Balcas Timber

General Information Job Title : Administrator Department : Balcas Energy Location : Enniskillen Reports to (direct) : Customer Support Team Leader General Purpose & Requirements of The Job Purpose of The Job As part of the Energy office team, the role of the Balcas Energy Administrator will involve supporting the Customer Support Team Lead in managing customer relationships. This will include phone calls to and from customers, processing orders, dealing with customer queries and complaints as well as supporting the field sales team. The role will also entail administering the complete order-to-cash process for Balcas Energy customers - ensuring that all orders are managed effectively to meet agreed delivery dates and quantities. The role will also involve ensuring customer specific requirements such as reports and feedback etc are completed. The role will also consist of scheduling wood pellet deliveries to customers and ensuring that customer access, time windows, routing constraints and driver hours are taken into consideration. General administrative duties such as filing, recordkeeping and maintenance of data will also be required. There will also be a requirement to assist in other areas of the organisation when needed. Key skills & Requirements Excellent knowledge of Excel, email and word Strong organisational and analytical skills Excellent Customer Service skills Excellent communication skills - both written and verbal Excellent numerical skills Hands on and flexible attitude Ability to work under pressure and multi-tasking Ability to make decisions under time and resource constraints - good time management Must demonstrate respect and professionalism when interacting with others Desirable Experience of working in Transport, Distribution, Freight, Logistics etc Previous Scheduling experience Good geographical knowledge of the UK and Ireland 3rd level qualification, ideally in a business-related subject Action Assignments: Key Responsibilities 1. Health, Safety and environmental compliance To set a positive example in all areas of compliance and encourage a culture of ownership and personal responsibility. Use risk assessments as the basis for the review and development safe systems of work. To promote health and safety awareness of Balcas employees and contractors. 2. Reliability and consistency of operation Key Responsibilities Completing the mechanical maintenance within all areas of the plant. Carryout visual inspections of mechanical equipment assess and repair; Fault diagnosis; Appropriately using and handling of mechanical repair and equipment; To liaise with production personnel ensuring all machinery and equipment is in proper working order; To carry out all maintenance duties in a safe and practical manner; To work with Maintenance System to carry out weekly, monthly, 6 monthly checks on all plant and equipment; To keep designated areas for daily maintenance clean, tidy and orderly; To ensure a quick response to breakdowns and emergency callout situations; Be responsible for incident follow-up, root cause analysis and documentation. Document control system and equipment configuration changes and keep the documentation updated on Balcas systems 3. General and Administrative To foster good relations and promote a good team working culture with all areas of the business. Communicate effectively with local management team and site personnel. Complete a log of mechanical repair and maintenance works. Ensure Company policies and procedures are adhered to. Meet all assigned goals and assist others in accomplishing their goals. 4. Team Working Be courteous and polite to visitors and work colleagues Always be aware of the other members of the Enniskillen team and ensure that all actions are helpful to the general team effort. Coordination with Other Professionals In Close Contact and Relation With Internal Maintenance Manager, Department Managers and Team Leaders, Maintenance Team, Production Team and the Compliance Team External Customers, Contractors, Suppliers and Regulatory Bodies and Departments Interested applicants please submit your CV via clicking the apply icon.