Next Chapter Talent Limited

Next Chapter Talent is delighted to be partnering with a well-regarded property management organisation to recruit a Customer Specialist - Property Maintenance. This is a hands-on, customer-facing role that blends home and office working, giving you the flexibility to maintain a positive work/life balance while developing your career. You'll play a key part in ensuring repairs and maintenance cases are managed efficiently, professionally, and with a personalised approach for every customer. The Role As a Customer Specialist, you will: Take ownership of property repairs and maintenance cases from start to finish Coordinate works with contractors and liaise with key stakeholders Engage directly with customers to understand and resolve their queries Keep all systems and records up to date, maintaining high-quality, accurate data Provide clear, timely updates to customers and internal teams This role offers the chance to gain broad experience in property operations, while working within a structured and supportive environment. What We're Looking For We want to hear from candidates who can demonstrate: Knowledge of property repairs or a maintenance background Strong organisational skills and the ability to self-motivate Experience working collaboratively with colleagues and external partners Confidence in using multiple computer systems Previous experience engaging with customers in a fast-paced environment Ability to prioritise tasks and meet deadlines effectively What's On Offer You'll join a collaborative, dynamic Customer Services team and have the opportunity to develop your skills and experience within a growing property services environment. Key benefits include: 25 days' holiday + bank holidays (increasing annually to 30 days) Flexi holiday 3 wellbeing days and 2 paid volunteering days Generous matched pension scheme and life cover Optional private medical, dental, and critical illness cover Wellbeing discounts, including gym memberships Why This Role Matters This is your chance to join an organisation that makes a real difference in people's lives. You'll be part of a team where your contribution is valued, your development is supported, and your work has a tangible impact on customers and communities. Please note: This overview is designed to give a clear sense of the role, though it isn't an exhaustive list of every responsibility or requirement. To learn more about this opportunity, please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.

Next Chapter Talent is excited to partner with a respected, financially stable insurer that's entering an ambitious phase of growth across the UK and Europe. They're building on decades of underwriting experience while investing in smarter data, stronger broker relationships, and sustainable business growth. This isn't just another underwriting role - it's an opportunity to bring your experience and judgement to a team that values both technical skill and real-world insight. The Role You'll join the Commercial Lines team and take ownership of a portfolio of Motor Fleet business. This is underwriting in practice - hands-on, relationship-led, and focused on profitable outcomes. You'll: Underwrite and negotiate new and existing Motor Fleet risks within your authority Apply pricing and risk strategies to maintain and grow profitability Build and nurture strong broker relationships Spot opportunities to expand or improve your portfolio Share insights and contribute to underwriting strategy across the team Represent the business at broker meetings and industry events This is a role where experience and judgement matter - it's not just about following process. Your decisions will be trusted, and you'll have the autonomy to trade confidently. Who You Are You're practical, confident, and can make informed decisions on complex risks. You'll bring: Solid experience in Motor Fleet underwriting Motor Trade exposure (helpful, but not essential) Strong technical and commercial judgement A track record of building productive broker relationships Confidence in negotiating and articulating your decisions A detail-focused, analytical approach You understand that underwriting isn't just about numbers - it's about reading the market, understanding the client, and balancing risk with opportunity. What's On Offer Annual discretionary bonus Hybrid working with flexibility 25 days annual leave plus bank holidays (buy/sell options available) Health & wellbeing support, including virtual GP access Structured career development and mentoring A collaborative, inclusive culture Share investment opportunities If you're looking for a Motor Fleet underwriting role where you can take ownership, influence brokers, and develop your career in a stable, growing insurer, this could be your next step. Please note: This overview is designed to give a clear sense of the role, though it isn't an exhaustive list of every responsibility or requirement. To learn more about this opportunity, please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.

Ready to take your block management career to the next level? Next Chapter Talent is proud to partner with a highly respected, privately owned property investment company in their search for a Block Manager. This is a standout opportunity for someone seeking more autonomy, stronger relationships, and real progression within a boutique, non-corporate setting. You'll be responsible for a diverse and sensibly sized portfolio of residential blocks in Prime Central London - including high-spec new builds, period conversions, and purpose-built estates - all within easy reach of the company's London base. This is a hands-on, relationship-driven role where you'll be trusted to deliver an exceptional standard of property management while building meaningful connections with residents and Directors. What Makes This Opportunity Different? Autonomy and Flexibility: Manage your portfolio your way, with trust and support from a small, close-knit team. Real Connection: Spend time on-site, build rapport with residents, and make a tangible impact. Diverse, High-End Portfolio: Enjoy variety in your day-to-day - no two sites are the same. Supportive Culture: Your voice matters, and your growth is a priority. Full Handover: You'll receive a thorough onboarding with guidance to ensure a smooth transition. Key Responsibilities: Oversee day-to-day operations across a well-maintained Central London portfolio Act as the key point of contact for leaseholders, residents, and Directors Ensure all properties meet compliance, health & safety, and building standards Manage major works projects from planning through to completion Conduct regular site inspections, coordinate contractors, and resolve maintenance issues Prepare budgets, monitor service charge expenditure, and provide accurate reporting What You'll Bring: 3+ years of experience in residential block management Suitably qualified - ATPI status is a requirement Strong relationship-building skills with a resident-first mindset A confident, proactive approach to managing RTMs/RMCs and stakeholder expectations Experience and compliance confident handling high rise blocks, major works and long-term maintenance plans Organised, solutions-focused, and passionate about high-quality service delivery What's On Offer: Competitive salary: £40,000 - £50,000 Generous holiday allowance Funded support for industry qualifications A clear path for career development and internal progression Friendly, professional working culture focused on people & process If you're an experienced Block Manager looking for a fresh opportunity where you can grow, be trusted, and have a real impact - this could be the place for you. Please note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. To learn more about this opportunity , please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.

Motor Underwriting Executive Next Chapter Talent is partnering with a well-established and forward-thinking insurance business to recruit a Motor Underwriting Executive. This is a key hire within their underwriting function, offering exposure to bespoke and niche motor insurance schemes and the opportunity to make a tangible impact on underwriting performance. This role sits at the heart of the underwriting operation, supporting the Head of Underwriting and underwriting team while acting as a key point of contact for Sales, Insurers, and Operations. The successful candidate will play a critical role in managing referrals, supporting underwriting decisions, and ensuring risks are assessed accurately, commercially, and in line with agreed business rules and compliance standards. Key Responsibilities Act as the first point of contact for underwriting queries from the sales floor, providing clear, timely, and commercially sound guidance. Manage and respond to internal and external underwriting referrals, including insurer referrals where required. Take ownership of in-house referrals from the sales team, ensuring risks are clearly presented and decisions appropriately documented. Confidently present risks to bespoke underwriters and agree terms within delegated authority. Maintain accurate and compliant administration and filing for insurer and product documentation. Assist with the generation and analysis of scheme performance data, using internal systems to support underwriting insight. Monitor underwriting performance, including insurer loss ratios, to support informed decision-making. Maintain strong knowledge of company products, underwriting criteria, and external market developments that may impact underwriting outcomes. Make consistent underwriting decisions in line with business rules, processes, and compliance requirements. Work closely with Operations to ensure all underwriting activity meets regulatory and compliance standards. Represent the business in a professional and confident manner at all times. Person Specification Strong understanding of processes and procedures, with the ability to manage priorities effectively. Proven ability to deliver high-quality, accurate work within tight deadlines. Excellent attention to detail and a strong sense of ownership. Confident relationship manager, able to engage with internal and external stakeholders at all levels. A proactive mindset with a genuine desire to learn, develop, and challenge the status quo. Strong alignment with company values and a collaborative approach to teamwork. Outstanding communication, reporting, and problem-solving skills. A team player who actively contributes to wider business objectives. Qualifications & Experience Minimum of 3 years' experience in Personal Lines Motor Insurance. Strong experience working with bespoke and niche motor insurance risks. Demonstrable understanding of motor insurance risk factors, assessed to a high technical standard. Proven experience of monitoring underwriting performance, including insurer loss ratios. Experience managing external insurer relationships. Previous experience working with motor insurance schemes. Confident supporting sales teams with underwriting queries and technical guidance. Why Apply? This role offers the chance to join a business that values technical expertise, collaboration, and continuous improvement. It provides strong exposure to niche underwriting, meaningful stakeholder interaction, and genuine scope for professional development. Please note: This overview is designed to give a clear sense of the role, though it isn't an exhaustive list of every responsibility or requirement. To learn more about this opportunity , please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.