauma-informed approaches. Lead recruitment, training, and professional development for your team. Ensure robust safeguarding processes and a strong culture of accountability. Manage budgets, rotas, and resources effectively to deliver safe, sustainable operations. Develop care planning and quality assurance systems that deliver measurable impact. Build positive partnerships with local authorities, commissioners, and inspectors. Participate in the organisational senior management on-call rota. Candidate Profile Essential: Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent). Minimum 2 years' management experience in a children's residential setting. Strong understanding of safeguarding, OFSTED standards, and the Children's Homes (England) Regulations 2015. Experience of managing teams and delivering consistently high standards of care. Confident in financial and resource management. Desirable: Level 7 qualification in Strategic Leadership (e.g. MBA, CMI Award). Training in therapeutic models such as PACE, TCI, or Trauma Recovery Model. Previous experience leading an OFSTED-rated Good or Outstanding service. Safer Recruitment We are committed to safeguarding and promoting the welfare of children and young people. All roles are subject to: Enhanced DBS checks Full reference checks OFSTED registration approval Verification of qualifications and right to work in the UK We follow safer recruitment practices to ensure all staff are suitable to work with children. To apply, please send your CV now.