Service Desk Institute

Our Watford based client is a trusted global SaaS organisation providing integrated solutions to some of the world's most dynamic industries. With secure technology, robust compliance, and a people-first culture, they believe systems integration should be both bold and responsible and uses its collaborative culture to blend innovation with trusted expertise. Within its expert services team, there is a need for a hands-on individual with a comprehensive set of skills combining solution architecture, customer engagement and project management . This is a formidable toolkit in any industry but within ITSM, it requires a broad range of experience. I am seeking someone with an indepth understanding of the ITSM landscape and the ability to work at the intersection of clients and third-party suppliers to design and deliver integrated and advanced service management frameworks. The successful candidate will translate unique business needs into operating models built for scalability, compliance, and enterprise-wide agility - but without ever losing sight of the long term value for the customer. The role Design, architect and implement ITSM solutions that integrate seamlessly across the client and third-party environments Translate business needs into robust, scalable service models Collaborate with internal teams and partners to drive efficiency and innovation Ensure solutions meet compliance, security, and service-quality standards Contribute to pre-sales activities by defining solution scope, estimating delivery effort, and providing expert technical insight. Stay ahead of emerging trends in integration, automation, and SaaS, bringing fresh, forward-thinking ideas into every project Build long term relationships with clients Take full ownership for project delivery This a hybrid role, so you must be willing to work remotely. The requirements: Demonstrated experience in solution architecture, ideally within ITSM and systems integration environments. Skilled in leading complex projects, coordinating across functions, managing stakeholders, and maintaining full delivery accountability. Deep understanding of managed service delivery, with a focus on long-term client value and life cycle optimisation. Clear, confident communicator - able to engage effectively with both technical and business audiences. Analytical and systems-minded, capable of designing scalable, future-proof solutions rather than short-term fixes. If you are an e xperienced service management architect/ITSM Solution Architect and you are looking for the freedom to innovate, the support of a collaborative team, and the stability of a well-established business committed to doing things the right way, then we need to speak. I know my client is looking to build a team of experts who are passionate about modernising IT service delivery - and it could be you! For further information and an initial discussion please call Keith Wilkins today or send your CV  Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools, or AI. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Our Watford based client is a trusted global SaaS organisation providing integrated solutions to some of the world's most dynamic industries. With secure technology, robust compliance, and a people-first culture, they believe in translating complex, project based implementations into scalable, managed service offerings. This role is to join a team of relationship builders that create lasting value: you will develop a strategic sales pipeline working closely with teams in marketing, products, partners and expert services . You will understand that sales is a cross functional activity, reliant on excellent stakeholder management and the ability to employ a consultative and value-based approach to technical sales. The role To design and execute a smart, data-driven sales strategy that wins new clients Identify key accounts, uncover pain points, and show how my client's solutions deliver measurable business value. Build your own pipeline through a mix of outbound prospecting, social selling, and inbound engagement. Run compelling demos and workshops that align directly with customer goals and challenges. Navigate multi-stakeholder deals with a consultative, value-based approach from first contact to close. Stay ahead of industry trends and feed fresh market intelligence into marketing, product, and leadership. The requirements: Proven experience selling managed services, outsourcing solutions, or service-led SaaS offerings Solid understanding of managed service business models and the principles of recurring value creation Demonstrated ability to navigate complex, multi-stakeholder sales cycles and build long-term client relationships Proficiency with CRM systems (such as HubSpot or Salesforce), LinkedIn Sales Navigator, and sales enablement tools A customer-first mindset - proactive, solution-focused, and an exceptional communicator The ability to take ownership and act decisively to deliver measurable results A working knowledge of ITSM or related service delivery frameworks is preferred but not essential If you are a strategic, consultative sales professional who thrives on building meaningful partnerships and closing complex, high-value deals . You'll be at the heart of driving new business across enterprise and mid-market clients - shaping the conversation around integration, automation, and managed services. If you seek to work in a hybrid manner and bring to the table your expertise in managing complex sales cycles and delivering service value, then I would love to hear from you. For further information and an initial discussion please call Keith Wilkins today  Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools, or AI. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.