Fusion Students Limited

Community Concierge - Brent Cross Newest Student Living Destination Location: Onsite at our brand-new, state-of-the-art student accommodation in Brent Cross Type: Full-time, Onsite Are you passionate about people, community, and creating unforgettable experiences? This is your chance to get your foot in the door a year earlier than everyone else and play a key role in shaping Brent Cross most exciting new student living destination. As our Community Concierge , you'll be based in our brand-new on-site office, surrounded by cutting-edge facilities and a vibrant student community. In your first year, you'll be an essential part of the team working closely with the Sales Team and General Manager to support leasing, resident engagement, and the overall success of the building. This is the perfect opportunity for someone who's enthusiastic, people-focused, and ready to grow with us as we prepare to welcome our very first residents. What You'll Do Be the friendly face of our community, welcoming visitors, prospective residents, and partners to site. Support the Sales Team with tours, enquiries, bookings, and creative ideas to help drive occupancy. Assist the General Manager with day-to-day operations and community-building activities. Help coordinate marketing and outreach efforts to build buzz and excitement before opening. Contribute to setting up and shaping our community experience from day one. Once the building opens, transition into the full Community Concierge role - leading resident engagement, events, and daily community life. What We're Looking For A confident, positive communicator who loves meeting new people. A proactive team player with a passion for delivering great customer experiences. Organised, detail-oriented, and eager to learn about property, sales, and community management. Someone excited by the idea of helping launch a brand-new building from the ground up. Why You'll Love It Here A unique early opportunity to join before doors officially open - setting you up for long-term growth and career progression. Work in a brand-new, design-led environment with premium facilities. Be part of a fun, forward-thinking team creating the next generation of student living.

WHO IS Fusion? At Fusion , we're not just a team-we're a community of passionate, forward-thinking individuals who are shaping the future of Purpose Built Student Accommodation (PBSA). As leaders and innovators in our field, we're committed to creating spaces where students thrive, learn, and grow. Every day, we pour our hearts into delivering a superior experience for our residents, driven by a culture of kindness, meticulous attention to detail, and a commitment to excellence. We're more than a workplace-we're a place where you can make a real difference. Your Role: A Day in the Life of a Maintenance Technician As a Maintenance Technician at Fusion, you'll play a key role in maintaining the high standards of our student accommodation. You won't just be fixing things-you'll be ensuring that our residents' homes are safe, comfortable, and well-maintained, allowing them to focus on what matters most: their studies and personal growth. You'll have the chance to interact directly with our residents, and your customer service skills will shine as you resolve maintenance issues efficiently, while keeping things friendly and approachable. Your responsibilities include: 1. Maintenance & Facilities Management Perform routine inspections to identify any maintenance needs across the property. Carry out general repairs, including plumbing, electrical work, and carpentry, to keep everything running smoothly. Respond quickly to maintenance requests from residents, meeting our high service standards. Coordinate with external contractors and tradespeople, ensuring all tasks are completed to the highest standard. 2. Safety & Compliance Ensure all maintenance work complies with safety regulations and best practices. Conduct safety checks and preventative maintenance on M&E (Mechanical & Electrical) systems, ensuring everything is up to code. Keep accurate records of all maintenance tasks and reports to meet health and safety regulations. 3. Preventative Maintenance Play a vital role in developing and executing proactive maintenance programs that increase the lifespan of our equipment. Perform regular maintenance on HVAC, plumbing, and electrical systems, ensuring smooth and safe operation at all times. 4. Inventory Management Oversee the maintenance supplies and equipment inventory, ensuring adequate stock levels. Regularly inspect supplies, ensuring everything is in working order and ready when needed. 5. Janitorial Duties Keep bin stores and refuse areas clean and organized. Coordinate refuse removal and ensure cleanliness around the building, keeping Fusion looking its best. Pitch in with cleaning duties as needed, maintaining a top-tier standard of cleanliness throughout the property. 6. Resident Interaction Build positive, professional relationships with residents, offering support and assistance when needed. Address any issues or inquiries promptly and courteously, ensuring every resident's experience is smooth and hassle-free. Foster a welcoming and respectful environment where students feel heard, valued, and supported. WHAT ELSE? While this is a broad outline of your responsibilities, every day at Fusion will bring its own challenges and opportunities. Flexibility is key, with some occasional weekend and evening work, particularly during busy student intake periods. KEY SKILLS & CAPABILITIES Troubleshooting & Problem-Solving: You can quickly diagnose issues and figure out the best way to fix them. Customer-Focused: You understand the importance of making sure our students feel at home, addressing their needs with care and confidence. Strong Communicator: You know how to interact professionally and clearly, both in writing and in person. Adaptable & Dynamic: You're comfortable managing a variety of tasks and keeping up with the fast pace of student life. Time Management: You can juggle priorities effectively, even when unexpected issues arise. Team Player: You enjoy collaborating and contributing to a positive, supportive workplace. Detail-Oriented: You take pride in ensuring everything is done to the highest standard. EXPERIENCE AND KNOWLEDGE Essential: Previous experience in maintenance or facilities management is preferred. Strong teamwork and customer service skills are a must. A proactive approach, with the ability to solve problems quickly and creatively. Comfortable working independently or as part of a team. Familiarity with Health & Safety guidelines and regulations. Desirable: Trade certifications (e.g., carpentry, plumbing, electrical). Experience in student accommodation or a similar setting. NEBOSH or IOSH Certificate (or equivalent) is a plus. Why Fusion? At Fusion, you're not just filling a role-you're joining a mission-driven company where your work directly contributes to a positive, vibrant community. If you're passionate about creating the best possible living environment for students and are ready to make a real impact, we'd love to hear from you!

WHO IS Fusion? At Fusion , we're not just a team-we're a community of passionate, forward-thinking individuals who are shaping the future of Purpose Built Student Accommodation (PBSA). As leaders and innovators in our field, we're committed to creating spaces where students thrive, learn, and grow. Every day, we pour our hearts into delivering a superior experience for our residents, driven by a culture of kindness, meticulous attention to detail, and a commitment to excellence. We're more than a workplace-we're a place where you can make a real difference. Your Role: A Day in the Life of a Maintenance Technician As a Maintenance Technician at Fusion, you'll play a key role in maintaining the high standards of our student accommodation. You won't just be fixing things-you'll be ensuring that our residents' homes are safe, comfortable, and well-maintained, allowing them to focus on what matters most: their studies and personal growth. You'll have the chance to interact directly with our residents, and your customer service skills will shine as you resolve maintenance issues efficiently, while keeping things friendly and approachable. Your responsibilities include: 1. Maintenance & Facilities Management Perform routine inspections to identify any maintenance needs across the property. Carry out general repairs, including plumbing, electrical work, and carpentry, to keep everything running smoothly. Respond quickly to maintenance requests from residents, meeting our high service standards. Coordinate with external contractors and tradespeople, ensuring all tasks are completed to the highest standard. 2. Safety & Compliance Ensure all maintenance work complies with safety regulations and best practices. Conduct safety checks and preventative maintenance on M&E (Mechanical & Electrical) systems, ensuring everything is up to code. Keep accurate records of all maintenance tasks and reports to meet health and safety regulations. 3. Preventative Maintenance Play a vital role in developing and executing proactive maintenance programs that increase the lifespan of our equipment. Perform regular maintenance on HVAC, plumbing, and electrical systems, ensuring smooth and safe operation at all times. 4. Inventory Management Oversee the maintenance supplies and equipment inventory, ensuring adequate stock levels. Regularly inspect supplies, ensuring everything is in working order and ready when needed. 5. Janitorial Duties Keep bin stores and refuse areas clean and organized. Coordinate refuse removal and ensure cleanliness around the building, keeping Fusion looking its best. Pitch in with cleaning duties as needed, maintaining a top-tier standard of cleanliness throughout the property. 6. Resident Interaction Build positive, professional relationships with residents, offering support and assistance when needed. Address any issues or inquiries promptly and courteously, ensuring every resident's experience is smooth and hassle-free. Foster a welcoming and respectful environment where students feel heard, valued, and supported. WHAT ELSE? While this is a broad outline of your responsibilities, every day at Fusion will bring its own challenges and opportunities. Flexibility is key, with some occasional weekend and evening work, particularly during busy student intake periods. KEY SKILLS & CAPABILITIES Troubleshooting & Problem-Solving: You can quickly diagnose issues and figure out the best way to fix them. Customer-Focused: You understand the importance of making sure our students feel at home, addressing their needs with care and confidence. Strong Communicator: You know how to interact professionally and clearly, both in writing and in person. Adaptable & Dynamic: You're comfortable managing a variety of tasks and keeping up with the fast pace of student life. Time Management: You can juggle priorities effectively, even when unexpected issues arise. Team Player: You enjoy collaborating and contributing to a positive, supportive workplace. Detail-Oriented: You take pride in ensuring everything is done to the highest standard. EXPERIENCE AND KNOWLEDGE Essential: Previous experience in maintenance or facilities management is preferred. Strong teamwork and customer service skills are a must. A proactive approach, with the ability to solve problems quickly and creatively. Comfortable working independently or as part of a team. Familiarity with Health & Safety guidelines and regulations. Desirable: Trade certifications (e.g., carpentry, plumbing, electrical). Experience in student accommodation or a similar setting. NEBOSH or IOSH Certificate (or equivalent) is a plus. Why Fusion? At Fusion, you're not just filling a role-you're joining a mission-driven company where your work directly contributes to a positive, vibrant community. If you're passionate about creating the best possible living environment for students and are ready to make a real impact, we'd love to hear from you!

Over night Community Concierge Reporting to: General Manager Who We Are At Fusion Students, we're not just building places to stay - we're curating experiences that feel like home, even when students are miles from it. We believe hospitality is personal. It's about going beyond expectations, delivering warmth in every interaction, and creating moments students will remember long after they've left. We don't just provide rooms - we create belonging. Where You Come In As a Community Concierge, you're a key part of our day-to-day magic. Working closely with the Community Manager and wider team, you'll help us deliver an environment where students feel seen, supported, and celebrated. Your role is to assist - not just in operations, but in creating joyful, seamless experiences for every person who walks through our doors. You'll be part of the heartbeat of the building - always present, always welcoming, always helpful. The Benefits Of Working For Fusion Students: More flexibility with four on four off shifts patterns Your birthday off Opportunity to earn up to 5% bonus based on site KPIs Employee Assistance Program Free Gym Use What You'll Be Doing: Support the Student Experience Welcome students, visitors, and contractors with warmth and professionalism Handle queries with care and direct more complex issues to the right person (usually the Community Manager) Help keep everyone in the loop by sharing updates about events, services, and local gems Always reflect the Fusion brand with positive energy and service-first thinking Keep the Day-to-Day Flowing Assist with move-ins, move-outs, and room inspections Manage keys, fobs, post, and parcels with efficiency and care Keep our systems up to date - whether it's maintenance logs, booking records, or paperwork Keep an eye on supplies and flag when we're running low Support Building Safety & Upkeep Report maintenance issues quickly and help coordinate smooth fixes Conduct basic inspections to spot health and safety issues early Assist with fire drills, testing, and other compliance tasks Help monitor access control and maintain a secure, welcoming environment Be Part of the Team That Makes It All Happen Support your teammates where needed - especially during busy periods or on weekends Attend training sessions, team meetings, and regular reviews Stay curious, ask questions, and be open to learning new things as we grow together What You'll Need Must-Haves Experience in a customer-facing role Friendly, approachable, and confident communication Good with multitasking and staying calm under pressure Familiarity with Microsoft Office and general admin tools Why Join Fusion? We're a team that cares deeply - about the work we do and the people we do it for. At Fusion, you won't just be helping students - you'll be helping shape the culture of care that sets us apart. We treat every interaction as a chance to create joy. We're generous with our time, thoughtful in our details, and always up for a challenge. You'll also get a few perks that make life a little brighter: Free breakfast every morning - because you can't give your best on an empty stomach Use of our gym - your wellbeing matters too Your birthday off - it's your day, go celebrate it "One More Day"- an extra day off, when you just need to hit pause Opportunities to grow and learn in a supportive, people-first culture Ready to help create something unforgettable? Please apply now