docs24

About docs24 docs24 is a leading provider of intelligent document and content solutions tailored to the life sciences sector. We support pharmaceutical, biotech, and clinical research organizations by streamlining the creation, management, and distribution of critical documentation with a focus on compliance, speed, and precision. The Role We are seeking a dynamic and commercially minded Internal Business Development Manager to join our growing team. This hybrid role combines strategic account management, focusing on both nurturing existing client relationships and identifying new opportunities within current clients and providing account management support during busy operational periods. You will play a key role in driving growth by ensuring exceptional service delivery to current clients while expanding our footprint through targeted outreach, relationship building, and solution-led selling. Key Responsibilities Act as the primary point of contact for a portfolio of life sciences clients, ensuring high levels of satisfaction, retention, and growth. Identify and pursue new business opportunities within our client portfolio, while also connecting with potential new clients, utilising current client contacts and targeted outreach. Develop tailored proposals and presentations that align docs24's solutions with client needs and industry challenges Monitor project milestones, proactively resolve issues, and provide regular status updates to stakeholders Collaborate with internal teams to ensure alignment with client expectations and industry standards Maintain accurate records and documentation in line with SOPs and GxP requirements Represent docs24 at industry events, conferences, and client meetings to promote our capabilities and build relationships Required Experience & Skills Proven experience in existing business development, account management, or client services within the life sciences, clinical trials, or healthcare documentation sector Strong understanding of clinical trial documentation workflows and regulatory requirements Demonstrated ability to manage document supply chains and coordinate with third-party vendors Track record of identifying and converting new business opportunities Excellent communication, presentation, and negotiation skills Ability to manage multiple projects simultaneously in a fast-paced, regulated environment Proficiency with CRM and project management tools Desirable Experience working with global clinical trial sponsors or CROs Knowledge of ISO 9001 or similar quality management systems Familiarity with Salesforce Job Type : Full-time, Permanent Location : Office-based in Edinburgh Benefits : Company pension Private medical insurance

docs24 is a leading provider of intelligent document and content solutions tailored to the life sciences sector. We support pharmaceutical, biotech, and clinical research organizations by streamlining the creation, management, and distribution of critical documentation with a focus on compliance, speed, and precision. The role - We are seeking an experienced and proactive Account Manager to join our growing team. This role is pivotal in managing key client relationships within the clinical trials space, ensuring seamless delivery of document supply services, and coordinating with vendors to meet stringent regulatory and operational requirements. Responsibilities include - Serve as the primary point of contact for assigned life sciences clients, ensuring exceptional service and satisfaction Oversee the end-to-end management of clinical trial documentation, including patient-facing materials, investigator brochures, and regulatory documents Coordinate document supply logistics across global sites, ensuring timely and compliant delivery Liaise with external vendors (e.g., print, logistics) to manage timelines, quality, and cost-effectiveness Monitor project milestones, proactively resolve issues, and provide regular status updates to stakeholders Collaborate with internal teams to ensure alignment with client expectations and industry standards Maintain accurate records and documentation in line with SOPs and GxP requirements Required Experience & Skills - Proven experience in account management or client services for life sciences, clinical trials, or healthcare documentation sector Understanding of clinical trial documentation workflows and requirements Demonstrated experience managing document supply chains and coordinating with third-party vendors Excellent communication, organizational, and problem-solving skills Ability to manage multiple projects simultaneously in a fast-paced, regulated environment Proficiency with project management tools and systems Desirable - Experience working with global clinical trial sponsors or CROs Knowledge of ISO 9001 or similar quality management systems Familiarity with Salesforce Job will be closed upon finding the ideal candidate. Job Types: Full-time, Permanent Benefits: Company pension Private medical insurance Work Location: Office based in Edinburgh