Pooky

Showroom Assistant Location: Chelsea, London Salary: £15.08 per hour Hours: 11.25 hours per week, Saturday: 10:00am 5:00pm & Sunday: 11:00am 4:00pm Main Purpose: To ensure that our customers, trade and non-trade, are treated to an exceptional experience ensuring they are always looked after and supported in their purchasing decisions. Showroom Assistant Responsibilities: Customer Service Provide exceptional service to customers in the showroom, on the telephone and via email, delivering on our reputation for quality Extend in-showroom hospitality Build relationships with customers to fully identify their needs and allow us to provi de a comprehensive service Use product knowledge to provide recommendations and help customers find the best product for their needs Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales Housekeeping Unload deliveries and ensure stock is distributed throughout the store. Keep our store organised and safe, in line with company standards (e.g. dusted fixtures and products, well stocked shelves, straight lampshades and working bulbs). Make sure all products are labelled and prices are all correct. General Assisting with customer service (emails and phones) where required. The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business. Skills Excellent customer service Good communication skills in written and verbal (English) Active listening

Showroom Assistant x 2 Location: Chelsea, London Salary: £25,100 £26,858 per annum Hours: 34.25 hours per week We have two full-time Showroom Assistant positions available, with the following working patterns: Option 1 Wednesday & Thursday: 9:00am 6:00pm Friday: 9:00am 5:00pm Saturday: 10:00am 5:00pm Sunday: 11:00am 4:00pm OR Option 2 Monday & Thursday: 9:00am 6:00pm Friday: 9:00am 5:00pm Saturday: 10:00am 5:00pm Sunday: 11:00am 4:00pm Main Purpose: To ensure that our customers, trade and non-trade, are treated to an exceptional experience ensuring they are always looked after and supported in their purchasing decisions. Showroom Assistant Responsibilities: Customer Service Provide exceptional service to customers in the showroom, on the telephone and via email, delivering on our reputation for quality Extend in-showroom hospitality Build relationships with customers to fully identify their needs and allow us to provi de a comprehensive service Use product knowledge to provide recommendations and help customers find the best product for their needs Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales Housekeeping Unload deliveries and ensure stock is distributed throughout the store. Keep our store organised and safe, in line with company standards (e.g. dusted fixtures and products, well stocked shelves, straight lampshades and working bulbs). Make sure all products are labelled and prices are all correct. General Assisting with customer service (emails and phones) where required. The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business. Skills Excellent customer service Good communication skills in written and verbal (English) Active listening

Full-Time Showroom Assistant Location: Gloucester, UK Salary: £24,300 - £25,100 per annum Hours: 36.75 hrs per week Working Days: Thursday, Friday and Monday (09:00 - 18:00), Saturday (10:00 - 17:00), Sunday (11:00 - 16:00) Main Purpose: Hosting Customers within the Showroom, assisting them in their product decisions and design projects Showroom Responsibilities: Greeting customers and making sure they are always looked after (this includes making teas/ coffees etc). Making sure the sample wall is always replenished. Help keeping the products/ showroom clean and dust-free, assist changing displays where required making sure the showroom is looking fresh. Straightening shades and making sure all lamps have bulbs. Assisting with customer service when needed (emails and phones). Make sure all products are labelled, and prices are all correct. Assisting with replenishing seconds showroom and labelling each product with the correct discount based on the damage and guidance. The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business. Skills: Customer Service Relationship building Organisation Time management Communication Methodical and accurate Problem solving Numeric literacy Qualifications & Experience: Retail or Showroom experience (3yrs preferably) Stakeholder management Interiors and/or lighting industry experience desirable Pooky Personalities we are looking for: Enthusiastic demonstrates engagement, interest, and a willingness to learn. Do the right thing be honest and open in all that you do and say. Problem solvers be excited about finding solutions that improve our business, customer service and culture. Smart be keen and inquisitive, constantly questioning, observing, and delving into the depths of knowledge with a curiosity that fuels thoughtful and perceptive thinking. Committed take ownership for everything you do and be a positive ambassador for Pooky in and out of work. Team player be supportive of each other, working together for the benefit of us all. Benefits Bank holidays are non-working days Access to retail discounts and salary sacrifice initiatives Health Cash Plan Annual Bonus scheme Onsite free lunch provided once a week Summer and Winter company events