Precept Recruit

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it's through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further-we're here, eagerly awaiting your arrival. Join us today!

Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration

Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers' systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.

Key Account Manager Derby - Hybrid Client-Facing Are you passionate about building meaningful client relationships and driving real business impact? We re looking for a Key Account Manager to join our growing Client Accounts team, where you ll take ownership of some of our most important customer relationships and play a key role in shaping their long-term success. This is an exciting opportunity to step into a highly visible role where you ll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. You ll combine insight, data, and strong stakeholder management to ensure we consistently deliver exceptional service and value. What You ll Be Doing In this role, you ll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You ll: - Build and nurture strong, long-term relationships with key client stakeholders - Use data and insight to analyse service performance, identify trends, and drive continuous improvement - Lead service review meetings and present performance and KPI reports - Act as the primary escalation point for strategic client issues - Collaborate with internal teams including Service Delivery, Change Management, and Project Delivery - Drive innovation in service delivery models to enhance customer experience and outcomes - Contribute to account growth through strategic planning and optimisation of commercial performance - This is a role where no two days are the same - you ll be managing multiple priorities while making a tangible difference to both client success and business growth. What We re Looking For We re keen to hear from individuals who are commercially aware, relationship-driven, and thrive in a fast-paced environment. You ll bring: - Experience in a client-facing B2B account management role - Strong stakeholder management and influencing skills - Excellent analytical and problem-solving capabilities - Confidence in presenting to senior audiences - The ability to manage multiple workstreams and priorities effectively - A proactive mindset with a passion for continuous improvement - Experience within IT or managed services environments, or knowledge of frameworks such as ITIL, would be an advantage but isn t essential. Why Join Us? This is more than just an account management role - it s an opportunity to take ownership, shape strategy, and make a real impact. You ll be part of a collaborative, forward-thinking team where your ideas and expertise are valued, and where you can grow your career while delivering outstanding results for our customers. If you re ready to take the next step and play a pivotal role in managing and developing strategic client partnerships, we d love to hear from you.

Do you want to join an exciting and growing company where you can build your skills and develop your career? At BMc Azurri, we have been supporting Charity Retailers for over 10 years with specialist software and services designed to help them make the most of technology within the sector. We are now looking for a Junior Administrator to join our team. This is a great opportunity for someone looking to gain experience in an office environment and develop a career in administration. Main Duties and Responsibilities of the Role: - Maintaining and updating existing Customer Contracts Documentation - Preparation of New Contracts - Supporting communication with the Finance Department - Ordering of General Office Supplies - Assisting with Gift Aid reporting and administration Person Specification: Ideally 1+ years of experience in an office based environment. Skills and Competencies: Good organisational skills. Strong interpersonal and communication skills. Attention to detail and accuracy. Proficient in Microsoft Office Suite and office management software. Ability to handle confidential information with discretion. Confident telephone manner. Job Types: Full-time, Permanent Benefits: Casual dress Company pension Schedule: 8 hour shift Monday to Friday Licence/Certification: Driving Licence (preferred) Work Location: In person

Competitive Salary Derby - Hybrid Contract We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an experienced ServiceNow Developer on a contract basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. This is an excellent opportunity to join a business delivering complex operational and customer-facing services across a variety of sectors. The successful candidate will work on challenging projects spanning service management, customer operations, field services, asset management, workflow automation, and platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven experience with: Glide API Flow Designer IntegrationHub REST APIs JSON and XML payloads Import Sets and Transform Maps Service Portal and UI Builder Workspace development Notifications and email scripting Experience designing scalable workflows and automation solutions Good understanding of ITIL processes and service management best practices Experience integrating ServiceNow with external platforms and third-party systems Strong troubleshooting and problem-solving capabilities Excellent communication and stakeholder management skills Previous customer-facing experience Essential Certifications Applicants must hold: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.

Contract Manager Derby (Hybrid) Barron McCann Are you a commercially astute contract professional who thrives on negotiation, risk management and building strong business relationships? At Barron McCann, we're looking for an experienced Contract Manager to play a pivotal role in protecting and supporting our business through effective contract lifecycle management. You'll work across a diverse range of customer, supplier and commercial agreements, helping to ensure we continue to deliver exceptional outcomes whilst managing risk and driving commercial success. Why Join Barron McCann? This is an exciting opportunity to join a collaborative and growing organisation where your expertise will directly influence key commercial decisions. You'll partner with stakeholders across the business, from Sales and Operations through to Senior Leadership, providing trusted guidance on contractual matters and helping shape best-practice governance across the Group. The Role As Contract Manager, you'll take ownership of the end-to-end contract lifecycle, ensuring agreements are robust, commercially sound and aligned to business objectives. From drafting and negotiating contracts through to monitoring compliance and supporting dispute resolution, you'll be at the heart of our commercial operations. Key Responsibilities - Draft, review and negotiate a variety of commercial agreements, including customer contracts, supplier agreements, NDAs and service contracts. - Identify contractual and commercial risks, implementing practical mitigation strategies. - Provide expert contractual guidance to operational, sales and leadership teams. - Manage renewals, amendments, extensions and contract terminations. - Maintain contract repositories and ensure accurate document control. - Monitor contractual obligations, milestones and KPI performance. - Support tender submissions, bids and customer negotiations. - Build effective relationships with customers, suppliers and external legal advisors. - Drive continuous improvement of contract management processes, templates and governance standards. - Support the resolution of contractual disputes and escalations. - Ensure compliance with legal, regulatory, confidentiality and data protection requirements. About You We're looking for someone who combines strong commercial acumen with exceptional attention to detail and relationship-building skills. Essential Experience & Skills - Proven experience within a contract management, commercial or legal support role - Strong contract drafting, review and negotiation capabilities - Excellent understanding of contractual risk and commercial considerations - Strong stakeholder management and communication skills - Highly organised with the ability to manage multiple priorities and deadlines - A proactive, solutions-focused approach to problem-solving Desirable - Experience within IT services, technology or related sectors - Knowledge of data protection legislation and principles - Legal qualification and/or contract management certification What You'll Gain - A highly visible role with significant business impact - Exposure to a broad range of commercial contracts and stakeholders - The opportunity to influence governance and best practice across the organisation - Hybrid working from our Derby location - A collaborative environment where your expertise is valued and trusted Ready to Make an Impact? If you're passionate about delivering commercial value, managing risk effectively and building strong contractual foundations for business success, we'd love to hear from you. Apply today and help shape the future of commercial excellence at Barron McCann.

Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.

Pay: £28,500.00 per year Job Description: Are you someone with great organisational skills, and an uncanny grasp of the geographical landscape of the UK & Ireland? Then our brand new vacancy for a Scheduling Coordinator could very well be a fantastic fit for you! The Role The Scheduling Coordinator role is key to the delivery of service to our customers. Their role is dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average), earliest start is 7AM and latest finish is 8PM. Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what is happening. Key Skills and Attributes Good geographical knowledge with experience scheduling field visits across the UK & Ireland. Organised with a logical approach, able to work on own initiative. An enthusiastic and positive team player. Good people skills with the ability to be tactful in difficult situations. Excellent communication skills both written and verbal. IT literate, with MS Excel and MS Word skills About us Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPOS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service, but our biggest asset is our people and our ability to find, develop and retain the right people is at the core of what we do. To achieve our goals, we must all share a common vision and this relies upon having committed and engaged team members, rather than just co-workers. Job Types: Full-time, Permanent Benefits: Company pension Discounted or free food Free parking On-site parking Sick pay Work Location: In person at our Derby head office.

EPOS Technician Configuration & Hardware Short-Term Contract Immediate Start Like working with hardware? Want to get stuck into a busy, practical role straight away? We are looking for three people with experience of configuring or handling EPOS equipment to join us for 2 month fixed-term contracts, supporting large-scale rollout projects, configuring, building and preparing IT equipment used across retail and hospitality sites. What you will be doing Configure, image and stage EPOS hardware including tills, terminals, handheld devices, printers, scanners, payment peripherals and associated equipment. Install and validate software builds, operating system images, firmware updates and customer-specific configurations. Conduct functional testing and quality assurance checks to ensure equipment meets deployment standards. Perform hardware teardown, decommissioning and secure dismantling of redundant or returned equipment. Identify faulty components and complete basic fault diagnosis, triage and component replacement where required. Manage asset tracking, serial number recording and inventory updates to maintain accurate stock and audit trails. Prepare equipment for dispatch, engineer collections, redeployment or environmentally compliant disposal. Support project rollouts, refresh programmes, store openings, closures and technology upgrade activities. Maintain organised warehouse/workshop areas and ensure stock is stored, labelled and handled correctly. Work in line with health & safety requirements, ESD handling procedures and company operational standards. Liaise with warehouse, logistics, field engineering and project teams to meet project deadlines and service requirements. Complete documentation and reporting relating to builds, faults, returned assets and stock movements. What you need Experience with EPOS or IT hardware Hands-on, practical mindset Good attention to detail Able to work at pace and meet deadlines Why apply Immediate start available Fast-paced, hands-on role Ideal for engineers between contracts Work on real rollout projects for major brands Location Warehouse-based role working out of our head office on Mansfield Road in Derby Apply now to start quickly!

We're recruiting for a Solutions Architect to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK sovereign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. Key Responsibilities Customer facing, increasing understanding of our products and solutions through customer meetings, demonstrations and providing thought leadership content Supporting early stage customer engagement with technical expertise Translating requirements into clear, realistic solution approaches Working alongside business development to shape opportunities Identifying technical risks, dependencies and constraints early Supporting proposals, bids and customer discussions where required Acting as a bridge between sales and engineering / delivery teams What we're looking for: Prior experience building secure networks that use High Grade encryption Strong technical background (network security) Experience in a customer facing roles or equivalent Ability to communicate complex ideas in a clear, practical way Commercial awareness and understanding how solutions translate into value This role is dependent on candidates being British citizens and being able to obtain and retain an unconditional DV security clearance What's on offer: Salary up to £60,000 per annum 25 Days Annual Leave Company pension (4%) 4x Death in Service EV car scheme Free EV charging Free annual Flu vaccinations Benefit platform with high street discounts If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.

Client Services Executive King's Cross, London Hybrid Permanent Salary DOE Company Overview We are representing Retail247 - a retail technology consultancy and SaaS provider dedicated to helping retailers improve operational efficiency and drive sustainable growth. Partnering with leading retail brands, they deliver innovative technology solutions and process transformation across product and stock operations. Combining deep retail expertise with cloud-based technology, Retail247 has developed two core platforms: Origin, a Product Information Management (PIM) solution, and Archean, a Stock Management solution. As part of the Barron McCann Group, Retail247 now offers an even broader range of retail technology and support services. Their approach combines consultancy-led insight with practical technology delivery, ensuring solutions are tailored to real-world retail challenges and implemented for long-term success. With a proven track record of delivering measurable results, Retail247 helps retailers build agile, future-ready operations in an evolving retail landscape. Role Overview As a Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership of a portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background in Customer Success, Account Management, Client Services or a similar role within a SaaS, technology or retail-focused business. What you will be doing Build trusted, long-term relationships with your customer portfolio. Act as the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each customer's business objectives and help them achieve success through Retail247's products and services. Coordinate with Product, Delivery and Support teams to ensure customers receive an outstanding service experience. Monitor customer health and proactively manage risks, issues and escalations. Prepare customer reports and insights to support service reviews and Quarterly Business Reviews (QBRs). Communicate customer feedback, priorities and requirements to Product and Development teams. Identify opportunities for account growth through additional products, consultancy and services. Take ownership of customer issues through to resolution, engaging the appropriate teams where required. Undertake occasional travel to customer sites as required. Who We're Looking For We're looking for an experienced Client Services professional who is passionate about building long-term customer relationships and delivering exceptional service. You'll thrive in this role if you: Have experience managing customer relationships within a client-facing role. Enjoy building trusted partnerships and helping customers achieve their objectives. Are highly organised and proactive in managing multiple priorities. Communicate confidently with stakeholders at all levels. Take ownership of customer outcomes and follow through on commitments. Have strong problem-solving skills and a commercial mindset. Are comfortable working collaboratively across multiple teams. Have an interest in technology and understanding how businesses operate. Are motivated by delivering measurable value and creating positive customer experiences. Required Skills and Experience Experience To be successful in this role: You will ideally have: Experience in a client-facing role. Experience managing customer relationships and service delivery. Experience working within a SaaS, technology, consultancy or retail environment. A track record of building strong customer relationships and delivering excellent customer outcomes. Skills Excellent written and verbal communication skills. Strong presentation and stakeholder management skills. Excellent organisation and time management. Ability to manage multiple priorities and deadlines. Strong commercial awareness and customer focus. Comfortable using Microsoft Excel and business systems. Experience using CRM platforms and customer management tools. Personal Attributes Proactive and self-motivated. Strong problem-solving and analytical skills. Relationship-driven and customer-focused. Collaborative team player. Takes ownership and accountability. Professional, resilient and adaptable. Passionate about delivering an exceptional customer experience. Desirable Skills and Experience Retail industry experience. Experience using HubSpot or similar CRM platforms. Experience supporting software implementations or business transformation projects. Experience working within a SaaS or technology business. Experience delivering Quarterly Business Reviews (QBRs). Commercial experience identifying upsell or account growth opportunities. Experience engaging with senior stakeholders and decision-makers. Why Join R247? Work with some of the UK's leading retail brands. Join a supportive and collaborative team. Hybrid working policy. Personal development opportunities. Performance-related bonus. Office-based gym. Team socials. Annual leave allowance. Pension package. Employee Wellbeing platform including Cycle to Work scheme. Access to private health insurance. This is a great business to work for and a brilliant role, apply today to avoid disappointment. Other roles you may have applied for: Customer Success Manager , Account Manager , Key Account Manager , Customer Service Executive , Customer Success Advisor

Graduate Data Analyst 3 Month Contract Location: DE21 Start: Immediate We are currently seeking a Graduate Data Analyst for a 3-month contract , starting immediately. This is a fantastic opportunity for a recent graduate looking to gain hands-on experience within a commercial environment, supporting both Account Management and Sales functions. What you'll be doing: Analyse and manipulate data using Microsoft Excel to support business decisions Assist Account Management and Sales teams with reporting and insights Prepare and maintain spreadsheets and dashboards Carry out ad hoc administrative duties as required What we are looking for: Recent graduate (or equivalent) in a relevant subject such as Data Analytics, Business, Mathematics or similar Strong Excel skills (including formulas, pivot tables, and data handling) High level of accuracy and attention to detail Strong organisational and communication skills Ability to work at pace and manage multiple tasks This is an office-based role in DE21 and requires immediate availability. If you are a motivated graduate looking to build your data analysis experience, please apply today.

Product Support Lead Derby - Hybrid Permanent £65,000 + Benefits Do you want to help shape the Future of Customer Support in a High-Growth Cyber Security Business We're partnering with an innovative and fast-growing secure communications company at the forefront of hardware encryption technology. Based in the heart of Derbyshire, our client develops cutting-edge solutions that protect mission-critical IP data for customers with the most demanding security requirements. This is a rare opportunity to join a highly talented and collaborative engineering environment and make a genuine impact. As the business continues to grow, you'll have the chance to take ownership of the support function, influence its direction, and build a best-in-class team from the ground up. About the role As Lead Product Support Engineer, you'll be the driving force behind customer support, combining hands-on technical expertise with the opportunity to shape and develop a scalable support organisation. Initially, you'll act as the technical lead, managing customer enquiries, resolving complex issues, and providing an outstanding customer experience. Over time, you'll have the opportunity to establish and lead a multi-tier support team, playing a key role in the company's continued growth and success. Key Responsibilities Take ownership of the end-to-end support function and act as the primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. Act as a trusted technical advisor, providing customer consultancy, training, and best practice guidance. Collaborate closely with engineering and product teams to drive issue resolution and continuous improvement. Contribute to product development through customer feedback and insights. Occasional UK travel and rare international travel may be required. What we're looking for Proven experience in a technical support or product support environment, with the ability to manage complex customer issues. Previous leadership experience or the ambition to step into a role where you can build and develop a support function. Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional customer service. The ability to collaborate effectively with engineering and cross-functional teams in a fast-paced environment. What's on offer Opportunity to own and shape a critical business function Clear progression into support leadership / service management Collaborative, highly technical working environment 25 days holiday (with buy/sell up to 5 days coming this year). Up to 10% bonus scheme . 4% company pension contribution . Free on site EV charging (fair use policy applies). Flexible working culture within an office based role. Opportunities to expand into testing, training, and deeper product expertise.

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!

Client Services Executive Hybrid role - HQ in King's Cross, London Precept Recruit are proud to be representing Retail247 - a retail technology consultancy and SaaS provider dedicated to helping retailers improve operational efficiency and drive sustainable growth - in finding a graduate to join their client services team. Partnering with leading retail brands, they deliver innovative technology solutions and process transformation across product and stock operations. Combining deep retail expertise with cloud-based technology, Retail247 has developed two core platforms: Origin, a Product Information Management (PIM) solution, and Archean, a Stock Management solution. As part of the Barron McCann Group, Retail247 now offers an even broader range of retail technology and support services. Their approach combines consultancy-led insight with practical technology delivery, ensuring solutions are tailored to real-world retail challenges and implemented for long-term success. With a proven track record of delivering measurable results, Retail247 helps retailers build agile, future-ready operations in an evolving retail landscape. Role Overview As part of the Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer has an outstanding experience. This is a varied role offering genuine career development within a growing retail technology business. If you're starting your career they'll provide the support, training, and opportunities to help you succeed. Who We're Looking For They are more interested in your potential than ticking every box. You'll enjoy this role if you: Enjoy building relationships and helping people succeed. Are naturally organised and proactive. Like solving problems and finding practical solutions. Communicate confidently with a wide range of people. Take ownership of your work and follow things through. Are curious about technology and how retailers operate. Enjoy working collaboratively as part of a close-knit team. Want to develop your career in Client Services within a growing technology business. If you don't meet every requirement but believe you'd be a great fit, we'd still love to hear from you. What you'll be doing Build trusted, long-term relationships with your customer portfolio. Organise, lead and document regular client meetings. Be the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each customer's business objectives and become a trusted partner in helping them achieve success. Coordinate with Product, Delivery and Support teams to ensure customers receive an excellent service. Monitor customer health and proactively manage risks, issues, and escalations. Maintain accurate customer records, actions, and account plans within HubSpot and Smartsheet. Prepare customer reports and insights to support service reviews and Quarterly Business Reviews (QBRs). Communicate customer expectations, feedback and priorities with Product and Development teams. Proactively identify opportunities for account growth through additional products, consultancy, and services. Take ownership of customer issues through to resolution, engaging the appropriate teams where required. Help customers maximise value by introducing relevant product enhancements and best practice. Support the delivery of Quarterly Business Reviews (QBRs). Infrequent travel to client sites. Required Skills and Experience Experience We're keen to see applications from graduates and early-career professionals. Experience in any of the following would be beneficial: Customer-facing roles. Account management. Retail. Hospitality. Project coordination. Customer Success. Technology or SaaS environments. Skills Excellent written and verbal communication. Presentation skills. Strong organisation and time management. Comfortable using Microsoft Excel and business systems. Ability to manage multiple priorities. Personal Attributes Proactive attitude. Strong problem-solving skills. Team player. Curious and eager to learn. Takes ownership and follows things through. Passionate about delivering an exceptional customer experience. Desirable Skills and Experience Retail experience. Experience using CRM tools such as HubSpot. Experience supporting software implementation or projects. Experience working within a SaaS or technology business. Bachelor's degree or Level 5/6 apprenticeship. Public speaking. Event coordination. What Success Looks Like In your first 12 months you'll: Build trusted relationships across your customer portfolio. Develop a strong understanding of Retail247's products and services. Confidently lead customer meetings and service reviews. Help customers maximise the value of the solutions. Contribute to excellent customer satisfaction and successful contract renewals. Why R247? Work with some of the UK's leading retail brands. Join a supportive and collaborative team. Hybrid working policy. Personal development opportunities. Performance-related bonus. Office-based gym. Team socials. 33 days annual leave. Pension package. Employee Wellbeing platform including Cycle to Work scheme. Access to private health insurance. This is a great company to join, you will be very well looked after by a supportive team and will benefit from lots of opportunities for development and growth. Apply today to avoid disappointment.

Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration

Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.

Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path?In that case you'd be a great fit for Barron McCann. We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member of our team, you will be based in the field covering the Glasgow area , and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime. As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/ EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training to Customer as and when required. Provide exemplary levels of customer service The ideal candidate will have: Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry. Excellent communication skills (written and verbal) Experience and knowledge of maintaining and installing EPoS equipment PC literate (all MS Office suite) and aptitude to pick up new software packages quickly. Due to the nature of this role, it is essential that applicants have a full UK driver's license.