Job Title: BI Developer EMEIA Reports to: Director & Head of Strategy Implementation EMEIA Location: Europe Role summary We are seeking an experienced BI Developer to develop, enhance and maintain EMEIA's strategy implementation tracking and reporting solutions, together with selected finance reporting capabilities. Reporting to the Director & Head of Strategy Implementation of the Division, the role will be part of an international team and will translate business needs into scalable BI solutions by working closely with business stakeholders and data/source owners to identify, access and integrate the required data. The role will collaborate with EMEIA BI Solution Architects, the EMEIA BI team and AI experts to deliver robust, governed and user-friendly reporting solutions, with an increasing focus on AI-powered insights and data-driven decision-making across EMEIA. The ideal candidate will bring strong expertise in Power BI, Microsoft Fabric and associated languages such as DAX, SQL and Power Query. Familiarity with Azure DevOps and PySpark/Python would be beneficial as would experience of working with cloud-based data solutions. Principal Responsibilities Report Development: Develop and deploy Power BI reports in line with EMEIA governance and frameworks. Create specifications and design data models to support report requirements. Transform data using Fabric Notebooks, Pipelines and Power Query. Model data for efficient reports. Write DAX measures and develop calculated tables/columns. Collaboration and Communication: Collaborate with EMEIA BI Team and relevant stakeholders to align solution design and delivery. Respond to support issues and communicate effectively with business users. Store code and artifacts in DevOps repositories in line with agreed practices. Partner with EMEIA BI Solution Architects and AI experts to explore and deliver AI-enabled reporting capabilities. Data Analysis and Integration: Connect and analyze data from various sources (Finance system, Scorecards, CRM, ERP, PIM, Data Warehouse, etc.). Translate business requirements into technical solutions. Design, build, and deploy BI and analytics solutions. Quality Assurance and Documentation: Conduct testing to ensure quality and accuracy. Document and support developed solutions. Participate in peer-reviews and ensure code quality. Create and maintain technical documentation and user manuals. Maintenance and Governance: Maintain business analytics platforms and adhere to Data Governance policies. Ensure solutions are accurate, secure, and scalable according to the EMEIA IT Guidelines. Identify and suggest improvement areas. Troubleshoot and resolve defects. Education, Work Experience and Personal Qualities Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a BI Developer or in a similar role. Proficiency in Microsoft Fabric and Power BI. SQL skills and experience with data warehousing. Excellent analytical and problem-solving abilities. Ability to read and interpret technical journals, specifications, and international technical standards. Good communication and teamwork skills. Experience working in agile teams. Strong communication skills in English, both verbal and written. Proficient in M365 applications, such as Teams, SharePoint, Word, Excel, PowerPoint, etc.
Aug 17, 2026
Full time
Job Title: BI Developer EMEIA Reports to: Director & Head of Strategy Implementation EMEIA Location: Europe Role summary We are seeking an experienced BI Developer to develop, enhance and maintain EMEIA's strategy implementation tracking and reporting solutions, together with selected finance reporting capabilities. Reporting to the Director & Head of Strategy Implementation of the Division, the role will be part of an international team and will translate business needs into scalable BI solutions by working closely with business stakeholders and data/source owners to identify, access and integrate the required data. The role will collaborate with EMEIA BI Solution Architects, the EMEIA BI team and AI experts to deliver robust, governed and user-friendly reporting solutions, with an increasing focus on AI-powered insights and data-driven decision-making across EMEIA. The ideal candidate will bring strong expertise in Power BI, Microsoft Fabric and associated languages such as DAX, SQL and Power Query. Familiarity with Azure DevOps and PySpark/Python would be beneficial as would experience of working with cloud-based data solutions. Principal Responsibilities Report Development: Develop and deploy Power BI reports in line with EMEIA governance and frameworks. Create specifications and design data models to support report requirements. Transform data using Fabric Notebooks, Pipelines and Power Query. Model data for efficient reports. Write DAX measures and develop calculated tables/columns. Collaboration and Communication: Collaborate with EMEIA BI Team and relevant stakeholders to align solution design and delivery. Respond to support issues and communicate effectively with business users. Store code and artifacts in DevOps repositories in line with agreed practices. Partner with EMEIA BI Solution Architects and AI experts to explore and deliver AI-enabled reporting capabilities. Data Analysis and Integration: Connect and analyze data from various sources (Finance system, Scorecards, CRM, ERP, PIM, Data Warehouse, etc.). Translate business requirements into technical solutions. Design, build, and deploy BI and analytics solutions. Quality Assurance and Documentation: Conduct testing to ensure quality and accuracy. Document and support developed solutions. Participate in peer-reviews and ensure code quality. Create and maintain technical documentation and user manuals. Maintenance and Governance: Maintain business analytics platforms and adhere to Data Governance policies. Ensure solutions are accurate, secure, and scalable according to the EMEIA IT Guidelines. Identify and suggest improvement areas. Troubleshoot and resolve defects. Education, Work Experience and Personal Qualities Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a BI Developer or in a similar role. Proficiency in Microsoft Fabric and Power BI. SQL skills and experience with data warehousing. Excellent analytical and problem-solving abilities. Ability to read and interpret technical journals, specifications, and international technical standards. Good communication and teamwork skills. Experience working in agile teams. Strong communication skills in English, both verbal and written. Proficient in M365 applications, such as Teams, SharePoint, Word, Excel, PowerPoint, etc.
Senior Customer Success Executive Location: Office-based (with occasional customer visits) The Role We are looking for an experienced Senior Customer Success Executive to manage a portfolio of key customer accounts while supporting the Customer Success Manager in driving team performance and sharing best practice. This is a customer-facing role combining customer success, account management, leadership, renewals, and commercial awareness. You will build strong customer relationships, resolve complex issues, improve product adoption, and help maximise customer retention and growth. Key Responsibilities Manage a portfolio of strategic customer accounts. Deliver exceptional customer service and resolve complex customer issues. Build long-term customer relationships and drive customer satisfaction. Manage customer renewals, retention, and identify upselling opportunities. Coach and support Customer Success Executives, sharing knowledge and best practice. Champion the effective use of HubSpot and maintain accurate customer records. Work closely with internal teams to resolve issues and continuously improve the customer experience. Produce customer insights and reports to support business improvements. Skills & Experience Essential Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support. Previous experience supporting or mentoring colleagues within a customer-facing team. Strong customer relationship management and communication skills. Experience managing complex customer issues through to resolution. Commercial awareness with experience in renewals, retention, and customer growth. Confident using CRM systems and learning new technologies. Desirable Experience using HubSpot. SaaS, software, or subscription-based business experience. Experience working to customer retention, renewal, or sales targets. Experience supporting customers using digital platforms or business applications. Experience using AI tools to improve productivity and customer service.
Aug 15, 2026
Full time
Senior Customer Success Executive Location: Office-based (with occasional customer visits) The Role We are looking for an experienced Senior Customer Success Executive to manage a portfolio of key customer accounts while supporting the Customer Success Manager in driving team performance and sharing best practice. This is a customer-facing role combining customer success, account management, leadership, renewals, and commercial awareness. You will build strong customer relationships, resolve complex issues, improve product adoption, and help maximise customer retention and growth. Key Responsibilities Manage a portfolio of strategic customer accounts. Deliver exceptional customer service and resolve complex customer issues. Build long-term customer relationships and drive customer satisfaction. Manage customer renewals, retention, and identify upselling opportunities. Coach and support Customer Success Executives, sharing knowledge and best practice. Champion the effective use of HubSpot and maintain accurate customer records. Work closely with internal teams to resolve issues and continuously improve the customer experience. Produce customer insights and reports to support business improvements. Skills & Experience Essential Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support. Previous experience supporting or mentoring colleagues within a customer-facing team. Strong customer relationship management and communication skills. Experience managing complex customer issues through to resolution. Commercial awareness with experience in renewals, retention, and customer growth. Confident using CRM systems and learning new technologies. Desirable Experience using HubSpot. SaaS, software, or subscription-based business experience. Experience working to customer retention, renewal, or sales targets. Experience supporting customers using digital platforms or business applications. Experience using AI tools to improve productivity and customer service.
Customer Success Executive About the Company Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year. The Role As a Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely with Customer Service, Product, Commercial, and Finance teams, you'll act as the customer's advocate, ensuring issues are resolved efficiently while continuously improving the customer experience. Key Responsibilities Manage a portfolio of customer accounts and build long-term relationships. Deliver outstanding customer service and resolve complex customer issues. Support customer onboarding, product adoption, renewals, and retention. Identify upselling opportunities where appropriate. Use HubSpot and other digital platforms to manage customer interactions. Collaborate with internal teams to improve customer outcomes. Produce customer reports and identify trends to improve products and processes. Skills & Experience Essential Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support . Strong customer relationship and communication skills. Experience resolving complex customer issues. Ability to manage priorities in a fast-paced environment. Confident using CRM systems and learning new software. Desirable Experience with HubSpot . SaaS, software, or subscription-based business experience. Experience managing customer renewals and retention. Knowledge of digital platforms or business applications. Experience within transport, logistics, warehousing, or training industries. Experience using AI tools to improve productivity.
Aug 15, 2026
Full time
Customer Success Executive About the Company Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year. The Role As a Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely with Customer Service, Product, Commercial, and Finance teams, you'll act as the customer's advocate, ensuring issues are resolved efficiently while continuously improving the customer experience. Key Responsibilities Manage a portfolio of customer accounts and build long-term relationships. Deliver outstanding customer service and resolve complex customer issues. Support customer onboarding, product adoption, renewals, and retention. Identify upselling opportunities where appropriate. Use HubSpot and other digital platforms to manage customer interactions. Collaborate with internal teams to improve customer outcomes. Produce customer reports and identify trends to improve products and processes. Skills & Experience Essential Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support . Strong customer relationship and communication skills. Experience resolving complex customer issues. Ability to manage priorities in a fast-paced environment. Confident using CRM systems and learning new software. Desirable Experience with HubSpot . SaaS, software, or subscription-based business experience. Experience managing customer renewals and retention. Knowledge of digital platforms or business applications. Experience within transport, logistics, warehousing, or training industries. Experience using AI tools to improve productivity.
Halo SME ITSM Implementation Specialist Start: September 2026 Duration: 9 Months Type: Contract START: September 2026 DURATION 9 Months ABOUT THE ROLE We are looking for a hands-on Halo Subject Matter Expert to sit underneath the Senior PM and do the doing. This is a technical implementation role: you will work directly with the business and either Halo or the System Integrator to configure, build and integrate the platform - translating requirements into working solutions. The focus is entirely on the tool. We need someone who lives and breathes Halo - not a process consultant, not an incident manager, but a platform builder. KEY RESPONSIBILITIES * Act as the primary technical SME for the Halo platform throughout the implementation. * Configure and build out the Halo environment: incident, problem, change, and configuration management modules. * Translate business requirements directly into platform actions - own that end-to-end. * Manage and deliver platform integrations with third-party systems. * Work closely with Halo or the appointed System Integrator to drive delivery. * Provide hands-on platform expertise to support testing, go-live and post-go-live stabilisation. * Support architecture decisions where relevant - but always anchored to what the platform needs to do. ESSENTIAL REQUIREMENTS * Hands-on, proven experience implementing the Halo ITSM platform. * Fully-fledged ITSM specialist - incident, problem, change, CMDB and platform configuration. * Ability to take requirements and build them - no interpretation layer needed. * Experience working with or alongside a System Integrator on a platform implementation. * Strong understanding of platform integrations and how to make them work in practice. * Background in ServiceNow migration or cross-platform ITSM experience is a strong advantage. DESIRABLE * Halo certification or formal Halo training. * Architecture awareness - able to contribute to technical design discussions. * Experience in a large enterprise environment with complex ITSM requirements. WHAT THIS ROLE IS NOT This is not a process design or ITIL consulting role, and it is not an incident management position. We need a platform specialist who gets into the tool, configures it, integrates it and makes it do what the business needs. DO NOT APPLY if you don't have HALO Experience
Aug 14, 2026
Contractor
Halo SME ITSM Implementation Specialist Start: September 2026 Duration: 9 Months Type: Contract START: September 2026 DURATION 9 Months ABOUT THE ROLE We are looking for a hands-on Halo Subject Matter Expert to sit underneath the Senior PM and do the doing. This is a technical implementation role: you will work directly with the business and either Halo or the System Integrator to configure, build and integrate the platform - translating requirements into working solutions. The focus is entirely on the tool. We need someone who lives and breathes Halo - not a process consultant, not an incident manager, but a platform builder. KEY RESPONSIBILITIES * Act as the primary technical SME for the Halo platform throughout the implementation. * Configure and build out the Halo environment: incident, problem, change, and configuration management modules. * Translate business requirements directly into platform actions - own that end-to-end. * Manage and deliver platform integrations with third-party systems. * Work closely with Halo or the appointed System Integrator to drive delivery. * Provide hands-on platform expertise to support testing, go-live and post-go-live stabilisation. * Support architecture decisions where relevant - but always anchored to what the platform needs to do. ESSENTIAL REQUIREMENTS * Hands-on, proven experience implementing the Halo ITSM platform. * Fully-fledged ITSM specialist - incident, problem, change, CMDB and platform configuration. * Ability to take requirements and build them - no interpretation layer needed. * Experience working with or alongside a System Integrator on a platform implementation. * Strong understanding of platform integrations and how to make them work in practice. * Background in ServiceNow migration or cross-platform ITSM experience is a strong advantage. DESIRABLE * Halo certification or formal Halo training. * Architecture awareness - able to contribute to technical design discussions. * Experience in a large enterprise environment with complex ITSM requirements. WHAT THIS ROLE IS NOT This is not a process design or ITIL consulting role, and it is not an incident management position. We need a platform specialist who gets into the tool, configures it, integrates it and makes it do what the business needs. DO NOT APPLY if you don't have HALO Experience
Project Manager Remote United Kingdom 6-Month Contract Rate: up to 600/day Outside IR35 We're partnering with a global organisation undergoing several business and technology transformation programmes and are looking for experienced Project Managers to join their team. This is an opportunity to work across a variety of initiatives, including CRM implementations, operational transformation, managed service provider onboarding, and wider business change projects. What we're looking for Proven experience delivering end-to-end projects A broad background across business and technology transformation Strong stakeholder and vendor management skills Experience leading cross-functional teams Comfortable managing multiple workstreams in a remote environment Nice to have Microsoft Dynamics 365 or Business Central CRM implementation experience Salesforce SAP or ERP programmes Managed Service Provider (MSP) transition experience We're looking for an engaging Project Manager who enjoys variety and has successfully delivered different types of projects - not someone who's spent their career doing the same implementation repeatedly.
Aug 13, 2026
Contractor
Project Manager Remote United Kingdom 6-Month Contract Rate: up to 600/day Outside IR35 We're partnering with a global organisation undergoing several business and technology transformation programmes and are looking for experienced Project Managers to join their team. This is an opportunity to work across a variety of initiatives, including CRM implementations, operational transformation, managed service provider onboarding, and wider business change projects. What we're looking for Proven experience delivering end-to-end projects A broad background across business and technology transformation Strong stakeholder and vendor management skills Experience leading cross-functional teams Comfortable managing multiple workstreams in a remote environment Nice to have Microsoft Dynamics 365 or Business Central CRM implementation experience Salesforce SAP or ERP programmes Managed Service Provider (MSP) transition experience We're looking for an engaging Project Manager who enjoys variety and has successfully delivered different types of projects - not someone who's spent their career doing the same implementation repeatedly.
Are you a proactive security professional ready to lead incident response and shape the future of security operations across a global enterprise? Join a market-leading organization undergoing a major transformation to build a Group Shared Services model across the UK, Ireland, and the US. This is your chance to play a pivotal role in strengthening security posture across diverse business models-including third-party and franchisee environments. Responsibilities: Lead incident response across multiple regions and business units. Drive security gap analysis and remediation strategies. Manage vulnerability detection and resolution using tools like Tenable, Nessus, and Microsoft Defender. Collaborate with internal teams, external vendors, and franchisees. Develop and refine security documentation and executive reporting. Contribute to the evolution of a standardized incident response framework. Requirements: Hands-on experience in incident response and vulnerability management. Strong technical skills in Azure 365, Microsoft Defender, Sentinel, Tenable, and Nessus. Ability to translate complex technical issues into clear, actionable insights. Excellent stakeholder engagement and communication skills. Experience in Microsoft-centric environments and distributed/franchisee models is a plus. Why this role stands out: Be part of a maturing security function with global impact. Work in a flexible hybrid model that supports work-life balance. Collaborate across regions and business units in a high-autonomy environment. Competitive salary and benefits package. Opportunity to shape security strategy in a dynamic, forward-thinking organization. Ready to make your mark in global security operations? Apply now and be part of a team that values innovation, collaboration, and continuous improvement.
Oct 03, 2025
Full time
Are you a proactive security professional ready to lead incident response and shape the future of security operations across a global enterprise? Join a market-leading organization undergoing a major transformation to build a Group Shared Services model across the UK, Ireland, and the US. This is your chance to play a pivotal role in strengthening security posture across diverse business models-including third-party and franchisee environments. Responsibilities: Lead incident response across multiple regions and business units. Drive security gap analysis and remediation strategies. Manage vulnerability detection and resolution using tools like Tenable, Nessus, and Microsoft Defender. Collaborate with internal teams, external vendors, and franchisees. Develop and refine security documentation and executive reporting. Contribute to the evolution of a standardized incident response framework. Requirements: Hands-on experience in incident response and vulnerability management. Strong technical skills in Azure 365, Microsoft Defender, Sentinel, Tenable, and Nessus. Ability to translate complex technical issues into clear, actionable insights. Excellent stakeholder engagement and communication skills. Experience in Microsoft-centric environments and distributed/franchisee models is a plus. Why this role stands out: Be part of a maturing security function with global impact. Work in a flexible hybrid model that supports work-life balance. Collaborate across regions and business units in a high-autonomy environment. Competitive salary and benefits package. Opportunity to shape security strategy in a dynamic, forward-thinking organization. Ready to make your mark in global security operations? Apply now and be part of a team that values innovation, collaboration, and continuous improvement.
Firmware Engineer Our client is a leader in monitoring IoT technology, developing innovative critical resource monitoring solutions. Exceptional software is at the core of their customers innovations. About the Role We are seeking a developer/ software engineer to help deliver the company's digital product strategy. You will take ownership of a key part of the digital product portfolio, working closely with the Head of Digital to shape its future. This role requires strong software engineering expertise, an understanding of system design and the ability to solve complex problems collaboratively. Key Responsibilities Collaboration: Work with Tech-Leads, and stakeholders to define and prioritize product features, ensuring technical implementation meets business needs. System Improvements: Identify opportunities to enhance system reliability, simplicity, and maintainability, recommending tech stack updates where needed. Innovation: Stay informed of industry trends and emerging technologies, evaluating their potential impact on the product portfolio. Risk Mitigation: Identify and address technical risks and develop strategies to manage technical debt. Culture Building: Foster a culture of innovation, experimentation, and continuous learning. Cross-team Contributions: Participate in architecture discussions and support wider software development initiatives. User Support: Provide responsive support for urgent issues affecting system users. Role Requirements Technical Skills Core Requirements: 3+ years of experience in software development. Proficiency in Linux/Unix and Windows environments. Familiarity with cloud services, especially Azure. Strong knowledge of networking, network security, and IT security. Understanding of best practices for always-on, always-available services. Open-mindedness and a willingness to learn new technologies as needed. Technical Expertise by Team Focus Embedded & Data Platform Team: Expertise in C and C++ development. Firmware development experience for embedded and IoT devices. API development experience. Strong understanding of computer architecture, operating systems, and device drivers. Proficiency in debugging firmware for microcontrollers and SoCs. Familiarity with IoT protocols (e.g., MQTT). Strong knowledge of communication protocols (TCP/IP, I2C, MODBUS, SDI12, etc.). Understanding of device management and security protocols (e.g., TLS, DTLS).
Oct 01, 2025
Full time
Firmware Engineer Our client is a leader in monitoring IoT technology, developing innovative critical resource monitoring solutions. Exceptional software is at the core of their customers innovations. About the Role We are seeking a developer/ software engineer to help deliver the company's digital product strategy. You will take ownership of a key part of the digital product portfolio, working closely with the Head of Digital to shape its future. This role requires strong software engineering expertise, an understanding of system design and the ability to solve complex problems collaboratively. Key Responsibilities Collaboration: Work with Tech-Leads, and stakeholders to define and prioritize product features, ensuring technical implementation meets business needs. System Improvements: Identify opportunities to enhance system reliability, simplicity, and maintainability, recommending tech stack updates where needed. Innovation: Stay informed of industry trends and emerging technologies, evaluating their potential impact on the product portfolio. Risk Mitigation: Identify and address technical risks and develop strategies to manage technical debt. Culture Building: Foster a culture of innovation, experimentation, and continuous learning. Cross-team Contributions: Participate in architecture discussions and support wider software development initiatives. User Support: Provide responsive support for urgent issues affecting system users. Role Requirements Technical Skills Core Requirements: 3+ years of experience in software development. Proficiency in Linux/Unix and Windows environments. Familiarity with cloud services, especially Azure. Strong knowledge of networking, network security, and IT security. Understanding of best practices for always-on, always-available services. Open-mindedness and a willingness to learn new technologies as needed. Technical Expertise by Team Focus Embedded & Data Platform Team: Expertise in C and C++ development. Firmware development experience for embedded and IoT devices. API development experience. Strong understanding of computer architecture, operating systems, and device drivers. Proficiency in debugging firmware for microcontrollers and SoCs. Familiarity with IoT protocols (e.g., MQTT). Strong knowledge of communication protocols (TCP/IP, I2C, MODBUS, SDI12, etc.). Understanding of device management and security protocols (e.g., TLS, DTLS).
