Location : Based at the CA1066 office in St Leonards-on-Sea , with regular working from other local Citizens Advice offices across the county. Training : Training can be provided to a candidate who demonstrates relevant prior experience or transferable skills. Citizens Advice 1066 is seeking a Money Advice Caseworker to join our specialist team. This permanent role is vital for helping people resolve complex debt issues, contributing directly to our charitable mission of relieving poverty and distress. Key Casework Responsibilities: Provide full money advice casework , including calculating, negotiating, drafting correspondence, and making phone calls to act on behalf of the client. Negotiate with third parties and creditors as appropriate. Ensure income maximisation by checking and assisting with the take-up of appropriate benefits. Manage cases according to the Citizens Advice Quality Standard and Financial Conduct Authority (FCA) Guidelines . Maintain accurate case records for continuity, statistical monitoring, and reporting purposes. About CA1066 We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment. Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.
Nov 03, 2025
Full time
Location : Based at the CA1066 office in St Leonards-on-Sea , with regular working from other local Citizens Advice offices across the county. Training : Training can be provided to a candidate who demonstrates relevant prior experience or transferable skills. Citizens Advice 1066 is seeking a Money Advice Caseworker to join our specialist team. This permanent role is vital for helping people resolve complex debt issues, contributing directly to our charitable mission of relieving poverty and distress. Key Casework Responsibilities: Provide full money advice casework , including calculating, negotiating, drafting correspondence, and making phone calls to act on behalf of the client. Negotiate with third parties and creditors as appropriate. Ensure income maximisation by checking and assisting with the take-up of appropriate benefits. Manage cases according to the Citizens Advice Quality Standard and Financial Conduct Authority (FCA) Guidelines . Maintain accurate case records for continuity, statistical monitoring, and reporting purposes. About CA1066 We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment. Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.
Citizens Advice 1066 is recruiting a reliable Home Visit Energy Adviser to join our team. This is a permanent role focused on delivering practical energy advice to residents in Hastings, Rother, and the surrounding areas . Your work will directly help people out of poverty and improve community welfare. What You'll Be Doing: A Practical Role The core of this job involves working directly with clients, mainly in their homes, to offer tailored advice on energy use. We are looking for someone who is calm, organized, and focused on client needs. Key Responsibilities: Visiting client homes to set up and manage smart meters and dataloggers for collecting energy, temperature, and humidity data. Giving practical energy advice to clients, both in person and over the phone, using the collected data to inform your recommendations. Maintaining clear and accurate case records for all clients you work with. Always prioritizing the client's overall wellbeing, including signposting or making referrals to other relevant support services when needed. Providing or installing small measures (energy saving items) that can help improve efficiency or change energy habits. Closing date November 14th 2025 Please note: Applications may close earlier if a suitable candidate is found, so please apply as soon as possible to avoid disappointment. Interview dates Throughout October and November until the position is filled. About CA1066 We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment. Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities. For any queries please email us.
Nov 01, 2025
Full time
Citizens Advice 1066 is recruiting a reliable Home Visit Energy Adviser to join our team. This is a permanent role focused on delivering practical energy advice to residents in Hastings, Rother, and the surrounding areas . Your work will directly help people out of poverty and improve community welfare. What You'll Be Doing: A Practical Role The core of this job involves working directly with clients, mainly in their homes, to offer tailored advice on energy use. We are looking for someone who is calm, organized, and focused on client needs. Key Responsibilities: Visiting client homes to set up and manage smart meters and dataloggers for collecting energy, temperature, and humidity data. Giving practical energy advice to clients, both in person and over the phone, using the collected data to inform your recommendations. Maintaining clear and accurate case records for all clients you work with. Always prioritizing the client's overall wellbeing, including signposting or making referrals to other relevant support services when needed. Providing or installing small measures (energy saving items) that can help improve efficiency or change energy habits. Closing date November 14th 2025 Please note: Applications may close earlier if a suitable candidate is found, so please apply as soon as possible to avoid disappointment. Interview dates Throughout October and November until the position is filled. About CA1066 We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment. Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities. For any queries please email us.
