South Africa Tempest Resourcing

Service Manager - Anti-Social Behaviour Client: London Borough of Hillingdon Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: 400- 450 per day Contract: Temporary until 31 January 2027 Hours: Monday to Friday, 9:00am-5:00pm Working arrangement: Technically hybrid, but primarily office-based DBS: Basic DBS required Driving: Required as part of the role; company vehicle provided About the role We are recruiting an experienced Service Manager to provide strategic and operational leadership across a borough-wide Anti-Social Behaviour and associated enforcement service. This is a senior, hands-on leadership position requiring someone who can quickly take ownership of the service, support operational teams and ensure that ASB prevention, investigation and enforcement activity is delivered effectively. Although the role is technically hybrid, the successful candidate must be willing to work from the Uxbridge office more often than not. Being visible, accessible and present on the floor is considered essential to providing the team with effective day-to-day leadership and support. Key responsibilities Provide strategic and operational leadership across the Council's ASB and associated enforcement functions. Lead, manage and support teams operating within a fast-paced and complex environment. Oversee the prevention, investigation and enforcement of serious and complex ASB cases. Ensure appropriate action is taken to protect vulnerable residents, reduce harm and manage community risk. Maintain effective oversight of casework quality, service performance and operational delivery. Scrutinise and interpret performance information, identifying trends, risks and areas requiring improvement. Present performance data, service updates and recommendations to senior managers, elected members and partner organisations. Ensure services comply with relevant housing legislation, the Anti-Social Behaviour, Crime and Policing Act 2014 and other statutory requirements. Maintain compliance with Housing Regulator expectations and wider regulatory standards. Provide direction and professional guidance on complex, sensitive or high-risk ASB and enforcement cases. Strengthen partnership working with the police, community safety services, safeguarding teams, housing providers and other agencies. Support continuous service improvement and ensure resources are deployed effectively. Promote a visible, accountable and resident-focused leadership culture. About you You will be an established ASB or housing enforcement leader with substantial experience managing an operational service. You must be confident taking responsibility from the outset and operating with minimal supervision or training. You will combine strong statutory knowledge with credible people leadership, sound operational judgement and the ability to analyse and present complex performance information clearly. Essential experience Extensive experience managing or leading an Anti-Social Behaviour service. Strong experience within social housing, a local authority, a housing association or a closely related community safety environment. Proven experience leading teams in a demanding operational setting. Experience overseeing complex ASB, tenancy enforcement or community safety cases. Demonstrable experience using performance information to scrutinise services and drive improvement. Experience presenting reports, findings and recommendations to different stakeholder groups. Essential knowledge and skills Strong working knowledge of housing legislation. Detailed knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014. Sound understanding of safeguarding, vulnerability, risk management and enforcement practice. Strong leadership and people-management skills. Excellent written, verbal and presentation skills. Ability to interpret complex information and communicate it clearly. Strong decision-making and problem-solving abilities. Ability to work independently, prioritise competing demands and deliver under pressure. Confidence dealing with senior stakeholders, partner agencies and sensitive operational matters. Additional information The successful candidate must be able to hit the ground running and provide immediate stability, direction and visible leadership to the service. Regular attendance at the Civic Centre in Uxbridge is essential. This is not a predominantly home-based assignment, despite being technically classified as hybrid. Driving is required as part of the role, with a company vehicle available. The successful candidate will also be required to complete a Basic DBS check.

HEAD OF ASSET MANAGEMENT AND INVESTMENT - SOCIAL HOUSING Manchester City Council Location: Blackley, Manchester Rate: 450- 500 per day, Inside IR35 Contract: 6 Months Working pattern: Hybrid, with 2-3 days per week on-site ABOUT THE ROLE Manchester City Council is seeking an experienced Head of Asset Management and Investment to lead the strategic management of its 1 billion council housing portfolio. Reporting to the Strategic Lead for Repairs and Assets, you will lead the Council's housing asset and investment strategy. You will use stock-condition data, regulatory requirements and resident priorities to shape long-term investment plans and improve asset performance. The portfolio also includes approximately 2,500 homes operating under a PFI arrangement. This position requires a senior social housing asset leader who can work effectively with elected members, residents, contractors, senior leaders and partner organisations. KEY RESPONSIBILITIES Lead the Council's housing asset and investment strategy. Develop long-term investment plans supporting the 30-year HRA business plan. Oversee major capital and planned-investment programmes. Ensure stock-condition data is accurate and supports investment decisions. Manage budgets, risks, governance and contractor performance. Improve compliance with Decent Homes, building safety and housing regulations. Lead energy-efficiency, retrofit and decarbonisation programmes. Support the management of 2,500 homes operating under a PFI arrangement. Monitor asset performance, value for money and resident outcomes. Present recommendations to senior leaders, elected members and boards. Engage residents regarding investment priorities and major works. Lead and influence technical and multidisciplinary teams. ABOUT YOU You will have significant senior-level asset management or housing investment experience within a local authority, housing association, registered provider or ALMO. You should have operated at Head of Service, Assistant Director, Director or a similar level, with responsibility for a large housing portfolio and substantial capital programmes. ESSENTIAL EXPERIENCE Senior social housing asset management or investment leadership. Developing and delivering asset management strategies. Managing significant capital or planned-maintenance programmes. Using stock-condition data to develop investment plans. HRA business planning or similar housing financial planning. Knowledge of Decent Homes, building safety and housing regulation. Experience of retrofit, energy efficiency or decarbonisation. Strong budget, risk and contractor-management experience. Leading teams and engaging senior or political stakeholders. Availability to work on-site in Greater Manchester 2-3 days per week. DESIRABLE EXPERIENCE Experience of 30-year HRA investment planning. Knowledge of housing PFI or complex contracts. Leadership of whole-stock condition surveys. Experience presenting to Cabinet, committees or boards. RICS, CIOB, CIH or another relevant professional qualification. The assignment runs until March 2027, with potential for extension. Applicants should clearly state the size of the portfolios, budgets, programmes and teams they have managed.